Based on 53 opinions finded in 2 websites
Based on 53 opinions finded in 2 websites
Nº 1502 in 1596 in Wiltshire
Opinions
Store has closed with no warning
Steph C . 2024-08-21
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I would have liked to give a higher rating, but unfortunately, I have experienced missing items in my order on more than one occasion. However, I must acknowledge that the quality of the pizza I received was quite good.
Christopher Plank . 2024-08-06
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You guys rock. We have vegan pizza once a week and you do not disappoint. You should be proud of the hard work and pleasant attitude.
family Familysson . 2024-07-27
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Made an order online but after I paid stuff was removed from my order I called the store they couldn’t understand English and was told a manager will call me back but nothing
Donna Loud . 2024-07-10
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Ordered from here 3 times in the last few weeks. First time took 90 minutes to arrive and was barely warm, second time about the same and this time I’ve been waiting 2hrs 15, no answer when I call.
Daide Gilding-Guy . 2024-06-12
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I must admit I rarely ever have Pizza and on the few occasions we go to a rival in Swindon but for various reasons had to have a collection here. Timing was all correct but the prices did seem extortionate. The pizza base was like eating cardboard and despite various toppings there was so little on the Pizza it was quite depressing and would imagine the value of ingredients would barely be five pounds. The more I think about it the more depressing it seems. Do people actually eat this stuff regularly?! Bad for health and wealth.
AFCW_9 . 2024-05-21
MORE AT TripAdvisor
Ordered 2 hours ago still not here! No-one is picking up the phone, ruins having a treat when it arrives so late and you're nearly ready for bed. I'm not holding my breath for the quality now either after reading the reviews! Should have stuck to Dominos never late, always fast and hot.
Natalie Cini . 2024-05-17
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Do not order from here. Ordered for delivery at 19:45, called at 8:00 and told it hasnt been sent and that it would be 20 minutes. Waited 30 minutes and still nothing. Tried calling over 10 times and no one answers. It's now over an hour and a half late and still nothing. First time I thought to try PJ, never again
THOMAS WEBB . 2024-05-17
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It was awful. I ordered the pizza for 1945, and at 2000 nothing. I phoned the restaurant three times and no-one answered. I phoned again to ask what the delay was and there was no apology just a rude chap on the end of the phone who said “we’re busy”. I asked to speak to the supervisor and was told they were out but that they’d call me back. No return phone call ever came. 35 mins later we got our food. It was dry, cold, tasteless. Overall, for a company that strive “to be the best”, I can categorically say they were easily the worst. A shockingly bad experience. They cannot continue to operate in this manner, it is wholly unacceptable.
Gary Langham . 2024-05-04
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It was awful. I ordered the pizza for 1945, and at 2000 nothing. I phoned the restaurant three times and no-one answered. I phoned again to ask what the delay was and there was no apology just a rude chap on the end of the phone who said “we’re busy”. I asked to speak to the supervisor and was told they were out but that they’d call me back. No return phone call ever came. 30 mins later we got our food. It was dry, cold, tasteless. Overall, for a company that strive “to be the best”, I can categorically say they were easily the worst. They cannot continue to operate in this manner, it is wholly unacceptable.
CMSE-14 . 2024-05-04
MORE AT TripAdvisor
Order delivered exactly on time. Food was hot. Very friendly staff.
Tamela Norman . 2024-04-27
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Awful slow service! Told 10 minutes returned told another 10 minutes! Would not recommend
Ultimate Fitness . 2024-03-28
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Absolutely shocking, took exactly 2 hours to turn up when it’s only a 10 min drive away, rude on the phone hanging up on me and saying it would be 10 more minutes over and over. Obviously the new employees couldn’t handle working there. Cmon Papa Johns take pride with who you employ
Tom Munday . 2024-03-28
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Absolutely shocking. Made quickly, which was the only saving grace to this 5 pizza order of over £50. Philly cheese steak had about 15 pieces of the smallest steak, if you could call it that. Wafer thin and probably 50g worth. Chicken and sweetcorn as pictured. 10 pieces chicken and less than 40 kernels corn. Mushroom and ham, x2. Ham impossible to spot and a few measly slices of mushroom. The only one to have any quantity of topping was double pepperoni. A total disgrace and I will never go to this branch again. Much better pizza from cirencester branch. Disgraceful.
Nicola Ker . 2024-03-09
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Slow food not fast food waited over an hour for food that's 15 minute's away. Called to complain don't answer phone. When you do get through told 7mins away. 25mins later still no food. I have hungry kids now going to bed and the pizza is wasted. Cannot even get ahold of anyone!
Joe Bloggs . 2024-01-24
MORE AT Google
Ordered twice from here now, and twice it was an hour late and stone cold. I don't want a free pizza as an apology because it'll turn up cold by the time it gets here. I want my money back.
Ben Matthews . 2024-01-21
MORE AT Google
Pizza Luke warm, very dry, and very small amount of toppings. Extremely disappointed! Didn't answer the phone all night, I wanted to bring the pizza back. However, I wanted them to start making the new pizza before I arrived but never answered the phone!
Kenny 3 . 2024-01-16
MORE AT Google
First time ever trying Papa Johns pizza. Nice pizza,not overcooked, just on point. £10 for a large pizza is a bargain! Picked it up at the right time, still warm and nicely seasoned. Since is Friday night I thought it would be a little bit delayed but no! Surely they won a new customer. Staff was also nice in the 2 minute interaction.
José Miranda . 2023-12-22
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Ordered online for delivery at 8.15 this evening. Tracked order on app, at 10 past, not even on the way. Got a call to say it was going to be 25 minutes late, all now says we have our order enjoy, only we don't have our order and its now 9pm, called them back no answer!!
Trudy Prynne . 2023-12-21
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Communication when food is running late would be extremely nice, I totally get that food delivering companies get busy on certain days. But, would it really hurt, to send a message to your customers saying something like, "Sorry, but your order will be delayed due to a high volume of orders," when people's orders are running late? It would be more respectible than leaving us hanging. I ordered pizza at about 2120, and received my food at almost midnight. I tried phoning to enquire about what was going on with my order at around 2300, but no one answered the phone. Then I saw that 2300 is when the store closes. Therefore, I thought my order had been chinned off entirely, so I ordered Dominos instead. Then about 30 minutes after ordering Dominos, Papa Johns rocked up. Now I'm not sure if Dominos will refund me because I cancelled it too late, and turned the dominos delivery guy away, meaning I've double spent, and messed dominos around as a result of your lack of communication. "Nothing in life is more important than the ability to communicate effectively." - Gerald R. Ford, a former US president.
55 maltesers . 2023-11-11
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We placed an order yesterday after a long day working on our home. We was extremely pleased to see our order turn up and then find that the management has also sent us a little extra to say thank you in these hard times. Thank you for the great food and service. Keep up the good work, you are a credit to the Papa Johns brand. 👏
Will Thomas . 2023-10-16
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The most delicious pizza can be ordered here.
Rob Cooper . 2023-09-14
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asked for a receipt of a purchase i made, called several times and never heard anything back. last time i called the women at the end of the phone laughed at me and refused to do anything to help. last time i spend nearly £90 there!!
Kymani Aaliyah . 2023-09-12
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Top shop, excellant value, plus good deals
Paul Kelly . 2023-09-11
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The Royal Wootton Bassett branch are friendly, efficient and reliable whether I collect from the store or have the pizzas delivered. They deliver within 30 minutes from my order and can be relied upon, And a very good pizza, always enjoyable.
Nicola Perryman . 2023-08-27
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Great experience, hot and tasty pizza
Ravi Turka . 2023-08-20
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Hot and yummy pizza. Fastest pizza delivery I have ever received. Love to order from Papa johns Pizza.
Smriti Chaudhary . 2023-07-24
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I manage to always get a good deal and their standard of pizza is always great.
Nathan “Nate” Smart . 2023-07-05
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Very poor service! I ordered online and the wrong order turned up. When I complained the manager said tough! He was very rude and unprofessional. I will never use them again!! He has no customer service skills at all and speaks in such a rude manner
Mickey Wedge . 2023-04-28
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pizza was the bomb and it was quick
Greg P. . 2023-04-27
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Absolutely love this place, friendly staff and always amazing food. So glad we finally have you in Bassett ❤️
nova J . 2023-04-18
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Papa pizza as usual, quick and very practical. It is cheaper than dominos which becomes another good option. Staff is friendly and you can pay by card and money… So, if you are looking for regular pizza, there it is.
Luciano Balbo Ferreira . 2023-04-10
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Popped in on my way home from work. Great service. Good choice of topping. Helpful service. Having travelled extensively over the years, PJs pizzas are my go to pizza treat, with the exception or the original. Happy days
AJ Smith . 2023-01-28
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Have offers in window then when you order they say there not doing that offer, even though it says all day, every day! Very poor customer service. Delivery guy really helpful!
Kathryn Gregory . 2023-01-13
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Had a tough order and felt that they handled it well, and got to me hot and quick ☺️
Darryl Harding . 2022-11-16
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Looked forward to a Papa John's opening locally. Very disappointed. Very chewy and doughy pizza base. Phllly cheeesteak didn't taste much like Philly Cheesesteak. Sparse topping but with visible pools of grease. Garlic dip was the worst we have ever tasted - it was like eating butter. If that is what a Papa John's pizza is like we won't be having another one!
fatcatBskinnyR . 2022-11-13
MORE AT TripAdvisor
This is our first and last order from PJs, for a work pizza Friday. We are in Wotton Bassett and on placing the order we find delivery is not available even though we are in Wootton Bassett. We went to collect at the ordered time of 1245, it was not ready and we had to wait 15 mins - it wasnt busy in the shop. We noted that collected pizzas are 7.99; we had applied the 50% discount. I felt the 7.99 should have been offered as we ‘HAD’ to collect. When the pizzas were opened back at the office one ordered with no cheese, had cheese. We called to get it corrected and drove back. On arrival a new pizza with no cheese was being made. When it was handed back this 2nd pizza also had cheese on it! We complained, said this was not good enough. In the context of the prior delay/no delivery, poor is an understatement. It was too late for a 3rd pizza. The best offered, was a refund for the incorrect pizza. Not good enough. after stating our further dissatisfaction at this, they offered to deliver a 3rd corrected pizza, which they did, with no cheese. The service response in the shop was poor, the outcome was poor, we are a lost customer and this first experience will sadly get retold.
Nick Evans . 2022-11-11
MORE AT Google
BBQ chicken pizza with no BBQ sauce. No special garlic dips in boxes and the cinnamon sticks had no icing ontop. 😢 so excited to have a papa John's in my town as we would drive to Swindon for one but this was just disappointing. Pizza is still 100% better than dominos, just missing the final touches to our food. Let's hope for a refund or credit account.
Becky Baker . 2022-11-09
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Had a lovely large pizza 🍕 on their opening night, it was really nice and a bargain. The prices without any discount are a bit steep though.
Ian Bradley . 2022-11-06
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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57 Opinions
Go to a different subway. The kind of place you'll get bad service if they don't like the look of you. Staff are rude and make food gross. Had to go back in as part of my sandwich wasn't present. It was also made messily, too much sauce - the girl who made it just didn't care.
12 Opinions
The venti iced latte coffee was excellent here yesterday and the solo server was a cheerful and welcoming chap (somewhat surprisingly) as he is about to become unemployed as this branch is closing today. I heard him explain to customers that the landlord has increased the rent but the franchisee decided not to pay and pulled the plug. He was explaining this as I was negotiating reaching the counter through packed boxes of Starbucks inventory on the floor. packed up for removal so the cafe was soulless. As well as coffee I noticed they sold cheese bites. Now these aren't available in Northern Ireland so I asked for the cheese & ham to try them (they offer another type but I can't remember as I didn't want that one anyway) so I got the last portion £3.3. They are like mini omelettes enhanced with tasty cheese and they were pleasant enough but I won't buy any more - too pricy and not punchy tasting enough for a snack. We arrived in this town as a first. Never been before and as it's an ancient town we decided on it as a base to explore and to return to Avebury and Bath. The place is in a sorry state with lots of businesses shut and in terms of takeaway places most wanted cash. There no late night shopping either as at 6pm it largely shuts down. I noted that this area voted for Brexit and succeeded in contributing to make this country poorer. It's Tory controlled for now and maybe that won’t change. Like many English places we visited this trip it's not car friendly with double yellow lines everywhere so at least the road paint seller did well. Not one street had disabled parking space yellow lines for miles even into residential areas. There's little sign of any upturn here about, with mortgages going through the roof, thanks to an incompetent government that managed to squander about 80 billion pounds in about 40 hours which is an odd, very expensive thing for them to do, as their still lauded, former (now deceased) leader said in the 1980’s ya can’t buck the markets. She got that right. And as the folks of this town can see, they got what they voted for. It will always be thus. Bye bye Starbucks. Next....
91 Opinions
asked for a large chips when I got home had a kids size terrible for the price the girl that did our order her hair was all hanging down and not up properly for a food establishment and seemed like she didn't want to be there had I checked the food before I left I would have got my money back won't be back again
580 Opinions
I went to this kfc on the 28th of October I went to the counter to order mine and my sons food and they told me to use self service I said I can’t because I have bad eyesight and can’t read properly and it was easier for me to tell them that I wanted the manager rolled her eyes and got another member of staff to serve me whilst I was being served the manager and the other members of staff were laughing out the back this is absolutely appalling behaviour I will not be returning to this restaurant to eat inside and I would hope something gets done about this as this is demoralising and I felt so uncomfortable very unprofessional