TacoBell Dundee in Dundee City

Although typically a 4-5 star. Service during evening shifts (10pm onwards) is abysmal. The burritos are not wrapped properly and fall apart before you even open the packaging. Visibly unhappy to be serving customers. Would recommend getting food during the day shifts.

*This is a review based on food ordered from the place using Just Eat, this wasn’t an in-person visit* Stay away from these guys - plain and simple. Payed £27.46 (Two beefy melt burrito deluxe boxes at £11.99 each and the delivery fee). The food was bad - no ifs about it. The food was just warm (despite being delivered early) and the food was TINY - absolutely minuscule portions. Further the food was bland; the nachos were plain, the chicken taco was also plain and the only thing flavourful in the burritos was the cheese! The churros themselves were dry and barely tasted of cinnamon or sugar - plus! There was no caramel sauce sent with them! My husband and I were incredibly disappointed to say the least. Save your money and go elsewhere. This was the first but will be the last time we ever order from here again - terrible food.

*Review is based on an order from just eat, so I could not give the atmosphere a proper rating* Stay away from these guys - plain and simple. Payed £27.46 (Two beefy melt burrito deluxe boxes at £11.99 each and the delivery fee). The food was bad - no ifs about it. The food was just warm (despite being delivered early) and the food was TINY - absolutely minuscule portions. Further the food was bland; the nachos were plain, the chicken taco was also plain and the only thing flavourful in the burritos was the cheese! The churros themselves were dry and barely tasted of cinnamon or sugar - plus! There was no caramel sauce sent with them! My husband and I were incredibly disappointed to say the least. Save your money and go elsewhere. This was the first but will be the last time we ever order from here again - terrible food.

Place is far too small, tables were clorty and the staff just looked completely disinterested. Food was just ok, won't hurry back!

Great customer service and kindly directed me to this site, also food was ready almost immediately. Over all pleased with the service.

Not for me tiny portions I know it's a franchise and it's 1 I won't revisit sorry .table's were also dirty and wasn't buy staff had time to clean them but prefer a catch up.

Taco Bell has amazing food so yummy..only thing is the fries there aew so salty

If Taylor the ‘’manager’ or supervisor, whatever she’s called, would get off the phone or stop lording it up with her pals, giving out free food, she’d have more time to help the one guy in the kitchen with the app orders, meaning off the street customers like myself didn’t wait 30 minutes for garbage like this

Quite possibly one of the worst experiences of a fast food establishment I have had. All issues were easily avoidable however the staff were quite simply not bothered. The 1st thing we noticed was the amount of mess, empty bags and rubbish all over almost every table and chair in the building. There were a number of staff standing outside the front doors of the Taco Bell with their uniforms on smoking and vaping, one talented member of staff obviously really needed his tobacco hit as he had a cigarette in one hand and a vape in the other puff on each simultaneously. When those staff came back in another group of staff left and replaced them at the front of the building. During our whole time while in the building there were 2 other couples and the other tables were empty. Not 1 member of staff went around and attempted to clean up the mess that had been left or wipe down the tables. We wiped our own table and cleared our own rubbish which took no time at all, with the Taco Bell being quiet you would think they would take the opportunity to clean and tidy but no. When we got our food the burritos were cold and the churros weren't ready yet however we were advised they would be brought over for us, which they were. The order was missing the melted cheese however and we had to ask for it. The whole experience has put me off ever going back into this Taco Bell which is a shame as I do usually enjoy their food.

The food was ok but I really want to commend the honesty of the staff. I left my wallet behind and when I returned the next dsy they had kept it safe for me - and would not accept a tip.

Preferable alternative to MacD and liked it's tacos and fries.

Took my son in for lunch whilst in town. Ordered from the machine with the intention of sitting in until we noticed how dirty the place was. Rubbish lying everywhere, tables unwiped. Plenty of staff in but clearly not interested in doing any work. Food arrived extremely quickly so we took it and left. Won’t be back.

It was such a horrible experience, definitely do not recommend. I ordered a soft taco but they gave me a hard shell and the customer service was an absolute zero. The place was absolutely dirty and then 20 students who were half drunk came I and started fighting, I got terrified and left

Been to the Taco Bell in Glasgow and it was pretty good. At the Dundee one I ordered a beef taco and a chicken taco. They were edible for a quick bite but they were filled with more lettuce than anything else. It was basically lettuce tacos. Customer service was sub par but maybe the person had a long day.

Ordered on just eat. Got 2 Volcano burrito box meals, an extra taco and an extra large seasoned fries. Half of the box meals were missing. We got 1 of the 2 drinks. We got none of the fries (0 of 3) and got no churros either. Nearly £40 of food ordered and we got half of it. Can't talk to anyone here as they don't answer their phone and just eat couldn't care less. Food is great but don't order unless you can go in person. Only way you will get what you pay for.

Food was as expected. No issues at all. Seating area is very small so wouldn’t rock up with a large party. Had to ask for tables to be wiped down as had cheese and lettuce all over them but one of the girls came over to do this promptly. The food was great. We love Taco Bell so will definitely come again.

After waiting an hour the only thing delivered was a can of juice, no answer when calling. Absolutely shocking service

Don't order food from here if your hungry. Takes forever, delivery time keeps getting updated later and later on just eat. You can't get anyone on the phone either to find out.

The most depressing Taco Bell I've ever been to. I think this entire franchise in the UK is just awful. The food is awful, the staff have always been nice, but omg the food is horrible. I've been to the Taco Bell in the US, Middle East, Sri Lanka, all were absolutely brilliant, cheesy Quesadillas, delicious Tacos, amazing food. But the ones here in the UK are just, avoid if possible is all I can say.

My daughter treated us to a takeaway, when we got home she was short of a taco and a cheese dip. My wife's spicy chicken burrito had one tiny piece of chicken in it and hardly anything else( see photo with jalapeños removed). None of our portions looked anything like the photos in the menu. Rubbish value for money. Wish we'd gone for a curry. Won't be back.

I ordered with the machine and was waiting for my food. It took them about 15 minutes for my food. I understand that they were busy because they had a big order but it was kind of annoying that I had to wait for such a long time for fast food. But the staff was nice and I would come back again.

Pretty good, the app is kinda trash though so just order at the counter. Shorter queues than McDonald's next door and food is arguably nicer/more interesting for same price

when you’re talking about a customer you might want to lower your voices! ridiculous behaviour.didnt even order any food because was put off when they were talking about me when i was trying to order via the machines.

The guy's working here are so rude. Customer service training will go a long long way in this store.I can't imagine the senior management would appreciate these guys trying to turn paying customers away just to finish early . Food was fairly good but put off by the rude staff, made to feel like an inconvenience, definitely won't be back in a hurry!

Had a fantastic time at Taco Bell in Dundee! 🌮 The atmosphere was lively and welcoming, making it the perfect spot for a quick and satisfying meal. The menu had a great variety of options to choose from, and I couldn't resist trying a bit of everything. 😋 The tacos were flavorful, the burritos were generous in size, and the nachos were the perfect snack to share. The staff was friendly and efficient, ensuring that my dining experience was top-notch. 🌯🍟 If you're looking for a tasty and affordable meal in Dundee, Taco Bell is the place to be. Whether you're a taco enthusiast or just craving some Mexican-inspired flavors, you won't be disappointed. I'll definitely be back for more! ⭐⭐⭐⭐⭐

Regularly order collection. Food is great then they get the order correct. However this is rare but had been getting better of late Especially bad tonight 8/10/23 Paid for churros but they were not in the bag. Vegetarian black bean crunch wrap supreme - came with meat in it. Might have been fake meat but vegetarian in the house wasn’t willing to eat it Cheese quesadilla appeared to have chicken in it - again vegetarian wasn’t happy to eat it, thus the meal for the vegetarian was fries! And no churros. 3 tacos were in fact in soft wrap and not crunchy taco It was quiet but the staff seemed to be more interested in chatting amongst themselves and clearly were not paying attention to the order

Food is good but the dine in place was very dirty.

Food is good but zero customer service and whoever packs their delivery’s is not competent. Had my receipt stapled to a bag that didn’t have anything I ordered.

Really quick friendly service and consistently tasty food as always. I don't understand the 1 ⭐ reviews, I ate here about 20 times and they have the most polite and friendly staff I've ever seen and never had any food quality problems. 🤤🌯

usually very good however ordered a burrito meal and received a quesadilla with a hair in it.

Staff where excellent food came on time etc. Ahmed Amy and josh where phenomenal

Abseloutsly nice place, but not my choice of food!

This spot is now halal! Got a regular burrito without meat when they weren't halal to try it out, it was good! but now have to try something else since they're halal now!

The best place when you're on a budget. Friendly and polite staff. 15% student discount always. Quick service.

Good an fairly quick service, nice variety menu an ghe food is nice too

Popped in Saturday for a quick snack. Food good, exceptional service from the girl on the counter. Very friendly and efficient (Rebecca)

Food was okay, like any taco bell. Nothing to write home about but not terrible and good value Staff working this afternoon/evening shift (29th July) was terrible. Would absolutely not come back. Rude and very unhelpful, both of them. Can't recommend. Had better experiences in the other fast food options around town

Great atmosphere! Staff were fast and efficient ! Service was great ! 100% recommend 🥰

decided to give this place another chance while in the town the other week, and saddly i wont be back. portion sizes are tiny especially for the price and barely any chicken in my chicken taco. its a shame because ive always heard really good things about this place in america but truthfully if you walk about 5-10 minutes down the road towards the uni you'll find and amazing independent "wee" mexican (dont think i can say the name on a review of another restaurant but the "wee" is a hint) place that does amazing food and vegan options too! dont go to taco bell dundee if you value your health and wellbeing. though i will say the girl with the nose piercing and blond hair w/fringe was very lovely and its not her fault we didnt enjoy ourselves.

El mejor sitio para comer, buena calidad-precio

Tardaron muy poco en preparar la comida y estaba riquísima. Bebida autorellenable

Went in - tables and floor filthy. Member of staff on their phone just at the entry to the kitchen, completely oblivious to the state of the store. Very poor.

Ordered a vegetarian meal and non-veg meal through Uber Eats. We got the completely wrong order, no vegetarian mains either. Should take better care to make sure the correct order is handed to the delivery driver.

Great place, clean and tidy. Order came out quickly and everything was correct! Great food, will defs be back!

Tasty and quite a bit of variety even though I usually just get the two taco supreme meal with both soft shell and beef filling. Even the chips are really good; they've got a nice spiciness to them. Also, the staff are nice and friendly.

Really tasty food , fresh and perfectly cooked and prepared , will definitely be back

Food very oily not the usual standard

My wife Never received our order they took the money but can't get In touch with them

It was okay ish. The food doesn’t come out looking like the pictures of food they have on the boards and it is pretty expensive for what you get which isn’t that much. The food we got was good and the chips with cheese etc on it were really good but wouldn’t rush back.

Too expensive for what they sell. Food is not so good.

very poor service, very small portions, and not very well maintained or clean

Absolutely brilliant I loved every bite

I was served quickly and the food came out within mins. I was eating in and it was quiet so that was a bonus. I had fries. Really enjoyed them tbf as the seasoning was nice and you get awee pot of cheese to dip.

Very friendly staff, clean shop, quick service. All in, not a bad place to grab a bite for lunch.

First time! Not sure.did not enjoy taste!

Foods amazing and great customer service 😊

The food ok tastes good enough. The prices are disgraceful, the sizes of the burritos are a joke. Walk down the road 10 minutes and you'll get a burrito twice the size for half the price.

food was not fresh and tasted stale.

store visibly dirty and food was cold and unappealing

Bad customer service ever Food no taste cold

Not and food, better than some other taco bells. Quite a small place though. Also most of the drinks were out of order

Full of youngsters, ages to get served and food was cold.

Best fast food outlet in the City Centre

Very good service, especially from niki 5 stars for niki Slayful experience

Really enjoyed the food and the complimentary niki

Very poor customer service - too busy joking around in the kitchen throwing food at each other. Quality of the food was good - tasty but the portions are tiny, not just small, TINY. I'd actually thought they'd wrapped up a couple of hash browns for a laugh...nope, that's your tacos. Less that a teaspoon of cheese as a topping. The chips on the other hand are really nice and well seasoned - about the equiv. of a McDonalds 'small'. Sadly, won't be back.

Very welcoming Staff, very nice place to eat and food is really really good and freshly made.

Visited on 27.12.22 just for some small desserts, was really good and great how you can either order at the screen or you can pay in cash at the till which is really good. The food was prepared really fast

Its Taco Bell. Less greasy than other fast food, decent for fast food Mexican. Service is usually pretty fast, and it's always pretty clean.

Food is good and staff friendly

This is the only place in hole uk where you have to wait outside to collect food. To collect an order you have to wait average 15-20 minutes. I would like to ask you, Can you wait outside 15-20 minutes in -7 degree temperatures. I also would like to notify all delivery companies this issue and read my message. This is their company policy. I want to ask you would you recommend this place.

While I’ve had multiple good experiences here with the staff and my order, my last visit was awful. The staff were laughing at us and gave us the wrong order. Not only did they not give us our order, but the order we received was also incorrect. I don’t know if they found that funny, but it was disappointing to come home and have nothing to eat. I never received my £20 back.

Ordered for delivery yesterday. The two burritos that came had no labelling to say which was which, which was a problem because one was vegetarian. Tasted good, but extremely small portions. The bag of fries was about the size of a McDonalds Happy Meal bag, the burrito less than half the size of a Wee Mexico one.

Took a while for the food to be made seemed more focused on delivery's

Wishing I could give this review zero stars, but it wouldn't let me. This my third time ordering from this Taco Bell branch and every time they have screwed the orders up from missing items to giving us the wrong orders. Usually, we eat in store but the past the few times we have took it home to eat. Upon ordering items from here, we are missing one or two items. Recently ordered for a dinner and half our order was missing. Had no way to contact them about this for a refund. An absolute joke and will not be coming back. Have had no problems with other branches and very disappointed as food is decent.

Foods simple but really tasty. Can easily personalise items. Staff were friendly.

Staff's behaviour is so rude and annoying.They have to learn some manners. Their behaviour also rude with delivery man.when raining they don't allow entet inside delivery man.

Terrible customer service. Didn't get food order correct. Got no apology when I returned. And basically got imature abuse from girl behind the counter. Official complaint going in.

Ordered some burritos and a soft taco. The taco has next to no filling.

Ordered food to takeaway. Food was incorrect, ingredients I'd set to remove on all items were still there. Food was stone cold. Avoid

I was really depressed this weekend and thought that a little taco bell might make me happy. It was a dissapointment last time i ordered so i was crossing my fingers and hoping since theyve been open for a while they've had the opportunity to get into the flow of things. Unfortunately this order was my last straw. My 13th reason. My last ring for help was on that titular bell and it fell on deaf ears. My crunchwrap was floppy and underfilled and I got the smallest sauce containers I have ever seen especially considering you have to pay for them. But its okay, at least I get churros to pick up my dire mood? No. Twice i have ordered and twice i have sat at home hoping for my mood to be uplifted by some fried sweetened flour mush but I have been left empty handed. If this account falls silent you'll know who to blame.

Food was ok, service was shocking bag of food was thrown over the counter with a condescending ENJOY won't be going back there again only customer in the place so under no pressure and the language from the staff between each other was very colourful extremely unprofessional staff and a very bad experience for myself 😡

This is a disappointing review as hopes were high for this restaurant. Ordered a burrito one time, hardly rolled properly but tasted alright. The Quesadilla had a HAIR in it, serious issue for food safety. Can't really tell the difference between the food, might be me not really having 'mexican'. But this would be more the company's issue of not designing proper packaging defining one food from the other.

Ordered from deliveroo. Each food item was SO SMALL. Unreasonably small for the price. As an American I'm biased, as Taco Bell in the US is obvs better, but this is actually embarrassing. Besides the tiny portions nothing came labelled, each burrito was underfilled, and the sauces were half empty. I just can't.

It was very busy but the staff were very efficient. taco slay!!! 🌮

Food was horrible and staff was being disrespectful and rude to the drivers. Absolutely disgusting!

My wrap arrived colder than my fridge and the rice was more stale than my roommates bed sheets. I wouldn't recommend ordering again online. Just order a McDonald's, they're next door to each other but at lease McDonald's will be hotter

Getting 1 star is there is no option for less, service was poor, we got take away so didn't realise the order was wrong, the flat bread was a squished mess, the tacos were soft but were meant to be crispy, we ordered juice and wasnt told that what we ordered wasn't available, just handed cups. Churos were rock hard and the chips covered in seasoning

I had a good experience here and the food items were properly packed and served(takeaway). I planned to go for a takeaway as the shop was crowded with people. The shop is super small and I think they should think about reducing the number of seats and tables inside. It was very congested inside. The customer service was fine and the shop has free wifi too.

Tables were dirty and food cold and not very flavoursome.. won't be returning

Poor food quality. Terrible customer service.

The food was cold the beef was at the bottom of the crispy wrap the food is that rotten you would properly be sick it’s a raste of money the place is so cold and messy most of the juices are ran out the table you would need to clean your self you need to pay more this for a plane beef wrap rotten unbelievable food wouldn’t get it again. 1 0/10

Order food from them and it took 2 hours In preparation👎. Again I visited for collection myself , the staff OMG I wouldn’t like to eat the food they touch with their hand 🥴🥴 .

Staff friendly but so overrated. Portions very small and underwhelmed by the quality. No rice in the berito just a small folded rap with seasoned mince nothing else.

Food was freezing cold, fries where missing, churros where uneatable.

Got a delivery order that cost £25 and it was 100% not worth the money. Order cold, very small portions for what we were paying, we actually thought we had just wraps when opening items! Supreme fries were nothing of the sort, barely any sauce and a teaspoon of beef. No refund offered. I would save your money for a better, more fulfilling place. Very disappointed and will not be returning.

I'd rather buy and eat a can of cheap dog food . DON'T BUY THERE IF YOU RESPECT YOUR MONEY AND STOMACH

Love the food but the place is tiny. There is only 5 tables so no chance of getting a seat unless you poach one. Cannot order at the till unless paying cash - despite the tills having card machines and only 2/4 self order kiosks in service. Place is incredibly dirty. Staff not getting a moment, or unwilling to clean. So if you do get a table you’ll have to clean it yourself.

Have waited 2 hours on a delivery an still no sign of it. Tried to phone the number on just eat for them, its a London number that just cuts of so no way of contacting them. Wont be ordering again

My food was missing. Delivered late. The wraps were only filled halfway. All the food was cold. There is also no way to contact the restaurant or a way to refund food. Overall the service and food were not worth the price charged.