Papa John's Pizza in Dundee City

Ordered food near closing time and called in to make sure they'd taken the order. Guy over the phone said "The driver's just left the shop." Food never arrived. Then next morning when I'm not in I get a call . . . Food's been delivered and now I cant get a refund because I didn't call in when I had no idea the food was even arriving. Waste of time and money.

Slowest service u have ever seen. Phoned in an order at 15.36 & was told it would be ready to collect in 15 minutes. 15.51 arrived at the shop where there was 1 person on duty. Food had not even been made, the person serving was cheeky & rude telling us to hurry up because he was busy. Made me laugh so much as he only had one speed which was slow!

Missing half the order pizzas were wrong and the garlic bacon bread had two squares of bacon on it, won’t be ordering again

Order said delivered but it wasn’t, took my money and no answer from restaurant when called. Not the first time it seems they have done this from the just eat reviews. Wish I had looked at the reviews first.

Made the mistake of ordering from pappa johns 😑, just over an hour and a half for delivery and the food was cold, told me they would resend the order but it would be atleast another hour, i didnt want that since it would be after 9pm (original order at 6.30) and asked for a refund, was then called a liar as he had spoke to the delivery driver and he said the food was hot (it was a woman the delivered it) and was just blunt and rude for the other times he phoned

Ordered the tandoori "special" pizza. Worst pizza I've had. Topping was just opinions and green pepper. Very little chicken or "tandoori" flavour. Longer than. Expected waiting time even when quite. I would have returned this had they not closed

Great staff, very friendly and accommodating!

Excellent service tonight. I made a mistake on my order and despite it being my fault they sent out a replacement item immediately no questions asked. All food piping hot and delicious, great customer service. Will definitely order again 😁

Pre ordered pizza for delivery later in the day. Arrived at the time we requested, food and service excellent. Highly recommend.

After taking remortgage on the house to affoard a Papa Johns I wasnt dissapointed, prices are ludicrous however check for voucher codes in your junk mail, and their meal deals. Pizza Hut still beats it (Personal opinion) of my better half not mine, however only have one house to remortgage . Service as always is good.

Pizza was delivered fast, service was good, pizza tasted good too. Highly recommended, especially since not many Papa Johns are in Dundee

I would give this zero stars if I could. It's Saturday night, I've been at work all day, we decided to order in a pizza for convenience (ha!) Long story short it took an hour and a half to arrive. I ordered 'The Greek' which is supposed to be peppers, feta, tomato and olives. It came with white onions which I'm allergic to, mushrooms, and some mystery meat that was shaped like my dogs kibble. I'm vegetarian. It was disgusting, and it went straight in the bin. Worst pizza I've ever seen and the waiting time was a joke. Avoid at all cost.

Staff are rude, pizza quality has been awful of late, food arrived freezing cold but couldn't get through on the phone to do anything about it. Avoid like the plague.

Nice service. I ordered a Pizza using the app and went here to collect that one. The service was fast and it was an easy collect too. The process from making to the collection was shown in the app. There was no waiting inside the shop.

Turned up 15 mins before closing time as advertised on their shop window, doors were open but was told they are closed.

Ordered a Greek pizza and came with cheese and peppers, nothing else, poor pizza. Go to Pizza Hut, better options.

Was just eating some leftovers and pulled a hair out my mouth that clearly belonged to someone else 😣

Placed and order and the food showed up 1hr and 20 mins later stone cold. Not only that but the pizza was probably the most thinly topped I have ever had from any takeaway ever. This happened not long after they arrived in Dundee and we stopped ordering from them but then someone told us they had upped their game under new management and it was great - and now their standards seem to be dropping again. Whoever owns this place need to be more careful of who they have running it because it seems from recent reviews that it will become unpopular again very quickly…

Absolutely terrible service. We ordered last night as a birthday treat for my son, after over an hour wait we called to ask if everything was okay to be told they hadn't received our order. We had the proof of purchase, the money had been taken from our account and we offered to send over, or even come down to the store, to show all this but we're told there was nothing they could do. They said we would have to contact customer service for a refund (taking 3-5 working days to come in) and if we wanted our food we would need to reorder and pay again. So no solution for the issues, just "give us more money". We were only given an email address for requesting a refund, which we are told we will have to wait up to 5 days for a response. So not only did my son and other children not get his birthday treat (and also had to have an emergency late dinner) we are also down the money for the order for up to 10 working days while we wait for contact and a refund. We were repeatedly told there was "nothing they could do", as if we hadn't just paid for the order and they didn't have the ingredients right there to make the food which we had paid for. I phoned again to ask if there was a contact number for customer service as I feel the whole experience was completely unacceptable and the very rude staff were quick to tell me that there was no number, there was nothing they could do and I would just have to wait the 10 days. This is not the first time we have had issues with delivery and service from Papa Johns, but the staff had always been great before and the pizza was good so we felt like we could justify going back, but it will definitely be the last issue we have with them as I would never order from them again. The customer service was (and continues to be) awful.

Unbelievably attractive as per usual

Stopped in on late arrival and staff were super friendly and food was lovely. Also great offers were available.

Be aware of if u order online to deliver might you end up pickup .. and end up with cold pizza

3 pizzas they were cold, was thinly covered,1 had a long strand of blond hair, in one of the pizza's and a shorter blonde hair in another, ham was so small it was barley visible, chicken was few and far between, only 4 slices of mushrooms all for near £60. Diabolical. Pure Rip Off.

I actually love papa johns pizza, i think they are so delicious and every time i order one I love it

Ordered about a year ago and really wasn't impressed but we've given them another chance since they're under new management now and the pizzas have been great. The staff all seem really friendly and the pizzas have been really tasty. The only down side was that both of our recent orders took a bit longer than expected but they've called us to apologise.

It's literally a 50/50 whether your pizza will be good or not. I made a complaint after it got completely mulched and service has been pretty good since. Just order Domino's or Pizza Hut. Don't bother lol

Ordered online ready in 10 min and very tasty

Unprofessional staff and low quality pizza

Had problems with the Papa Johns website for selecting gluten free pizza and also it saying they don't deliver to Newport postcode but turns out they do. Phoned up the branch and the staff were really helpful. The pizzas were great and delivered very promptly. Will use again.

Nothing to do with the pizza the fact they do not deliver to Fintry is a joke

We didn't receive the pizza we ordered. Non of the modifications were done, and the delivery driver ran away after placing the pizzas at the door, so we didn't even have any chance of checking them. The order is correctly stated on the boxes, the pizzas don't match the description. Order number: 37662095

Nice pizza nice staff go for the 4.99 deal on my break small pizza with a drink good value Evey now and again but it supposed to open at 12 but the door is locked and when you do get in they r still seting up so u have to wait longer for your order not so good when you only have an hour break

Overall ok pizza. Not special. Frendly professional young staff

Undercooked and raw with NO refund! - Ordered back in December around the 9th and was very disappointed with the order. We ordered a large pizza deal and sides, everything came well undercooked with raw dough and hard potato wedges. A shame, we rang up to complain. We had received our order and it wasn't very nice so instead of the new pizzas, we requested a refund since we didn't have a great experience. The employee we first spoke to stated 'I don't think we do those' when referencing the refund! Anyway after about 4 employees later we were promised our refund and a call. Guess what though, no call back from the manager was made neither was my refund processed. So now its 40+ days later, no refund and no apology. First and last experience of papa johns. Please stand by for my 100th call to speak to your manager and get this mess sorted.

So I had never had papa jhons before so me and a friend had some last night for the first time since the store had a lot of special deals. Still quite expensive but all there advertising talks about quality so thought we would get good pizzas, first they got my order wrong my friends was fine phoned them up and they said next time I order I would get a free pizza so I was fine, the pizza was okay nothing great sertinaly not worth the price though. And then this morning I actually have quite severe diarrhea and stomach cramps and I only ate there pizza yesterday. Not impressed. Tldr nice staff bad pizza