Patisserie Valerie in South Gloucestershire

Absolutely delicious food and lovely staff. Feels really special while being a very fair price!

Brilliant cakes and lovely service!

I had a lovely Croffle with bacon and make syrup and tea. It was delicious. Service was very good, staff were very helpful and polite, nice atmosphere. I'll definitely be back.

Beautiful afternoon tea service and wonderful service!

Great service and the staff are so helpful and go out of their way to accommodate needs.

I got the pancakes and they were nice and fluffy they give 5 small ones which is the same to 2 big ones and the bacon was nice and smokey and that pared well with the maple, so i give this place 5 stars!

It was delicious, I had the Caramel Honeycomb and Chocolate cake with a chocolate milkshake, and I can’t recommend it enough. One of the best cakes I’ve ever had, it was really special. Give it a try, you won’t regret it.

Excellent service, very prompt and lovely staff 5*

Excellent sevice, lovely staff and very quick response time Worth a visit, 5 stars

Baha he is really nice and very kind and friendly and he helps as and the soon as we can, he did not ignore us and he checked on us if you need anything else every time he’s really helpful and very nice gentlemen thanks for everything

Thoroughly enjoyed the pea and mint soup and my husband the breakfast croissant. Quality of food and service excellent, couldn’t fault

Very enjoyable meal.and Excellent Waiter Service from Baha. Good Fun to!

Lovely brunch, great food and friendly, efficient service.

Great experience, staff were brilliant and afternoon tea was excellent.

Very kind service - did have a slight problem with the wait time on food (bank holiday so expected) they were very apologetic and gave us two free cakes which was generous - especially Baha, thank you!

Lovely service, Baha was very helpful and kind. Cannot fault him or the service. Definitely will return 😃 Thank you Baha and the team

baha was excellent Thank you for your service today, I popped in for lunch and then popped back for cake and coffee. Absolutely excellent service.

Amazing food Baha was amazing will be back thanks so much!!

Baha had great customer service

Had a delicious afternoon tea for my sons birthday. Baha was really friendly and the cakes were amazing

It is a really good place and nice service also . I have visited here couple of times for lunch and coffee 👍🏻👍🏻👍🏻

Unfortunately another bad experience here. On arrival of the breakfast it looked absolutely stunning but the eggs were overdone, beans cold and hash brown was soggy underneath. Toast was lovely as was the tomatoes, mushroom dry, guacamole on toast was ok but not overly flavourful. All served lukewarm/cold again! Was hoping for a better experience. That aside the staff on arrival and taking my order were cheerful and friendly, the place is clean and a great atmosphere, just a shame the staff didn’t check to see all was ok with my breakfast and rectify, it’s not in my nature to be confrontational and complain unless someone checks in on my meal. My pot of tea was lovely though. Not sure I want to come back again. Third time lucky maybe? 2* for staff on arrival, -3* for food and service thereafter

Enjoyed our breakfast here. Baha was great.

Bland, tasteless, Do not waste your money on these cakes or company. They refuse refunds on the basis that “taste is subjective” — but there’s a clear line between personal preference and poor quality. This wasn’t a matter of opinion; it was objectively bad. The buttercream was horrific — eggy in texture, completely lacking in sweetness, and tasted like a mix of butter and water. The sponge was very dry, like something from a cheap, mass-produced Swiss roll sponge. Again, not a hint of sweetness. It was embarrassing to serve and a total letdown for what was supposed to be a special day. Their refusal to acknowledge the issue or offer a refund speaks volumes about their customer service and standards. Spend your money elsewhere — this was a complete disaster from start to finish.

Had a lovely lunch. Tuna lemon baguettes Lovely! Coleslaw was delicious and Baha who served us was so efficient and really knowledgeable and friendly! Thanks Baha

Amazing staff! Was welcomed by Baha who is super welcoming and attending. Big friendly smile, and quick with our order despite how busy they were.

Amazing staff , very friendly, nice quick service by Baha 100% recommend

Amazing cakes and coffee. I take my neurodivergent daughter here every year and they always treat her like a special guest!

We were served by the lovely Baha today, the best service in Cribbs! We were given the table we chose, our order was taken promptly & with such a friendly smile. We will be making this our regular stop.

Lovely service , great food . Mum and I had a great time and we will definitely be returning 5 stars

Baha our server was fantastic. Credit to the company. And the renovations look good.

Had a lovely afternoon tea with the children at Patisserie Valerie Cribbs Causeway today. Staff were very friendly and the kids enjoyed their sandwiches and hot chocolate.

Super service and friendly staff. The food was delicious.

Lovely service and friendly waiter, cakes and coffee were fab thank you Baha

Excellent service , great coffee and food 👌

We visited for breakfast. We had an omelette which was a good portion size and very tasty. We also had avocado on toast with poached eggs, which was also a good portion and tasty. We were served by Baha, he was very friendly and attentive. Tesekkurler Baha

Had an all day breakfast with pot of tea, really nice and good value we were served by Baha and another member of staff which were very helpful.

Fantastic Experience at Patisserie Valerie! I visited Patisserie Valerie today with my partner and our 2-year-old daughter, and we had an amazing experience. From the moment we walked in, we were warmly welcomed by a lovely young staff member who seated us and took our order. She was incredibly kind and attentive, ensuring we had everything we needed.She was also very helpful, explaining the menu options and making sure we were comfortable. Our meal was absolutely delicious! We started with a Caesar salad, which was fresh and full of flavor—definitely one of the best I’ve had. My partner ordered the Valerie Club Sandwich, and we ended up sharing both dishes because they were so good. For dessert, I ordered a pancake with extra Nutella and strawberries for my daughter, and she loved it so much she finished the whole thing! The overall experience was fantastic, from the excellent service to the delicious food. It was truly a wonderful visit, and I can’t wait to go back again!

Visited on Saturday 22nd March and overall service was not great, we asked for cake to come after our meals, it did not and we received a rude response when we raised this. We asked for carrot cake which was hard and stale and overall one of the worst carrot cakes we had ever had (we had 2 separate pieces). Our simple bagels took ages to come, and the fries we ordered alongside this were very average. The overall bill was very expensive for what we all felt was a below average meal. The waiters were all standing around not being very attentive with others and us, also very short with their responses. We will not be visiting again.

Very poor experience yesterday, directed to a table from one of the waiters and he had left the table before we arrived at it. Order was taken to which it took about 25 minutes to arrive after ordering. My partner had Croffie with strawberries and Nutella which was over cooked and I had Croque Monsieur which was lovely looking but very dry inside. Over all for lunch for 2 with one drink come to £31.33, to which service charge is automatically applied. Wouldn’t return when there are plenty of other choices at Cribbs

My sister and I came here with a gift voucher for afternoon tea. We had Baha as our server and he was very good, coming back to see if we needed more tea/coffee and felt very welcomed. Food was lovely and came out quickly, good coffee and the place had a nice vibe and was clean. I would come back, been nice 🙂

Lovely staff especially baha who was very courteous and friendly

Went for a surprise afternoon tea with my sister and niece and can say it was absolutely wonderful. Was served by Alessandro and Agostino who were very attentive and so polite and very friendly. Made us feel very welcome. Lovely choice of sandwiches which were fresh and tasty and the cakes were delicious. Would definitely go there again. Would highly recommend!!

Very poor experience at Patisserie Valerie. Attended recently with a group of mums with babies. All babies were well mannered, we left no mess behind and there was no crying. However we were made to feel extremely uncomfortable by staff there, who advised us that we had a 30-minute limit on how long we were welcome to use the table (in spite of the cafe being empty, and having ordered drinks) and aggressively moved pushchairs, hitting the chairs of some of my party. We have since contacted Patisserie Valerie head office who were also quite unhelpful. Overall, do not recommend for families with children. There are many other establishments (such as John Lewis Cafe) who are far more welcoming.

Stop off here for a coffee and a cake, got served by Leanne she was amazing!

Lovely cake and coffee,great and attentive service

Lovely spot, first time experience and lovely menu and friendly staff and wonderful simple menu. Lovely latte and good hot scone. Sometimes it's the simple things in life. Once a month treat for me!

Went for a coffee as a group of mum’s with babies. We all ordered coffee’s, to which the rude waiter asked if we were also ordering food. On realising we weren’t eating there, the waiter told us he’d need the table back in half an hour. We did as he asked, but when I walked past the restaurant later on, our table was still empty. This waiter has consistently made us feel unwelcome, despite having ordered food and cake on past occasions. Obviously no name tags are worn, so not sure who he is, but, avoid! :)

Unbelievably rude and overpriced. I visited here as part of a group with babies, on a quiet Tuesday morning. There was plenty of seating available and not many customers so we didn’t think it would be an issue. After ordering drinks, the extremely rude waiter told us that, if we weren’t ordering food, we would have to leave within half an hour. We did as we were asked but later noted that nobody was sitting at our table after we left: they simply didn’t want us in their establishment. The coffee was also of very poor quality and exceedingly expensive. Next time, we will visit one of the many other cafes in the Mall.

Breakfast was okay but not great, pain au chocolate was tiny and massively overpriced. There is no sauces on the table only packets of sauce when you ask. They add a 12.5% service charge which is optional. Just generally it’s gone so downhill from a few years ago. Won’t bother here again.

Nice spot in the mall, we went there for brunch and I loved the filled croissants 😍 the best, the cake was good, there is waiting time, but however the service was fast.

the service was fantastic but the food was a big disappointment. the French Fries were raw and was placed on the same plate on something else. cannot believe we paid £3 for raw French Fries

Everything we tried was stale. All 4 types of cake were dry and old, the tart was probably the best item but still was just okay, the macarons were sickly and again not very fresh. The staff was not particularly great either. Shame as things always looked so appealing frlm afar.

Good cafe, friendly service. Nice cakes and drinks. Sandwiches could be on nicer bread.

£20 for a toasted sandwich with a coffee. Very overpriced for the quality you receive.

Overpriced , waited at the front sign whilst staff just milled around staring at us, then they didn’t want to take cash as they didn’t have change and to top it all charged service…. Poor experience, average coffee, overpriced

Ordered 18 mince pies - three gift boxes of 6. When spending £50+ on mince pies, I expect good quality. Sadly whilst they looked the same as the old Patisserie Valerie mince pies before bankruptcy, they were nothing like. Now the mince meat filling is dry and tasteless, like old mince meat from last year. I remember how juicy and delicious the old mince pies were, but sadly not the same recipe, and I was extremely disappointed with the quality on Christmas Day. Won't be buying again, and when a major supermarket's in store bakery "The best deep filled mince pies" are far superior and less than a quarter of the cost, Patisserie Valerie should think of their cost cutting is worthwhile.

Staff was very friendly helpful and polite.

Not great value for money. £3.45 for a pot of tea that's a step above tea factory floor dust. They only toast 1 side of the "toast" and count on the customer not noticing. Please see pics of sides A and B of said pieces of toast. Service tax included in the bill, apparently for tipping your servers - you have to explicitly say that you want out. Patisserie Valerie counts on customers not wanting to be rude.

I was at the Cribbs Causeway Patisserie Valerie branch earlier today for lunch with a friend to celebrate a recent achievement of mine, and initially, had a lovely meal, I was there with my 5 month old baby son who did not make a sound the entire time we were there, until the last 5 minutes when it was time to go and he got a bit restless whilst in his pram….to stop him from breaking into a cry and causing others to be affected by his cries i was using one of his soft toys that has a rattle internally to try and distract him, which was working, when a female member of staff who had been making teas and coffees took it upon her self to come and very rudely tell me to stop shaking the toy as it was “very distracting” I’d like to add that I’d been using the rattle for roughly 5 minutes and had not seen anyone complain to her as she hadn’t left the spot she was on for almost the entire time I was eating, and actually was much less distracting than his crying would have been! and as in most restaurants the ambient chatter was quite loud anyway, so much so, the friend I was with hadn’t even registered the rattle, how the member of staff heard me over the coffee machine (which had been distracting to me) I don’t know, as the rattle is inside a stuffed toy so isn’t exactly on the decibel scale! I was shocked and stunned so did stop shaking the toy, but shock soon turned to anger as I couldn’t believe what had just happened, I spoke to a member of staff who called over a manager, who we relayed the situation to, he offered some free cake as an apology (but never apologised) I said what I actually wanted was some money back even if just the service charge I had paid, I had just spent a lot of money for a lunch and paid the added service charge without any hesitation, to then be spoken to like that by a member of staff was outrageous, I was told by the manager I couldn’t have my money back and I could only have free cake, which I very reluctantly agreed to, as nothing else was forthcoming, I however do not feel this even comes close to an apology for the way I was spoken to. I asked if the member of staff would be spoken to as I had been really upset by what had happened to be told she would, as I left the restaurant I saw him walk straight past her without saying a word, which disheartened me further, as I felt my complaint had not been listened to, as It was as I was leaving I am unsure if she was ever spoken to. I’d like to say I used to work in retail and am not an unreasonable person, in fact, I avoid conflict wherever possible, but feel very strongly that the experience I had was not very inclusive, it was a child’s rattle that I really don’t think was causing any harm as it really isn’t loud (he has plenty of louder toys I could have taken!) I’m very aware how offensive children’s toys can be so only take this one with me as it’s so quiet but helps soothe him, I’m concerned what may have happened if id had a child that had had difficulties that meant they could not help being noisy, would I have been told to make him stop as he was too distracting? that’s really not very inclusive at all is it? and extremely poor customer service. To be spoken to by a member of staff the way I was after spending a lot of money in the restaurant is absolutely disgusting, to then not be taken seriously by the manager just added insult to injury, I will not be eating at Patisserie Valerie again as I don’t feel welcome with my baby, I will instead spend my money somewhere I am not made to feel like I’m in the wrong for not wanting my baby to cry and impact others experiences whilst eating, I also would hate to think I happen to “distract” another member of staff in the future.

Unfortunately, really bad experience. We ordered one vegan and one veggie breakfast and we were waiting for about 45 minutes for our food to arrive. The one and only tiny mushroom looked so not fresh that I had to not eat it as it looked unsafe to eat! The only difference between the vegan and the veggie breakfast is that they just remove the 2 eggs from the order without adding anything else, but the price stays the same.. The staff was rude, I mentioned to him about the mushroom not looking very fresh and he only just said “yeah we bake them every morning” no further comment, he took the dish and left. Sadly, we left disappointed and hungry.

Disappointing afternoon tea, dirty chairs and cutlery, food mediocre at best, some stale. Service slow and poor quality despite seemingly enough staff. We were told when ordering that drinks were free refill but one was never offered. The hot drinks were good. We were refused to sit where we asked, that area was closed apparently, which it became clear that is wasn't. Was not expecting the Ritz and really wanted to enjoy the experience, unfortunately not possible.

We had an afternoon tea voucher but were short on time, I asked if we could just have it to take away and this wasn't a problem. The lady who served us was lovely and you could tell was rushed off her feet trying to multitask, working really hard to do as much as possible to keep the place ticking over. Could clearly do with some more staff but I couldn't fault the experience and again our server was fantastic, still smiling despite being inundated. Food was great too!

Service is very slow. People being served that had just walked in while others were left to wait. 40 min wait for two drinks and waited another 15 mins for food. Never seen a latte that small very disappointing .

Had the vegan afternoon tea. Paid £40 for this. It was awful. The bread was stale. The sandwich filling was just cucumber. No effort was put into this at all. Was obviously still hungry after.

Great service always have tea when ever we visit cribs Visit is incomplete without tea/coffee

Having had a bad experience last time we visited we thought we would give this establishment another try, however the standard of service from initial acknowledgement to order taking very slow, we felt we were an inconvenience to their day hence we left without even ordering! It’s a shame as the food at Patisserie Valerie is normally very good!

Ordered a cake came damaged. Ordered another two for a birthday only one was delivered

Service awful, staff very rude. Dirty and smelly dishes & cutleries.. it seems since new reopening everything going down the hill!!!!

I came here today with my son and it taken ages to get a drink plus my son's order of a cheese toastie was really bad as it was hardly toasted no one came over to ask how are food was because if I had the time to complain to someone I would have ! . And the wanted me to pay a service charge which I told this other person no as it's was the worst customer service I ever experienced in a while definitely not going back

Had a wonderful experience, we purchased a afternoon tea nice and fresh warm scone, the staff were lovely especially Sparsh, excellent service highly recommended.

The food took forever to arrive, it was cold when it did. The service was the worst I’ve experienced in a long time. I had to ask for water three times before I was actually served, at first I thought they didn’t hear me but that clearly didn’t seem to be the case after the second time. They forgot my sisters food, she asked one of the waiters regarding her meal but he was rude and just shrugged her off. Eventually after waiting 40 mins she got up to ask someone else who was also really rude to her and then found her meal just lying there on the counter and ended up serving her cold food. It honestly was such a rude and horrible experience. Will never visit here again.

First time going there and not as great as i though it would be had the BLT the bread was very oily the chips just soft and the wife had a tuna roll and it was left under the hot light so long it was warmer than mine

Not a good experience at all today, ignored by staff, luke warm drinks, stale tasting pastry. Expected more

Now I don't doubt why many of its branches were closed, surprised how this one survived. Very slow service, don't care about the customers waiting for orders, felt like customers go their for their name. Saw 🍰 on display they were not even tempting some were missing cherry.

Really disappointed with the food and service. Bagel with salmon was to salty (yes, I expected the salmon the be salty but not extra salted). Chips were stale. Requested a new portion but was told they would be the same. It took staff more than half an hour to get our order, which by that time we placed through the qr code on the table. Waiting time for food was also too long (at least 30 minutes). Expected more with these prices…

Very poor experience - waited over 40 mins for a simple breakfast and even then the order was incorrect. Staff were pleasant enough but this did little to make up for below average food; filled croissant was burned, cooked breakfast was luke warm and missing some items. Lots of room for improvement, two star overall is generous…

Great service, great staff, and overall a lovely experience ordering a cake from there. I was served by the manager Alex and he was very professional and helpful. Looking forward to going back and ordering more delicious cakes for more special occasions.

I recently visited with some friends for lunch; such a lovely experience! Food and service was great, seems like a really well run establishment. They were very busy but I we were still made to feel like our custom was important - will definitely be coming back; whoever is running this place is doing a great job!

Very happy with the cake we managed to pick up on short notice! Lovely . Will be back for another on the next birthday

Regular visitor to this store, usually great service and products. The last couple times visited not the usual good service, very busy, even more so since cafe rouge closed and staff seem to be struggling to keep with demand. Hopefully it gets back its previous greatness.

Dreadful experience. Been here many times but this morning we went to Cribbs Causeway. Ordered drinks and brunch. The drinks took 10 minutes but after 30 minutes the food still hadn't arrived so my husband complained about the time and others were served before us. He was offered drinks as it was going to be at least another 10 minutes so he refused and declined the bill for the drinks as we had wasted so much time waiting!!! Lots of staff hanging around, others people complaining and not what you would expect from this establishment!!!!

Do Not Order Online – Terrible, Irresponsible Service! Even if you order weeks in advance to secure your delivery, they will deliver late and ruin your plans. Especially if it’s for something important like a birthday cake. Completely irresponsible—avoid at all costs!

We were shown to a table quickly, It was quiet. One young waiter, no personality. Carrot cake was awful. Coffee was good. Most of the cutlery was not clean. My wife's honeycomb and chocolate cake was delicious..We wont come back.

Awful, slow, unfriendly service - we waiting at the entrance for a while whilst no staff acknowledged us, despite making eye contact. Another customer told us to sit ourselves as they had had the same experience. Eventually a member of staff sat us without menus, then came back and tossed the menus near us without speaking. We ordered a cake and a coffee, which took at least 10 minutes despite not being busy. No tables were cleared down and we had to chase someone down for the bill, as again no staff acknowledged or checked on us.

Staff don't care. Food terrible. Dirty cutlery. Avoid at all cost.

Awful food. Poor service as the staff must be constantly fielding complaints. Such a shame as this used to be such a nice place. Avoid if you can, and maybe try again in a few months

Went for Afternoon Tea....it was nothing special I'm afraid. The plain scones were so heavy, the fruit were ok but more like a rock cake. The white bread sandwiches were dried out. The brown were fine. The little cakes were nice, especially the macarons. Some of the serving staff were not friendly and really quite rude, twice i was completely ignored. I won't be going there again.

Avoid at any cost!! Or expect street food quality and service. Dirty cutlery. I bet they don’t wash cutlery in a dishwasher. Maybe they just soak them . . . Coffee’s quality was terrible. I just don’t understand how they manage to get this wrong!! A couple of hours after visiting here we all got diarrhoea. And with this level of service and hygene they add £5 optional service charge to the bill. Seriously?

The food was okish! But would never go there again! I hope the overcharges we paid will buy them new brooms and mops and pay for their staff to be better trained! Talk about standards down the drain!

The food was okish! But would never go there again! I hope the overcharges we paid will buy them new brooms and mops and pay for their staff to be better trained! Talk about standards down the drain!

The pastries were delicious! Loved it!

Ordered a birthday cake and it was just so delicious. Highly recommend it if you want a soft, juicy and tasty cake🙂

The pastries were delicious! Loved it!

Lovely coffee however croissants were barely warm. Waited a while to be served although not busy. Serving staff too busy chatting to each other and we seemed an inconvenience. In the next booth to us a member of staff was undertaking a meeting on Teams which was very loud and audible to us. Not relaxing and difficult to hear each other. When I pointed this out to the waiter when I paid he told the waitress and they laughed. Shame as menu was nice.

Popped in and wow Saturday service 2 mins for table and 10 minutes for food. Outstanding service and food.

The food was ok, the place was dirty, the service was not great and the atmosphere was not good. Although the place was not busy we did not have a good service. The prices on the menu are not what you pay… they added Tax when we paid for the food TAX in the UK on top of menu food price… very unusual. Seem to be not great value for money, had better afternoon tea with same price range.

A very enjoyable break in a busy day. Looked after well by three members of staff. Tea was hot and full of flavour. Scone was really warm and yummy. Black Forest gateaux was heavenly and took me right back to the seventies when is was a regular as a dinner party pudding and a must have on most pub dessert menus! Lovely!!

This is the two scoop ice cream and the behaviour. I cannot describe.

The pastries and cakes were absolutely delicious. The staff, especially Andreea, were friendly and attentive, adding to the overall positive experience. I look forward to my next visit!