Park Plaza London Park Royal in Ealing - Phone Number, Reservations, Reviews

Lively place with really lovely staff. The receptionists are an absolute joy, very kind and helpful. Chandika and Nafiya were especially helpful and help make the stay a lot more comfortable.

This hotel is amazing. Service is really kind and welcoming. The location is amazing and just across from the tube which is a big plus. Really looking forward to my stay.

Overall experience is good, little bit expensive as compared to facilities. Parking most expensive. Before checkout at 11:30, service staff enters without any confirmation whether checking out done or not.

I stayed for 2 nights; I checked in later than planned and other aspects of my reservation changed slightly, but were dealt with promptly and without fuss. The staff were friendly and efficient, and I felt very welcome. My gripes are so minor, it seems churlish to mention them, but I want to give context to why I didn't rate them 5 stars across the board. As someone travelling on public transport, the very short walk from Park Royal Station underneath a dual carriageway via an underpass is unnerving after dark. Perhaps highlight this for lone travellers to make alternative arrangements if they arrive after dusk? In the room, the smart lights were a great feature, however there did not appear a way to have the entire room plus bathroom in complete darkness. I understand the rationale of having a faint light in the bathroom so you can find your way at night, but when I'm trying to quickly use the facilities and return to bed, this light was bright enough to disrupt my sleepiness. That's all my constructive criticism! It's a great hotel for the price, and I would recommend it.

This was Literally the best service I have received in London hotels, Park plaza Park Royal The staff are very friendly and provides the best service, especially Mo/Raman /stefany Will be staying here again Thank you guys

Excellent service from Raheem. He really made our stay feel welcomed and found us a room quickly even though it was last minute.

Lovely hotel and Raman was lovely and nice to us and really polite, would love to come here again

Warmly welcomed by the receptionist Raman raheen, and the check-in process was completed very quickly.

Car park scammers. I received £35 admin fees from car rental company for parking the 30 minutes grace. I am still waiting for the hotel to send the fine too. Although I paid a hefty £18 per day for the days I was there but this doesn’t seem to be enough for them.

Good hotel with Nafia in recpebtion

Very Good hotel and service, staff is very lovely, special thanks to Raman and Drasin who made our stay a 10/10. I'm definitely staying here again on me next trip to London.

The rates are very good for a family room. Reception staff is very friendly. Good connectivity from the train station. I also liked the ambience, amenities provided in the hotel. We arrived early but they were able to accommodate our early check in request

It is a modern and sophisticated hotel, the staff is friendly and always willing to help; The room, the bed and the very comfortable pillows provide a true rest. Excellent remote control to control the lights and A/C from the bed! It is true that it is secluded, but Park Royal station is just a few steps away, which solves the distance issue. I only tried the buffet breakfasts and they were delicious. Congratulations guys, I hope to see you again soon!!!

It’s a really good location to stay at along with the price and the bedrooms are nice however the bathrooms need very serious refurbishments. The management needs to make effort investing in the refurbishment of the bathrooms at least and maybe look at extending car park to the back.

Lovely hotel. Felt luxury and despite being slightly more than I'd usually look to pay for a night it felt well worth the price. Didn't have breakfast because like most hotels these days its that part is over priced, but that could be my only gripe because everything else was great. Location isn't ideal for central London, however, only ~30 minutes on the piccadilly line from the station across the road, straight to the centre.

Stunning hotel, lovely staff, Raman was super helpful in check in. Would recommend!

My husband and I stayed there with our 2 kids for 10 days in June 2024 and we all had such a pleasant experience! The room and bathroom were very clean. The bed and sofa bed were big so there was no problem in sleeping arrangements. The breakfast was great and had many choices, kids could also get free pancakes or waffles. The staff were so courteous, thoughtful and respectful! Finally the location was super, you cross to the other side through a pedestrian tunnel and there you are at the underground station, literally a 2 minute walk! When we go back to London, we will certainly stay there again! Thanks guys and keep it up!

Marvelous stay at this hotel. Raman was extremely nice with us. Perfect ! Near london (2min from the station).

Trying to understand the name of this hotel as it is far far from “Royal”. Arrived from a long flight from the U.S. handed the front desk clerk (Eastern European), my identification and credit card to begin check in. I explained we were in bad need of sleep and we were happy to wait for a room. However, the blonde woman who was the only front desk clerk onsite REFUSED to even take my information. Instead she kept encouraging us to leave our bags in the front desk, but not even putting us in a queue for a room. I didn’t trust leaving my bags and went to the restaurant. I asked for a manager who understood I was just giving my information and the manager also did not help. Now they think they’re going to get away with not refunding me. Perhaps in this country (England), people like this get away with this type of stuff, but not in the USA. 20+ years of traveling around the world and I give this place minus 10 stars. So much time invested in obtaining a refund. Such unnecessary ignorant behavior from the staff. The front desk clerk even felt it was ok to physically approach me closely so I walked back and asked to her to physically get away from me. I left the property to stay in a completely different part of town in a much better property that was prompt to accommodate us. This review had to be written as this is not acceptable at all coming from a worldwide hotel chain.

Outstanding hotel. Perfect in all ways. Restaurants manager was so lovely she didn't charge anything for my child. So friendly and helpful. Highly recommended.

We would like to thank Nina for the huge effort and support she provided us during our stay! Nina was able to manage and resolve our issues promptly with beautiful smile on her face, we also would like to thank Mahmoud for being such a an amazing help thank you park plaza hotel for having such great staff we will definitely recommend this hotel

I love this hotel. It's one of my all time favourites. Affordable, brilliant smells across each room/space, professional and friendly staff members, great food, easy to use equipments & kits. Love this place. I highly recommend it. Special Shout out to Raheem, Stefany & Nafia at reception (Absolutely Amazing services & hospitality), shout out to Taylor @ the Bar (top tier customer service, polite & goes above & beyond) & also to Ugochukwu at security. (Fabulous work) Brilliant team all round in general. Everyone is a diamond at this place. Always exceeds my expectations when I visit. Looking forward to numerous fruitful visits. I highly recommend this place.

I had a seamless check-in experience at the hotel, thanks to Drasin’s excellent help and assistance. Drasin’s professionalism and efficiency made the process quick and pleasant.

The hotel was clean just the breakfast option we paid for was not worth in terms of money/taste/cleanliness. The plates were stinking everyday I went for breakfast plus the breakfast is always cold. Tables were dirty and sticky. Neither they dont have options in dishes and if we ask to make a particular dish for example egg then we will be charged??

The staff is very kind and very helpful. Crima from housekeeping is very helpful and she speak Spanish.

The girl Nicoleta from housekeeping is very nice. And the room is very clean

We stayed at Park Plaza Hotel, Park Royal for two weeks and found the hotel to be very nice and clean. The staff was cordial and the food excellent. Heartfelt thanks to the General Manager of the hotel for making Park Plaza, Park Royal such a wonderful place. de Saram family, Colombo, Sri Lanka

Good hotel location, nice roomsdesign, clean and price is fair. The staff are kindly smiling and really professional. The two only issue that you have to pay extra for breakfast which is not good one and 18pound per day for parking I really wonder why they do this I think they just wanna invest more and more of their building space maybe we would pay for lobby sit next time. ( hotel guests come for hospitality and complementary and the hotel owner has no this talent) Plus they have no option to pay partly for few hours for example. Totally the hotel rate is not more than 3 Star max.

Fantastic hotel, lovely staff. Family freindly, Definitely reccomend to all!

Had a great stay. Staff were really friendly and helpful. Good choice for breakfast