Papa Johns Pizza in Wiltshire

Store has closed with no warning

I would have liked to give a higher rating, but unfortunately, I have experienced missing items in my order on more than one occasion. However, I must acknowledge that the quality of the pizza I received was quite good.

You guys rock. We have vegan pizza once a week and you do not disappoint. You should be proud of the hard work and pleasant attitude.

Made an order online but after I paid stuff was removed from my order I called the store they couldn’t understand English and was told a manager will call me back but nothing

Ordered from here 3 times in the last few weeks. First time took 90 minutes to arrive and was barely warm, second time about the same and this time I’ve been waiting 2hrs 15, no answer when I call.

I must admit I rarely ever have Pizza and on the few occasions we go to a rival in Swindon but for various reasons had to have a collection here. Timing was all correct but the prices did seem extortionate. The pizza base was like eating cardboard and despite various toppings there was so little on the Pizza it was quite depressing and would imagine the value of ingredients would barely be five pounds. The more I think about it the more depressing it seems. Do people actually eat this stuff regularly?! Bad for health and wealth.

Do not order from here. Ordered for delivery at 19:45, called at 8:00 and told it hasnt been sent and that it would be 20 minutes. Waited 30 minutes and still nothing. Tried calling over 10 times and no one answers. It's now over an hour and a half late and still nothing. First time I thought to try PJ, never again

Ordered 2 hours ago still not here! No-one is picking up the phone, ruins having a treat when it arrives so late and you're nearly ready for bed. I'm not holding my breath for the quality now either after reading the reviews! Should have stuck to Dominos never late, always fast and hot.

It was awful. I ordered the pizza for 1945, and at 2000 nothing. I phoned the restaurant three times and no-one answered. I phoned again to ask what the delay was and there was no apology just a rude chap on the end of the phone who said “we’re busy”. I asked to speak to the supervisor and was told they were out but that they’d call me back. No return phone call ever came. 30 mins later we got our food. It was dry, cold, tasteless. Overall, for a company that strive “to be the best”, I can categorically say they were easily the worst. They cannot continue to operate in this manner, it is wholly unacceptable.

It was awful. I ordered the pizza for 1945, and at 2000 nothing. I phoned the restaurant three times and no-one answered. I phoned again to ask what the delay was and there was no apology just a rude chap on the end of the phone who said “we’re busy”. I asked to speak to the supervisor and was told they were out but that they’d call me back. No return phone call ever came. 35 mins later we got our food. It was dry, cold, tasteless. Overall, for a company that strive “to be the best”, I can categorically say they were easily the worst. A shockingly bad experience. They cannot continue to operate in this manner, it is wholly unacceptable.

Order delivered exactly on time. Food was hot. Very friendly staff.

Awful slow service! Told 10 minutes returned told another 10 minutes! Would not recommend

Absolutely shocking, took exactly 2 hours to turn up when it’s only a 10 min drive away, rude on the phone hanging up on me and saying it would be 10 more minutes over and over. Obviously the new employees couldn’t handle working there. Cmon Papa Johns take pride with who you employ

Absolutely shocking. Made quickly, which was the only saving grace to this 5 pizza order of over £50. Philly cheese steak had about 15 pieces of the smallest steak, if you could call it that. Wafer thin and probably 50g worth. Chicken and sweetcorn as pictured. 10 pieces chicken and less than 40 kernels corn. Mushroom and ham, x2. Ham impossible to spot and a few measly slices of mushroom. The only one to have any quantity of topping was double pepperoni. A total disgrace and I will never go to this branch again. Much better pizza from cirencester branch. Disgraceful.

Slow food not fast food waited over an hour for food that's 15 minute's away. Called to complain don't answer phone. When you do get through told 7mins away. 25mins later still no food. I have hungry kids now going to bed and the pizza is wasted. Cannot even get ahold of anyone!

Ordered twice from here now, and twice it was an hour late and stone cold. I don't want a free pizza as an apology because it'll turn up cold by the time it gets here. I want my money back.

Pizza Luke warm, very dry, and very small amount of toppings. Extremely disappointed! Didn't answer the phone all night, I wanted to bring the pizza back. However, I wanted them to start making the new pizza before I arrived but never answered the phone!

First time ever trying Papa Johns pizza. Nice pizza,not overcooked, just on point. £10 for a large pizza is a bargain! Picked it up at the right time, still warm and nicely seasoned. Since is Friday night I thought it would be a little bit delayed but no! Surely they won a new customer. Staff was also nice in the 2 minute interaction.

Ordered online for delivery at 8.15 this evening. Tracked order on app, at 10 past, not even on the way. Got a call to say it was going to be 25 minutes late, all now says we have our order enjoy, only we don't have our order and its now 9pm, called them back no answer!!

Communication when food is running late would be extremely nice, I totally get that food delivering companies get busy on certain days. But, would it really hurt, to send a message to your customers saying something like, "Sorry, but your order will be delayed due to a high volume of orders," when people's orders are running late? It would be more respectible than leaving us hanging. I ordered pizza at about 2120, and received my food at almost midnight. I tried phoning to enquire about what was going on with my order at around 2300, but no one answered the phone. Then I saw that 2300 is when the store closes. Therefore, I thought my order had been chinned off entirely, so I ordered Dominos instead. Then about 30 minutes after ordering Dominos, Papa Johns rocked up. Now I'm not sure if Dominos will refund me because I cancelled it too late, and turned the dominos delivery guy away, meaning I've double spent, and messed dominos around as a result of your lack of communication. "Nothing in life is more important than the ability to communicate effectively." - Gerald R. Ford, a former US president.

We placed an order yesterday after a long day working on our home. We was extremely pleased to see our order turn up and then find that the management has also sent us a little extra to say thank you in these hard times. Thank you for the great food and service. Keep up the good work, you are a credit to the Papa Johns brand. 👏

The most delicious pizza can be ordered here.

asked for a receipt of a purchase i made, called several times and never heard anything back. last time i called the women at the end of the phone laughed at me and refused to do anything to help. last time i spend nearly £90 there!!

Top shop, excellant value, plus good deals

The Royal Wootton Bassett branch are friendly, efficient and reliable whether I collect from the store or have the pizzas delivered. They deliver within 30 minutes from my order and can be relied upon, And a very good pizza, always enjoyable.

Great experience, hot and tasty pizza

Hot and yummy pizza. Fastest pizza delivery I have ever received. Love to order from Papa johns Pizza.

I manage to always get a good deal and their standard of pizza is always great.

Very poor service! I ordered online and the wrong order turned up. When I complained the manager said tough! He was very rude and unprofessional. I will never use them again!! He has no customer service skills at all and speaks in such a rude manner

pizza was the bomb and it was quick

Absolutely love this place, friendly staff and always amazing food. So glad we finally have you in Bassett ❤️

Papa pizza as usual, quick and very practical. It is cheaper than dominos which becomes another good option. Staff is friendly and you can pay by card and money… So, if you are looking for regular pizza, there it is.

Popped in on my way home from work. Great service. Good choice of topping. Helpful service. Having travelled extensively over the years, PJs pizzas are my go to pizza treat, with the exception or the original. Happy days

Have offers in window then when you order they say there not doing that offer, even though it says all day, every day! Very poor customer service. Delivery guy really helpful!

Had a tough order and felt that they handled it well, and got to me hot and quick ☺️

Looked forward to a Papa John's opening locally. Very disappointed. Very chewy and doughy pizza base. Phllly cheeesteak didn't taste much like Philly Cheesesteak. Sparse topping but with visible pools of grease. Garlic dip was the worst we have ever tasted - it was like eating butter. If that is what a Papa John's pizza is like we won't be having another one!

This is our first and last order from PJs, for a work pizza Friday. We are in Wotton Bassett and on placing the order we find delivery is not available even though we are in Wootton Bassett. We went to collect at the ordered time of 1245, it was not ready and we had to wait 15 mins - it wasnt busy in the shop. We noted that collected pizzas are 7.99; we had applied the 50% discount. I felt the 7.99 should have been offered as we ‘HAD’ to collect. When the pizzas were opened back at the office one ordered with no cheese, had cheese. We called to get it corrected and drove back. On arrival a new pizza with no cheese was being made. When it was handed back this 2nd pizza also had cheese on it! We complained, said this was not good enough. In the context of the prior delay/no delivery, poor is an understatement. It was too late for a 3rd pizza. The best offered, was a refund for the incorrect pizza. Not good enough. after stating our further dissatisfaction at this, they offered to deliver a 3rd corrected pizza, which they did, with no cheese. The service response in the shop was poor, the outcome was poor, we are a lost customer and this first experience will sadly get retold.

BBQ chicken pizza with no BBQ sauce. No special garlic dips in boxes and the cinnamon sticks had no icing ontop. 😢 so excited to have a papa John's in my town as we would drive to Swindon for one but this was just disappointing. Pizza is still 100% better than dominos, just missing the final touches to our food. Let's hope for a refund or credit account.

Had a lovely large pizza 🍕 on their opening night, it was really nice and a bargain. The prices without any discount are a bit steep though.