Pasta House in Barrow-in-Furness

Pre booked our Christmas meal. 18 people. Took the pre order in, in person, 3 weeks ago which included items ordered off the Christmas menu which is on the site when it comes up on the Google search. They rang me 2 minutes before I walked into the restaurant and was in the carpark to tell me there is no christmas menu. So the pre order was useless.also the menu online was out of date so prices people were expecting to pay were wrong. I was made to feel belittled as the manager told me I should have known it was an old site that I got the information from. I pointed out that if the pre order had been reviewed 3 weeks ago then it would have easily been sorted as i had also put the prices we were expecting to pay next to each item. It couldn't have been an easier fix if they had just looked at it! Really bad and embarrassing experience. The food was really good but I wont be going back for further team events.

Where to start… I never, ever leave bad reviews. I love my food and dine out most weekends with my family, but dining here tonight compelled me to share my experience. The food was, all in all, distinctly average. I ordered the beef Cajun, which was supposed to come with prawns. However, I found more fat from the steak than either prawns or beef in my dish. We ordered cheesy garlic bread to accompany our mains, but it arrived as we were almost finished eating, despite being told it was “one minute away” earlier. When our wine was served, it was simply dumped on the table, leaving us to pour it ourselves. I’m not precious about wine pouring as a service, but I know most Italian restaurants take pride in serving wine properly. To make matters worse, no one asked us if our meal was satisfactory, and we weren’t offered a dessert menu. My daughter would have loved some ice cream, but when we asked a waitress for it, she didn’t speak English. Instead of sending someone who could help, we were left waiting until we finally asked for the bill. The staff was virtually non-existent, hiding at the back of the restaurant. At one point, a waiter walked past us with his hands in his pockets, looking like he wished he was anywhere but there. If you ever read this, mate, I wishing I wasn’t there too! We tried the number 1 rated Italian before Mario’s but that was fully booked whereas Mario’s was empty - we now know why! Overall, this experience was disappointing, and I cannot recommend this restaurant.

Good tasty food, good service. Definitely need to book on Wednesday through Saturday. Nice to chill out and take time to eat there.