Patty&Bun-Richmond Road in Hackney

Where do I start with this one? RIP the Jose chill burger. What I had delivered to my home tonight was not the same burger and should not be sold as such. The chilli topping - traditionally the star of the show has been replaced by a lesser flavoursome and more intense firey cousin. And that is coming from someone who loves heat! The balance of flavour was off. The chill completely overpowered everything. I’m so disappointed. Next up, the hot wings. Franks hot sauce is delicious — can’t go wrong. Oh no, wait, you can. Either someone got too heavy-handed with the seasoning, or P&B has convinced themselves that this is what its loyal fan base needs. The seasoning is a very distinctive, intense mix of flavours. Layer upon layer of seasoning —impossible to ignore for all the wrong reasons. I still don’t know if I could have enjoyed it if it wasn’t for the fact that the chicken was smothered in it. Or whether it was a complete abomination of flavours I hope to never experience again. The saving grace was the rosemary chips and the glorious P&B hot sauce. Thank you for not tampering with the perfection of these menu items.

I would like to leave a special review for the gentleman who was working at front of house last Friday 13th. He had glasses and curly dark hair hair, I had a really inconvenient mix up at another P&B restaurant which could not be fixed, I rang this restaurant and he was were in turn able to help and make sure that my issue was fixed. This is smart and very helpful customer service, other restaurants would maybes not do this but by doing so this man was able to change my opinion completely on P&B and therefore turn me into a returning customer again with his good will. Had this not been done I think I would’ve left very disappointed and never came back. Thank you sir!

Pound for Pound, the best burger chain in London. Always friendly service, tasty specials and good beer

OK place, OK burger, OK everything. Absolutely no reason a place like this should to be card only. Accept cash like a normal business. Stupid. Good playlist though. Edit: I just changed this to a one star from a two star because of Patty and Buns response below. Dude, I don’t care that you have it written cash only on your stupid website who even goes to websites? it’s a lazy position for your business to take. I find it very anti culture and I’m never gonna change my mind and I’m probably never gonna come back to Patty and Bun because it’s so stupid and there’s no reason you can’t just take money from people.

A long hair guy(men) from here he do very bad behaviour with delivery rider i think he show racism he dont give the order at time and says take long time take

One long hair guy he do bad behaviour with many delivery driver many times he show rasicam

I have had Patty & Bun twice now and they have delivered quality. Fresh ingredients, juicy burgers and amazing friendly service in a relaxed atmosphere. I have had the smokey Robinson, Jose Jose and Lambshank Redemption burgers. All tidy, compact, juicy and not too greasy and held together until the last bite. Cooked perfectly to medium rare. Also had the PFC thigh fillets. Nice and juicy on the inside and the right amount of crunch. I highly recommend eating in as opposed to delivery, as you can't beat straight from the kitchen. The first time was delivered, and as expected the travel can impact the quality

Delicious and messy. Both vegan and beef burger were excellent. Great cocktails

Juicy burgers in a cosy atmosphere. What else?

Met a couple of friends at Patty and Bun for dinner and the food was delicious. I had one the vegan as well as sharing all the vegan side with my friends and they were all delicious! I couldn’t believe the wings were not meat and the burger was so juicy. The staff were all super friendly and service was great. I would definitely recommend it!

The burger was rather average and the chips poor. You have to take into consideration the opposition these days. Also the service was rather poor. As with most places, the deliveries take precedence over the seated patrons. The meal took around an hour to be served. Most annoyingly, a 12.5% service charge was added to the bill.

Have been in the past and more than happy with the food and service. But today, everything seemed super, super, super slow and waitstaff just totally absent and inattentive. It was the day of the Hackney half. The place is saved that there’s no other burger joints in the area, but I really would not recommend coming here at all. The food is now average at best, overpriced and the restaurant needs to decide whether it’s a sit in dining place or just online (Deliveroo etc). A real disappointment and hope there’s a replacement soon. Where’s honest burger ?!

Great service Enjoyable food, really enjoyed the beef brisket chips.

so I've got to change my review. it seems that this place is going down. I've ordered food from here via deliveroo. My fries where salty like the sea. someone must been in love today to over salt it. and my burger had one tiny tiny lettuce inside. then boneless chicken was not really cooked fully. Still had some slimy bits and was having wired water inside. I'm pregnant so if i get food poisoning I know who to blame. Before the food was really great. they took pride in the food quality but now it's not the way. not sure if staff changed or management changed rules. it's not the same as 4 months ago or even 6/8 months ago. and I've ordered from Hackney branch and Liverpool one.

My friends and I were looking for a place to eat in the area and happened upon Patty&Bun. The venue is really nice and aesthetically pleasing. We had some trouble getting the attention of staff at times (but I'll stress they were always super friendly and quick once they came to the table!). My cocktail was actually shockingly bad and I couldn't finish it. I had the Tommy's margarita and it was as if they had dumped salt in the water, it was undrinkable. The burger was cooked really well and the buns were nice but there was virtually no taste to it which was disappointing. The rosemary chips were quite nice. It wouldn't have been as bad, but the fact that it cost about £52 for the whole meal for myself and my sister, who had a similar experience, was what really made the experience really disappointing.

The portions where too small for their price but nice. But the most annoying part is that they have happy hour until 7pm we went 6.40. For drinks we got one beer and 2 cocktails, and they ended up charging us full price for every single one of them. I reccomend to be extra careful when you order and pay.

Nice burgers. Unfortunately no plates

Loved it! Food was great, lovely staff too :) xx

Honestly never thought much of this restaurant but I was convinced but my friends who were with me to get it a try. I was greeted and served by Sam she was very nice and very attentive. Saying that I was feel hungry so I got the Hot Chic burger and the PFC just wow the flavours and the service just made me happy. Definitely hats off to the young woman Sam, for checking the allergies for my friend and she was back and fourth checking it to. Sorry for the inconvenience. Thank you, Once again.

Wow! Amazingly delicious burgers! Go for the rosemary fries as a side…. Mmmmmmm Thank you so much

Amazing food, amazing service, 10/10 recommend!

Lovely food, polite staff, great service throughout

Very professional service and the staff were well mannered, polite and very helpful. Definitely plan to visit again in the near future.

Chef Ethan is phenomenal. Made my burger to perfection

Had some great food here, top service from our host Aaron who looked after us.

Went with recently with a friend, both had the special which was 10/10, wings and cheese balls. Can’t recommend enough

Superb! Great tasting food. Awesome friendly staff. Reasonable prices! What more could you ask for?

Maya at the Patty and Bun on Richmond Rd was so great, attentive, professional and made our experience at Patty and Bun great, we’ll be going back!

Terrible chicken and vegetarian burger ordered via click & collect - both over cooked and tasted burnt. Not sure how that classifies as a bun?! Chips far too salty too. Given how empty the restaurant was on a Saturday evening, I don’t know how you can get 2 burgers so wrong.

It was lovely. I went there with my partner. The lady who was waiting our table was so kind. She made us feel right at home. The food quality was outstanding. Tasted great. Immediately put myself and my partner in a great mood. Lovely restaurant, lovely wait staff (happy to describe the lady waiting our table if management get in touch).

Amazing service, great atmosphere, good food

Amazing food and amazing staff. They were very helpful with my allergies. A special mention to Silvia, one of the managers of the site who offered us an incredible service. I will come back here a million of times.

Food was good, shame a ‘discretionary’ 12.5% service charge is added onto the bill. If I hadn’t been tired and it wasn’t late, I’d have noticed it to take it off before it was too late - the cost of the meals are enough already.

Nice place, friendly relaxed staff, the really small burgers taste nice but nothing special and cheese heavy. No side side salads which is a shame. Dessert wise just two small ice creams sandwiches so a very limited choice. Not a lot of atmosphere on the prime night we went, but then it is quite tucked away from the buzzing areas a short distance away. good though perhaps if you want to chat, but then its not really that type of place. Drinks are reasonable, but for food quantity, choice and the eat-with-hands-no plates concept it’s overpriced.

Very good plant burger and chips and student offer too🤩

Quiet afternoon outside. Non chicken burger was very nice

Cooler Laden und geniale Burger

Proper disappointed, the chicken for the PFC chicken isn't seasoned before it is covered in oil and deep fried and then left to sit in more oil and chilli, my children got the burger meals they was awful a mcdonald's cheese burger is better save your money. My husband did enjoy his burger though but not his fries 😒

Nice and quiet spot where to have a lunch break, amazing finger licking food, we will definitely be back! Vegan options on point 👌❤️

Patty and bun went downhill for a while but it's back to its best. Delicious burger and the rest

Sarah was excellent! Loved the cocktails ;)

We had such a nice evening! The smokey Robinson burguer was delicious. Silvia made sure we had the best time. Thank you!!

Le meilleur burger portobello de Londres !

I’m a loyal customer of 7 years and I have a black loyalty card. I travel 30 mins just for their food. I’ve never had problems with them in the past. Yesterday me and my gf went for food at the restaurant. The staff were miserable and we didn’t feel welcomed bearing the place empty. The waiter got my order wrong and tried to blame it on me. My gf food went cold waiting for my burger get re cooked. After waiting the food it was so bad I took two bites and left it. They definitely need to educate their staff with servicing and they definitely need to check if the chef knows what he’s doing. I’m not here to put anybody in a situation but I really appreciate their food and service but disappointedly it was not up to standard. At the end of it I left hangry and it ruined my day. I hope you guys sort it out.

Had an amazing lunch really enjoyed the classic ari gold burger, made by chef Alice who was happy to answer questions about my dietary requirements. I felt very catered to by the floor staff and will definitely visit again. Highly recommend!!!

Came down to Brighton from Essex for just 2 days, fancied something to eat at around 9pm. Saw Patty&Bun as we walked past, looked at the menu and saw some wings on there. Went in immediately, got a good table and sat down. Ordered some fries and BBQ wings, beautiful food and cocktails, vibe was great in there; music, staff and food. I would definitely recommend it if you just want a bite or a late dinner.

Shocked they sent this out. Completely burnt chicken burger, bitter and as tough as an old boot.

Burger was 10/10, one of the best I had in a while. I can be quite picky with what I eat but the chef Alice made mine with perfection. I’ll have to go back soon!

First time my partner and I coming here and i have to mention the chef Alice as she was so kind to us and served us some lovely food. Will defo be coming back!!

We had a lovely time in this restaurant! First time and the chef Alice was so nice to me and my partner. She even came up to us and spoke to us. For my partner and I this was a lovely touch. Would definitely go there again to eat Alice’s food again! Amazing amazing amazing

Amazing food for great price would 100% recommend! The chef’s were 10/10 with Alice being so lovely and kind!

We throughly enjoyed the happy hour. Great service thank you xxx

My experience was very get I had a wonderful time there the chef Alice made sure to cater for my dietary needs as I have a limited opinion of things I can eat very get job

An absolutely incredible experience complimented with a vibrant atmosphere and incredible food prepared by the talented chefs that work there. Alice was a stand out with her attention to detail and pure perfection when it came to the food. Cannot recommend enough.

For the cost per person overall it was disappointing. Burgers were negligible better than a kebab shop burger. And the chips were as good as they look so make your own mind up on that. Patty and bun your not the one!!

Worst service ever and rude, full of attitude staff clearly agitated when customers come an hour before closing, because they want to close early. Felt like we were getting rushed out from the get go. Missed a part of our order. Wasn’t my first time eating at this patty & bun, but definitely won’t be returning. Would give no stars if I could.

Fantastic burgers. IPA was also very nice.

Went for a works meal and it was brilliant! Team really looked after us, quick with drinks and everything perfect even with 14 of us!

Such good food and cocktails all topped off by our amazing server Sarah!! Will 100% be back

i recently tried the vegan menu at patty & bun which is pretty decent! i had the smokey robinson (vegan patty, cheese, bacon & a smokey sauce) + the rosemary fries. the richmond road p&b is particularly nice, cool vibe inside and some nice seating benches out front. not the cheapest burger place but at lunch you can get the burger & chips meal for £10.95 which isn't too bad

Food and service are amazing, but doors don't close correctly and is cold inside

Friendly staff and great food. Ordered Smokey Robinson with chips

Delicious burgers and confit wings, this is much better than honest burgers and I know this as I used to work in honest burgers and patty n bun is far superior.

A little trip down from hackney centre and the joys of Patty&Bun when you are in search of burgers and chips and a more simple pleasure before a night out

Plant based burgers are great, satisfying for anyone and choice of 3 including This Isn't Chicken with garlic aioli. Rosemary chips great too. Recommended.

Chilled place. Great quality menu. The toilets are weirdly off in an adjoining office block so you gotta leave the chill vibe and suddenly be walking through sterile bright lights in a huge glass foyer to take a slash, but top food top service no complaints

Staff are friendly , beers are cold , and food is great what more could you want form a burger joint . bare chilled for a lunch especially if you got the kids with you .

Delicious burgers- friendly staff - cool interior design

Lovely staff. The three women who worked on the 31st in the evening were extremely empathetic for my situation. Thank you very much.

We ordered via Delivroo, we had such high expectations having seen other recommendations, but unfortunately it was a huge disappointment. The “Lambshank Redemption” burger smelled like lamb (it’s not supposed to), the “Hot Chic” was too salted (and a chicken thigh would’ve been much better than chicken breast) and the “Ari Gold” was meh, frankly I’ve enjoyed McDonald’s more.

Randomly closing kitchen with no advanced warning. Does not predict a tornado.

I ordered a vegan burger and they send me a beef burger. Only noticed when I took a bite. Disgusting. And the fries are too salty.

The batter on the burgers was so dry and hard, not worth the price at all. Cocktails and location are nice though

Burgers were great! Good customer service too

Great burgers as usual and best fries that come with, very friendly staff and top service!

Absolute horror show from beginning to end. Only still going because its a chain. Nothing avaliable including any type of 'frills'.. or grills for that matter..

The owner of this joint said I'll be back, these are the best burgers. Well, he's wrong because I won't be back; I live in Australia. But he's right otherwise, these are the best burgers. Seriously awesome. And the chips. Wow

Really good! The food was prepared near perfect (my burger wasn't quite med rare but it was good as it was). They had a good selection of drinks, it's not often that I see a Long Island on the menu in the UK, so that was exciting. Their staff is so kind! Very chill environment, wish I could go again.

Leaving a 5 star review and hoping management take notice. The food as ever was spectacular, just what two hospo lads were after! Had the special and a selection of wings, but when we spike to the waiter, he said that he hadn't tried the special as staff aren't allowed staff food. As a Hospo worker, a bit ashamed that staff don't get staff food. Hoping that leaving this on a flagship store will mean that staff won't get in trouble. Nb I always get great service and burgers from this venue hence a 5 star review. Just surprised that what I thought was unique of all venues wasn't.

Guys don't go this restaurant for pick up delivery order. Those guys are so rude and time waster.

We’ve been P&B fans since they first opened in London, but I now feel the need to comment on the repeated poor service and cooking at the Richmond road branch. It’s 50:50 whether your burger gets cooked correctly these days, and items like the perfect fried chicken now come greasy and flavourless. Sad to say, but this household is no longer a fan.

Very good, I have been a few times and they never disappoint. Nice service, excellent food and overall a brilliant experience.

This was dissapointing. It was not busy but had to ask them to take my order. The food was mediocre, daughter had wings which did not taste fresh and her burger had too much bbq sauce. My vegan burger was very dry and did not taste fresh. Thought this place was overpriced. £43 for a couple of burgers. 1 fries 1x wings and 1 drink. Will not be back.

We had some great food with very good service. The burgers were all quality, as were the fries, and I can recommend the coleslaw as well.

Food and cocktails were delicious and served promptly. Service was on point as well.

If you like your burgers messy then this is the place! I absolutely love the Jose Jose Chilli Burger, it’s messy, juicy and has a good kick to it!

Overpriced, unexciting food and poor service.

Accidental find. The place is clean. Food delicious. Staff helpful. Highly recommended to visit and enjoy the food. Staff knows the food and what to recommend.

Christian at this location was amazing. Fantastic host. Really made our afternoon!

Brilliant staff - friendly, attentive and knowledgeable, nice setting; sadly food less so.

Great fresh burgers done to order. Clean facilities and great staff. Will be bk

Very yummy food and cocktails. There was happy hour on the cocktails until 7pm, and the burger and chips were delicious. Surpassed my expectations. The inside was nice and a little cosy but also a really nice atmosphere. Recommended and will be back!

Stopped off to show support for our man Murkage Dave and try his burger - excellent service and delicious food.

I was not overly impressed with this burger, it is ok but I could not distinguish the different things in it, the bun fell apart almost immediately too, and the rosemary chips were far too salty for me. I had the audacity to add on a vanilla milkshake on top of that, and I did not like it. The only good thing about the place was their own pilsner, not bad at all, drinkable and easy on the palate and during happy hour just £3.50.

Jose chilli chilli and PFC were sensational as always

I really love the sauce and the mustard! Super love the burgers!

Astonishing amount of money for so very little. Used to like this place but the burgers appear to have shrunk to not much more than Big Mac size - for £12 a piece. Tasty enough, but two burgers, a small bowl of chips and two small drinks came o £43. This included 12.5% service that was monosyllabic and surly. Everyone sells burgers these days, so you really need to do better than this, Patty and Bun.

These burgers will be among the best you've had. Great drink selection and service. Lots of seats indoors and outdoors, good music and atmosphere. Highly recommended if you're in a mood for burgers and drinks.

Love this place - try the chicken burger

One of the best burger places in London 🤩