Paul in Tower Hamlets

Very bad service. Ask for a replacement after giving the wrong dessert. The attitude of the waiter is extremely bad!

Food and coffee great staff so rude it's like being in paris

It was the most terrible service ever. My friend came in to buy three lattes for dine in but she got dismissive attitude from staff on 29/March around 15:00. In the beginning, the staff said they ran out of ice without any apologies. Therefore, we changed into hot latte instead. However, the three latte coffee arts look terrible. We checked on other customer’s which got the better heart shape latte art but we got totally ruined one. The services from staff did not meet up to the standard and our expectation. I hope the manger who in charge could improve the customer services at this well-known brand café.

The waiter took the wrong order and was rude to the customer.

Hot chocolate you can actually taste!!!! Cosy interior and nice ambiance

The staff is weird. Have a hard time understanding English plus weird behaviour. The guy making the coffee told me twice “we close in 20 mins so hurry” it was 7pm. On google they say they close at 8:30pm. Don’t know what that was about. Also the girl working there dropped all the strawberry tarts and then just quickly put them backup in the tray instead of making new ones.

First time visit -totally impressed by the quality of the cake - it tasted divine, will defo be back 😊😊

The cake has no flavor at all; it's just pure sweetness. The chocolate doesn’t taste like chocolate, and all I can taste is icing sugar. The texture is terrible.

I was waiting for coffee for a while - they simply forget about my order. Coffee is served not in the best way ….

You have to try there hot chocolate, the best one I've had. It's become a regular order for me when I'm going to the office. No issues with the staff, they are always friendly and smiling. It does get busy in the mornings and lunchtime, so there can be a queue but the service is usually quick!

Highly recommend all the fresh and amazing sandwiches & desserts from here! Massive shoutout and thanks to SEB for looking after us with brilliant customer service and friendly attitude. He deserves more recognition and gratitude for team.

Picked up 3 cakes today from Canary Wharf, two of them were pastries and were both over cooked and tasted burnt, very disappointing. As experts in cakes they should have been well aware the cakes were overcooked and should not have sold them.

I came here to have a rest at the same time last year at the cafe in the underground shopping mall of Canada Place, and it’s the same pattern this year. ...A well-known coffee, food and dessert shop with a certain S O P level of coffee and food, all of which are admirable.

Some people there work like they're doing you a favour

Food good but staff not. They didn't know their products. I asked if a sandwich was made with olive bread - she looked blank at me despite clearly black bits in the bread. I asked for a Croque Monsieur and she tried to give me Quiche. We were eating in so had to ask for cutlery but was not given any for my husband who had a salad so had to go back to ask for more. Not given a teaspoon or saucer for tea so used husband's that he had with his espresso and put tea bags on his saucer. No cutlery to eat the cakes with so had to ask again. The staff need better training. And why no soup at weekends?

I was served a burnt coffee, when I asked the lady who made the coffee to change it, she said very angrily that “I’ve already made you a coffee, this is how I make it and if you want to change it, I’ll charge you again!!!” Can you believe that?! Very very poor customer service, so disappointed!!!

Today I buy gourmandise chocolate and it was not fresh, very bad…very disappointed..

Fraisier cake is really good. The topping and strawberry really complement each other.

Says they close at 8.30pm but was reluctant to give us a table at around 6. Sandwich were incredibly hard and lacked much filling.

Thank you for the lovely letter and for the wonderful extras!

A five star review for the managing guy. Had a big fight with them at the beginning on some misunderstanding, but the guy in charge start to chill the situation on his side and give a good solution to our fight. Apologize to everyone who has influenced by us. All over all, Paul has the best hot chocolate.

We purchased a blueberry and strawberry tart and 2 vanilla rum caneles. The canele was undercooked and gummy, stuck to our teeth. The creme patissiere was split. The pastry case on the blueberry tart is overcooked and practically hard. Spent £15.80. Not worth it, no quality control. Doesn’t make sense to charge such an expensive price tag on poorly made pastries. We’ve had excellent tarts and caneles from other cafes and bakeries. Maybe it’s just this Paul branch but I wouldn’t recommend.

Muy ocupado, dentro de un centro comercial. Personal limpio y muy agradable, a un precio razonable y lugares para sentarse. buena selección de cosas dulces

Terrible staffs, they are very rude and not welcoming at all. Slow service will never come back again. Do not come here unless you want to meet staffs who yelling at you 😕 for nothing.

Disappointing Experience at Paul Coffee, Canada Square I visited Paul Coffee at Canada Square, Canary Wharf, and ordered two coffees—a flat white and a mocha. Unfortunately, the experience was far from pleasant. The coffee not only looked unappealing but also tasted terrible. It was clear that little care had gone into its preparation. When I approached the staff to politely let them know about the quality, I was met with dismissive attitudes and unprofessional behavior—some of them even made faces as if I was being unreasonable for pointing out valid concerns. For a café located in such a prime area, I expected much better service and product quality. Sadly, both fell short. I wouldn’t recommend this place based on my experience.

I had a wonderful experience at this Paul branch! It was a true pleasure to get my Galette des Rois here. The staff member who assisted me was incredibly friendly and helpful. The Galette itself was delicious and provided an authentic taste of France. Well done!

¡Qué experiencia maravillosa! Realmente ha sido un placer recibir a mi Galette Des Rois en esta sucursal de Paul. La señora que me ayudó fue increíblemente amable y servicial. La Galette en sí era absolutamente delicioso, ofreciendo un auténtico sabor de Francia. Excelente trabajo!

The customer service is atrocious. At 10:30am this morning there were more staff behind the counter than customers waiting in the line. I understand that they were busy preparing online orders from what I have observed but I was never acknowledged despite giving eye-contact. Then a couple of tourists walks in and they get served. I went to GREGGS where the cashier was lovely, there was no queue and the goods are half the price!

19 Dec 24: today I order a hot chocolate and guess what? They added milk in it!!! What the hell. Look at the picture. 11months ago : Visited after a year. Finally the new staff are soooo much better, nicer and lovelier. Food and drinks are great but the service is beyond shocking for me every single time :'(

Th team is just amazing and lovely also i love their breakfast.

Just received won’t be ordering again, food is not fresh, the ham & cheese that hangs outside the bread is all hard and crusty where its been made and sat out on a shelf for ages and bread is hard, I thought it would be made fresh. I’m not one to leave bad feedback but very disappointed with this order ☹️

Rude staff… seemed to close earlier than closing times stated online. Very disappointed that they completely ignored me… and didn’t have the audacity to acknowledge my presence and just let me stand there. Complete shambles. Steer clear.

Baguette was too hard. I almost had a headache after biting the whole sandwich.

It is kind of my routine place to come here when I am in the shopping mall.This is my neighbourhood and good place go and convenient for me.. It also is lively and crowded place.For this reason,Service should be atleast on decent level and more organised.However,It is a bit slow and seems a bit non trained staff working over there. It could have been much better but this is the case. I like the area and coming here almost everyday. But not for the service and products.Just for the location and environment.

the 5 stars are for professionalism and courtesy. Seb, I think that's his name, is a professional and never stops working. He always looks around for customers and never disappoint. Definitely deserves 5 stars

Desorganised staff, don't respect the queue, either you have to pay first or have to order. Never the same.

I ordered a cappuccino, it tasted EXACTLY the same as the Greggs cappuccino. Save your money and visit the Greggs instead for your coffee fokes.

Visited today .Had Fresh pastries with coffee.Abedin was really helpful

Tasty breakfast, fresh and fragrant baked goods. Very good coffee.

Tried it almost by chance as an alternative to the usual Starbucks, it costs etc. for a breakfast... I must say pleasantly satisfied, the quality of the products is very high both in the pastries and bekery in general and in the coffees/cappuccinos etc. All handmade and you can feel it. I will definitely go back.

Good place for morning coffee and some admin work if you avoiding you office

Expensive but good quality food. Service friendly.

Always issues when ordering from you via uber eats! Why would you accept a new order online if the roads are closed and a marathon is around?

I visited it for the 3rd time and my experience was very good 👍 delicious ham & cheese baguette 🥖 and aromatic black americano

Visited close to closing time, limited options, the staff started to packed items. Average latte and fresh croissant, however, it was kinda overpriced.

Please avoid this place...I usually do not leave reviews but their hazelnut éclair was stale and the cream was too sweet. Absolutely appalled that I paid nearly 5 pounds for this. Overall, disgusting Avoid it like the plague and go to a better bakery like Laylas or the Connaught patisserie instead!

Cutlery dirty, staff no interest in serving while chewing gum excessively. Walked off when it was my time to pay. Asked for another spoon.because the one given was dirty and was given a dirty look.

100% nowhere near fresh. About 2 days old at least. o JustEat is clearly the Paul's destination for their food just before its trashed. No room here to give a proper review each product ordered. We binned 70% of the order.

dry as hell chicken baguette. Odd ball guy behind the counter telling me I ordered two teas. Over priced tart was nice at c. 6£.

The food was good. But this review is specifically for the staff working here. I could feel they behaved differently looking at me and my fiance’s color & race. The girl with the glasses spoke very rudely to us, also, she didn’t give us tissues, spoons etc. Very rude and racist behavior

Went to PAUL for tea and had the Fraisier Cake which is a cake with layers of light and airy Genoese sponge, cream and fresh strawberries. The Fraisier cake topped with pale green marzipan and fresh strawberries. Overall, it was ok but the GIANT fork was more memorable, it was about the same size as the cake!!!!

Good and strong coffee, if you want to have a French style dessert this is the right place

It’s a busy store but their service is appalling. There is no queueing system whatsoever and they were expecting you to queue outside the store when there is someone is literally choosing a cake. Stood there for ages and no one was bothered to ask whether I have been served. Very rude staff when I asked if they were going to serve me or not. The food isn’t that good anyways.

Waited at till to be served. Was eventually asked by tall man, no hair, "have you been served?" (No smile). I said no. He then looked at me with a look as if I were stupid and a face that said "go on then!'. I ordered, he got a coffee wrong but his very unapproachable manor meant i just got on with it. I then sat and watched him serve every customer with such annoyance. Smirking as if he was superior. Rolling his eyes. Moping about. He appears to be very pained by customers. This guy should not be near people. He needs a work from home job with a face like that.

Really good pastries. We ordered Dark Chocolate tart and ecklers.

Having eaten a salami and pickle baguette from Paul my jaw hurts (after having to chew hard on the stale bread) and all I can taste is butter (the sandwich used an excessive amount of butter). I always rated Paul because it looked fancy and was French but on closer inspection it’s mediocre and pretentious. For lunch save yourself some money and get a meal deal or go spend more money and actually get something edible.

The service is always short, and the macaroons are very tasty! 👍

Viennoiseries aren't up to standard (pas assez croustillant). Patisseries are just fine. As for service, I have had nice experiences in general when visiting different branches of PAUL around London. Staff at PAUL Canary Wharf, however, definitely need to be properly trained.

Este es el lugar perfecto para tomar un café y un pastel en el camino al trabajo. Para el almuerzo tienen una deliciosa gama de baguettes rellenas

Delicious pastries, thoughtful employees, and excellent service. The man serving us was really attentive and provided us all the ingredients in the order to make sure we didn't come in contact with any allergens after I told him about the allergies in the family. His service was outstanding, despite the hectic situation, he remained composed, took his time explaining things, and never once displayed annoyance—instead, he had a wide smile on his face. He's a amazing addition to the company; I wish I had written down his name. A massive thanks to you.

There is a girl in there hygiene was bad she nearly put her face in my food breathing over it so closely it was bad And took so long to serve nearly 20min… Croissant was dry

Arrived 45 minutes before closing time and they can't heat up any sandwiches because they stopped the oven. Lovely service, definitely won't come back! I was expecting more from Paul Patisserie.

Ordered a cake online with a personalised message. It was delivered on time and instructions followed perfectly. Cake was delicious too :) ! Thank you

Love their famous chicken sandwich, and the pastries are great too! Only downside is the service. Staff members looked tired and indifferent for some reason. Been there three times and never received a warm service.

Pre-ordered a pistachio cake. Cake itself was pretty dry (tasted borderline stale), the pistachio flavour was very mild. Not a huge fan on the presentation either. For the price I paid was disappointing.

There may be staff issues but the coffee hot chocolate and cakes are simply the best I’ve ever had. The breads look amazing and the made up baguettes look v good too

The staff were rude and very unwelcoming when I came here for lunch. I wouldn't recommend coming here. They looked at me and others like we were rubbish on the floor.

Waited in the queue for 10mins and the staffs were all ignoring us for no reason, rude and bad service

The competence of the employees in sending the cake I ordered for my sons birthday is absolutely unacceptable. Firstly they gave the incorrect cake to the driver in which when the driver arrived if I had not checked inside the bag and checked if the cake was mine I would have had someone else's cake. Furthermore in the cake the sheet specifying a different address and name was inside so this mistake is absolutely unacceptable and the workers are not checking the delivery addresses or cakes. Lastly I rang the company straight away and was told on the phone the cake would be delivered by 4pm. However at 4pm when I phoned again I was told it had JUST BEEN GIVEN TO THE DELIVERY DRIVER. THIS IS NOT FAIR! THIS IS NOT PROFESSIONAL! THIS IS NOT GOOD SERVICE AND THIS IS NOT HOW YOU KEEP CUSTOMERS TO ORDER GOODS FOR SPECIAL ANNUAL CELEBRATIONS! DISAPPOINTING!

The competence of the employees in sending the cake I ordered for my sons birthday is absolutely unacceptable. Firstly they gave the incorrect cake to the driver in which when the driver arrived if I had not checked inside the bag and checked if the cake was mine I would have had someone else's cake. Furthermore in the cake the sheet specifying a different address and name was inside so this mistake is absolutely unacceptable and the workers are not checking the delivery addresses or cakes. Lastly I rang the company straight away and was told on the phone the cake would be delivered by 4pm. However at 4pm when I phoned again I was told it had JUST BEEN GIVEN TO THE DELIVERY DRIVER. THIS IS NOT FAIR! THIS IS NOT PROFESSIONAL! THIS IS NOT GOOD SERVICE AND THIS IS NOT HOW YOU KEEP CUSTOMERS TO ORDER GOODS FOR SPECIAL ANNUAL CELEBRATIONS! DISAPPOINTING!

Delightful French patisserie with a wonderful array of pastries to enjoy with a drink on site, or to go. They also do great tartlets and cakes (see birthday cake in pic). A personal favourite for the quality and consistency. Highly recommend it 😋

Great stuff but it's extremely busy tso hard to enjoy the atmosphere

Visited Paul's Coffee Shop for a large cappuccino and was disappointed. The milk was overly frothy, resembling bubble bath, and served lukewarm. The coffee itself tasted watered down, lacking the rich espresso flavor expected in a cappuccino. Additionally, noticed the barista didn't clean the nozzle after steaming milk for various coffee orders, raising concerns about hygiene. Overall, the experience and the drink quality were disappointing. The staff are rude and unfriendly when entering and taking orders and the coffee shop itself is chaotic small and loud and I couldn’t wait to leave.

came here 4 a afternoon out with my son,& there was a lady infront of us the man serving didn’t give us eye contact but saw we was waiting as I’ve asked my boy wanted he wanted I’ve looked up and the man has served someone else although we was standing directly behind this other lady…. So I waited for him to come back & he then ask who was next and served another lady so I explained I was waiting and u have already served someone before us and he can see we was waiting. He never said sorry nothing it was if he was purposely not wanting to serve us. For me the other people looked quite posh and he didn’t want to serve us normal guys maybe our moneys not good enough…Or maybe my tall mixed race son made him feel uncomfortable but I’m not happy and will not go back as the cake was ok but nothing special for the money. To many lardy dar overpriced shops charging silly amounts for basic food….and yes I will be contacting head office as this is unacceptable and his attitude was not good

Ordered a birthday cake online for collection. Even though the shop was busy during lunch time, the service was efficient and a member of staff handed over my cake swiftly. Everything was easy and smooth.

Food amazing ruined by the rudeness of the staff. 5 members of the staff serving. None of them smiling. Guys come on! I do work in hospitality too and I understand the stress,the busy time and the annoying customer. But for the sake of a good atmosphere fake a smile !!! Lol. Never felt so uncomfortable

I like it here. Good food, nice staff and just a bit nicer than other similar sandwich bars.

Great service as the shop called to let me know they had run out of something and replaced it with another item and also sent a gift. Much better than Pret who don’t bother and just don’t send the items!

Great selection of pastry's and breads. Good coffee small seating area but quick turnover. Mainly take aways.

Good and friendly service, but the quality vs. price is not in the right ratio. My local M&S or even Sainsbury's sell better baguette for a cheaper price, and they don't call themselves a bakery.

Good place for a quick bite and a coffee although it is always super busy. Consistent food options

Staff too busy chatting to each other to focus on the customer and such basic things as warming pastries and providing a knife Further, very very expensive. Costa an extra £1.20 per item to sit in and they don’t even provide mayo, ketchup or mustard.

Employee gave us the wrong sandwich, we only realised when we were too far to go back.

Delicious selection of pastries, baguettes and cakes. Clean and well maintained eat in area. Special mention to Szef, he was incredibly attentive and friendly. His service was warm and hospitable. You can tell this branch has very high footfall so it was lovely to see his positive energy with regulars and tourists

I like Paul's sandwiches, but staff can be rude at this brunch. I ordered a sandwich with a smile and the person behind the bar started to stare at me without making a move. I ordered again, but he continued to start at me. In the end he said I wasn't following the right process so he went through it in detail: step 1 order; step 2 pay; step 3 take what you order. It was so awkward and felt I wanted to leave. I told everyone in my office not to go unless they want to be told off for not 'following the process'.

Great food. Nice customer service. But very limited place for seating .

Rude staff, with eye-rolling attitude, croque monsieur bland/dry and cold. Ps. Hot chocolate out of stock. Do not recommend this branch of Paul at all.

Terrible experience. The staff is not at all cooperative. Very rude staff making faces to the customers when asked be served in cups and not takeaway cups. After being asked for student discount they served Small size hot chocolate instead of Regular size hot chocolate. Paul management should look into this. Due to such lazy and arrogant employees Paul is losing its charm!!! They lost a premium customer!

We stopped by today for bfast and to celebrate a special occassion. The food on presentation looked inviting but was average. The baguettes were way too crispy our kids couldnt bite into it. The pastries ŵere different somewhat tough. The coffees were cold! The girl who served us was excellent. The person who was behind the counter who remarked he can toast the cakes when asked if the baquettes can be toasted was out of order! I wouldnt recommend this venue. Its not value for your money!

It’s overpriced just because it looks nice nothing special wouldn’t waste your monuy M&S have better croissants. I also bought a cake it was ok nothing mind blowing wouldn’t recommend it

Bakery is tasty. Coffee is horrible, lady who was doing coffees was very unwelcoming, she didn't clean basket filter and milk steamer. Coffee served boiling, twice. It's a shame in a coffee shop, not to know how to serve a proper coffee and knowledge of hygiene

Rude staff who charged me for an item I didn’t order and refused to process a refund due to “technical issues”. They then tried to convince me to pay again because they claimed customer service would not be able to process a refund for one item. Customer service are unhelpful and took days to respond and provide a partial refund despite it being the company’s fault the issue arose. Overall unpleasant experience, better to visit one of the other cafes in Canary Wharf.

Rude staff who charged me for an item I didn’t order and refused to process a refund due to “technical issues”. They then tried to convince me to pay again because they claimed customer service would not be able to process a refund for one item. Customer service are unhelpful and took days to respond and provide a partial refund despite it being the company’s fault the issue arose. Overall unpleasant experience, better to visit one of the other cafes in Canary Wharf.

Rude and unhelpful - we left without being served. After waiting patiently for a while, for no reason at all the staff started serving the customer behind us. They told us we had 'queued at the wrong end' though there was no sign and it was obvious we had been waiting some time. Useless

Paul Bakery offering freshly baked hand made bread, warm from the oven breakfast viennoiseries you can have with coffee, delicious fine pâtisserie, freshly prepared artisan sandwiches and salads, summer fruit tarts and sensational cake...They also serve French products, including breads, crêpes, sandwiches, macarons, soups, cakes, pastries, coffee, wine and beer.

One of my favorite locations but after the last visit I will be opting to go to the Jubilee place store. Grabbing pastries with bare hand after being at the till is not okay. Moreover throwing someone’s food into a bag after they ask that you grab another pastry using gloves or the readily available tongs is also not acceptable. If I could’ve rated this in the Paul app I would have left 0 stars for this visit.

Me gusta mucho desayunar allí, el café esta rico y tienes diferentes opciones de Panaderia para elegir.

Handy spot to the DLR. Good flat white. Good range of food that was yummy. Staff fine. Place clean.

This is not a quality bakery anymore. Their employees are rude and clueless when you ask something different from what is already prepared to sell. A couple of times I asked for a plain baguette which they used to sell before but now, they don't, a very basic element in any bakery, instead they sell industrialized already prepared sandwiches which the employees cannot modified or altered because they are there to sell only but not to do any bespoke modifications or sell a simple baguette. So this is not a French bakery anymore, it is a fast bakery money machine without quality. So if the employees do not do anything just replace them by robots.

The aubergine quiche was not that tasty 🥲 Cappuccino is alright . Not coming here again expensive and not that yummy