Park Plaza Cardiff in Cardiff

I recently stayed on a weekend. The hotel location is great, very central. On arrival the air con console wasn’t working, so we contacted reception. Nothing happened but we were promised an engineer when we spoke to the front desk. There was no resolution to the problem. We Went for a drink in the bar but the service was virtually non existent. The bar was filthy and had to wait at an empty bar for a long time. Definitely not worth the price or meeting expectations.

Great hotel for location and business

We stayed at the hotel for a few days. The location is good, close to the town center. However, we found cleanliness issues in the room and kitchen that could be concerning for health. Some staff members were friendly, but others were too "professional" and unwelcoming. We were very disappointed because the description and reviews didn't match our experience. Also, the double window “design” made it hard to get fresh air. **answer** Finding stains, including blood, on the duvet is not a matter of perspective when it comes to cleanliness. This was reported via email, and the surrounding area was also unclean.

Magnificent hotel. No detail is missing. Very central and well maintained. Large and well decorated rooms

Do Not Book Here! I had a bracelet taken from my room and the hotel took no ownership for it even though the only person who had been in my room was the maid! Real shame after how much a night cost! When I spoke to Jeremy to resolve this I was told it was unlucky and made no attempt to help the situation would not recommend this hotel to anyone. We arrived at 3pm (check in time) but the room wasn’t ready and had to wait with all our luggage until the room was ready, the room was dated the only nice thing about it was the bed! A premier inn is much nicer room and service

SO well looked after by excellent staff. Delish food and high quality gym

Don’t bother paying for the upgrade for the “views over City Hall” because you don’t get them (even if you’re on top floor according to the manager as the “trees have grown”). She admitted the pictures on their own website are outdated yet couldn’t help with refunding the difference or offering any other resolution. We thought we’d add a little extra on to our anniversary trip but it’s absolutely not worth it - save yourself the extra cost. Rooms are pretty basic and the bed isn’t comfy - it’s a 3 star at best. Disappointing compared to other Park Plazas

Really nice stay enjoyed ourselves alot 😊

Really nice hotel. Smelled lovely as soon as we entered which is always a good sign!! We had really excellent customer service, particularly from Steven who helped us move to a different room as we had air con issues. The bed and pillows and sheets were soooo comfy. I would have bought a set if they were available! Breakfast really good too. We'll be back. Thank you 🙂

Great hotel. Close to the city center and away from its hustle and bustle. Close to Castle Park.

Thank you too, Abi, who is a member of staff who helped my partner with some medical advice. And it is a wonderful hotel and location.

The location of this hotel is great. The amenities at this hotel are not only for guests. They have a membership so the pool, hot tub, and steam room was always packed. We only used the amenities once. I reserved the room with breakfast thinking it was a full ordering service, but it is just a continental breakfast. I asked if my room rate could be adjusted without the breakfast. We only ate breakfast there once. If you decide to book here do not book with breakfast you can pay for it once you are there. As for service the receptionists are nice, but I have been requesting a detailed invoice. They charged me a 3.99% because they say it is a fee from my bank. My bank says they shouldn't have charged that fee because it covered by my membership. DO NOT BOOK HERE.

Spacious room, great location and very comfortable.

My wife and i have just arrived home from a fantastic Sunday night stay here for our Anniversary-the room was superb- Sunday lunch outstanding-The spa was fantastic also the two of us had spar treatments and the ladies were so professional we can’t wait to come back. Thanks park Plaza 👏

Massive buffet breakfast. Lovely shower in the bathroom. The heating in the room didn't work. I wasn't too bothered about this as I prefer a cooler bedroom but my partner would have liked some heating at times. I would have liked maybe a heated towel rail in the bathroom.

The breakfast really lets the place down. I'd suggest going elsewhere for breakfast.

A spectacular dinner with a superb service to go with it. Thanks for looking after us Manuel P 👍🏼

lovely hotel except the bed where uncomfortable and very small rooms

food was not bad, service was okay, location was very good, spa facilities wasnt the biggest but still amazing, rooms were fairly okay and clean

What a lovely experience! We had Afternoon Tea in the restaurant. The service was fantastic as was the food. We used the pool and spa facilities which we felt were a bit tired and needed a re-vamp. Had a wonderful massage with Janina. Would highly recommend Janina. A lovely lady who made me feel really relaxed, fantastic massage and encouraged me to let me know if pressure was not right. Had no qualms in speaking out. Left feeling relaxed, rejuvenated and inspired. Would definitely go back! Room was spacious and comfortable too! ❤️

Really bad experience with receptionist, we had a 2.5 year old child with us and did not allow us to check in until 1501!!!! the room was ready hours ago but the receptionist was condescending and rude and couldnt care less. If you are Business traveler or have family avoid!! Really bad experience on arrival, it kind of destroyed the whole stay. When we finally manage to check in room was old, furniture full with stains, same with bathroom tiles and carpet. Considering the price (i used almost all my points 95.000) as i booked the suite it doesnt worth it. It was clean but really dated. Breakfast was ok, nothing special. Spa was super nice. Overall i wouldnt recommend, i have been working in tourism industry for 15 year and have worked in hotels in the past and you really need some training to your stuff for good customer service. (the girl that ended up checking us in was really nice and helpful).

Stayed here over the Easter weekend. The staff were amazing. Shout out to George the restaurant manager, went out of his way to make our stay great and the DJ in the bar. Even leant us his own set of playing cards. Rooms nice and location great 👌

One of the best afternoon teas my girlfriend and I have ever had (Chocolate Afternoon Tea) we can't wait to go back and try the Gentleman's Afternoon Tea asap.

Stayed here while attending a forum at Cardiff polytechnic. Central in town, close to all amenities. Went for my morning run and see alot of historic Cardiff.

Upon arrival the hotel looks contemporary and stylish however the rooms are not reflective of this initial impression. The air-con didn’t work properly in the first room, attempts to turn it off centrally failed so we were given a different room. The general decoration and furniture was equally as dated, worn and generally miserable as the first however the air-con was turned off. The additional portable electric radiator leads me to believe it wasn’t working at all. The shower of the second room broke on the first morning, though the watered down ‘amenities’ from half broken dispensers hardly make you want to spend much time bathing. The staff were helpful and did what they could to assist. Would I describe this is an ‘upscale hotel’ absolutely not. Save your money and disappointment and book elsewhere.

Good day out learning about are history and parts Cardiff I never new

Amazing stay - 10/10. Excellent customer service from all staff, very comfortable rooms, delicious hotel restaurant (Laguna) for both breakfast and dinner, and great pool/jacuzzi/steamroom.

Hotel is okay for the price, quality wise. The noise from Yates and the other bars right opposite my room (418) kept me awake until 1am, with loud bass music which was very disturbing - not a great night sleep at all. I wouldn't stay again unfortunately.

Very comfortable room to stay, good bed, duvet and lighting. I had dinner at Laguna Restaurant, it was brilliant. They give you discount to park your car in NCP, it’s still expensive, maybe there’s other place to park and cheaper, we didn't have time to explore.

Stepping into Park Plaza, I was greeted with warmth and hospitality that set the tone for an unforgettable stay. Let me take you on a journey through my experience at this gem of a hotel." Welcome Fit for a King (or Lazy Traveler): The staff greeted me like I was their long-lost BFF, even though I couldn't be bothered to ask for a room with a view. Lazy wins again! Gym Time Warp: The gym was like a blast from the past with its vintage equipment, but hey, it did the job. Who needs fancy gadgets when you've got determination, right? Pool Party: The swimming pool was basically a warm, watery hug. I could've stayed there forever if it weren't for those pesky wrinkles. Sauna and Jacuzzi Bliss: The sauna and jacuzzi were like the dynamic duo of relaxation. I'm pretty sure I achieved zen status in there. Food Frenzy: The menu had more options than my brain could handle, but as a veggie lover, I had to venture outside for some leafy goodness. Good thing there were food joints galore nearby! Cookie Craze: Those cookies with tea were like tiny bites of heaven. I swear I must've begged for more with the desperation of a kid who lost their candy. Bathroom Sanctuary: The bathroom was basically my personal spa retreat. Hot water, a bathtub made for soaking, and enough fluffy towels to build a fort – what more could a tired traveler ask for? Breakfast Bonanza: Breakfast was the highlight of my mornings, especially the British breakfast. I was tempted to propose to the chef, but I settled for a heartfelt "thank you" instead. In summary: This hotel gets a big thumbs up from me. It's like a home away from home, but with better cookies and a jacuzzi. Can't ask for much more than that, folks!

Love being a gym member,well maintained and great equipment .Staff also very polite and helpful

First time staying, couldn’t fault it

Super location in Cardiff, great facilities.

I thought I had written my review of this place but apparently I haven't! Better late than never as they say. After careful consideration, we have come to the conclusion that this is the best hotel we've ever stayed at in forty years of traveling. The quality of the room and the bathroom was excellent. The size of the room was exemplary. I had plenty of room to work. The thing that really made it for us though was the quality of the breakfast, which is included. We stayed for two weeks, which is a long time to stay in a hotel. The variety of food that was available for breakfast kept us more than happy for the whole time. As an added bonus, there was a fitness center attached to the hotel that was a real gym. Like getting a free membership for a full fitness club. I'm now remembering that I have written this before. Well, if it's a duplicate review too bad.

Spent a night at the hotel for my partner’s birthday. Great hotel and service. Quick check in, rooms spotless with plenty of amenities. Spa facilities were great and they let us use the spa after we checked out which was a nice touch. Great breakfast with plenty of options for all. Location bang smack in the centre of the city and within walking distance of shops, bars, restaurants etc.

Highly recommend the gentleman’s afternoon tea… a delight in every mouthful… part of a party 20-25 ladies..

Have not been able to sleep the last two times I’ve stayed here due to the noise of some sort of concert next door

For the past 5 days I have been holed up in this lovely hotel as my house was under some renovation that required me to be away. I have had an amazing time and staff looked after me really well. Nicely scented rooms with perfect showers.

Second visit to the hotel. This occassion the room seemed to be a smaller room than previous. We were on the 4th floor and was very noisy, with doors banging most of the night and early in the morning with staff cleaning rooms early too. Heating in the room was not great and had obviously been brought up before as there was an electric heater left in the room. Cleaning standards not great. Sink was covered in water marks and white stains where it hadn't been scrubbed clean. Dust and cobwebs around the room also. Glasses and cups not very clean and looked more to have been wiped rather than washed clean. Staff helpful on arrival and welcoming. Breakfast was of good quality with plenty on offer, from the usual full English to continental buffet with cereals, fruits etc. Would visit again but perhaps would look out for a discount or offer rather than full price booking.

Really lovely hotel in the centre of Cardiff, the National museum is just a stones throw away. Gentlemen's afternoon tea was delicious, as was breakfast. We loved the complimentary pool visit and the late checkout time (12pm) which meant we could really enjoy our second day without the mad rush of cramming in breakfast and packing! Favourite place to stay in Cardiff this far!

Fantastic stay! Wonderful experience, staff excellent so helpful and friendly will stay again. Excellent breakfast 👌 Late one night in the bar a young man working there went to check if it was possible to get me some sandwiches from the kitchen, came back with some. What service. 😊

Nice hotel in the centre of Cardiff. The room is a really good size and it is very quiet. The gym at the hotel is surprisingly good. It's set over two floors and there's lots of equipment (the equipment is quite old but it's still decent quality). There's also a pool and a spa. Really recommended this place when visiting Cardiff.