Paul in Islington

Standard Paul quality, so you get what you expect: decent coffee and a good dessert:)

Cafe where I was only allowed to have a take away coffee despite the cafe still having one hour until the official closing time. When I questioned this, no explanation was provided. There were no customers. No surprise with this level of ridiculous customer service. I emailed their head office who weren't particularly helpful. I went to a nearby cafe and had a dine in coffee and service with a smile.

The staff were very helpful, polite... Baguettes were lovely...

Delicious falafel sandwich and also the chocolate mousse, the bakery is in a very famous area, near the bridge, and they have many nice vegan options.

Paul Bakery is a global gem that consistently maintains its high standards across all its locations worldwide. Whether you're in Paris or the UK, you can expect the same delicious pastries, impeccable service, and that unmistakable touch of French authenticity. This bakery truly knows how to deliver a delightful experience no matter where you are.

We had 3 different rustic rolls and coffees very nice

Nice bakery with great choices of bread, sandwiches and cakes which I have loved to buy for many years...but their staff is an absolute disgrace. Never a smile, always seems they are doing you a favour. Really a terrible experience - which is a shame, given the great product they offer

Good food and great service, thanks

Well, what should I say? I had a very bad experience here. Staff looked very bored and even gave me a wrong item, tables were dirty and honestly, as this place is pretty expensive, I really do not think my customer experience was any closer to being up to acceptable standard. On top of this, it seems the blackboard exhibited inside is asking for a 5 star review in exchange for a free coffee. So essentially, this means this branch (I really hope it's only this one) persuades people to lie using their profile to advertise positively something that is actually quite the opposite.

Delightful pastries and perfect latte! Thank you for the welcoming service!

Very clean and very friendly stuff. Great food and drink. I love this place 💜

By the standard of an Islington Upper Street coffee shop this one is near the bottom of the list, even more shocking as the brand PAUL is meant to be more premium than the Neros and Starbucks that put this place in the shade. Positives are that the food is good, coffee adequate so takeaway is ok. Also it’s very small and basically empty so not too noisy to sit in. However the ambience is awful a fairly miserable seating area, made worse by a deafeningly loud machine in the cupboard that has been locked open for some reason?? I closed the door which was wide open when we arrived but could not completely due to the lock. Staff very odd, no other customers, 3 staff but still very extremely slow, gave me a takeaway cup when I was drinking in, (despite giving my friends mugs?!). When I came in a girl was sat in normal clothes on the bar casually chatting to the guy who worked there, were weird, like I was interrupting them. They offer free coffee for any 5 star reviews, I still couldn’t bring myself to do it, but that explains all the 5 stars for this low quality venue! Visited at Sunday lunchtime.

Lovely place tucked away in a nice street. Nice cakes and good service

Sandwiches at this branch are notably pretty bad. Coffee is awful.

30 minutes before the closing time they are already closing down. You won’t be able to sit. They try to not serve in dishware as well so there’s no need to wash the dishes. I just feel that the workers really don’t want to serve…

Friendly staff and excellent coffee. Highly recommend 👍

Lovely cafe with great coffee and delicious pastries. It’s nice and quaint and great for dinning with a friend or alone. The atmosphere is calm and welcoming. Would definitely recommend!

Great customer service, very friendly staff and the quality of the food and coffee is on point.

Great place, amazing cofee. Best bakery.

Paul’s team in upper street (angel) is the best, they greet me every morning and remenber my other. The food is always amazing and is always such a pleasure to visit this caffe. Special thank you to; Antwoon, Matteo, anetta, fariha and Ellie :-)

Lovely place to get coffee and pastries

Chai is amazing Staff were polite

Ive had the nicest mocha made by Antoine !!

Great place, good customer service!

Amazing staff , affordable and great coffee!

Amazing service! Always super polite and professional!

Great coffee and really nice staff

Nice stuff and high quality food Thanks

Ellie was brilliant! Great experience, amazing coffee!

Staff are always friendly and helpful - always get my morning coffe there as the coffee is great . would recommend it as well for its wopnderful treats and pastries , especially their superb sausage rolls .

Great service always and delicious pastries!

The staff were very kind and croissants were amazing. They also stay true to their deals!

Fresh and clean everything. I love the food 🤩 just the staff isn't that welcome but is ok 😃

I am appalled with the service. I ordered a cake and payed extra £5.99 for DELIVERY, and called minutes before it was going to arrive and they said that they don't do delivery?? I am quite honestly mortified with information I received and how I payed an extra £5 pounds for the delivery. I personally think this disgusting behaviour and that's why im writing this review , I ended up paying around £90 to get the cake here!! I had to get my daughter to get the cake on HER BIRTHDAY? and the customer service was absolutely horrendous. I do not recommend to get any cakes here if you are expecting delivery. I am mostly annoyed that my daughter has to cake the cake by herself after we clearly chose delivery!

Small, good quality, limited range

Tarte aux Fruits Rouges ordered for New Year celebration was disappointing in taste. Pastry had a bitter flavour - overdone, imo. See photo - and Check your item before you leave!

Sunday 8th of January, went to Paul to pick up my Galette. I was very excited to share the tradition with my son, it was his first time. But when I got home I realised the crown was missing. I call expressing my disappointment. Andrea a shop assistant went so much beyond what I could expect, he jump in the bus to bring me a crown at home. Andrea, thank you very much, you made our day.

The staff is lovely and very helpful. Orders are always prepared on time for pick up. Fresh and clean.

great choice of refreshments and tasty snacks, friendly and professional service!

Craquant cake and Eclair Paris Brest are the best in town!

Staff are very friendly, delicious pastries, delicious drinks, very nice place for a chill!

This is the best place for Coffee and patisserie s. . Since Paul’s open in UK I have been buying my bread from them too. I truly recommend this lovely location in Upper Street Islington. Best patisserie , best coffee bread & sandwiches. Thank you Paul’s s. 🥰❤️

Great Bakery with delicious pastries and snacks like pizza and baguettes.

I ordered a personalized birthday cake and it was ready in less than 24 hours- more than happy!

Beautiful little café with delicious pastry, Also options to sit inside or outside. Very friendly staff

Absolutely love this place ❤️. Had breakfast this Wednesday morning at Paul upper street. The food was tasty as always and drink was nice, staff was friendly and quick 👍.

Brilliant food and coffee, very nice staff!

Delicious sandwiches and friendly staff. Highly recommend their toasted cheese and coffee!

The best croissants! Lovely friendly staff.

Amazing place to grab and coffee and cake! Great service too by Antwone!

Excellent service and wonderful pastries with hot chocolate - would definitely recommend!!!

Very nice Paul with an extensive selection and seating at the back!

Want to give 5 stars, they have really good pastries, but for takeaway only.. the old Paul’s Parisian ambience has left the building. The manageress that was there for years is no longer there and it’s a noticeable change. The tables in the front are all gone- they did this during covid and haven’t brought them back. Used to be a nice and comfortable place to sit and watch the world go by. Felt like you were in Paris. There are still tables in the back area, but those (and the loo) always needed a refresh and weren’t as cozy as the front. We stopped ordering coffees a while back because they were always made badly. Never seen so much milk put in cappuccinos. Will have to try them again…

A great selection of coffee and cakes. The Frasier cake is amazing and it’s a go to for every birthday!!

Worst customer service,ordered a cappuccino large and it was filled less than half and the rest just with froth all the way to the top..I will definitely not be going back again,there are other better coffee shops in the area.

Excellent customer service and experience

Paul Upperstreet: enjoy your take away coffee and sandwiches in the lovely St Mary's Church park and be happy as we are! Piet en Ella

Come here every Saturday for eclairs after football. Lovely branch

Amazing service and wonderful pastry! Manager is always helpful.

Best cozy pastry shop in Islington!

Great sandwiches- love the meal deal - and amazing service - !!

Staff are great, and the coffee is delish

Best ice frappe! Nice staff , great service.

Super friendly and organised , will defo come back

The team are and have always been exceptional. Always make the morning better with their coffees

Absolutely love this place!!! The staff there are so welcoming and friendly but there is one member of staff that makes it great... Ellie always starts my order when she sees me coming to the store. She's lovely and makes every visit perfect!!! See you tomorrow!

Good frappe. Service was great. Clean

I am new to the area so it was my first time visiting this store today, great quality coffee and impeccable service from Ellie, very friendly and welcoming! Will definitely be back soon from now on

They sell baguettes from the previous day. Extremely stale and dry. Very disappointed by the quality. Will not be returning

Service sucks. The ladies are more interested in themselves than in their customers. The coffee was okay-ish, the pastries not bad.

Got a very burned palmier and only realised when I got home

Went in for take away in the morning. There was a queue as there was only one staff in the shop, but she was as efficient as she can be and was very friendly. Maybe not always a good place to grab a coffee in a hurry, but it's a nice bakery cafe with lots of love pastries and beautiful cakes. Bread was looking nice, too. I should try that next time.

Friendly service Nice coffee butttt the toilet let it down it looked like it needed a good clean.

Young staff guy was very very rude I ask if table ok move cause have more guest and he said did I ask u to move table so I said I will go somewhere else he said yes go very rude won’t be going there anymore

Went to this establishment for the first and very last time! Very rude guy works there! Made us feel very unwelcome as we asked them for a table where 4 of us could sit, and as we pulled 2 chairs together seeing as no one was around apart from one other customer! He came over and gave us a telling off! So we said we might go elsewhere and he said ‘yeah go then!’ Sure his manager would not be happy him having lost 4 regular customers!

Easily the best hot chocolate in the whole of London

Nice little bakery, friendly staff, a lot of cakes- and sandwiches for lunch. There is also quite a bit of seating in the back of the shop. Would recommend

Best hazelnut cappuccino served by a beautiful man with curly hair and sparkling smile! You never just leave with a beverage or a bite to eat, you leave with great banter and a great start to your day. X

Beautifully made, presented elegantly with a bright smile and amazing conversation. You don't only get good quality food and drinks, but the staff are really warm and welcoming.

Best almond croissant I've had! Lovely cafe and really great service. Fab atmosphere, would definitely recommend :)

Lobna was absolutely great, quick, lovely service - a wonderful barista!

I usually have a good experience here hence the 3 stars but I was disappointed that they messed up my cake order plus their bakery misspelled the message on the cake. They refused to give a partial refund and insisted that I ordered the wrong cake. Mistakes happen but it would have been nice to see some ownership and attempts to make things right instead of the blame game they engaged in.

Lovely cakes and coffee. Great service.

Walked in and atrocious attitude from the staff. Didn't acknowledge anyone walking in and was rude when they eventually did acknowledge us. Displays were bare. Don't waste your time. Went down the road to Gail's, (20yds away) completely opposite of this waste of a cafe

Not always a great selection but a nice lunch deal and it has some seating. Staff always friendly . Locally it seems popular .

1 of the bigger Paul patisseries in London that I have been too, excluding the one by tower bridge. Good selection all round, presented very well, coffee I found to be slightly bitter, so I don't know if this particular one has different coffee machines compared to the others I've tried. Staff all very polite and welcoming. Although they seemed a bit shocked that I had the Paul app.

Meh coffee but good cakes Way over priced

Nice rolls and somewhere to sit and relax

slowest service I have ever experienced, staff basically ignores you when you have been waiting to order for 5 minutes. All three staffs on the shop floor busy packing deliveroo orders and ignore customers on the shop floor. The lady in front of me waited about 10mins for one cup of coffee. I would avoid. There is a Gails literally down the road.

Very nice product good service see you soon team upper street

Poor chocolate cake, waited 5 mins to be served as the server chatted.

I had a couple of toothsome pastries which I rather enjoyed and would definitely have again.

Always found the service good and products are reliably fresh, especially pastries. I particularly like their hot chocolate with a croissant as this feels traditionally french (at least it was in the 90s!). Cakes are also good especially the opera cake, if you like layered chocolate. Only gripe is the tired, slightly retro Parisienne interior, which isn’t particularly inviting with all the large mirrors and cheap wood panelling. Bellanger off Islington Green seems to have maintained this look well, but I think Paul’s interior design team could be more adventurous and look to modern French interior design or even allow local franchises to personalise to a certain extent.

Coffee isn't to my personal likely (too harsh) but the Apple tartlet is fab. It's not too sweet to make you regret it but sweet enough to enjoy. And apple gives you some refreshing element to it

Great team, always friendly. Very good coffee too. First choice for me on Upper Street.

Terrible service and a less than average croissant. Won't be going back there in a hurry.

Paul's bakery is always a great option. Last time I was there I had a Palmier and was super good! One of the best I ever tried! Oh, and friendly staff too :D

OH we missed seeing some lovely smiles on people serving saying good morning and how are you. Their coffee was also niceeee

I purchased a "galette des rois" at Paul on January 12, 2020. I invited friends at home to celebrate Epiphany. Unfortunately we have been extremely disappointed because there were no any charm (fêve) in the "galette des rois". I therefore do not recommend to buy "galette des rois" at Paul.

It's a bit small but with a very nice atmosphere. Staff is very friendly and the cakes are amazing.