Papa John's Pizza in Tendring

I haven’t got my food? Where is it

It was the new Christmas pizza and it was hot and tasty.

The food didn’t come then says arrived but have received nothing

when it was delivered my food was left outside all night. I know they didn't ring the bell. I got a phone call saying it be 45 minutes late earlier. so I don't know what time it was delivered

Ordered some pizza and no food turn up so would like a re fund

Rude staff. Late delivered divrer was great management not there till Monday thou to take up this

amazing food, amazing service, highly recommend

Ordered 2 items at my caravan in Clacton and waited over an hour so rang the restaurant to be told they only had 1 driver so was cooking it nice and fresh and would be delay but will be with me next , waited another hour and the delivery never came

I’ve ordered a delivery and it appears that I have to collect it? We haven’t got a car so we only have deliveries. Please let me know it’s being delivered, Otherwise I’ll order elsewhere. Thank you

Terrible , overcooked, dry and not nice at all Won’t be having again

food was early which was a bonus and food was piping hot

I am un happy with this experience food cold over a hour late I want a voucher for this bad experience it’s always this bad if u can’t handle the work don’t do it at all I only ordered a garlick bread and ice cream and u took that long terrible

I haven't received my order I'm calling restaurant no answer

arrived and hour and a half late and the food was burnt and terrible, also got the wrong drink like how hard is it to put the right drink in a bag

Worst service we have ever had over an hour half late wouldn’t let us cancel will never use again

missing items from order and wouldn't give me money back even after 45 mins late. usually pretty good.

Spent over £25.00 didn't receive free tots .. and half the pizza slices didn't even have cheese or filling .. I have photo proof ...

Leanne was so nice when we ordered our pizza for the second night this week. An absolute gem and so helpful

It was lovely apart from the free Potato tots when you spend over £25.

Originally was due by 1am, then switched to 1:15am then 1:45am called then and said driver went home early so needed another one, our garlic bread wasn’t edible, potato and mozzarella sticks were cold and the pizza chewy where cold. Have asked for a refund over this but not heard back yet.

Still waiting now for my food so wouldn’t even know the quality and care towards customers

Pizza average, sides good, open hours amazing. Pizza is never cut properly which is the most annoying thing ever when you just want to sit down relax and eat your dinner!

I did not get my pizzie i ordered it at 12:00 it is now 2:00 in the morning

Disgusting service. Order at 1035, food didn't arrive until midnight. Half my order didn't arrive. Girl on the phone was rude when I called twice to find out where food was, and then when we called to tell them the items were missing noone answered for 15 mins, and then had to wait another 20 for the rest of my food. Girl on the phone was very ruse. Driver also banged on my door so hard I thought it was going to break. Totally unacceptable

Placed an order for delivery at 11:50pm, to then have to wait two and a half hours before the app says food is on its way, still not having any food turn up so i call the store to ask what’s going on with my order to then get told “oh it’ll be another hour as still waiting for delivery person”. Working in hospitality myself i understand how busy it can get but this is absolutely ridiculous, for an order that should’ve taken an hour to an hour and a half maximum i find this completely disgusting, all that could be said to me was i could either wait the hour, go collect it myself or just cancel the order so i’ve just cancelled at this point, 2.5 hours for a pizza, garlic cheese sticks and a drink is vile

I ordered my food over an hour and half ago also called said wouldn’t be long still didn’t turn up I ordered at 12:45 and it still isn’t here and even when I called said wouldn’t be long still isn’t here.

didn’t even arrive, she said we can come and pick it up even though we paid for delivery or wait over 2 hours, ridiculous

my pizza box was smooshed and so was my pizza the whole top of it was stuck to the top of the pizza so all i had was dough. i am very disappointed.

veggy bites instead of cauliflower wings, 4 bacon and sprinkle of cheese on tots, all cold and no dips because they didn't have cauliflower wings or dips so they just made it up. so annoyed what a joke

Hottest pizza straight out of oven lovely

Didn't even arrive .. waited till gone 2 am .. and nothing not happy

Bit of a shambles waiting over an hour for a papadia an cookie dough with ice cream

Not arrived and not answering the phone after it says it was on its way to me still not arrived

Extremely terrible service been trying to get in contact with this manger who was meant to call me back weeks ago I’ve never come across a company who lies as much as them they need to be shut down I’ve lost £50 from ordering with u guys and ur driver called me telling me my food will be cold if I would like a refund but these scammers told just eat that the order had been delivered and now just eat r refusing to refund my money I was there on holiday it was even my birthday n till now no1 has called or messaged me (I called multiple times to get in contact with the manager n I was always told she ain’t in rightn now leave ur number and we will get her to call you back)

I’m very pissed off at the fact I’ve been trying to get in contact with a manger that hasn’t been able to call me backbare in mind staff has took my number n name and told me she will get in contact with me Since the 9th of may I’ve been trying to get a refund for a £50 order that didn’t arrive while I was on Holliday in clacton park holidays resort I previously ordered days before n the food came straight to my caravan door the second time i ordered we waited till the expected delivery time and didn’t hear nothing so we called the restaurant to see what was going on and was told the driver is doing errands that our food was going to be cold this was at 1 am and was offered a refund I was fuming about this because it shows delivered on the app and I’ve contacted just eat and they said they can’t do nothing untill the restaurant responds to them agreeing that the food didn’t come. This was on my birthday I’m extremely angry that this hasn’t been solved when u can just ask ur delivery driver who was meant to drop it to me that day if he did n he will tell u he didn’t.

Every meal we have from here is so nice. Always hot and we love Papa johns. Thank you.

Food was spot on nice and hot Everything was correct also big respect to the delivery driver ⭐️💯

I ordered the cauliflower and relieved mini potato tots

Food hot and tasty as always. Delivery driver friendly

Women very rude desgusting behaviour didnt even deliver my order

I’ve had no delivery please issue a refund

Pizza was only ok, potato tots were stone cold

absolutely terrible, I ordered a xxl meat pizza with the spicy beef replaced with steak and no sauce on half the base as I'm allergic I received their large pizza with spicy beef and full sauce and when I called to let them know they gave me some shtik about it being health and safety not doing half and half so they put it over the entire base, when I had asked for no sauce on half, they kept saying well you asked for sauce so we put it on everywhere, wouldn't take and replace or refund and left me in tears with how angry he was, also repeatedly telling me they had left a voice message letting me know when there isn't any on my phone from them please go to family pizza instead I only chose here due to the 60% discount it is not worth it!!!

i have not received my food absolutely disgusting

Says delivered but we haven’t received our order

I went last week and the cashier was very nice and welcoming and didn't mind if we took our time.The pizza we had was made fresh to order and was really tasty would recommend because they have really good deals on right now 10/10 would go again.

Was early but good food as usual and I was ready for it. Cheerful delivery man.

Store bought brownie that I can buy at tescos all day long not something made by them and ordered Ben and jerrys ice cream a big tub and they sent me a 3 small 100ml tubs not even we’ve run out of what not just we don’t care we just take the money

Very disappointing. Slices were unevenly cut, it was undercooked and cold. Not buying from you again.

Pizza Not cooked enough, wings burnt . But good drink as was cold

Delivery was good. Food quality - very poor considering how much they charge. Tasted fine, but for nearly £30 I got a small pizza with toppings only in the centre and 10 'chicken strips' all smaller than scampi pieces. It was about £3 worth of food to a big company. Truly disappointing at the price. Driver was great though. Will go back to Domino's now. Far better value and quality.

Food was stone cold, turned up 90 minutes late and the BBQ "drizzle" meant that the whole pizza was smothered in BBQ sauce. Okay if you like mouthfuls of sauce. Potato tots under cooked. Pretty rubbish

Totally disappointed, like warm and one was over cooked, wouldn't order from them again.

Food was cold and the ice cream we ordered was replaced with three small ones. I don’t agree this was an equitable exchange.

The food was cold and not a single piece of chicken on the 'chicken club pizza' that I ordered just cheese onion and tomatoes.

Was too late I deserve and I’m entitled to a refund! I had to ask lots for when it’s coming, also was cold and was the wrong pizza

Was late and both my garlic dips wasn’t there

Very poorly made pizza. Cheese not cooked properly, ingredients fell of and sauce was to much doe was not good and payed extra was not thin crust

Didn’t arrive when it was supposed to bad was cold on delivery. I would like a refund

The order never came I waited out in the vol for about 39 minds

Ordered over 2 hours ago not given any money back or any kind of offer of a free item. Food arrived luke warm also. Not happy with the service and quality at all.

Delivery driver went out of his way to deliver to the correct address after I put the wrong one on the order

I was extremely hangover and needed food so I’m sorry to that delivery guy who had to see me in a whole mess 👍

went in there on Saturday night 9th September,we ordered a pizza we looked around and the place was very dirty as we had already paid we waited for it.when the girl bought it out the girl who gave us it was filthy dirty I don’t know how she can be behind the counter serving food,just looking at her she shouldn’t have been there.we ate some of our pizza because we was hungry,I wish we hadn’t we was both I’ll and had to drive home to London and had to keep stopping at services to go to the toilet.on Monday we was very sick and the doctor said it was food poisoning

2 hours late and was promised a free drink or desert by store as apology which I didn’t receive.

The pizza was overcooked and hard

Fantastic service as usual. The delivery driver is such a great guy and always super friendly. The food is great, especially love the chicken poppers.

Said it would going to arrive around 1:30 - 1:55 and turnt up at 2:30 cold and not up to standard

I understand they are busy but our food was cold. Ordered at 8:50 it came at 10:20. We have a young child

Pizza lovely as usual, looking forward to the next one

I was easy and cheap enough t get a bigger size Late at night I wouldn't fancy cooking or going out late so it's all good

Amazing service considering i gave the wrong address, went above and beyond to deliver our food.

Zero stars. AVOID !! Ordered large pizza and one side for dinner, by 4am I had 'the runs' and was vomiting. DON'T order from here. Go next door to the domino's.

Not many serving in there . Food cold not much on them Back door always open when I go in and that could be any time of day , one person on there phone did not notice we were there . Saw some flys around as well .

I cannot recommend papa johns enough. The delivery drivers go above and beyond as do the cooks and other staff.

Top draw. Great food , excellent service, thank you 🙏

Ordered late but it took forever to arrive even after it stated food was with driver

Don’t advertise through just eat that you get free items over £25 if you dont intend to send them out. ITS MIS-SELLING!!!!!!!!!

Friendly staff on phone, great food delivered hot and quick exactly as you would hope for ! Thanks Hannah and mark Fleetwood Ave

been to most pizza shops in clacton, most of them are ok. but i keep coming back to papa john's, they are definitely the best pizza in town, the staff are very friendly especially the girl called simone she should have a gold star for her efforts, keep up the good work guys, Chris.

I've beeb using papa johns since they opened and i think they are brilliant, so it's about time i wrote a review, the staff are very friendly and polite and there pizza's are about as good as your going to get, so well done papa's gang keep up the good work 5 stars.

I don't recommend the pizza, the dough is all spoiled, the ingredients are not good, not only is it cut ugly, it's not yet placed on the pizza, it's just thrown into a pile, it's not the pizza it used to be

The franchisee listens to customer feedback and ensures this Papa John's is well run and that the pizzas are to the standard you would expect. Delivery staff are exceptionally polite and this PJ's now delivers an above average PJ's experience. To be excellent requires consistency and I hope they can keep this standard up as it is one of my favourite places to order from.

Better than pizza hut and the other ones

Highly recommend Papa John's. Food always excellent and delivery time always good.

delicious as always nice and fresh lovely base and ingredients

Missing chicken that we added and only 1 dip not 2

Pizza lovely as always. Just love the base

I knew this place wouldn’t live up to the marketing! Utter junk! You’d be better of going to a Turkish kebab shop. Tried to speak with someone about the excessive delay & the person sounded like the worst dregs of clacton, he could barely string a sentence together.

Lovely as always nice and hot . Highly recommended

Pizza was soggy and undercooked, kids refused to eat it so it went in the bin and large bottle of Pepsi was missing from the order , really disappointed

No problem about time - food was delicious- bit expensive, but exceptional, very nice. 1st time ordered but I will be ordering again

Ordered double pepperoni but they're supposed to cut down on their pepperoni. So even though I ordered a double pepperoni I hardly got any pepperoni at all then was told they're watched how much they put on. So if you want double pepperoni you have to leave an extra note for extra pepperoni. Worst pizza I've ever had. Would not order from there again. Sort it put Papa John's. Your quality used to be the best now it's worse than pizza hut and that's saying something

Lovely place to dine in. Garlic cheese sticks was delicious

Wrong order. 15min late. Not impressed.

Turned up late pizza is cold £22 for a cold pizza that’s now in the oven should have brought a Chicago town pizza for £3

Amazing hot lovely food, delivery on time, delivery driver friendly, overall good experience would definitely order again

Greasy too much cheese and very salty. Expensive for pizza too.

Amazing never had a problem driver was lovely

Awful and Lazy service. I ordered £66 worth of pizza to our cricket club for 11pm, driver arrived at 10.35 and I didn't hear the call as he was early and wasn't expecting it. Noticed and rung back within 7 minutes, but no answer and wasn't anywhere to be seen. Called the shop and they said they didn't know where he was and couldn't get hold of him. An hour later I get a call saying he "Tried" to deliver, but made no attempt to deliver to the door, just sat in his car. If I had delivered this to a house, I would expect delivery to the door, so not sure why calling and leaving straight away is acceptable, especially when he arrived early. Never got my pizza and the shop haven't refunded me despite multiple calls to the shop to ask. I recommend you avoid.