Papa John's Pizza in Basildon

Took my money... Didn't deliver my food. Called them 15 times to see if my food would come and if not to cancel it but they kept cutting me off so couldn't speak to anyone and couldn't contact online through their app.

We enjoy our food from Papa Johns. When I go to collect they are always cheery to see me :-) Good branch, and good quality food. Always hot when delivered to Ingatestone.

Very poor customer service when collection food order . Wont be going back again!

Me and my partner ordered from this papa John’s on the 9th of feb - took a total of 2 hrs after placing order for being contacted to inform us that they wouldn’t be able to deliver. Instead of not having something we had ordered for dinner, we decided to drive to this restaurant and see what the problem was. The gentleman (who told me he was the manager) kept reassuring me that it was impossible to deliver, yet somehow we managed to get to them. He informed me that they could make what we ordered on the spot but also refund us the value of the order (told to email through). The next day I emailed through to request a refund. As of 25th Feb, still haven’t received such refund. Very disappointing and currently wouldn’t look to purchase from this pizza chain in the future. Very little integrity.

Really great experience here. We had almost given up with ordering at Papa Johns from disappointing food from other branches which are closer to us. The staff here were so friendly and made the best, most fresh pizza and listened to our request of double pizza sauce which was really great. We will only order from this branch now.

Super slow , never they answer the phone . They will say its delivered and you will wait another hour. Super poor service.

Best vegan takeaway Pizza ever!

Avoid it at all cost you will lose time and effort waiting and calling and to no answer !!!

Appalling, the only word to describe the whole unpleasant experience. Food was late, cold and tasted horrible. Never again!! Not recommended!

Ordered a pizza and the guy only had one pizza then 10 minutes later we got the rest cold

i received a cold pizza i am very dissatisfied

Ordered a pizza online. After an hour still nothing. I called in and was told that the driver will be with you in ten minutes. I called again after half an hour and now they don't answer the phone! They don't deserve a single star. If the business owner reads this message then please close down the business and save the reputation of other branches.

Ordered a pizza and called 1 hour later and was told no one was in to cook the pizza and that they were coming in later. When I asked to speak to the manager the gentleman told me only he was there and he was the delivery driver. Asked for a refund, they said call back in 2 hours. Absolutely shocking service will never order there again

Order at 4:45 and it arrived at 7. Over 2 hours for a pizza, called them twice and they kept saying it was out for delivery. Won’t be ordering again.

If I could give less stars I would - worst delivery/papa johns I have used. Just received 2 lots of BBQ wings - the box says hot buffalo (which I ordered). Spoke to half wit on the phone who says there’s no more hot buffalo left and to just have these instead - NEVER ordering from this joke branch again - last week I ordered and they just didn’t turn up, I waited 3 hours lol DO NOT ORDER FROM THIS PLACE

Over an hour and no pizza, they dont answer phones, app says it was delivered but nothing to be seen

Ordered at 9pm, received an email 40 minutes later stating my order had been cancelled but did not state why. Phoned store very rude staff member was completely disinterested in helping, eventually stating it was due to a website error but my money wouldn’t be refunded for several days. Asked for manager but apparently they had left for the night, I was going to enquire further about my missing money but store member decided it was easier to hang up on me than help.

Sign advertisement any large Pizza for £7.99 yet charged £9.99 each pizza and told to sue me and take me to trading standard!!!! Guess what I will and it’s not for £4 it’s principle!

Excellent customer service and when there was an issue they kept me fully updated. Obviously loved the pizza too!

Don't know who served me... Don't know who deliverd me.... But who ever they were are legends!.... Amazing pizza 🍕 thank you so much 😘 chef Stuart

If they take over an hour and fifteen minutes to deliver, which they did, and you ask to cancel the order, which we did, they refuse and tell you they don't care. Disgraceful. We explained that the order was for children who, as it was now so late, needed to go to bed. They still didn't care

Ordered some pizza's, great pizza, hot, loads of toppings, delivered on time. Never had a bad pizza from here

All staff are incredibly friendly and the work ethic is excellent. It’s also a very clean and hygienic shop. It’s a great place to get pizza from.

Went to Pizza hut...what's up with their dough? Went to Domino's... Run by kids, what a joke. Papa John's... Spot on!

Really pleased to see they are taking great care in how they package and deliver food. Pizzas as good as always (bbq chicken and sausage pizzas). jalapeno bites better than ever! Piri piri bites really good too!

One hour and 30 mins for a pizza?! Cancelled order....

The pizza was extremely average and the garlic sauce that came with it looked and tasted like cat sick.

Best pizza by far. Also my mates Michael D and Jack T agree. #gymsquadforlife