Patisserie Valerie in South Gloucestershire

Ordered a cake came damaged. Ordered another two for a birthday only one was delivered

Service awful, staff very rude. Dirty and smelly dishes & cutleries.. it seems since new reopening everything going down the hill!!!!

I came here today with my son and it taken ages to get a drink plus my son's order of a cheese toastie was really bad as it was hardly toasted no one came over to ask how are food was because if I had the time to complain to someone I would have ! . And the wanted me to pay a service charge which I told this other person no as it's was the worst customer service I ever experienced in a while definitely not going back

Had a wonderful experience, we purchased a afternoon tea nice and fresh warm scone, the staff were lovely especially Sparsh, excellent service highly recommended.

The food took forever to arrive, it was cold when it did. The service was the worst I’ve experienced in a long time. I had to ask for water three times before I was actually served, at first I thought they didn’t hear me but that clearly didn’t seem to be the case after the second time. They forgot my sisters food, she asked one of the waiters regarding her meal but he was rude and just shrugged her off. Eventually after waiting 40 mins she got up to ask someone else who was also really rude to her and then found her meal just lying there on the counter and ended up serving her cold food. It honestly was such a rude and horrible experience. Will never visit here again.

First time going there and not as great as i though it would be had the BLT the bread was very oily the chips just soft and the wife had a tuna roll and it was left under the hot light so long it was warmer than mine

Not a good experience at all today, ignored by staff, luke warm drinks, stale tasting pastry. Expected more

Now I don't doubt why many of its branches were closed, surprised how this one survived. Very slow service, don't care about the customers waiting for orders, felt like customers go their for their name. Saw 🍰 on display they were not even tempting some were missing cherry.

Really disappointed with the food and service. Bagel with salmon was to salty (yes, I expected the salmon the be salty but not extra salted). Chips were stale. Requested a new portion but was told they would be the same. It took staff more than half an hour to get our order, which by that time we placed through the qr code on the table. Waiting time for food was also too long (at least 30 minutes). Expected more with these prices…

Very poor experience - waited over 40 mins for a simple breakfast and even then the order was incorrect. Staff were pleasant enough but this did little to make up for below average food; filled croissant was burned, cooked breakfast was luke warm and missing some items. Lots of room for improvement, two star overall is generous…

I recently visited with some friends for lunch; such a lovely experience! Food and service was great, seems like a really well run establishment. They were very busy but I we were still made to feel like our custom was important - will definitely be coming back; whoever is running this place is doing a great job!

Great service, great staff, and overall a lovely experience ordering a cake from there. I was served by the manager Alex and he was very professional and helpful. Looking forward to going back and ordering more delicious cakes for more special occasions.

Very happy with the cake we managed to pick up on short notice! Lovely . Will be back for another on the next birthday

Regular visitor to this store, usually great service and products. The last couple times visited not the usual good service, very busy, even more so since cafe rouge closed and staff seem to be struggling to keep with demand. Hopefully it gets back its previous greatness.

Dreadful experience. Been here many times but this morning we went to Cribbs Causeway. Ordered drinks and brunch. The drinks took 10 minutes but after 30 minutes the food still hadn't arrived so my husband complained about the time and others were served before us. He was offered drinks as it was going to be at least another 10 minutes so he refused and declined the bill for the drinks as we had wasted so much time waiting!!! Lots of staff hanging around, others people complaining and not what you would expect from this establishment!!!!

Do Not Order Online – Terrible, Irresponsible Service! Even if you order weeks in advance to secure your delivery, they will deliver late and ruin your plans. Especially if it’s for something important like a birthday cake. Completely irresponsible—avoid at all costs!

We were shown to a table quickly, It was quiet. One young waiter, no personality. Carrot cake was awful. Coffee was good. Most of the cutlery was not clean. My wife's honeycomb and chocolate cake was delicious..We wont come back.

Staff don't care. Food terrible. Dirty cutlery. Avoid at all cost.

Avoid at any cost!! Or expect street food quality and service. Dirty cutlery. I bet they don’t wash cutlery in a dishwasher. Maybe they just soak them . . . Coffee’s quality was terrible. I just don’t understand how they manage to get this wrong!! A couple of hours after visiting here we all got diarrhoea. And with this level of service and hygene they add £5 optional service charge to the bill. Seriously?

Awful food. Poor service as the staff must be constantly fielding complaints. Such a shame as this used to be such a nice place. Avoid if you can, and maybe try again in a few months

Went for Afternoon Tea....it was nothing special I'm afraid. The plain scones were so heavy, the fruit were ok but more like a rock cake. The white bread sandwiches were dried out. The brown were fine. The little cakes were nice, especially the macarons. Some of the serving staff were not friendly and really quite rude, twice i was completely ignored. I won't be going there again.

Awful, slow, unfriendly service - we waiting at the entrance for a while whilst no staff acknowledged us, despite making eye contact. Another customer told us to sit ourselves as they had had the same experience. Eventually a member of staff sat us without menus, then came back and tossed the menus near us without speaking. We ordered a cake and a coffee, which took at least 10 minutes despite not being busy. No tables were cleared down and we had to chase someone down for the bill, as again no staff acknowledged or checked on us.

The food was okish! But would never go there again! I hope the overcharges we paid will buy them new brooms and mops and pay for their staff to be better trained! Talk about standards down the drain!

The food was okish! But would never go there again! I hope the overcharges we paid will buy them new brooms and mops and pay for their staff to be better trained! Talk about standards down the drain!

The pastries were delicious! Loved it!

The pastries were delicious! Loved it!

Ordered a birthday cake and it was just so delicious. Highly recommend it if you want a soft, juicy and tasty cake🙂

Lovely coffee however croissants were barely warm. Waited a while to be served although not busy. Serving staff too busy chatting to each other and we seemed an inconvenience. In the next booth to us a member of staff was undertaking a meeting on Teams which was very loud and audible to us. Not relaxing and difficult to hear each other. When I pointed this out to the waiter when I paid he told the waitress and they laughed. Shame as menu was nice.

Popped in and wow Saturday service 2 mins for table and 10 minutes for food. Outstanding service and food.

The food was ok, the place was dirty, the service was not great and the atmosphere was not good. Although the place was not busy we did not have a good service. The prices on the menu are not what you pay… they added Tax when we paid for the food TAX in the UK on top of menu food price… very unusual. Seem to be not great value for money, had better afternoon tea with same price range.

A very enjoyable break in a busy day. Looked after well by three members of staff. Tea was hot and full of flavour. Scone was really warm and yummy. Black Forest gateaux was heavenly and took me right back to the seventies when is was a regular as a dinner party pudding and a must have on most pub dessert menus! Lovely!!

This is the two scoop ice cream and the behaviour. I cannot describe.

The pastries and cakes were absolutely delicious. The staff, especially Andreea, were friendly and attentive, adding to the overall positive experience. I look forward to my next visit!

Thanks to Andreea, the waitress, I had a great afternoon.

I went today to Valerie Cribbs Causeway, as always a pleasure to eat sweets, cakes and lovely coffee. I've been served by Andrea a lovely waitress, always smiling and receive a best service. A pleasure to go back for sandwiches, coffee and sweets. Thank you Andreea I'll give her 5 *****

Andrea looked after us brilliantly

Continental brunch was so delicious and good price, lovely polite staff too.

Very nice place.Staff is polite and friendly Food was very good

Nice and cozy, and the servers are nice, especially the girl with the tattoos! Definitely will come again

Seeing a member of staff scoffing scraps off of customers plates as they clear tables is not a great look!

Edit: They have revamped their place is better . Clean tables , fast service , lovely staff the blonde Romanian girl was running around serving people with a smile on face 🥰 Lovely staff , but dirty tables, sticky cutlery. Never again 🤢🤢🤢

You have sent the wrong dessert

Need more staff. Stood waiting to be seated for over 5 mins. Not enough staff on, all looking at me stood next to the wait to be seated sign but no indication that they are coming over at any point. And if it takes this long to be seated, getting a coffee etc will be a long wait. Dissapoiting

Went on my birthday to get there free £5 birthday vouchers, I didn’t know how to do it and the person who was serving me what very patient and helpful telling me how to do it!! I got a chocolate & orange cake slice, it was delicious 8.5/10 the swirl it had on to was the best part of that cake!! Very pricey so I’d only be able to have it as a treat!

Highlight - Good pastries, terrible coffee. I was looking for a good coffee and thought of trying here. I had the mille-feuille and coffee. First of all the Mille-feuille was great, really enjoyed that. Although the coffee left a lot to be desired. I am more of an espresso drinker and first thing is it’s only available as a double espresso, secondly it was served in a big mug and thirdly and most importantly it was very bitter and not enjoyable. The service wasn’t great. I had to ask for sugar and they dropped off 3 small packs. Overall it was a bit miserable. Good pastries, terrible coffee.

This level of cleanliness is how pandemics are started

Not a great experience. Milk had white lumps floating in it and eggs Benedict were cold. Server replaced our drinks. Very slow service and noticeable stains on servers apron, which was off putting.

I attended the Cheshire Oakes branch, ordered the salmon and cream cheese bagel, the salad with it was just a few leaves!! the waitress who served it to me literally shoved it on the table, not very polite at all, quite rude, very miserable, couldn’t even see the soft cheese hardly anything there, so dry, customers either side of me had to complain as waited so long for their order when they came they said it was cold, a full cooked breakfast! First time been in there will definitely not return or recommend to anyone. Not very professional at all, staff not very helpful and menu not cheap either for this type of service!! The cakes looked beautiful but would be tainted by the service snd atmosphere !

The waitress who served us actually rolled her eyes when we asked for 2 baguettes between three of us which we thought was not at all professional, as one of our party only has a very small appetite Then before we had finished our drinks she plonked the bill on the table and stood with the card machine in her hand whilst we were talking. How very rude and unwelcoming! We most certainly would not return and wished we had walked a bit further and gone to costa .

I must say I’ve not visited Patisserie Valerie for a long time as the ones in Bristol city centre have closed. When I visited the one in Cribbs Causeway today I was most impressed with the decor, atmosphere, great coffee and cakes on offer. However what impressed me the most was the impeccable customer service by one of the team, his name was Alex. I actually called him over and expressed how impressed I was by his presentation first, impeccably dressed & groomed, welcomed all with a smile, very professional, helpful (my coffee had lots of foam which he changed straight away). It was the way he carried himself, confident which to a customer is reassuring. Under him the place run like a so smooth, like a well oiled machine, very impressed and as a business owner myself I notice these details. Thank you Alex for an enjoyable visit which won’t be my last.

A quiet and beautiful place, a café in the middle of the large mall. The coffee is good and tastes delicious, the desserts are also delicious and the staff are friendly. It was a beautiful and enjoyable day. 😍

Had a lovely experience! Lovely staff, really good food! Came in yesterday for lunch with my Grandma, we took our time and had a coffee first and then ordered our food just while we had a proper catch up and we didn’t feel rushed. The staff were really lovely and attentive, made sure we had what we needed. I am intolerant to dairy and they were really great when I asked about ingredients. I ordered the Caesar salad and asked about the dressing and our server (whose name I didn’t catch but was a really lovely Romanian lady, blonde with amazing tattoos) double checked with the kitchen and brought out the bottle to show me the ingredients so I could check that there wasn’t dairy in it. She also brought me dairy free butter which I didn’t even consider. It was really lovely to have her go above and beyond and I really appreciated it. My Grandma also commented on how lovely the staff were, how good the food was and how beautiful and bright the new layout of the place looked. All in all a lovely experience and would definitely recommend! Keep up the good work.

Love this venue, good food and excellent service from Andrea and Allessandro, well done guys!

Waited almost an hour for food, again.

I came in to take away a full size party cake off the counter for the first time. I waited at the sign to be seated/to be served and was studiously ignored. I understand they're short staffed but they didn't even acknowledge me. I went to the counter myself and then left. Poor service.

It looks nice, that's about it. The service wasn't great because there didn't seem to be enough staff. Servers looked overly stressed. The food wasn't interesting at all. We had a vegetarian skillet, all day bkfts, and kids pancakes. There wasn't much flavor to any of it. Pancakes were even hard! I wouldn't recommend it.

We thought we would try this venue following it's refurbishment. To say disappointed is THE understatement. My "weak, decaffeinated latte, with no foam" was too strong, with about > 1cm of foam ( enough that I skimmed it off onto my saucer). and so tepid I drank it straight down. We were both surprised that a patisserie cafe did not cater for gluten free. There are so many delicious GF cakes out there... so to have NOTHING??🤷🏻‍♀️ Needless to say we will not return.

The woman at the till with dark hair is rude with customers. I went to this cafe this morning, I asked the woman at the till for help, but she didn't answer me, I asked for help a second time because I thought she didn't hear me and she arrogantly replied that she could hear me and I had to wait, I kept waiting, she was walking around me but didn't pay attention, it was unpleasant.

Three stars given as there were some positives. I wouldn’t recommend to anyone with an allergy as Patisserie Valerie are not accommodating, the milk alternatives they have are coconut & soya and the only vegan (and therefore dairy free option) is a lotus cake, no option for vegan scones. The refit is lovely and though I was unable to eat the scones, they did look lovely. Time from ordering to receiving food was reasonable. Negatives: I’m guessing the manager (due to his lack of uniform and casual jeans) did not have the best customer service skills. He was not helpful when it came to me asking about allergies, even after saying I’d have a black tea due to allergies he still brought over cows milk. I did not receive or was asked if I wanted sugar and didn’t know where to get it myself.

We called into Patisserie Valerie at The Mall, Cribbs Causeway, for the first time in a while and were pleased to see the furnishings have been tastefully upgraded - a welcome improvement. The coffee was good although the Double Macchiato could have been hotter. And the speed of service was perhaps a little leisurely, given the restaurant was not too busy. Nonetheless, we enjoyed our visit.

Just had the breakfast skillet it was not edible but staff were not interested. One said they would tell manager but it went no further.

Really high quality food and great service! Waiter was very attentive and helpful and even was offered us refills twice until we were full up. We had the afternoon tea, with cake slices and coffees. Afternoon tea was tasty, scones and macaroons were fresh and crispy yet soft in the middle, perfect.

Will visit again soon! Great breakfast

I went out with my mom, we had to wait a little for the food, but it was busy so i think that is normal! Lovely staff and very friendly!

The new refit looks good. Very busy and definitely worth a visit. Good selection of food as well as cakes. Didn't have to wait long for a table. As food is cooked fresh, expect a bit of a wait for it to arrive well worth it.

We called into this restaurant at Cribbs Causeway for a morning brunch and had the toasted sourdough BLT’s priced at £9.95. Had these been sandwiches ‘made with integrity’ I would have not have had a complaint, regrettably they totally lacked filling and hence integrity in the making. The sandwich consisted of a tired and wilted lettuce leaf, one mini tomato cut into two and one measly rasher of streaky bacon. A total rip off for £9.95. Many of these Valerie restaurants went into liquidation as a result of the pandemic and I can certainly see why this happened. How on Earth is this place surviving selling food which is very poor value for money such as our experiences on a daily basis? It amazes us how this place is surviving serving up sandwiches of this quality is beyond belief. No one with a mediocre of common sense would ever wish to return to this place and be totally ripped off, particularly for a second time, when there is extensive competition in this Mall which gives MUCH MUCH BETTER VALUE FOR MONEY. We naturally will NOT be returning…………to VALERIE’S any time soon.

They have redone the entire style for the restaurant which is really nice but Staff were particularly rude. I asked for a glass of water and I could see he was huffing and puffing because the restaurant was busy but I wouldn’t mind waiting. He then gave me a soaking glass of water with black bits in it and walked away. I then ran back towards him to let him know, he told me ‘ok’ but ignored me and continued to do other things. I felt awful having to be treated this way just because of a glass of water. I am definitely not coming here again if he still works there. Awful

Very disappointed. They close 1hr earlier than displayed time! Previously had a lovely afternoon tea experience but this time we (family of 4) arrived after being at the cinema for afternoon tea 1hr before their closing time. Suspected something was up when no one came to show us to a table at the entrance even though we were clearly visible. Only after waiting we sat at a table and were told by a staff member sitting at the next table that they are only accepting takeaway orders! I get this may suit the staff in leaving work on time i.e. at 17.00, but is not clearly ideal towards customers who see the time states they are open for business until 17.00. Just put 16.00, as it is I will just take my custom elsewhere.

Very disappointed we’ve been many times for for a coffee ,lunch and cakes , but this will be our last time being in this line for business myself I do think it’s down to management. Short staff waiting for someone to show us to a table took ages while the shop was only half full , only half of our order had been brought to the table no apologies staff looked miserable. We regularly travel aboard to different European countries snd we enjoy going into different coffee:cakes shops and what a massive difference in the customer service .

Very good food. Fast and good prices 👌

Awful experience from start to finish! You can wait for a good few minutes before they will serve you if you are at the till and if you have a table service ,,, good luck! There is no concept of acknowledge customers are preparing their order in the way day arrived (till service) And it’s nothing, but three star bakery On the back of known brand, but of course at extortionate prices! Even McDonald’s food&coffee tastes better

Visited today and service was awful. We waited almost 20 minutes for 3 teas! How hard is it to make tea? When we asked how long it would be we never got an answer, just a shrug and a hand gesture. We were far from the only people complaining!! There were a lot of waiting staff standing about doing nothing, whilst one person seemed to be making drinks. I ordered a cream tea at £8.95 and received one scone which is ridiculous. We won’t be visiting again.

The food was disappointing. The eggs Royal was obviously sitting on the side for ages before being served - the hollandaise sauce was clotted, and the eggs were rubbery. My wife had the sausage skillet - the sausage was dry, but they didn't even have any ketchup. On a positive note the staff were friendly.

Food ok, but have had better at P.V. in the past. Cappuccino was lukewarm at best. Worst of all is the push to make you order on the infernal app which totally dehumanises the experience.

Very nice new cafe just opened this week, I love the new decor! Kirsten who seated us was so friendly and helpful. Can’t wait to come back xxx

If you looking for a comfortable environment in cribbs for brunch, lunch or something naughty, check the new patisserie Valerie out. The team are new and lovely. 🍰☕️

Service was excellent, love the Brie and cranberry baguette. Great value, great to see it back open after the refurbishment.

It takes ages to get someone to serve you and many people are walking out because they don't get served in a reasonable time. We've been coming here for many years but this service in this new place is putting us off coming again

Oh dear. Although there seemed to be lots of staff around, service was far from good. Firstly a waitress was going to put down a drink on my table. I explained it couldn't be mine as I hadn't ordered yet. No apology, just shouted across the restaurant 'YOU'VE GOT IT WRONG AGAIN'. BLT arrived but had to wait awhile for my coffee. Sandwich was not enjoyable, the bacon was hardly edible. Best part was the crisps. While I was eating two separate people came to the till. First one said they'd been waiting 20 minutes with no order taken so they were leaving. Second person said their coffee had arrived with no sign of their food. Certainly won't be visiting again.

The coffee was cold, the cake was stale and the service was slow…

A great selection of cakes and drinks for a lunch time catch up. Friendly staff and always a nice experience.

Very very disappointed. I went there two days ago at around 10:50 am. Waited more than 15 minutes at the “please wait to be seated” sign with my 3 year old. There was no excuse - half of the seats were empty, both waitress saw us many times but both kept ignoring us. It only took less than 1 minute to take us to any seat and give us a menu and we would actually stayed because we really wanted to!!! Other people in front of us left as well - same situation!

Went here with my friend and decided to have the vegan version (“vegan option available”) of the vegetarian breakfast. When I enquired what the vegan option was, I was told it was the vegetarian breakfast….without the egg! So logically every dish on the menu can be made vegan as long as animal related items are left out, genius! Lazy and lacking imagination.

Definitely not worth it. The cleanness of the shop was awful, the cutleries were obviously dirty and had stains on them. The pastries tasted like they’d been in the store for quite a while. And overall, it was way expensive for what they worth.

I would give a zero star if I could. Bad service and ignoring customer .

A lovely place for a coffee & the cakes are amazing . We stopped for lunch here today & as usual it was really good . I ordered Eggs Benedict which are my favourite sadly the poached eggs were overdone too hard no runny yolks ! Bit disappointed today .

Long wait for hot brunch which was served lukewarm, complained to a member of staff, but she couldn’t really give a sh1t.. Shame :(

My previous employer paid for me and my family to have afternoon tea following 20 years of continuous service, so we were really looking forward to a nice treat. Unfortunately, the 2 hour visit was a let down! 1x coffee and 2x sprite arrived promptly but my wife’s tea arrived 15mins after. The sandwiches, scones and cakes then took 1 hour to arrive after the drinks, however the afternoon tea stand for 2 arrived 15 apart from each other. All very disappointed I’m afraid and I will not be returning any time soon. Tbf the manager apologised and offered a free takeaway cake but we declined following the sugary treats already eaten. Struggle to comment on the quality of the food, as the experience was spoiled by the wait times and one very poor waitress.

Tomato and basil soup was execellent but the rest of the food looked tired. Chips both under and over cooked, work that out. Poached egg was hard boiled. Smashed avocado on toast just didn’t taste fresh.

Went for the standard afternoon tea. Server was useless when it came to allergies and even wasn't sure what was vegetarian. He stated the strawberry cheesecakes aren't vegetarian because they have strawberries on. Doesn't give much confidence. Waited 20mins for a scone and it was really small for the price, also was really dry and hard like it had been reheated twice. If you have any dietary requirements I'd avoid it. I'm anaphylaxis to things and he was well I think it should be ok.

Service slow. Food good as always. Lovely helpful staff.

good service, and good attention my favorite without a doubt the hot chocolate

Visited Thursday January 20th. Great experience.Wonderful efficient service with a smile.Excellent light lunch and delicious cakes to take away for family celebration. Many thanks and keep up with your good work .

Great service. Manager is very nice and kind. Food is good too.

It was ok, nice coffee and cake, slow service, only 2 members of staff ?

I have no issue queuing for a table but do expect some sort of acknowledgment from the many members of staff that kept walking past me. There were no smiles, welcomes or any customer service skills demonstrated at all. When seated eventually they tried to get us to wait longer so they could sit us at a slightly smaller table that hadn't been cleaned! Despite their being 4 tables infront of me cleaned and ready to go. We ordered no problem but again not hello or anything. Then cutlery was just dropped on the table inches middle of the table again not a word from the waitress. The food at best was OK buy then considering the price I would say you can get alot better elsewhere for alot less! And also receive good customer service which is none existent here! Very poor experience overall

Lovely food great service and staff

Dire - left stood waiting at the entrance with an 88 year old. Staff milling around completely oblivious to waiting customers. If this is the level of staff training then no wonder the business is in administration. One Star review as it’s bot possible to leave less.

Great food, good table service. We had to wait a while, but that shows how popular it is!

Very slow. Order at 1045. Food arrived 1130. Not good when you have two young Children.