Papa John's Pizza in Poole

Absolutely shocking customer service. Didn’t receive my order and they showed no remorse or any attempt to help or refund me. Very rude on the phone. Would not recommend!!

food arrived after nearly an hour and half, called them and we were told 4-5 mins, anyways 15 minutes later our food was delivered. not even any apologies from the restaurant despite calling twice. not great service and can’t say id order from them anytime soon

We were missing the drink thats supposed to come with our order but the food was phenomenal, much better quality than domino's, delivery was perfectly on time, only issue was the drink but no complaints at all about the food

After 1 hour … arrived cold and felt like it had been under a light for hours. Called the store who said they would send a replacement 45 minutes later still nothing. Awful service. Awful pizza.

Great pizza and worth its price 🍕

food was cold. papa johns delivery guy was rude

food was cold. the driver didn't even ask me for my code. very poor service

Food never arrived, called the restaurant multiple times and they weren’t much help.

Chicken wings we’re fatty and horrible

Good fast service pizza always good

I did not receive everything I ordered

Great service and friendly staff. Haven't eaten the pizza yet but smells delicious.

great food, good service friendly staff and quick :)

Only 4.99 for a small pizza great deal

Good service took about 10-15 minutes lovely place

The service is kind and the pizzas are amazing 😁

Nice guys and very helpful, especially Abdur

Great place for a quick pizza. Friendly staff!

Great deals at papa Johns. Loved it and will come back. Great staff too

Friendly staff and quick service

Ordered a vegetarian 12inch pizza. When it arrived it had chillies or chilli oil added. They are not on the menu and not wanted. My wife is allergic to chilli and it caused distress when she took the first mouthful. Never happened before so I hope this was an in store mistake.

Super shop, food is always amazing, friendly staff. Would recommend to all ❤️

First visit to Broadstone Papa John's, the Pizza was good as they're, however, very disrespectfully they've got a flyer on the wall stating to leave a review in 3 simple steps which will allow them to claim free garlic breadsticks by simply showing the Guys that the review's been left. There is no date stating when it ends. After leaving the review they stated the offer was no longer valid. Wasn't there to argue with them have tipped them beforehand as well. Very cheeky and disrespectful. It took place on Saturday at around 4pm.

As always terrible, was here 6 years ago couldn't order a pizza due to employee incompetence. Back here 6 years later at 10 45 can I have a margarita, "sorry we are closed" well shut your door then, literally can't employ anyone that knows more than how to breath, this place is worse than anthrax dodge with all your life beings

Very nice food and staff. Highly recommend

Great service and friendly staff looking forward to the food

Really poor service 4 pizzas ordered 2 without cheese Arrived all.with cheese. Called Broadstone and they said I had ordered incorrectly. I ordered 2 further pizzas and called straight away and said strictly no cheese. Delivery - one with cheese one without. Again called back only to have the member of staff argue with me...... very poor customer service

Very good service from Abdur. Really appreciate food was lovely.

Abdur was very helpful very good persson helped me order

Love papa johns, very quick with making the food, always hot and generous with the toppings, collection price is also amazing for takeaway!

My pizza had hardly any toppings on, one slice had nothing but cheese on and the rest had a few bits of topping. I collected, so it was disappointing to see from the posters when I arrived that I paid about £10 more for the same pizza through just eat than if I'd completed a collection deal direct on papa johns website, lesson learned for next time!

The staff are lovely and helpful and the food was very quick as we went to collect it would definitely recommend

They lie about when the pizza is being delivered over the phone. This has happened a few times now and will no longer use them.

Online tracker not working, when phoned up to ask where order was told on several occasions it was on it way, which was just a lie! When we received the order it was okay

Food was lovely delivered 15minutes late app was non responsive refreshed constantly

It’s my first time experience with papa John the pizza was amazing.

1st choice best pizza ever I eat..

Wasn't too late but food was cold sadly

Pizza does not compare to Dominos at all. Decided to order as a one off treat and really didnt enjoy the food at all. Wont be ordering again. Normal based pizza was chewy. Garlic dough bites were hard and tasteless

This order was cancelled for a refund as it was 2 hours late

Staff communication is not existent customers left having to call over staff for service ignorant staff all in all bad service

Well over an hour late from original delivery time. The cheese bacon sticks were just sticks. Barely any cheese and the bacon wasn't even there! Slow, unresponsive to calls and poor quality food. #TeamDominos

I was order one large pizza and chicken papa bite… very good service and excellent toppings.

I was went to store with my frnd and I enjoy my pizzas and they offer me a garlic bread also as I m their weekend customer Hygiene food and nice staff

Ordered a large double pepperoni. There was about 1.5 pieces per slice. Crappy service but with a smile.

Pizzas really good. The wait time of over an hour on collection let them down though. Hopefully just having a bad shift!

Waited for over an hour- says our food has been delivered but still no sign of it.

it’s not arrived when it says it has

Really low quality pizza with no cheese on my Margarita. That’s not the worst bit. The guy behind the counter who I had the pleasure of waking him up, did not answer any of my question about the pizza sizes. He kept saying he can’t hear me. He’s very rude. However the man with the Turban was very friendly and polite.

Ordered online which was easy to do. Food is always good - love the garlic pizza sticks! Staff very friendly!

Glad Papajohn is back in Broadstone our favourite place for pizzas

For the last 2 Fridays I have stopped in to order a pizza after 9pm and each time I am met with the same thing. I walk in, not acknowledged at all, just a guy sat there on his phone with it on loud speaker. 3-4 mins passed before the pizza prep guy came to take my order who’s English was really poor. I was just about to pay before he then told me they didn’t have any cheese. Sorry but why take my order then tell me that. No apology from either, it’s a shame as it used to be a great experience there. But new owners clearly are clueless when it comes to customer service.

Great service friendly staff. Smells fantastic

Absolutely the worst pizza we've ever had the displeasure of tasting. We ordered two large pizzas and both were cold, dry and tasteless. We had them delivered from their broadstone restaurant. The tomato and cheese sauce was non existent and there was hardly any toppings. We rang to complain and they advised they would refund us but they haven't. I sent an email and completed feedback but so far have heard nothing from them so they obviously don't care about the heir reputation or customers. Would never order from them again. Would have been better off buying a frozen economy supermarket pizza instead.

perfect pizza very clean store very fast I like it

Quick and easy, always delicious

Avoid… very slow ordered online… took over an hour to get food and we were collecting… no communication staff just walk past no attempt to talk to anyone and satisfy customers needs. 6 other people had the same problem. Had lots of time to stand here and write this review.. definitely not fast food

We waited 2 hours for are food and when it got here it was cold and when we try to ring to see where is was there was no answer and some of are order was missing again tried to phone but no answer

Apart from the small piece of blue plastic in one slice. The Cheese and Tomato was mainly Bread and little Cheese, Hardly any Tomato at all, Shan't be going there again

Been here before 10/10 amazing food fast service

Great pizza from nice friendly staff. Glad to have them in Broadstone!

The delivery was 1h late. I was told I would get a free order next time I order. I tried to claim my free order and was told I would get a call back twice. It’s a joke

This has been great since it reopened. Staff went out of their way to help with my order a couple of times. Helped correct an order issue I had due to a bug with the Papa John's app.

Friendly staff and great pizza deals!

Avoid!!! First tried calling at 11.10am but no answer, then tried again closer to 11.30 in case I had misread their opening times, somebody picked up and just said ‘hello’ so I had to ask if it was actually Papa johns I was through to. I was told I couldn’t place an order as his systems were down and could I call back in 15 mins! I called back again at 11.40 and again no answer! While on the phone to their other branch in Boscombe to find out what was going on, I was called back by the Broadstone store. He took my order and payment and told me it would be with me in 30 mins. Almost an hour later my order turned up. The Philly cheese steak papadia had about 3 tiny pieces of ‘steak’ in it and the 2 extra BBQ dips I’d ordered were sent as buffalo dips which I could’nt have as I hate chilli… take your business elsewhere as these guys don’t seem to want it!!

Food was cold. Hardly any cheese on margarita. Just not great at all.

Item missing from order. Employee we called was dismissive, rude and condescending. We had to call another three times and wait 1.5 hours before we received the item. Go somewhere else, trust me.

I was very dissapointed with the customer service provided at the door, the food preparation and handling goes against the policies of food handling, like not wearing jewelry on your wrists and fingers besides wedding ring, and if you have long beards you would be required a beard net. Surprisingly i waited 20min for a pizza but i did notice that the worker had his dough pre stretched and ready, then the person handling topping should be more aware of cross contamination because if i was vegan i would not want my pizza when he didnt even wash his hand while i observed him making 6 diferent pizzas.

Ordered a couple pizzas, both VEGAN due to serious milk allergies. Was concerned when after collecting, our margarita pizza seemed to have dairy cheese. We called, to which the manager insisted "I made it myself it's definitely vegan". I had a bite, it was certainly dairy cheese. We called and went down to which they made us a replacement despite still maintaining it was vegan, the new pizza...? Looks totally different and just like the vegan cheese we are used to. This just isn't good enough, allergen issues need to be taken seriously at every step of food service. And to be insisting down the phone that you are certain it's vegan when it clearly wasn't just isn't safe. Won't be using in the future, other chains take these precautions more seriously.

Nice delivery driver, apologies for being late an getting lost... Food was warm, needed reheating. Ordered lots of extra sauces at exrra cost, all forgotten. Would i order again, probally not. Puzza was average, dough wasnt as good as i remember.... Is fireaway pizza next to chippy better, yes by a long way

Closed..... when via a third party has taken money for pizza that can't be made.... very poor form!

Good value if you collect. Check out the offers.

visited on 18/01 pizza was amazing and ready when I got there the girl who served me was lovely too amazing experience.

We have ordered from this store for years. For the last 6 months every order has been very late and not hot. Tonight I pre-ordered for delivery at 6pm ordered 2 vegan pizzas and sides. Food arrived at 6:30 (half an hour late), the sides were stone cold, pizza was tepid. One pizza was right, the other one had a stuffed crust (we ordered normal base), dairy cheese instead of vegan cheese, and meat. Rang to complain, to let them know someone else probably had our pizza, and flag it up because of allergies, and ask for a refund. We got a refund but won't order again.

Better than Domino's, but still average American style pizza. Quick delivery.

I've had a number of issues with them. Once they put ground beef on my wife's vegetarian pizza then failed to answer the phone and had to go to them in lockdown to get fixed. Another I had a bbq chicken pizza with no chicken. The latest time I had the bbq chicken pizza with no bbq! They didn't offer any compensation, just that they "will try to make sure this doesn't happen next time". We got to a stage where we hold our breath on whether the order will be right. We've now given up on them. Frustrating that as is a national company, this branches poor service will simply continue.

Oh crikey. Ordered a pepperoni pizza that had 2 slices of pepperoni on it.

I come here regularly and I really enjoy how fast my pizza comes out. As much as I enjoy talking to Mitch and H! The Pizza is perfectly well done and hot when it touches my mouth. There are local pizzerias in the area but to be honest the pizza is that great, I don’t want to try anyone else’s. Vincent 👋🏽

good place for a family as well! Recommend

Friendly staff, fast delivery xXx

Lovely pizzas. Friendly polite staff. Covic szfe

Ordered from Pappa John's and a really sweet lad named Ben answered and was super helpful and was really polite when we came to collect. Thanks Ben!

The pizza sauces taste weirdly artificial

On could watch pizza bring made

Terrible customer service , pizza was cold , overall i would just avoid this branch

Decent prices on deals, always consistently good!

Lovely pizza and really friendly helpful staff

Great pizza at a decent price but not great for not having any seating my legs are very painful now..

Great pizza, make sure you double check your order when you collect as they have passed me the wrong stuff a couple of times.

Amazing food and lovely delivery driver here in Broadstone :D

Was delivered a cold pizza not impressed. Wish the Pizza Box delivered.

Amazing staff beautiful pizza yumm

Brilliant staff, delicious food and a very quick delivery. A must have for a lazy dinner

We've ordered 3 times from the Broadstone branch, 3 times it's been awful. Over cooked pizzas, lacking in toppings, sauces not delivered, poor customer service when you ring and complain. The Parkstone branch is far far superior, I'd rather drive up and collect from them. Never again.

Great tasting pizzas and possibly even cheaper than Dominoes !!

Pretty appalled really. I ordered cheesy Jalepeno bites and they sent me chicken instead... Im a vegetarian! I was not impressed, more so when i called to inform them- the girl on the phone sounded completely uninterested and did not apologise. i stressed that i was really unhappy and highlighted how bad that was because I was veggie and she then very lamely said sorry and half heartedly agreed to send some jalepeno bites out. After waiting a further 30 minutes for them and having finished my meal i called and spoke to a man who also seemed really uninterested and i told him i wanted a refund. he said they were already on their way out, to which i said i didnt care i wanted a refund as i was upset about their service and the fact the girl was so rude earlier. he didnt exactly pretend to care but agreed to refund me. Randomly 30 minutes later a delivery guy turns up on my door with some cash to refund me ( i had paid on my card!!) What makes the whole experience worse is the pizza was undercooked and soggy and the corn on the cob was disgusting ( no idea how you can make corn on the cob taste so dusgusting!?) and they didnt send any of the garlic butter sauce it normally comes with. Safe to say i wont be returning again. Very disappointed with both food and service.

Ordered pizza and received part of the order wrong, rang and they said would send a replacement. Waited 20 minutes called all appeared to know nothing of the replacement (while I was left listening to the "manager" talk to someone else about their wrong order) and said it would be another 15 mins. No apology asked for a refund and was told was problematic very rude and abrupt ended up bringing the money an hour later for a refund. Still no apology will never order again.

Great pizza and they do collection and delivery.