Paul in Tower Hamlets

Ordered a cake online with a personalised message. It was delivered on time and instructions followed perfectly. Cake was delicious too :) ! Thank you

Love their famous chicken sandwich, and the pastries are great too! Only downside is the service. Staff members looked tired and indifferent for some reason. Been there three times and never received a warm service.

Pre-ordered a pistachio cake. Cake itself was pretty dry (tasted borderline stale), the pistachio flavour was very mild. Not a huge fan on the presentation either. For the price I paid was disappointing.

There may be staff issues but the coffee hot chocolate and cakes are simply the best I’ve ever had. The breads look amazing and the made up baguettes look v good too

The staff were rude and very unwelcoming when I came here for lunch. I wouldn't recommend coming here. They looked at me and others like we were rubbish on the floor.

Waited in the queue for 10mins and the staffs were all ignoring us for no reason, rude and bad service

The competence of the employees in sending the cake I ordered for my sons birthday is absolutely unacceptable. Firstly they gave the incorrect cake to the driver in which when the driver arrived if I had not checked inside the bag and checked if the cake was mine I would have had someone else's cake. Furthermore in the cake the sheet specifying a different address and name was inside so this mistake is absolutely unacceptable and the workers are not checking the delivery addresses or cakes. Lastly I rang the company straight away and was told on the phone the cake would be delivered by 4pm. However at 4pm when I phoned again I was told it had JUST BEEN GIVEN TO THE DELIVERY DRIVER. THIS IS NOT FAIR! THIS IS NOT PROFESSIONAL! THIS IS NOT GOOD SERVICE AND THIS IS NOT HOW YOU KEEP CUSTOMERS TO ORDER GOODS FOR SPECIAL ANNUAL CELEBRATIONS! DISAPPOINTING!

The competence of the employees in sending the cake I ordered for my sons birthday is absolutely unacceptable. Firstly they gave the incorrect cake to the driver in which when the driver arrived if I had not checked inside the bag and checked if the cake was mine I would have had someone else's cake. Furthermore in the cake the sheet specifying a different address and name was inside so this mistake is absolutely unacceptable and the workers are not checking the delivery addresses or cakes. Lastly I rang the company straight away and was told on the phone the cake would be delivered by 4pm. However at 4pm when I phoned again I was told it had JUST BEEN GIVEN TO THE DELIVERY DRIVER. THIS IS NOT FAIR! THIS IS NOT PROFESSIONAL! THIS IS NOT GOOD SERVICE AND THIS IS NOT HOW YOU KEEP CUSTOMERS TO ORDER GOODS FOR SPECIAL ANNUAL CELEBRATIONS! DISAPPOINTING!

Delightful French patisserie with a wonderful array of pastries to enjoy with a drink on site, or to go. They also do great tartlets and cakes (see birthday cake in pic). A personal favourite for the quality and consistency. Highly recommend it 😋

Visited Paul's Coffee Shop for a large cappuccino and was disappointed. The milk was overly frothy, resembling bubble bath, and served lukewarm. The coffee itself tasted watered down, lacking the rich espresso flavor expected in a cappuccino. Additionally, noticed the barista didn't clean the nozzle after steaming milk for various coffee orders, raising concerns about hygiene. Overall, the experience and the drink quality were disappointing. The staff are rude and unfriendly when entering and taking orders and the coffee shop itself is chaotic small and loud and I couldn’t wait to leave.

came here 4 a afternoon out with my son,& there was a lady infront of us the man serving didn’t give us eye contact but saw we was waiting as I’ve asked my boy wanted he wanted I’ve looked up and the man has served someone else although we was standing directly behind this other lady…. So I waited for him to come back & he then ask who was next and served another lady so I explained I was waiting and u have already served someone before us and he can see we was waiting. He never said sorry nothing it was if he was purposely not wanting to serve us. For me the other people looked quite posh and he didn’t want to serve us normal guys maybe our moneys not good enough…Or maybe my tall mixed race son made him feel uncomfortable but I’m not happy and will not go back as the cake was ok but nothing special for the money. To many lardy dar overpriced shops charging silly amounts for basic food….and yes I will be contacting head office as this is unacceptable and his attitude was not good

Great stuff but it's extremely busy tso hard to enjoy the atmosphere

Ordered a birthday cake online for collection. Even though the shop was busy during lunch time, the service was efficient and a member of staff handed over my cake swiftly. Everything was easy and smooth.

Food amazing ruined by the rudeness of the staff. 5 members of the staff serving. None of them smiling. Guys come on! I do work in hospitality too and I understand the stress,the busy time and the annoying customer. But for the sake of a good atmosphere fake a smile !!! Lol. Never felt so uncomfortable

I like it here. Good food, nice staff and just a bit nicer than other similar sandwich bars.

Great selection of pastry's and breads. Good coffee small seating area but quick turnover. Mainly take aways.

Visited after a year. Finally the new staff are soooo much better, nicer and lovelier. Food and drinks are great but the service is beyond shocking for me every single time :'(

Good and friendly service, but the quality vs. price is not in the right ratio. My local M&S or even Sainsbury's sell better baguette for a cheaper price, and they don't call themselves a bakery.

Good place for a quick bite and a coffee although it is always super busy. Consistent food options

Staff too busy chatting to each other to focus on the customer and such basic things as warming pastries and providing a knife Further, very very expensive. Costa an extra £1.20 per item to sit in and they don’t even provide mayo, ketchup or mustard.

Employee gave us the wrong sandwich, we only realised when we were too far to go back.

Delicious selection of pastries, baguettes and cakes. Clean and well maintained eat in area. Special mention to Szef, he was incredibly attentive and friendly. His service was warm and hospitable. You can tell this branch has very high footfall so it was lovely to see his positive energy with regulars and tourists

I like Paul's sandwiches, but staff can be rude at this brunch. I ordered a sandwich with a smile and the person behind the bar started to stare at me without making a move. I ordered again, but he continued to start at me. In the end he said I wasn't following the right process so he went through it in detail: step 1 order; step 2 pay; step 3 take what you order. It was so awkward and felt I wanted to leave. I told everyone in my office not to go unless they want to be told off for not 'following the process'.

Great food. Nice customer service. But very limited place for seating .

Rude staff, with eye-rolling attitude, croque monsieur bland/dry and cold. Ps. Hot chocolate out of stock. Do not recommend this branch of Paul at all.

Terrible experience. The staff is not at all cooperative. Very rude staff making faces to the customers when asked be served in cups and not takeaway cups. After being asked for student discount they served Small size hot chocolate instead of Regular size hot chocolate. Paul management should look into this. Due to such lazy and arrogant employees Paul is losing its charm!!! They lost a premium customer!

We stopped by today for bfast and to celebrate a special occassion. The food on presentation looked inviting but was average. The baguettes were way too crispy our kids couldnt bite into it. The pastries ŵere different somewhat tough. The coffees were cold! The girl who served us was excellent. The person who was behind the counter who remarked he can toast the cakes when asked if the baquettes can be toasted was out of order! I wouldnt recommend this venue. Its not value for your money!

It’s overpriced just because it looks nice nothing special wouldn’t waste your monuy M&S have better croissants. I also bought a cake it was ok nothing mind blowing wouldn’t recommend it

Bakery is tasty. Coffee is horrible, lady who was doing coffees was very unwelcoming, she didn't clean basket filter and milk steamer. Coffee served boiling, twice. It's a shame in a coffee shop, not to know how to serve a proper coffee and knowledge of hygiene

Rude staff who charged me for an item I didn’t order and refused to process a refund due to “technical issues”. They then tried to convince me to pay again because they claimed customer service would not be able to process a refund for one item. Customer service are unhelpful and took days to respond and provide a partial refund despite it being the company’s fault the issue arose. Overall unpleasant experience, better to visit one of the other cafes in Canary Wharf.

Rude staff who charged me for an item I didn’t order and refused to process a refund due to “technical issues”. They then tried to convince me to pay again because they claimed customer service would not be able to process a refund for one item. Customer service are unhelpful and took days to respond and provide a partial refund despite it being the company’s fault the issue arose. Overall unpleasant experience, better to visit one of the other cafes in Canary Wharf.

Rude and unhelpful - we left without being served. After waiting patiently for a while, for no reason at all the staff started serving the customer behind us. They told us we had 'queued at the wrong end' though there was no sign and it was obvious we had been waiting some time. Useless

Paul Bakery offering freshly baked hand made bread, warm from the oven breakfast viennoiseries you can have with coffee, delicious fine pâtisserie, freshly prepared artisan sandwiches and salads, summer fruit tarts and sensational cake...They also serve French products, including breads, crêpes, sandwiches, macarons, soups, cakes, pastries, coffee, wine and beer.

One of my favorite locations but after the last visit I will be opting to go to the Jubilee place store. Grabbing pastries with bare hand after being at the till is not okay. Moreover throwing someone’s food into a bag after they ask that you grab another pastry using gloves or the readily available tongs is also not acceptable. If I could’ve rated this in the Paul app I would have left 0 stars for this visit.

Me gusta mucho desayunar allí, el café esta rico y tienes diferentes opciones de Panaderia para elegir.

Handy spot to the DLR. Good flat white. Good range of food that was yummy. Staff fine. Place clean.

This is not a quality bakery anymore. Their employees are rude and clueless when you ask something different from what is already prepared to sell. A couple of times I asked for a plain baguette which they used to sell before but now, they don't, a very basic element in any bakery, instead they sell industrialized already prepared sandwiches which the employees cannot modified or altered because they are there to sell only but not to do any bespoke modifications or sell a simple baguette. So this is not a French bakery anymore, it is a fast bakery money machine without quality. So if the employees do not do anything just replace them by robots.

The aubergine quiche was not that tasty 🥲 Cappuccino is alright . Not coming here again expensive and not that yummy

We've spent nearly over £40 for some slices of cakes we were giving wooden spoon. Not happy at all. Seriously the service needs to improve for good reviews.

Unbelievable experience! This Sunday morning, we headed to the Canary Wharf location for breakfast, a ritual we cherish on weekends, especially for my daily dose of coffee and almond croissant on weekdays. Everything was going smoothly until an elderly customer became a bit confused with her order. To our shock, the server handling her order responded with extreme rudeness, chastising her in front of everyone. We were seated in the restaurant area, and this embarrassing incident unfolded before us and all the other customers. Some patrons even stepped in to intervene. Before leaving, I approached the lady who had also witnessed this ordeal in the restaurant area to check if she was alright. What a surreal situation! Paul's products are consistently delicious, but this experience has left me with no desire to return to the Canary Wharf location. It's baffling how someone can treat their own customers so rudely."

Please provide more vegetarian options. Also the option of choosing a vegetarian 'too good to go' bag would be excellent.

Great drinks and food. The staff are very nice, friendly and helpful. I would recommend and we will be back soon!

Had a flavorless tuna sandwich, when I asked for salt I was told that they didn't have any. I got some from Pret next door. I suggest you save your self the trip ans just head over to Pret. Service was adequate.

Positive: good quality food , well presented Negative: barky shouty staff , clean your own table , don’t take cash anymore - so I am out.

Stopped here for breakfast. Excellent cheese and ham croissants and coffee that hit the spot!

Food and coffee always good at Paul. Service always hit and miss.

the bakery is always nice but i feel it is just smaller and smaller and more expensive 😭. but still come back to buy because it is always nice 👌

Have just been here to pick up some cakes. I am amazed how rude your staff are, three members of your staff stood in front of me made no attempt to serve me and when I asked them one of them they just smirked and didn't bother. You want to train your staff better, it was a 5 minute job for them, disgusting customer service

Delicious and nice presented piece of cake. Though I cannot say the choice of food here is wide or there is something special in this place. It is good for a take away order, as dine in is £1 more but the place itself does not look clean.

Busy branch located in the middle of the mall. Think pastries, cakes, breads and loads more plus drinks. There is seating too. There are so many staff but I am not sure why! Most were standing around chatting. Service was pleasant but could be friendlier. The fougasse olives was nice as a simple late lunch or snack. Reasonably priced.

Overpriced af! Bought the below “chicken” sandwich for £ 5.25 (excluding tax)! Where is the filling?!?!? Do not recommend. Try the PRET next door!

Just went in for a quick bite to eat but stayed for 3 coffees and a few more things to eat. Loved everything I tried.

We only had drinks but service was fine but a bit slow! Fyi, no toilets but there are others around!

Wonderful cafe...quick good service...reasonable pricing..very clean

I had the worst Chai latte I've ever had here the other day. I don't even know how it's possible to mess up a Chai latte so badly, and for 4 pounds price I was even more unimpressed about the taste. I can't imagine how the other drinks are, but I won't be trying them. The food here is really good though I will be honest about that. Not much of an atmosphere at this location because it is in the middle of a busy shopping mall.

Early morning when it’s very quiet, seating area smells like garbage and all surfaces sticky.

I highly recommend Paul’s cafe Canary Wharf for the excellent food and coffee. I am a regular customer and my experience has been very good every time. The staff are all very kind and welcoming. I would like to give a special thank you to Sebastian the Barrista. He is very professional and kind and make the most perfect coffee. So if you are looking for good quality and fantastic atmosphere any time of the day, then visit this cafe.

Staff seem to be always busy with their mobile phones, rather than customers.

Generally, I feel like Paul’s in London lack quality compared to France/rest of Europe chains. In the Canary Wharf branch in particular I’ve had the least pleasant experience. Went there on a morning and the pastries/sandwiches looked (and tasted) like they were leftovers from the previous day. I felt really disappointed as generally I love Paul’s baked goods and sandwiches. Also, the restaurant was quite dirty for such an early morning hour.

Seems that they have stopped using butter in the baguettes using some substitute spread instead that makes the bread wet.

Clean little cafe. Éclairs are amazing

Great desserts, cozy atmosphere, nice place to take a break from shopping and walking

We always go to Paul. The food is so tasty there. We tried the almond chocolate croissant this sometime, and it was so good.

Always enjoy the food and coffee here, simple but relax with nice staff

closed before the time! I was rushing and hurry to buy a cake before closing time. But when I’m there like 10min. Before closing, everything is cleaned up and light is shut…disappointing

Fresh sandwiches, friendly staff. Thank you !

I was with a friend, there are few tables, we had to wait. The woman who served, either there was no desire to serve us or she was not in the mood.

Didnt enjoy the food, i felt it was leftovers of the day before

I like their offering and their cakes are heavenly. Very very disappointing that every time I go there the staff is inattentive and very unpleasant. Really ruins the experience. Not to mention nobody cleaning the few tables that are constantly busy. Staff attitude should change

Coffee couriers two ladies were rude, they were talking themselves ignored me, if want to talk, they should talk outside.

كافي جميل وحلو التارت الشوكولاتة لذيذ اسعار مقبولة جداً شخصين ب49 ريال

Paul is a charming café that I would highly recommend to anyone looking for a cozy spot to enjoy a delicious pastry and a cup of coffee. The café has a warm and inviting atmosphere, with comfortable seating and a rustic décor that gives it a homey feel. One of the standout items on the menu at Paul is their chocolate eclairs. These little delights are light and fluffy, filled with a creamy custard and topped with a rich chocolate glaze. They are a true indulgence and absolutely delicious - I could easily eat two or three in one sitting! However, I was disappointed with the macaroons. While they looked beautiful and were available in a range of enticing flavors, the texture was quite tough and they lacked the delicate, melt-in-your-mouth quality that I expect from a good macaroon. This was a bit of a letdown, but the quality of the other pastries and baked goods more than made up for it. Overall, Paul is a delightful café that is definitely worth a visit, especially if you're in the mood for a delicious chocolate eclair. The atmosphere is cozy and inviting, the pastries are expertly crafted and absolutely delicious, and the coffee is top-notch. While the macaroons may not have been up to par, the rest of the menu is definitely worth exploring.

Food cafe with nice cakes and bread. Decent coffee. Not many seats but mainly used by canary wharf office workers as a takeaway.

Not only did they stop making the Frommage baguette, they now also make the Mixte half the size it used to be for the same price. Not worth it anymore.

Very slow service Very rowdy place

Poor experience - I love Paul products but this has to be the most confusing one to purchase at! What is with the queue - where should they take your order? Assumed that I was a takeaway customer - didn't ask, so now I sit in with my paper cup and bag.

Paul Caffe is too great to have this service… unfriendly workers at all

Too cramped up. Had to wipe the table i wanted to sit at. No real room for prams or pushchairs. Extremely busy which is good for business I guess. Food was ok.

One of my favourite desserts from here is the large chocolate macaron but in the recent weeks they are nowhere to be spotted in store or on the delivery apps. I hope they have not been discontinued. It is very rich and chocolatey, with a soft gooey centre and a delicate crispy meringue shell. One is plenty for satisfying those chocolate cravings! Chocolate flavour is generally not my first choice for a macaron but for me, this is the best macaron from Paul’s. This visit I had to settle for some pistachio and vanilla macarons and chocolate tarts for a few guests who came over for dinner.

Most sit, savour the pastries 🍰 😋 there lovely & lively as well as good service 😀 😎

I've paid a few visits to Paul. The cakes/pastries are very nice so is the bread. I had the falafel sandwich, the hazelnut eclair and cappuccino. The sandwich was good, the baguete was so fresh which makes a huge difference. The eclair is so balanced in flavour, rich filling with hazelnut and a fluffy yet crispy pastry. Really enjoyed breakfast and is always a reliable café. Do recommend it.

Terrible canelés. Hard, dry and doesn’t taste like it should. Super disappointed ☹️

I do love the food and tea at Paul's. This my usual go to branch when I'm at the office.

I think the staff were lazy I wanted to have my coffee in the dine in cup but said that the cups needs to be washed however I can literally saw the cups being delivered even before she made the coffee plus My Bread wasn’t heated when I requested for it to be heated no Cutleries or even fork for my pastries offered. Servers doesnt smile either and looks at me in an awkward way

Blond lady who served me few days ago was not friendly and told me off for not mentioning that I wanted to eat in. Neither she asked me eat in or take away. After I paid mentioned that I don’t need a bag as I wanted eat in and she told me off saying that I should have told her before so she would have charged me more. Usually it is her job to ask this question to customers and if I didn’t mention it I don’t want to be told off in a such a tone as it ruined my mood and I didn’t deserve it just because she is in a nasty mood taking it in customers. Teach your staff to be more polite and friendly when they talk to people . I don’t want to be served by her again and I don’t like her attitude and personality .

The best hot chocolate I've had in Canary Wharf. The chocolate is rich and thick, not watery as the usual ones they serve in London. Great variety of French patisserie and bread (olives, seeds, Tec.) Also, a good location to work from during the weekdays.

Paid £17 for 2 croissant, coffee and tuna bagette. Tuna bagette barely had any tuna. Croissant were very stale. Would not recommend. Go to greggs instead

Nice tasty food.....good alternative to pret.

Ridiculous set up. It was not clear where to queue and they kept serving other people who had just entered. I ended up walking off.

My lunch and coffee prefered place

How lovely when the staff throws in your face the baguette that you’ve just bought. Great customer service.

I said to them I was eating at the place and they didn't give me the teacup. They use a delivery cup for my cappuccino. They clean my table after 5 minutes. Also, my pistachio macaron was not good, I didn't feel the pistachio.

The manager si the rudest person in the shop, very bad customer service

The worst experience I ever had, the manager is rude, he doesn't know what the customer service is. Totally disappointed

Terrible experience, staff were rude, ignored us and served other customers. They didn't seem interested in wanting our business. Avoid!

Excellent tasting sandwiches and cakes. Went at noon and luckily found a table for the four of us as seating is limited and it can be very busy.

Personnel extrêmement sympathique et les produits y sont bon

Delicious chocolate tarts, the coffee is great too! You get a small discount when you bring your reusable cup 👍🏽 In my opinion they serve the best coffee in the area

Ordered a nata and a palmier for takeout on Sunday but they were cold. Customer service was pretty miserable, staff looked like they would rather chat with each other than serve any walk-in customers. The atmosphere was very unwelcoming, could feel the hostility at the counter. I think Japan should tell London what customer service is and how to deliver that.

Ordered a nata and a palmier for takeout on Sunday but they were cold. Customer service was pretty miserable, staff looked like they would rather chat with each other than serving any walk-in customers. I think Japan should tell London what customer service is and how to deliver that.