Paul in Oxford

Floor was filthy. Staff unfriendly. Expensive. Toilets filthy and stank out the upstairs area. Will never visit here again.

Best French patisserie I've tasted outside France. The 'gourmandise' was fresh, crispy and delicious. Not too busy mid morning.

Great coffee and food, but above all, always service with a smile Great location, right in the centre of town

The staff here need to be trained on customer service, absolutely appalling, it’s as if they were being forced to work here. They knew we were waiting to be served kept looking at us and ignoring us, when we finally got served we were over charged. She kept saying it’s more expensive to eat in, till I showed her the receipt and she agreed she had made a mistake, no apologies. Went upstairs tables dirty, and the toilets are the worst I’ve seen overflowing sanitary and waste bin, everything needs a deep clean. Avoid

I went casually at Paul in Oxford with some friends and we were really unsatisfied with the food and the staff. The cake was raw inside and the staff was really unfriendly and terse, plus they didn't clean the tables that were really dirty. The food is quite expensive and if you dine in they will charge you lot more. I wouldn't recommend this place at all.

This was not be one of Paul's best. Pastries were okay but coffee was well below good. Atmosphere was fine but not special.

Sulky staff. They had no change in the till so had to pay on card, offered to buy a pastry and pay part cash/ card, but they said no, like it was an unfathomable suggestion. Confusion over eating in or taking away, so the barista poured my coffee into a new cup. Delicious sandwich - just a shame about the staff and their attitude

As ever one of my fave places for breakfast/ lunch. Nice friendly staff and they advised me in my questions about the various pastries! Always a good spot to stop!

visited paul’s oxford today as i own my own business, and i had over 50 online orders to complete and process so i knew it was going to be a long day and needed somewhere cosy, warm and full off coffee! started my day off with a delicious caramel latte - one gentleman was so kind and very well mannered explaining the different drinks options available to me, in the moment i felt like more of a friend as opposed to a customer, and the other gentleman in the store delivered my coffee with some beautiful latte art! there was such a variety of different food options available and elegantly displayed and i was advised on which ones are both customer and staff favourites which was very helpful - i went for the raspberry delice which was delicious!!! from the moment i entered the store i felt very warmly welcomed by the 3 staff members - staff were very presentable and talkative and the overall ambiance of the store was calm, any queues that appeared throughout the day were dealt with swiftly and with the same diligence through each order/customer. will be recommending to family, friends, and my blooming businesses customers!

Amazing place, lovely staff,very professional, i would like to Thank the assistant manager she was really helpful

Very good place, nice food. Smiling professional service Lovely coffee Clean place Amazing experience

I love this cafe been coming for ages but they do seem to have slipped a lot today. My favourite moment was watching the announcement of Charles as King, under Carfax tower which is fabulously visible from upstairs. Today, the girl behind the counter had a coat on and moon struck eyes, no words of welcome or asking me what I wanted. I wouldn’t normally complain people in hospitality are hard to find, but I had the most ugly looking flat white I’ve ever had in Oxford. No milk foam just two shots and hot milk.

Has this been taken over by aliens? Scruffy servers, long haired and very casual approach to the job, barista wanted me to accept coffee in a cup with a huge dirty chip on the rim, then planned to pour that coffee into another cup. Sulky unhelpful assistants. Everything needed a good clean, floor dirty, Americano coffee served with cold milk, argued with me about what I’d asked for. £16.50 later, definitely our last visit.

Visited for lunch today. Service offhand. Food acceptable. Premises grubby. Toilets really bad. This eating establishment is in need of a complete revamp.

It's been a couple of days since I visited Paul, I just can't stop thinking about how rude the man was in there. He was extremely aggressive and confrontational considering all I did was politely ask for cutlery, I just don't know what his problem was. I wouldn't recommend a visit to Paul!!

The coldest coffee in my life… cake was ok Try to find another place for lunch coffee next time Definitely not recommend the place

Staff unprofessional, didn't know how to give cutlery to clients. Almond croissant dry, took it back, they assumed I wanted something else and wanted to charge more. Very disappointing compared with other Paul cafes

Staff seemed not understand what anyone was saying or ordering. Food choices not great and plain tasting. No sauces to add to food which made everything taste dry. Only tables for 2 and very small

We stopped for a quick lunch. Sandwich and soup was okay but there was not any information about the ingredients for soup. Chicken and mushroom soup has dairy. Barrista mixed the dairy free milk jug without realising when she was making the coffee. We realised...

Nice iced chocolate, fast wifi, comfortable seating, cool temperature, and amazing staff (Melissa)!!

We often buy the baguettes here to take home but we sat down to lunch and it was terrible. They didn't tell us we had to come back to the counter to pick it up so it was cold by the time we realised it...

Searching for a quick cuppa and a sit down. Sadly still using paper cups that seeps through to your drink. Rendering it tasting of the. Up! As soon as we sat down upstairs which was a lot cleaner than downstairs we were told 10 minutes...

It was tasty but I just wanted more filling in my sandwich because it was so good and go with the delicious bread. The large macron was to much and jam in it felt like heat but also completely overshadowed the actually macron. mocha was...

Around 1 week ago i went at Paul in Westgate for some coffee and pastries. The girls there are amazing, the service was fast , especially Angela , she was friendly and very professional . Well done Paul for the staff I will came back...

Queued for food then saw the illuminated sign at the back of the shop advertising a meal deal. This looks like good value until after you've ordered the staff tells you it's eat out only. It doesn't mention this anywhere on the sign. So my...

Visited today the place needs a total refurbishment very dull and dark. They are probably waiting for the lease to expire. Had a lovely chocolate cake to die for. Tea was like dishwater a sacrilege, had to take it back. Guy said they only use...

Palmentiers were fresh and LUSH. Pastries were NOM. Macaroons, Nom! Nice coffee too (for a coffee snob like me! :D) The young lady serving was awesome, caring and willing to go beyond expectations. I hope that all staff are like her. Sadly we didn’t get...

There was a time when PAUL was the benchmark for style and quality in small bakeries. Maybe it still is elsewhere. But the Oxford branch is in desperate need of refurbishment. That said, the coffee and cake are as good as ever, as is the...

Having passed the venue in Westgate and the one on High Street several times I couldn’t resist calling in for a sandwich, the bread looked so good and I liked the look of the fillings. We shared a salami, cheese and pickle sandwich and a...

The coffee was nice but very expensive. But what was unacceptable was that the toilets were out of action to save the staff having to keep them clean. Surely for the price paid for food and drinks they could pay someone to clean. When you...

Visité el café de High Street en una tranquila tarde de lunes. El café y los pasteles estaban bien. Nos sentamos en el piso de arriba, no había otros clientes en la zona de asientos. Desafortunadamente, a pesar de estar en medio de tiempos covid, las mesas no estaban despejadas y todo estaba sucio. Simplemente no era un ambiente agradable para pasar una tarde en una ciudad hermosa. De todos los lugares en los que he estado desde que se alivió el encierro, este fue, con mucho, el único lugar en el que sentí que no era higiénico.

Visité el café Westgate durante el día festivo con amigos y realmente disfruté de la comida. ¡Qué gran variedad de tartas y pasteles! Excelente quiche de puerros para empezar seguido de un delicioso dolor de almendras - au - chocolat - también probé la tarta de chocolate y la masa de crema pastelera de chocolate que también fueron excelentes. Tan bueno que volvimos por segunda vez al día siguiente. Gracias Paul sigue con el buen trabajo!

どこにでもあるおなじみのポールです。朝食用のクロワッサンを調達するために立ち寄りました。知っているお店なので、安心して買い物できます。

The man running the West-gate pop up store is so rude and unfriendly and when I asked for a hot chocolate, he didn't mix the chocolate with any milk so it was just luke-warm chocolate through and through. When I asked for cream he made such a mess of it and didn't even offer to clean it up or make it again. Just rude and argumentative for no reason.

Deliciously light apple tart, mediocre ham and cheese baguette. But the striking part was the messy surroundings. Floor was dirty (squashed strawberries underfoot), upholstery was clearly old and coming apart and it just felt tired and messy downstairs.

I was visiting Oxford for the first time. As the weather wasn’t great I decided to take a break for lunch to have something to eat and a cup of tea.I couldn’t believe how lush the products were! A very large selection of sandwiches, pastries and cakes.I have ordered a bacon and blue cheese sandwich, probably the best sandwich I have ever had in a very long time.The staff attention to detail was really good, they also offered me to toast my sandwich! They were all very attentive and their customers service is outstanding, they clearly enjoy working there.The place is a bit dated but clean and tidy.Would definitely recommend this place.

Esta crítica no se trata de Paul, High Street, sino de su cafetería que se encuentra en el nuevo Westgate Centre, Oxford.Fui a tomar un café y comer algo. En el mostrador pedí un sándwich americano y tostado de jamón y queso. El asistente ingresó los detalles en la caja registradora y fue a preparar las cosas.El registro mostró 5. 05, así que encontré un billete de cinco y cinco centavos que le ofrecí a la asistente cuando regresó. Luego me preguntó si quería llevar o comer. Le dije que quería comer. Ella dijo 'entonces serán 7. 50 '.Dije 'Me estás cobrando 2. 50 para sentarse? ' Ella dijo que sí'.Tomé mi dinero y me alejé. . .Esta práctica que se ha introducido en los últimos años de tener cafeterías con mesas y sillas para que los clientes usen, y luego cobrar por su uso, siempre me ha desconcertado en cuanto a su lógica. Algunos lugares no lo hacen: Marks and Spencer cerca tiene una configuración similar que vende café y bocadillos ligeros, pero no te cobra por sentarte, ni mi café habitual se detiene, la Quod Brasserie en High street.Aceptando eso sin embargo, casi 2. 50 por el privilegio de sentarse es exorbitante por decir lo menos, tal vez incluso un caso para los estándares comerciales. Incluso puede ser un récord, ya que según mis matemáticas, un impuesto masivo del 67% además de lo que has comprado.

Entramos en este café después de caminar por la ciudad de Oxford. Había una larga cola. Llegamos media hora antes para el té de la tarde. Las damas fueron muy educadas y corteses. Tomamos café y esperamos el té de la tarde.El servicio fue rápido, los sándwiches eran frescos, los pasteles eran deliciosos. Todos lo disfrutamos. Yo recomendaría mucho este lugar.Enhorabuena a Giorgio y sus colegas por la experiencia.

Fuimos a tomar una taza de chocolate caliente en el brunch de Oxford con mi novio el otro día y el lugar nos sorprendió. La pantalla se veía tan sabrosa y no podía decidir qué comprar. Terminé comprando la tarta de caramelo más sabrosa que he probado. Definitivamente volver allí para pasar un momento de calidad con mi pareja o familia.

Stopped here for a cup of coffee/tea after walking around Oxford. It was lovely. It wasn't to busy which meant we were able to get a table, perfect way to end a day.

Went there to have best Hot Chocolate ever with my boyfriend and celebrated his birthday there. Mohamed has served us and he has been so patient, helpful and nice. Will definitely do it again

Nothing beats a good French patisserie and Paul is one of the best this side of the Channel. Freshly baked breads, pastries, and cakes tempt the eye and the nose. We often go to this branch and stock up on baked goods (which freeze very well) as there isn't one where we live. The staff is friendly and very helpful and are very careful to pack your purchases so that they don't get crushed. My only complaint (and it is a relatively minor one) is that when they had their loyalty card, their machine was down, so I could not collect points and then when I tried to use the App (after they'd stopped their loyalty card), it would not work and I was essentially told by the staff member that it was my fault (my service provider, he said). However, this does not detract from the lovely products they sell.

This hot chick ate truly is incredible. So very very thick and rich. However it’s not so dark that you can’t handle a big cup. I have a huge sweet tooth and it’s definitely sweet enough. Shame they rarely have whipped cream or when they do it’s the fake synthetic spindly kind. Get some proper cream and this hot chocolate will be perfection.

I stopped by to pick up a takeaway croissant and a coffee, but in the end I had to abandon the coffee idea and grab a takeaway croissant. There was only one person on the till and unfortunately a very demanding customer was ordering for about 6 people, and kept changing her mind, ordered a tiny bit of jam, had an argument with one of the young people with her, added extra drink orders etc. etc. These customers do exist of course, but the total lack of awareness on the part of the person at the till was extraordinary. After 15 minutes of waiting, I finally thought it was my turn but the till person announced to the demanding customer that she was going to the back to find her some butter. When I did finally get to my 30 second transaction, there was no apology or awareness that I (and several other customers had had to wait for such a long time). I realise that the person on the till was probably being paid peanuts, but this was the worst experience in a cafe in Oxford I have ever had. I certainly won't be going back and I shall tell my friends to avoid this place too.

Stopped here for a quick lunch. Decent coffee, tasteless omelette croissant, tasty tarte but what was off putting was the fact that nobody was clearing tables. We watched several diners removing plates/cups etc so they could use the tables. Not good enough I’m afraid.

Only one of the tables upstairs was clean. The rest were dirty from previous customers. The baguette I got was so hard I couldn't eat it so I brought it back, but the staff member refused to take it back. She said that's the way it was meant to be, but it was like rock. The handrail on the stairs needs painting, as does the door into the toilet upstairs, as do the walls upstairs, all long overdue. A terrible experience, on Tue 1st October.

Paul in BKK * Emporium is our favorite coffee place. They have worlds best almond croissants. Seeing paul in Oxford made us to go and taste. It was OK, but far from BKK standard. Not as clean, croissant was same, same, but still very different.

We went in for breakfast, after seeing a sign outside offering a pastry and a hot drink for a reasonable price. On ordering, we were informed by the offhand server that the advertised price was only for takeaway. The in-store video display was showing a breakfast menu with various hot dishes like eggs benedict, but the server said that no hot food was available. In any case, the pastries were delicious and we enjoyed our breakfast in spite of less than impressive service.

Me sentí como en Francia. La repostería estaba deliciosa, el lugar es muy acogedor y el personal muy agradable. Recomendable.

Great looking window display. Polite staff, pastry and coffee good too. Service muddled and confusing. Bit scruffy inside despite many staff. Tables not cleaned well, old plates all around me waiting for the washer. Worth a visit but not if in a rush..

Pedimos 3 huevos Benedict. La foto lo dice todo.

Helt ok amerikanokaffe, goda bakverk att välja på, prova Tartelette chocolat, mycket god. Liten servering på gatuplanet, men det finns även plats på 2:a våning. Trevlig personal.

We should have walked away as the service was awful, slow and unhelpful. A real shame as never encountered this in their other stores.

ho avuto il piacere di provare il caffè il cappuccino e un croassaint con il formaggio. Il croassaint me l'hanno scaldato superficialmente e mi sono ritrovata, tutti i giorni in cui l'ho preso, con il formaggio agli estremi sciolto e al centro duro. per il resto tutto okay ma i prezzi un po' altini

Great location and the best hot chocolate I have ever had! Great food too, especially the macaroons! Worth every penny and won’t disappoint.

We went here before exploring the city and it’s a nice place to get food! The cafe mainly sells French-style pastries, bread and coffee, and I’d really recommend the apple turnover. A little bit pricy, but still relatively affordable.

Paul er alltid herlig om du skal ga croissanter, makroner eller en baguett. Nydelig mat, vanvittig god kaffe og hyggelig atmosfære. En favoritt

Si utiliza las instalaciones de park and ride en Oxford, se encuentra en una ubicación ideal si desea tomar una bebida o un bocadillo tan pronto como llegue justo en frente de usted cuando baje del autobús.

Had excellent eggs benedict for breakfast Their croissants pain au raisin etc are delicious Very good value

Paul is one of my favourite coffee shops anywhere in the world. The cafe in Oxford didn't disappoint me. Their hot chocolate is amazing. The place was a tad bit busy and chaotic but the staff made their best effort to serve customers and get us what we wanted.

I wanted to get my wife a cake for Christmas, the shop had no stock of the one she wanted, staff couldn’t be sure if they would get one in their normal delivery of stock, a member of staff took my order said she would try and get me one or offer me a suitable alternative, 2 days later my order was ready for collection, I can only assume she got one from another store, many thanks to Louise for the excellent service.

Un equipo de personal miserable parece decidido a desalentar a los clientes que regresan. Ignorada en el mostrador de servicio, fue testigo de cómo una chica gruñona golpeaba con bandejas para hornear y productos horneados, y observó a un barista trabajador que luchaba por preparar todos los pedidos. A pesar de que más de un cliente señaló que el barista necesitaba apoyo, no se acercó y los clientes continuaron haciendo cola durante un tiempo inaceptable para recoger sus pedidos, mientras que otros miembros del personal pasaban por el mostrador de servicio, pasaban por la habitación de atrás y barrían migajas del mostrador de la pantalla con un recogedor y un cepillo.

Ich war in verschiedenen Ländern bei Paul einkaufen. Die Freude war riesen gross, als ich gesehen habe, dass es hier in Oxford einen Paul gibt.

No hay ambiente para hablar. Probamos el croque florentino y el sándwich mozarella tostado, ambos eran horribles. El chocolate caliente era en realidad tibio, dulce, chocolate derretido. Además, si come, los precios son más altos de lo que se menciona en el menú. ¡Mala experiencia!

I have visited Paul both in the High street and in the Westgate centre. I love the goats cheese and walnut toastie also had a couple of amazing macaroons. Next time I will try something else. Love it here great quality and nice staff.

Paré por un café rápido. Café agradable, tenía un croissant de almendras, que era muy bueno. ¡Tan pronto como terminé el croissant, un miembro del personal vino y batió el plato! Solo había otras dos personas en la tienda, así que supongo que él estaba aburrido, eso me hizo sonreír. Voy a probar esta cafetería otra vez para el almuerzo, creo, y veré cómo están.

Bu cafenin urunleri harika . Nefis croissantlar, harika tartlar yapıyorlar. Kahvesi, en muhteşemi ( biraz sıcaktır aman dikkat ) oxforda gelecekseniz listeye burayı da yazın derim. 2 tane yeri var Oxford da biri High Street de diğeri Westgate Shopping Center in içinde. Bence deneyin pişman olmazsınız :)

We came for morning coffee and cake

Posh cakes perfect for afternoon tea but at very reasonable prices. Good disabled access. Clean modern toilets. Also fresh French bread and filled rolls.

Our pastries and coffees were great. Sadly, our table and all empty tables surrounding ours, were full of dirty cutlery; and to our surprise, no one has bothered to clean them up so we had to clean up our table ourselves (sic!). Shame.

I had a coffee and my wife a hot chocolate. We also chose a couple of pastries and the bill came to £11 which we thought was steep. When we sat at the table my wifes chocolate was all gritty and not pleasant at all so she asked could she change for a black coffee like mine but that came and was much weaker than mine.

Went in as a couple visiting Oxford on a busy Monday afternoon. Very few customers. Dark tables and chairs with a totally drab appearance inside. Very unwelcoming first impression. Nothing on the tables to even make them look more welcoming. Hence to say after looking upstairs we didn't stay.

Il caffè preparato da Luigi é stato eccezionale il più buono di questa vacanza in Inghilterra. Torneremo

On a family trip to oxford we decided to have a sit and people watch for a while. Excellent location with a great breeze when sat upstairs. The pistachio croissant was beautiful and just what we needed. Vast choice

En mi libro el comando Paul cadena mucho respeto. Que puede ser invocada para

Nel mare di cose pasticciate che puoi mangiare a Oxford questo è un posticino ideale per fare colazione o un “light meal”gustoso! Le baguette sono buonissime.....calda al Camembert “speciale”. Servizio cortese e celere grazie a Luigi, un ragazzo italiano. Sulla strada principale della città.Ci torneremo!

Very very busy on Easter Bank Holiday Saturday. We stood around with a loaded tray for a few minutes. Member of staff noticed and came out to clear some space for us which was appreciated.

We went to Paul in The Westgate Centre for the second time in recent weeks, its lovely. Whilst in the open area, the heaters and throws make it very comfortable. We had coffee and almond croissant, absolutely yummy in both counts.

Too much expensive. No Very gentle workers. Dirty cups. Nice ambient almost warm. Tea Good. Cakes Good enough.

Popped in to get out of the rain and warm up with a tea and hot chocolate. Seating downstairs and upstairs.

We had a light lunch cheese and ham croissant which was really fresh and warm but not toasted which was great. The coffee was excellent the coffee is strong but really good. The cakes look lovely next time will definitely try one.

Fabulous collection of pastries, cakes, breads on offer, along with a good selection of tea/coffee options. Not the cheapest place, but the quality is very good and well worth giving a try.

I was in Oxford for my Birthday with my girlfriend. We decided it was time for a coffee/tea and a cake. The cakes in this shop are excellent! Lovely surroundings. A real find!

Great food and coffee but the staff seemed to struggle to speak English . Was a bit difficult to order...

It was only on returning to our hotel I was told this was a chain having thought that we had...

As said before this is a chain, but saying that the cakes and sweet treats were delicious and the hot...

This is a chain BUT very wonderful for coffee, tea, cakes, treats, and sandwiches. Small but you can get take-aways.

Topamos aquí hoy y estamos muy contentos de haberlo hecho. La banqueta carne asada era magnífica. Llegó con rábano picante que tenía una patada como una mula. Buen servicio y agradable decoración. Magnífica.

Um canto sossegado no centro de Oxford. Ótimo para uma pausa e descanso. Os produtos são muito bem elaborados e fica difícil de escolher. Porém confesso que a torta de pêssego estava extraordinária. E também o folheado de maçã (cortada em lâminas finíssimas) também está entre os melhores que já provei. Duvido que há algo que não seja no mínimo bom.

We popped in having visited the colleges. It was busy, but we did find a table ( not everyone did - 4 people walked out ) A good choice of sandwiches and cakes and a very tasty ham and mustard sandwich was chosen. Coffee was great . from now on , if I have a choice of a 'Paul' or another high street coffee shop - I will choose ' Paul'

Enjoyed a light lunch here whilst visiting Oxford. Very busy, lovely atmosphere, with lots of tempting cakes. Very friendly staff.

Whilst I cannot complain about the quality of food and the friendliness of the staff, I have to take issue with the prices. I cannot see why an average independent cafe which looks no different to any other cafe can justify its high prices. They seem to think that because they have a long history in the town that this gives them an entitlement to change so much. Yes I know wages, rent, rates and so on have to be paid for. But I definitely found it hard to justify their high prices. However, I did like the food and the staff.

This is a very good franchise that has many outlets in many countries (including the UAE).The quality of the food is good.

The food is wonderful - I really enjoyed the almond croissant. However, the ladies' lavatory needs to have a lock that works! Please fix it has not been working for several weeks.

Love this chain when I've been in London, but felt this location was lacking. My hot chocolate was delicious, but my Croque Monsieur hadn't been heated up properly, so the cheese was cloying and dry. My partner's eggs florentine were very very salty.

Visited for a light lunch with my wife & daughter. 1 Croque Monsieur, 3 cakes & 3 coffee's = £22.45.... sharp intake of breath at the till, would it be worth it? Oh my, the quality was fantastic. The premises were clean (& toilets!!) the staff friendly & helpful and the food to die for.... OK probably at least 50% higher cost than similar others, but it made our day & we're still talking about it. I think that equals "a result".

We only visited for a cup of tea. When we placed our order the restaurant was fairly busy but not full. We place our order for 2 x pots of breakfast tea. The female member of staff looked for a teapot and said she couldn't find one so would have to wash one up. She then took a pot from one of the tables into the kitchen and appeared later and put tea bag in pot and added water. When we sat down we found one of the cups and the milk jug both had chips in the rim. We poured the tea after letting it brew and found it very weak. I explained the situation and asked for another breakfast tea bag and the gave the staff member gave a laugh and gave me another Darjeeling tea bag. I visited the ladie toilet and found it dirty with bins over filled.

Although quite crowded ck upstairs for a seat. The pastries are worth it. Coffees and teas are nice but the tarts and merengue are the reason to go. They also have nice sandwiches and quick lunches.

Desserts are so delicious, homemade soup is excellent and the bread is to die for! I definitely recommend. Staff is great!

Quick breakfast stop before exploring Oxford. Amazing hot chocolate and coffee drinks. Chocolate au pain was the best I've had. My daughter had a macaron half the size of her head that was excellent. No complaints - fast efficient staff.