Papa John's Pizza in Tandridge

Really great customer service, there staff members are really well behaved, they try best to come up with solutions.

Ridiculous! Never get orders right. Blame the customer. Avoid!

Papa John’s Caterham delivers consistently good pizza with fresh ingredients and a generous amount of toppings. The dough is soft yet crispy, and their signature garlic sauce is a great addition. The store is clean and well-maintained, with a straightforward takeaway and delivery setup. Staff are friendly and efficient, ensuring orders are prepared quickly. A reliable choice for a tasty and convenient pizza fix.

The delivery was super fast, and the staff was very friendly. I appreciate the great service!

Delicious Pizza with excellent service and efficiency.. I ordered “The all meats Pizza” today it was lovely and fresh , piping hot. Will come back for me :)

"Fantastic service and delicious pizza! The staff was super friendly, and the order was ready quickly. The pizza was fresh, hot, and full of flavor. Definitely my go-to place for a great meal. Highly recommend!"

I had a fantastic experience ordering from Papa John’s Caterham! The pizza was hot, fresh, and loaded with toppings I got the BBQ Chicken and it was absolutely delicious. The crust was the perfect mix of crispy and soft, and the garlic dip was a great addition. Highly recommend if you’re looking for great-tasting pizza with reliable service. Will definitely be ordering again😊

Unfortunately my delivery from Caterham Papa Jon’s went in the bin. It was Luke warm when it was delivered which meant I had to turn the oven on and it was horrible. £25 in the bin. Never again. The service to take your money is 5 star, everything else.. terrible.

The delivery driver tried to suck me off

Food arrived 25 mins AFTER the tracker had said it had arrived and after I called twice. Delivery driver was very pleasant but food was just about warm. Order was correct but maybe Fridays are this busy OR too many orders trying to be delivered all at once by one driver.

Piss poor. Waited over an hour for any kind of update, nothing. Tried to call and no one picked up. Food is usually good and service is almost always better than this

We generally order from here around once a month, as expected from such a popular chain we expect delivery from 30min to over an hour. We experienced a bit of a let down recently, but upon reporting it, the complaint was dealt with fairly swiftly and they did compensate us out of good will which was decent of them. I still prefer Papa Johns to other competitors.

Food was 15 mins after the latest estimate. Also didn’t have any tracking information on the food. Then when it arrived part of the order was missing

Was out for delivery for over 30 mins, it's good food but hardly warm. Don't no if I'd order again

Was an hour late and stone cold upon arrival!!

Plenty for a family and very tasty

Why is it so hard to put the dips that ive payed for in the boxes, every single time just getting scammed out of money.

Ordered purely because it was in the list of ‘food that arrives in 30mins’. Over an hour later it arrived luke warm. I suggested to the driver that it was cold, he then opened the box and put the back of his hand on my pizza to explain it was hot. It wasn’t. And now I have a pizza that someone’s had their hand in. Not impressed.

Great service from both the restaurant and the driver.

Not good very slow and poor service. Be warned you wait a long time for your delivery far longer than domino's delivery.on the same street. tracking service is comical. They take my review as a result of two bad experience's. .

If u want your order to never turn up or take 2 hours this the one They also take 30mins to answer the phone. Do NOT order here its a waste of money and time

I received a bottle of tango instead of Pepsi, the food is cold and we didn’t receive the dip that we asked for

The size of this pizza was terrible in regards to the cost of the pizza. It was £21 for a portion slightly bigger than a hand- it was a child’s size. I am very disappointed in this order.

Both pizzas and sides where cold And took over an hour to arrive really going downhill

Hubert was especially helpful in for filling my Order. Was a great pizza and a very easy transaction. Thank you Hubert and the team

Ordered 2 pizzas, one being vegan as one of us is clearly a vegan (who would order vegan cheese otherwise, it's pretty disgusting). Got a call back and was told they had run out of vegan cheese, and asked us to swap to a different pizza. (Well you have already said that you don't have vegan cheese, so how are you going to offer a vegan friendly pizza if you have no vegan cheese? ) We told them no thanks, we'll just cancel the order please. The guy passed the phone over to someone else. "Well we can deliver one pizza tonight, and can deliver the other pizza tomorrow night for you". Erm.... No thanks. We wanted to eat it tonight. "It's only 1 pizza"... What do you mean it's only 1 pizza? It's someones dinner!" And why should we pay for 2 pizzas and get 1? We'd just like a refund! We were then told that they can't process a refund, as they don't have the authority, and we should ring back tomorrow after 5pm as there will be a manager.

I got the complete wrong order when there driver delivered…tried to contact someone (store is shut) i understand that its was almost 12:00am but its not that hard to read the address properly on the order + i was allergic to some of the ingredients in the wrong order, thank god i did eat it.

Food turned up lukewarm. 25 mins after it left the shop. Very disappointing

great, came exactly on the dot of delivery estimated time

3d time i order from this store and third time the delivery is very late and my pizza comes cold and not eatable. last time I order from the Caterham store.

We order from Papa Johns in Caterham roughly once a month/every 6 weeks - in the past couple of months the delivery has been delayed but the temperature of the food was acceptable. This weekend our food arrived cold and 35 mins later than anticipated. What’s worse is that their online tracker showed it was cooked an hour before arrival - when we phoned to ask for an update the tracker stopped 🤔. Not a great experience which was raised with PJs, they haven’t bothered to respond so I will take my business elsewhere.

How would you like your pizza? With 2 inches of crust? Not!

i dont have my order, it's been paid for

45 minutes late, food cold, no apology. Usual ‘there’s traffic’. It was only 1 pizza I ordered. Ridiculous service.

Was a great pizza but just also had a slight issue in there no pizza sauce on the pizza 🤣

Ordered a pizza today, it turned up 55 mins later that the time said, rang the shop 1st time guy when it was late, guy said to me driver left 15mins ago with your order, 35 mins later still no delivery, rang up a second time, guy said to me driver will be there in 3 mins, 15mins later pizza gets delivered out of the boot of a car that smells like a old oily mechanic my pizza was sitting on top of some jump leads, and to top it of pizza was cold, I will not be spending my money there again

Cold pizza. Not the usual standard from Papa Johns

The two dips I orders did not come with my food.

Great service and delivery, but I was sent the wrong dips.

ice cream was very melted but good delivery time!

Excellent food & service. Would definitely recommend & use again.

We had a large party order of 21 pizzas which we phoned up a few days before to get a quote which was very reasonable. Peter was very accommodating to have it delivered over 2 deliveries and even changing the order details on the fly. The pizzas arrived bang on time and very hot. Thank you very much!

I bought 2 pizzas, and I waited 2 hours and it still didn't come! Do not take away or wait 5 hours for a pizza!

Unfortunately the food was late and lukewarm. I also asked to be called when it arrived rather than using the doorbell due to people being asleep, however this was ignored. The order was correct though :)

food is fine.. but your delivery driver needs sacking! just turned up and basically threw my pizza boxes at me.! I order all the time but this guy was unbelievable..

Delivery times have gotten really bad. The last time I ordered the pizza took an hour and a half to arrive and it was stone cold. I didn’t complain and gave them the benefit of the doubt. I ordered again today and after waiting 65 minutes I called up to see where my food was to be told it would be 10 minutes. 20 minutes later it still hadn’t arrived so I cancelled my order. I am hoping to receive my refund as I was told I would receive it in 2-3 days.

the food is amazing great staff and it is all round a great shop

It didn't come, i waited for 2 hours, I really wanted that Pizza :(

Lovely pizza come cold when older delivery driver was on

Arrived quickly. Nice and hot. Great taste, excellent service

Had to ring stor 3 times I then had to direct the driver 3 times to my door as he did not no the address. Then I said to driver where my ice cream then said I don’t care ring the office

My potato tots were undercooked Not happy with the food this time

The potato tots were undercooked so the meal was disappointing

Pizza arrived 2 HOURS after we placed our order! Took 4 attemps of calling the restaurant to get an answer (about 1hr 30 after we ordered it) - sounded an unfortunate sequnce of events as their system apparently went down then they got 60 orders all at once. I feel like expectations should have been managed much better though - no update from JustEat or Papa John's about the delay and an updated delivery time. If we'd have known we would have cancelled and gone elsewhere. I think a refund is deserved for a wait this long to be honest - we didn't eat until quarter to 10 at night, not quite what we imagined when saying 'we'll get a JustEat takeaway with the football'. Terrible experience.

Food was 45 mins late !! Stone cold when it got here

Order was late and the food was cold. The delivery driver was very apologetic but didn’t detract from how long we waited and the lack of information from the restaurant.

Lovely pizzas great allergy menu options hot fast and delicious

Over a hour for the delivery when I called the restaurant they told me that they don’t have enough driver to do delivery.

Gave me chicken rather than the vegetarian option I ordered, food had to be thrown away

Have a window of 45mins-1 hour was 1hour 10 meaning the pizza was just warm enough

Pizza not cooked properly and gave us all stomach ache. The chicken we could not stomach as it was also not cooked well and had a bad taste and smell suggesting it was off. Very disappointed and we would appreciate someone to contact us for a refund. Thanks

was really cold by the time it came.

Terrible 2 hours late "there car broke down"

Ordered last night two pizza with drinks. Service improved then before. Quick service and hot pizza Love this place. Well done team caterham

3 hours late. And I was almost given someone else’s order as well.

Absolutely disgusting! Freezing cold food and I ordered extra toppings which where not on the pizza. Phoned up to ask them what’s happened to my toppings and why it’s freezing cold! They couldn’t care less. Oh will send you another and pick the other up. So that means waiting another 1hour Will definitely not be ordering from here again! £56 for incorrect food! Absolute ripoff

Excellent food full of toppings with friendly customer service with very quick and efficient delivery time. An all round excellent experience!!. Would 100% recommend anyone to order from here and you won't be disappointed Would definitely be going there again

Phoned after an hour or delivery time Cancelled order. Not got a clue what’s going on, clowns.

Extra toppings were missing from one lizza

Ordered 1.5 litre bottle of tango orange received 1.5 litres of Pepsi max instead Told estimated delivery time would be 19.00 to 19.20. After twenty minutes contacted just eat was told sorry restaurant was busier then expected delivery would be 19.50 Turned up 20.00pm Drivers order was different to mine ref drink ordered. So I showed him my order on the just eat Have kept the Pepsi even tho I don't drink the stuff but may be a visitor will one day

Ordered 2 bottles of tango and received a bottle of Pepsi max not happy.

Really bad delivery. I had made a order at 19:15 and still at 22:15 my order has not arrived. I’ve called up 3 times and the customer experience has been dreadful. Papa John’s really have let us down tonight.

food is smaller than shown in pictures

Driver was kind and even gave us ice cream to try and make up for the food being late with I thank him for and respect however the food was late.

It was early and nice. Only thing is they didn’t put in the dip I ordered but no biggy.

Food ok but nearly 1 HR late. Rang the restaurant twice - first time there was a half hearted apology but they wouldnt assist other than to say it was on its way, and second time they didn't even bother to answer. Not again.

This Papa J is legit the best one i've ordered from. Consistently producing an even spread of toppings with a decent Base: Sauce: Cheese: Toppings ratio. They've always promptly delivered food that's hot, no warm or soggy sides here. The service from picking up the phone to the delivery guy, is quality.

Order over an hour late and an item missing when it arrived

Food was pretty good, it was delivered nice and hot as well as on time, the only real issue was the delivery driver was pretty impatient. Rang the door bell once and 5 seconds later rang it again

Great service,fast delivery and tasty food.

Everything was great ... Food and delivery 😁

Hot on time and fab! Many thanks Papa Jz Caterham👌

Not very hot had to reheat but lovely apart from that. Take away do restaurant service does not apply

Thanks guys Lovely food as always

I didn’t use the restaurant. I booked online with Just Eat

Amazing service, really friendly drivers and really good pizza. Would 100% order again.

I’ve been meaning to leave a review for PJ for a while and finally found a spare moment. I was very surprised to see the poor review score for them as our experience has be great. I can honestly say they are the only pizza delivery/collection company that has always supplied great pizza. In fact, we have not ordered from any other company for almost a year now. They have a wonderful in store staff who greets me every-time I go collect my order.

Amazing, high quality food, I recommend trying everything!

Was disappointed at first that the food would be coming in over an hour but it actually turned up after about half an hour which was a great surprise. Really happy how quick was my order

Brilliant service but miss the dip this time... 😣

WHY CANT DELIVERY PEOPLE READ THE INSTRUCTIONS. SIMPLE ASK: SLEEPING BABY, JUST TAP THE DOOR GENTLY. ***DOORBELL, KIDS AWAKE*** Cheers. Cold food an hour later.

Slow delivery and ice cold food. Website tracker said I had received my food 20 minutes before it even arrived! Not great for my first order!

Don't oftenly order takeaway pizza but thought I'd take advantage of a special offer, wish I hadn't bothered. Ordered a BBQ chicken, no BBQ sauce and looked anaemic. Bacon and cheese sticks were no better. Few bits of bacon chucked over, nothing like the picture on the website!

Disgrace. Avoid like the plague. One of their drivers came to the door with the order, threw the first box at my partner, he took it into kitchen and came back, the driver then rammed the pizza box into my partner's bad arm (he had serious shoulder surgery literally the day before, was freshly bandaged with his arm in a sling so was blatantly obvious). Must of called the branch 30+ times to complain, no one answered. Finally got through, was told they would speak to driver, who said he hadn't seen his arm was in a sling but if he had he would of tried to help more... Total lie. So basically, this company is discriminative against people with non-visisible disabilities, whether long term or temporary? No respect for their customers at all. Not once has anyone from the branch called to check my partner is ok. They had the cheek to send an email and offer my partner a free pizza... Seriously?? No thanks! We will just continue to tell as many people as possible to steer clear. Do you really want to order from a company that treats people like this? You decide.

They wanted to charge me for delivery but when I ordered there isn't anything that says that. I don't touch any money for more than 6 months so I don't even have any money with me.

Excellent pizza with friendly staff, adhering to Covid regulations. Were about 10-15 minutes late with pre-ordered pizza however.

Brilliant service, would definitely use again.

Never recieved my order. Was not told that I would not be receiving my order either. Really not impressed

Food came late and cold and was missing a sauce

Got charged £3 delivery for apparently being over 5miles away when in fact when Googling for number to call them i am 4.9 miles.away to which i explained when finally getting through onthe phone but i could.not underdtand what the man said. Also good wasnt great and wasnt very hot so wouldnt order from them again