Papa John's Pizza in Ashfield

Just placed an order it's taken money out my bank and phoned the store because no email and she's just basically told me to ring head office for a refund very unprofessional and didn't even care that it's took money out my bank...

Thought I’d ordered and paid for extra cheese, pineapple and ham on my Hawaiian!! There were only a few pieces of pineapple on the entire pizza, never mind any as an additional topping. Not sure if there was any ham on there either??

Despite ordering from here numerous times in the past the food was not delivered, when i called they said driver could not find my front door, which was very strange they eventually redelivered an hr later, food was cold and chicken had been opened, on calling them, their attitude was awful and they refused to listen, I am shocked and will not order from them again, they have also not agreed to give me my money back

Ordered at 20:08 and still didn’t receive my order at 21:30 whilst it stated on the app it would be here latest at 20:55. This is really bad and when I called the restaurant to check on my delivery he said it would be 6-7 mins away that was at 21:09

Again I ordered garlic bread sticks and you sent me garlic pizza. WHAT IS YOUR PROBLEM. If you don’t have bread sticks don’t advertise them

First papa John's and thought this not good as delivery was late, but I could not fault the food, infact it was amazing, hot, fresh and so tasty. I will definitely be ordering again and don't mind how long I have to wait for that quality food.

I received a text saying my order had been delivered. It hadn’t. I tried to ring restaurant but no answer. I started cooking something else and it turned up

Order arrived wrong, staff unhelpful, could not understand what they were saying since their English is so broken. No apology, no responsibility, very arrogant over a £19 pizza. I ordered from them often in the past, manager was supposed to call but never did, useless. AVOID, order from Dominos instead.

I was so pleased with the service I received from this sutton papa johns branch. I was very impressed with the quality of the food and delivery on time.

The best pizza I had in ages. It was delicious and it came really quick. Thank you!

Still not got my order!! Not had an update when it will arrive. So will be more than 15 minutes late. Because it’s still not here!!

Ordered home delivery, order took over 2 hours to arrive despite the website claiming it had been delivered. Phoned to chase the order twice and both times was told "5 more minutes" very abruptly before hanging up. Would not order from them again.

Fantastic Pizza, delivered on time.

So glad it was early was ready for it

I had a great pizza. Delivery was on time and food tasty

Very nice flavour and hot and well within the time stated

I called and asked what time it would arrive as it had gone past the delivery time by 15 minutes. They told me another 15 only for it to still not arrive

I was waiting over half an hour before my order arrived and it was cold and soggy when it did

I order from here because I love their special garlic dip but apparently they no longer sell their pizzas with it, I can get a standard garlic and herb dip from any pizza shop, that ruined my whole experience. Plus their sausage is now in balls instead of slices. Will not be ordering here again.

Arrived cold driver didn't know the area was on the phone telling me she was outside. Had to stand outside waiting for her .

Turned up early, unfortunately meant some of the food was cold though so could’nt have been in long enough/checked properly.

Always use this place for takeaway pizza.Easy to order and always ready on time.Never had a bad pizza yet and the service is always spot on with friendly polite staff

food is good but if you accidentally get HCV or salmonella, thank you very much, who knows what will hit a mentally unbalanced person who is after HCV disease . Tasty anyway

Sadly not enough, or any, pizza sauce... Good service and quick delivery but it's not the pizza for me. At least with other similar businesses you can request extra sauce, even if you have to pay. Would rather pay to get what I want than something I don't enjoy.

Had takeout Sunday night my husband been so I'll since eating with sickness & diarrhea and severe stomach cramps thank god I didn't eat any - will not be using again!! The pizza yes was made fresh but?? How old was the topping!! Terrible

Excellent service, fast delivery, nice hot food and friendly delivery lady. Spot on thank you

Yummy!! Really speedy delivery. Thank you 😊 🌳🌸

First time ordering from here but it won’t be the last!! Easy to order online for collection and was very professional when we picked up the pizzas!! When we got them home it was restaurant quality and very tasty, highly recommend!!!

First time at Papa Johns and the last. Hardly any toppings on either of the 3 large pizzas we ordered and one should’ve had green peppers. Actually came with mixed peppers so was too sweet resulting in 3/4 of the pizza being thrown away. The tomato base was not to our liking either giving the whole pizza an odd taste. Definitely not worth the price, there are cheaper places in town own offering better food. Gave a 1 star rating as our son didn’t mind his plus there was no option for zero stars. Also, watch what boxes you check if ordering online, you can get cash back off your next order if you subscribe for a fee each month amounting to almost £200 a year. Eating this on a regular basis would require them paying me.!! Sorry, would not recommend, read the low rated reviews first, wish we had.

Friendly helpful staff always welcoming

Ordered from here last night, they forgot the ice cream and when the delivery guy returned he made us go back and forth between boxes showing him.. I'm not sure what he was looking for he just kept wanting to see the boxes and was talking about it needed to be red. He looked like he was absolutely off his face on ket or some other kind of drug, it was only when I went to the front door he backed off. Sort it out

Absolutely shocking, the last oder I had was wrong so rang and complained to be told I would have the item free next time I order. I have just tried to order stating I have a free item to which they replied well its not written in the book the other colleuge must not have written it in so you can't have it. We'll that's not my fault your staff are not reliable and how many other customers do you say that to???? Absolutely discusting service keep your pizza will not be ordering again!!!!!

Almost a one star review but I awarded the second star because the pizza was good. Having said that the pizza was no better than Domino’s or Pizza Hut therefore sloppy service will be this franchises downfall. Took over an hour to deliver to us a little over a mile away. Delivery driver was mask exempt and handover wasn’t exactly smooth. In a saturated market such as Sutton-In-Ashfield you can’t afford to make mistakes and Papa John hasn’t impressed me at all.

Amazing.... Great service and speedy!!

First time using I couldn't fault delivered on time pizza was hot and yummy delivery man pleasant. 2nd time order was a hour late stone cold with wrong toppings.

Thank you to the manager Sam for great customer service and one of the best take out pizzas ive ordered 👌

Up urs dominos . Papa j all day .......

The food is amazing plus the staff are polite+friendly

Brilliant service!! A delicious vegan pizza and gorgeous sides. An honest mistake was made with my delivery tonight but was corrected straight away and a fresh pizza sent out to me by the store manager Sam. Great customer service!!

Just order xxl pizza and small for kids and they were hot and very good. They only took 20 mins to come great service 👍🏽

Knowledhable for products. Very helpful. Will buy from again

After reading so many bad reviews, we were unsure if to order. But we haven't tried a papa John's pizza before and with this opening round the corner we went for it. The food came so quick for a Friday night, they delivery driver was very friendly, the food was hot and very tasty! Would definitely go back!

Order twice from this establishment but 4 times from papa John's all together and 3 out of those 4 times something was missing. This time the pizza had none of the toppings which was asked, about 4 sweetcorn and a couple small pieces of ham. One of the 2 garlic and cheese slices wasn't even sliced. The driver didn't even apologise and just shrugged their shoulders and tried to tell me I had everything when it even said on the receipt that there was the item that I was missing. This is a disgrace.

Food is good wish it come a bit hotter though, keep missing something every time I order! Rang up tonight and told the guy they had missed something once again no apology over the phone and was told it would be half an hour or can sort it next time because all drivers are out🤔 then he suddenly says we can send now so wasn’t to mad.. but seriously need to up there game at the store i havnt orderd very big so shouldn’t be making so many mistakes

Cold food two days running and wife is pregnant and messed up first order and second and won't give refund and drivers very rude would not order again

Worst place forget order twice and drive very rude and never ouder again pizza come cold