Patisserie Sainte Anne in Hammersmith and Fulham

Poor quality of food. Lack of staff to actually provide good service. Very inconvenient when you are trying to have a quick bite before work or during your lunch. Never again. I would rather spend my money on Gail's. To add to this, since the change in ownership, the quality of the food has noticeably declined. The baked goods no longer have the same level of care and craftsmanship that made them stand out under the previous owner. The croissants, in particular, lack the rich, buttery taste they once had and now have an artificial flavour. When I raised my concerns in person, the explanation I received felt dismissive rather than reassuring. While technical details like layering matter, the most important thing is the overall taste and quality. That being said, the two staff members working there are absolutely lovely and provide great service, but they seem to be understaffed. I truly hope the new owner takes customer feedback seriously and makes improvements, as this bakery has the potential to regain its former excellence.

I used to love this place ! I was served an old croissant this morning… absolutely gutted! I came back to ask it it was done this morning and they said yes. It’s not true, I’m French and taken as a fool, so sad 🥲 it was elastic, cold at 8am and not tasty

This was the go to bakery in London and for my wife’s birthday I ordered a four person fraisier and quiche for our party. Happy to pay the premium price for what we knew were going to be quality products. How wrong I was today. Dry sponge and undisolved gelatin and strawberries that tasted stale in the fraisier. Add to that so much salt in the quiche we couldn’t get through it. Unless there are drastic changes for the better sadly I can’t see how the business can keep its customers. I for one will not be returning.

Honestly lovely bread and croissants

Severely overpriced for a croissant which in Paris would be of average quality

I had a Mille feuille. It was acceptable but the puff pastry was only crispy but not buttery or flakey. The custard was a bit too sweet for my liking and lacked the vanilla and eggy flavour.

Delicious products. The Kouign-Amann aux pommes was 🤤! The quiche is sizeably proportioned and fluffy with a delicious crust. Very well priced especially considering value!

Editing review - sadly changed hands and has now gone violently down hill. Pastries are bad to average quality (for the same cost as before) and staff are outwardly rude. Real loss to the community.

Con un origen familiar en la pastelería francesa, tengo un profundo aprecio por el oficio y he disfrutado durante mucho tiempo de las ofertas de Patisserie Sainte Anne, especialmente sus eclairs de chocolate. Sin embargo, mi experiencia reciente fue preocupante. Los eclairs que compré la semana pasada carecían del relleno tradicional de crema pâtissière, en cambio contenían un sustituto mucho menos agradable. Esta desviación de la técnica clásica, junto con su calificación de higiene actual de 3 sobre 5, es particularmente decepcionante. Espero que Patisserie Sainte Anne reconsidere su enfoque y priorice la calidad y autenticidad de sus pasteles.

Certainly the best croissants and pastries I ever found in UK by far… you can taste the subtle butter, and it’s proper flakey and crunchy, fresh and not stale like you find them everywhere else… it’s just a great shame there is no sit down space, I’d be in every morning… on the other hand, it’s probably for the best, at my age I cannot afford to put on weight!

One bite is all it all took to realise the pastries have changed and for worse! Been a regular for last 2 years, sadly my hunt for my favourite neighbourhood patisserie begins again 🥲

The quality and taste of the cakes are always great. But a couple of days ago I had an unpleasant incident - I ordered two pieces of cake and the girl who sold it took the cakes out for me with her bare hands without gloves or a special device. I don't want to eat cakes after someone else has touched them with their fingers. I asked for a replacement, she put on gloves, that is, she had them. People, we survived a pandemic, why should I teach hygiene to a person working with food? Unanswered question

Like many other loyal customers, I have been buying my baked goods from Saint Anne's for years. In London, it's almost impossible to find places with the soul and craftsmanship of bakeries in France or in Eastern European countries, and this bakery has always stood out for the consistently high quality of its products. It was clear that its former owners put their heart and soul into this place. A month ago, I was unpleasantly surprised when I bought a croissant for the same high price and could not tell the difference between the pastry from Sainsbury's... A completely dry and thin croissant, instead of butter - a tangible smell of margarine, yet the price is just as high. Please don't let down the good reputation of this place and stop saving on butter and products, and if not - please go by another non-French name. I sincerely hope that the new management of this otherwise excellent bakery will hear my and many other reviews.

As a regular, I can confirm the patisserie is running strong with excellent flavours, ingredients as always - the first bite feels like getting a small hug. The butter, the flakiness of the melt-in-the-mouth pastry, just gorgeous!

As most French people in London who know about this gem, I was slightly worried to find out that they had changed staff/ownership; indeed all of a sudden, the best french bakery in London (and my haven for comforting pastries and baguettes) was at risk of becoming some fancy overpriced french inspired blurb...might as well move back to France at that point, right?! Haha! Well, DON'T!! There's no need! The new owners and staff are absolutely fabulous and all ingredients are the same: the pastries and vienoiseries and baguettes are still as exceptional as they ever were (i.e. better than some of the best bakeries and boulangeries in France) and the service is impeccable! I am so glad that Patisserie st Anne is still here and so grateful to its new owners for having kept it just as wonderful! In a nutshell, if you haven't already, you must go there as soon as you can! NB: Only challenge is still the same as ever though: how are you supposed to choose? Everything is excellent! Lastly, to all those who say that it's less good since the change of ownership, I would say that change is always something that we -as humans- struggle with and tend to reject...so give them a bit of time! It is true that I also noticed a slight adaptation/adjustment period in the first week or so BUT they've managed to completely match the quality and service now, so give them a chance, they deserve it and we deserve those delicious pastries and bread ! Well done! PS: the galette des rois might even be better than it was before and the fève I had was adorable, you MUST try it before the end of Jan...(After that, if you still need your frangipane fix, there's always their unreal pain au chocolat aux amandes, which is to die for all year round!).

The new owners of the bakery made my wedding cake and it was perfect. the cake was delicious and received so many compliments. More than anything they were patient across the entire processes while we were choosing the flavours and the design. I trusted them to make a tiered opera and croque en bouche tiered cake and it was perfect. I could not reccomend them enough. Delicious and beautiful, one of m favourite parts of the wedding was the gorgous and tasty cake.

¡El cruasán de almendras es literalmente lo más increíble que he comido! Pienso en ello todo el tiempo y nada más se compara. Personal súper amable, comida increíble, café increíble. Les digo a todos mis amigos y familiares que se vayan. Corre y no camines.

Noticed something had changed as soon as I entered. Plain croissant was very poor, oily and soggy. Almond croissant wasn’t good neither, omg the worst was the pain au raisin who was covered with THICK orange flavour jelly, absolutely terrible. What a shame. This place has gone downhill, very sad.

I used to be a regular here, especially for their croissants that were simply outstanding, like nowhere else I could find in London. Sadly, the quality of their baked products has recently dropped remarkably: just by looking at them you can tell they're made with cheap ingredients and methods. And your palate will confirm that. What a big shame to lose what used to be Hammersmith's little gem.

You can transfer the name, the ownership, but not the magic. The magic retires with the magician. I feel like the new owners are trying their best, as in some products the quality seems to be parallel enough. But, most things have changed for worse.

Es triste decirlo, pero este lugar no se parece en nada a lo que solía ser. La calidad de los ingredientes es realmente mala (horrible jamón plástico en sus bocadillos de jamón beurre, chorizo barato en rodajas en pan de chorizo) y los productos de pastelería son visiblemente diferentes. Los cruasanes creo que ahora se compran en no hecho en el sitio. Las últimas dos veces que he estado allí los mostradores han estado bastante vacíos. Pregunté si habían cambiado la receta de sus croissants y confirmaron que sí y que la propiedad ha cambiado de manos. Los mismos precios altos, pero de calidad totalmente diferente y solo están tratando de aprovechar la marca construida por los propietarios anteriores. Triste porque era una joya de una tienda. Me gustaría decir au revoir, pero no volveré.

Came here to write a review as I had such a shock when I ate my usual chausson aux pommes today. Having seen the other reviews, it now makes sense due to this supposed change of ownership. As a french person, I am outraged!! pastries have taken a nosedive in quality. RIP patisserie st anne :(

Sad day for what used to be a lovely french boulangerie/patisserie that we loved to visit. Their entire menu has changed and is not so french nor good anymore. Rosette became prosciutto, cornichons became cheap Tesco pickles burger gherkins, camembert replaced with brie. The sandwiches that we used to love are now barely average. Pastries didn’t look so sharp either. I am afraid this is going to be another “whatever” London place now where there is no focus on quality and just counting on foot traffic.

New owner and new staff, terrible.

Great patisserie, but... they have recently changed their croissant and pain au chocolat recipe. Still fairly good, but £3.50 is too much given that they're now no better than Waitrose ones.

Wow. Walked in and instantly noticed the drop in quality of the products just visually. Everything seems to have dropped to Gails or Paul quality (as others have said). The staples are no longer as outstanding as they used to be - both in quality of ingredient used and method of preparation. Used to travel out of my way, past some pretty good bakeries to get here. Now I see no reason to at all. Sad, but all good things must come to an end I guess.

I have been a customer since this amazing bakery opened . It has changed ownership recently and frankly I want to thank the new owners for keeping my bread as amazing as it used to be under previous ownership . I would also like to celebrate the fact that the croissants and pains of chocolat in my french opinion have been improved ... Aurevoir the greasy overcooked and welcome to a tasty alternative . All of you give those new owners time to adapt (not easy) and keep the community fed with good quality produce (Who want to shop in Gail ? ) Keep the good work new owners , see you next Saturday as usual ... Catherine

Vino a recoger un "Brioche des Rois" especial. En lugar de la más típica "Galette des Rois". La versión "Brioche" es muy tradicional en el sur de Francia. Servicio encantador y el pastel era excelente y disfrutado por todos.

The change in ownership is really noticeable. A marked deterioration in the one delicious baguettes and a lack of friendliness is evident too. A loss to our community if things cannot be turned around..

Same feeling sadly as other customers , have been a client for years , since Kiko and her husband sold this has been going down hill rapidly, baguette used to be the best in London , now for unknown reasons i don't think he uses any yeast the dough is the same as Waittrose.Staff which was friendly and efficient has been replaced with clueless girls and not a smile in sight .Idon't think these people are cut to run french Patisserie .

Been going to this Patisserie for years thought the owners were taking a long holiday. The reason there were queues for the delicious croissants, pastries and bread was the quality. The croissant alone were worth travelling for but now the same poor quality as Gail’s etc. Such a shame but I wish the retired owners a long and happy retirement and Thank you for your delicious pastries for so long.

We are long time customers of this formerly amazing bakery. We noticed the quality drop as did others, and the recent somewhat brutal reviews are testament. The new owners have a very small window to raise their game or we will likely pass on most offerings.

Made a last-minute order of a custom birthday cake, was approaching Christmas so I didn’t expect much. Not only was the staff very friendly and accommodating, they managed to make the cake for pick up the next day. Cake was beautifully decorated and delicious, would definitely come back again!

Didn't know they had a new owner. Awful bread. Very, very disappointing. Absolutely ruined the name of Patisserie Sainte Anne. Please change the name of the store, whoever bought the business.

For several years myself and my partner use to order from this bakery every Saturday morning using Uber Eats and we have been unable to order. We thought maybe the owners have gone on a long vacation, only now to find out they have new owners. Not only have you ruined the service but the quality of food has dropped. Now we will have to find a new bakery.

After reading some of the more recent reviews, I had to double check I was reviewing the same place- I went for the 1st time on the weekend and I'll be rushing back it was that good! Special shout out to the chocolate and almond croissant and the cinnamon buns- both were delicious. Coffee was tasty too and for an area with few independently owned shops serving good quality coffee- this is a real find! Try it for yourself, you won't be disappointed!

As soon as you walk into Sainte Anne I want to take up permanent residency. The almond chocolate croissant was honestly the most amazing pastry I have ever had!! Everyone was incredibly friendly and I now know what I’m doing every Saturday morning for the rest of my life and that’s going to get my coffee and croissant !!!!

Visited for a croissant aux amandes last Thursday - used to be the best in London and it was thin and just crumbled in my hands. I’ve been coming to Sainte Anne for years, it’s such a shame.

A lovely little place up until a sudden change in ownership. Up until recently this has been THE place to go for all your French bakery needs. The original wonderful owners apparently sold up and it's already a bit worse off for it. The staff on the counter are still wonderful but the quality of the baked goods has gone down hill. A real shame 😔

Change of ownership, quality of baguette and croissants have gone down. Used to be really good. Will have to look for another bakery

I've used to buy from them for years as they had the best croissants, but unfortunately, recently they changed either ownership or cook and now everything is terrible and especially the croissants are like the ones you buy from supermarkets. Avoid

This place has been taken over and it’s a disaster. I am so so sad. The bread is under cooked, chewy and the patisserie is « grossière » like in a patisserie Valerie. Even the simple apple turnover is not as nice and of course now they make cinnamon bun like everywhere else. I am crying the Hokusai, framberry and other delicious goodies like shokupan the previous owners used to make. I really hope they bring new staff to stop the carnage.

Who takes over a famous bakery and changes the recipes for its best sellers? Such a shame....

Nos encantaba este lugar. Era nuestra ir a la panadería para pasteles y buches de Navidad. El lugar ha bajado seriamente en calidad en los últimos dos años y el servicio al cliente parece simplemente haber desaparecido. He intentado volver este año para sus una vez famosos troncos de Navidad yule. Su menú navideño generalmente aparecía en su sitio a principios de diciembre. Esperé, pero nada en su sitio. Me puse en contacto con ellos para comprobar si estaban haciendo buches de Navidad. La respuesta llegó unos días después y fue breve: "SÍ". Les dije que el menú de Navidad no se podía encontrar en su sitio (pensé que les gustaría saber) pero NUNCA respondieron. Sinceramente, creemos que la panadería puede haber sido vendida porque definitivamente no es lo que solía ser y los precios se han ido por las nubes! Vea la imagen de 2018 para ver cuán grande fue su menú de Navidad y cuán justos fueron sus precios en comparación con los precios escandalosos de hoy. un buche para 8 personas era de 36 libras. ¡Ahora son 60 libras! ¡Eso es lo que llamo una inflación infernal!

By far the best french bakery in London

I loved your croissants so much, but when I visited today, I saw you guys changed your croissant recipe... I loved the old ones, please bring them back :(

This cake shop is conveniently located on a street near Ravenscourt Park. I ordered a chocolate-filled birthday cake through their website, and picking it up was very easy! The shop offers a variety of desserts and different coffee options, although there is no dine-in service. The quality of the cake was quite good, and I’ll definitely come back to try other flavors!

Oh how sad I was to hear about the change of owners Sunday morning 10am, no baguettes, no croissants… Used to be the best boulangerie in London, better than some places in France! It’s now very average, with the new management being loud and cracking jokes in the kitchen while people are waiting for their bread! Waiting to see the quality of Christmas logs ans galette des rois but so far, baguettes and croissants are now underwhelming

Too bad I can't give more than 5 stars!!! Following my visit to London for a weekend, I had some pastries which were delicious and of super good quality and a very warm welcome! THANKS

Since last week-end there has been a change of owners and unfortunately a change in the quality of the pâtisserie... Very disappointed.. Used to be the best croissant/pain au chocolat I had in London.. Now I would rather go to Lidl to get my croissant..

Sorry folks, new coffee eclair is no good

We went to patisserie Sainte anne today, we took croissants, pains au chocolate and baguette, the baguette was amazing and the croissant probably the BEST in town, will come again!

El mejor equivalente de una panadería francesa local que se puede encontrar en el oeste de Londres. Visitamos regularmente ya que vivimos en la zona, y hay mucho que amar: baguette, croissant, pain au choc, cruasán de almendras, canele, pepite, kouign amman aux pommes, chausson aux pomme... La lista continúa. También hacen pasteles y chocolates que son geniales. Las tartas personalizadas en Navidad son especialmente buenas! Inténtalo y no te irás decepcionado. Por lo general, una cola a la hora del almuerzo y los fines de semana, así que ve temprano si puedes, ya que las cosas también se agotan.

This small - French countryside looking - patisserie / bakery makes all its own products from scratch. I had a decent ( and good size ) chicken and Stilton sandwich and a fabulous almond croissant, with proper almond " cream." Not cheap at £ 4.10 but much bigger than other places selling decent similar products... Thwy offer a selwction of sandwiches and quiches, as well as a limited choice of cakes, as they are open only 4 days a week. Take away only, perfect in a sunny day, as you have Revenscourt Park 5 mn away... But on a rainy and cold day.....

Simply the best Boulangerie Pâtisserie in London. It is definitively with an early morning ride only to pick up a baguette!

Delicious apple pie, french style! I pre-ordered “Tarte aux pommes” for a birthday party and it was a real success! The tart was fresh and really tasty!

Bought a friend a wonderful birthday cake here. Got a bit peckish so also bought so almond croissants for brunch. Everything is beautiful, well packaged, delicious. The staff are lovely too

Delicious cakes and croissant. Has limited opening hours so check before you go.

I ordered macarons on UberEats to give as a gift to a friend (I requested gift wrapping in the notes). I happened to check the bakery’s website just after ordering and saw one of the flavours had gluten in it (this wasn’t mentioned on UberEats), so I quickly called and asked for it to be switched out for another flavour, as my friend has a gluten intolerance. When the order arrived, the sticker sealing the box had been ripped open and messily taped back together with scotch tape. The state of the package was not appropriate to give as a gift and this also raised food safety concerns. Very disappointing.

The quality of the baked goods is top tier. Worth the price. You’ll struggle to find a better croissant anywhere else in London

A very French style boulangerie. 1. Mini tropezienne - is delicious, the texture of the brioche is nice and soft matching perfectly with the cream. £5.20. 2. Tarte figue, poire & pistache- the sweetness of the glaze on top is just nice, with the sliced figue. The pastry base is delicious. £4.70 3. Opera -the texture is nice and soft, delicious buttercream. £6.20 4. Automne(Hazelnut praline mousse & pistachio biscuit) is delicious packed with pistachio flavour and hazelnut. £6.20. However, the packaging could be improved to keep the cake in shape.

Best chicken sandwich I’ve had and love their pastries too.

Good pastries but terribly grumpy and standoffish service. Definitely not how I’d want to start my day!

Very good pastry/bakery in London, I had an excellent blue chicken sandwich there, however I found the service quite sluggish, as if they didn't really want to be there. Other than that I recommend

We went in for the crookie and came away with way more. Each and everything was out of this world amazing!

Now closed on a Wednesday as well as Monday and Tuesday. Bread is terrific, speed of service less so.

THE best croissant in London , the Tartiflette is on another level. My go to Patisserie to treat friends and me !

Only had delicious croissant plus a coffee. I did not think coffee that special but my friends said ok

It's like we're back in Paris! Amazing!

These are the best pastries you'll get in London. Super quality and loads of wonderful butter

Cakes look great in the shop. Brought them home and felt ill immediately. Lord knows how long they were out. Service not with a smile which added to an overall, bad experience. Would not recommend

I have never written a review. But that almond croissant was so divine I feel like I have to pay my respects. Enjoyed the luxury of a fresh French pastry without hopping on the Eurostar, what a treat x

Best croissant in the area - baguettes are great tok

I am not a fan of sweets. Some friends brought one of their cakes on a Saturday. We were four. We FINISHED a cake.

Tiny cocks for fit poors No meat balls rich enough

I like good cakes. I was a regular loyal customer happy to drive up to an hour for good cakes… They now sell dried up cakes from the day before - at full price. I even saw them placing the fresher ones at the front to then sell the old ones asap … and then they argue and lie in your face that it is how a fresh cake tastes like…. What is sad is that we are not the only loyal customers with this experience. Clearly too successful to now care about the quality, to care about their customers… or even about their reputation! The beginning of the end for them. They won’t see us again and I will leave customers who like eating old dated cakes at full price the joy of munching them…

Beginning of the end. I like good cakes. I was a regular loyal customer happy to drive up to an hour for good cakes… They now sell dried up cakes from the day before - at full price. I even saw them placing the fresher ones at the front to then sell the old ones asap … and then they argue and lie in your face that it is how a fresh cake tastes like…. What is sad is that we are not the only loyal customers with this experience. Clearly too successful to now care about the quality, to care about their customers… or even about their reputation! The beginning of the end for them. They won’t see us again and I will leave customers who like eating old dated cakes at full price the joy of munching them…

It's often a good sign when they speak French. We tried their Kouign Amann aux Pomme, and after getting used to the added fruity, sour taste of the apple, we kinda enjoyed this new experience and want to recommend this to others. Also regretting not taking a good photo of it.

Really lovely bakery, feels very French. The pastries I got were extremely tasty. Just be aware of the fact that they can sell out of things so make sure you go in the morning or early afternoon if there’s something in particular that you want

A proper French patisserie and boulanger in Hammersmith. Their cakes are excellent as is their bread. Very glad they decided to move from Paris to London (a long time ago now). Presumably named for that, love the Paris-Londres!

The best baguette I have had in London.

Would I cross London to buy a Mini Tarte tropézienne? Well! Our local french patisserie Jade does not do them, so off to Chiswick in a Sunday morning to join the queue. I bought a baguette too: the Trop was OK with nice cream on an ordinary bun, with a sugar nibs coating the top that reminded me of my childhood. Impossible to eat without a creamy coating on fingers and mouth. But the baguette was not baked through! Surely a french bakery can achieve one that is both cooked in the centre and crusty on the outside? Otherwise I may as well buy at Sainsbury and throw away the centre as usual. I would not return.

My brother and I visited this French bakery during our visit to London. Without a doubt the best in London!

Delicious pastry and a must visit if you want to have authentic French bakery at a reasonable price and very similar to what you’d have in Paris. It’s not boujie and you can’t eat in but everything especially pan au chocolat is delicious 😋

One of the best French "Boulangerie-Pâtisserie" in London. Delicious baguettes and cakes. We are fortunate to have such a shop in Hammersmith

The mille feuille are to die for. Great baguettes too

Superb patisserie ! Highly recommend the abricot and passion fruit tart !

Hands down the best bakery in London. The croissant are to die for. The bread is fresh and authentically French and if you arrive early enough you can buy it while it is still warm. The cakes and the freshly prepared sandwiches are amazing too. Please keep on doing what you are doing.

An incredible French bakery in Hammersmith. They import butter from France and bake things in house. The cakes were delicious and we will be back to try their amazing looking crossaint.

Excellent quality of pastries that taste authentically French.

The cake is very delicious👍🏻👍🏻👍🏻

I have huge adoration for Patisserie Saint Anne, or as I like to call it, Patisserie Saint Scran. With almond pastries that are simply unbeatable in London, this is undoubtedly one of the capital's finest, most authentic bakeries.

No better place in the area for a pain au chocolat. I also like the filled baguettes (a little hidden on the chalk menu toward the ceiling behind the counter. A jambon-beurre is a favourite pick me up after playing basketball in Ravenscourt Park. I’d also recommend the chausson aux pommes and - ask if they were baked that day and if the answer is oui, buy - the canelés.

Superb bakery where i recommend the pepitte. A brioche with chocolate. Beware they are sold out very quickly so get there early or order in advance and collect.

Small quaint cafe with French delicacy pastries. Loved their fig cake. Can't wait to revisit to try their savouries

One of the few places in London you can be invisible, but not in a good way. Decent pastries and delicious bread, but so many of the staff are beyond rude. Stood in line with one other customer this morning (four staff behind the counter) but waited 10 minutes to be served. If avoiding eye contact were an Olympic sport, these lot would excel.

Real french baguets in London and many other baked goodies

Excellent Patisserie in West London, no need to go to France to enjoy great food. All of their products are fantastic. The staff is friendly and bilingual English / French. I am a regular customer. Easy to access from the tube station.

The food is really top notch but so are the prices. The owner is lovely but there is a distinct lack of customer service when she isnt there. Sometimes it feels like you're a bit of an inconvenience.

My partner and I have been loyal customers of Patisserie St Anne for quite some time now, often traveling an hour each way to enjoy the delightful treats your bakery has to offer. Our monthly visits have become a cherished tradition, as we appreciate the quality and craftsmanship that sets this establishment apart. However, our last visit on Saturday left us with a sour taste, figuratively and quite literally. Among the assortment of items we purchased was an apricot tart, which unfortunately had turned. Understanding the nature of perishable goods, my partner, who is a professional baker, thought it best to bring this to the attention of the management during our next visit. Today, I had the opportunity to speak with one of the directors about the issue. To our surprise, the conversation turned into a lengthy interrogation rather than a discussion aimed at resolution. Despite our loyalty and the inconvenience of the situation, the director mentioned that nothing could be done since no one had complained about the tart last week. Furthermore, she explained that offering a gesture of goodwill was out of the question as the tart should have been returned, despite the fact that I lived an hour away. This response was disheartening, especially considering the consistent patronage of my family and friends who also frequent the bakery. It is disappointing that, in this one instance where a problem arose, the customer service provided was poor and unsatisfactory. We understand the challenges of running a business, but we believe that addressing customer concerns with empathy and finding amicable solutions should be a priority. As customers, we hope that our feedback will be taken into consideration for the improvement of customer service standards at Patisserie St Anne. We believe that a commitment to resolving issues promptly and with a customer-centric approach will only enhance the reputation of your esteemed bakery.