Papa John's Pizza in Trafford

Amazing service from Abdul, what a legend

Absolutely horrendous service. Our pizzas had to be chased up after the app said they had been delivered. When we phoned up nobody knew where our pizzas were and that it’s because we are a very long distance away. We are 2.1miles away! When we questioned the distance they changed it to because we’re really busy. We have had previous orders that we should have complained about. Once our pizzas were missing half of the toppings! When we phoned up to complain they said they had run out of toppings! But failed to inform us or offer a substitute. They mention they will give some discount on future orders, they don’t! Honestly don’t waste your money. We are done with papa johns now.

Sooooooo angry and hungry！！！！！Never use this app again！！！！！

Always order for asap. The past handful of orders have all exceeded 40mins for delivery and even though they tend to email an apology and a "free" pizza, it keeps happening. The tracker is both useful and frustrating. It's a shame as it used to be so timely but this year the standard has dropped significantly. Won't be ordering for delivery again.

Never order from this place. The person on the phone and delivery driver should both be sacked. Ordered my food 2 hours ago at which point I was advised it would take 15-30 minutes. Still nothing and I can't get in touch with the shop anymore because they shut at midnight although the delivery driver confirmed his manager asked him to return my food because he couldn't find my address despite it being written on the damn order and the fact that he rang me to confirm the address when he was on the way. It's now 1am and I still haven't eaten and limited options are still open. Absolutely appalling service from multiple staff members.

Twice now I've ordered for delivery, once with a set time and once as soon as possible and the order first time arrived 15-20 minutes after the time we selected, mind you we had booked about 3 hours in advance. This time same as last time the order has been put as delivered and the food is no where to be seen for 15 minutes after. Their delivery is a joke, the person that answers the phone gives some lame apology and just goes oh the food will be there soon. I will never order from this store again.

Staff are always friendly and smiling. Always 5 star quality from everyone. My go to papa johns

amazing food tastes fantastic 5 stars 🌟

Pizza was very hot, well cooked with plenty of pepperoni topping. Ever so slightly greasy. Staff member polite and premises clean

Just don't bother. I've been waiting an hour and 10 minutes for my pizza on a Wednesday night...Still not here

Pizza is always good here. Love the thin base works pizza.

I placed an order last night with Papa John’s and specifically requested 2 special garlic sauces, which are my favorite part of the meal. Unfortunately, I received 2 garlic and herb sauces instead. This mix-up significantly impacted my enjoyment of the pizza, as the special garlic sauce is a key reason I order from Papa John’s. I’m quite disappointed with this error and hope that future orders can be more accurate with other customers as I will not order again from them!.

my order didn't arrive to me, someone had a nice free meal

Nice store and good environment. Staffs are friendly.

good service good owners quick pizza

Great value. Will definitely order next time

Got the food after an hour and it was warm but not hot. Part of our order was missing and the app and website are a nightmare to tackle. The food was very expensive compared to other chains.

Food was delicious and staff were so friendly

Pizza was delicious. Same as all the time.

I felt sorry for the staff that time. She was alone, doing all the jobs of taking orders and making pizzas. She apologized and was honest regarding the waiting time.

Thankyou guys food was fantastic & very quick. Staff was ploite & helpfull.

Please google, I want -50 stars for this company. They did not send me my cookies today. M17 1PH. —————500000000 stars please, thank you.

I ordered a jackfruit vegan pepperoni pizza, the store sent me the complete opposite. They had used real cheese & meat, which is terrible service as, aside from my wasted money since I wasn’t able to eat it, this is hazardous and would be considered a violation towards dairy allergy sufferers (or anyone who reacts negatively to meat) who can become very physically ill from the intake of it. Unfortunately, this has put me off entirely from ordering here again.

2nd time we've ordered from here and it's been marked delivered and not actually arrived yet. It arrived 10 mins after this and to add insult to injury, yet again, it's stone cold.

Dave was great, prompt and polite 👍

Much better than dominos they are actually generous with cheese which I love

Orderd online got confirmation it was ready to collect and they didn't have a clue about it wasted 45 mins sorting it

Soo.... I bought 3 large pizzas from here tonight for the first time... completely messed the order up... 2 were supposed to be thin crust. They were exactly the same crust as the regular crust pizza. I ordered peperoni,pineapple and bacon on my pizza. I got no peperoni no pineapple , instead i had mushrooms and bacon sure I paid extra to make my own pizza too witch ended up being a minging pizza with mushrooms. Won't be coming back you robbing sods!

Delivery was good and it was delivered on time but the pizza wasn't great. Wouldn't order from here again.

My experience with Papa John’s in Urmston will be my last. My family ordered £30 worth of food, which took an hour to arrive and when it did it was lukewarm! The pizza boxes were not contained in any heated pizza delivery bags just in the back seat of a delivery car. I called up the branch to voice my unhappiness, which they could only apologise. Even if offered, I probably would not want another pizza as it would likely take another long time to arrive. I am writing this review as a warning because this has happened to me twice! The first time I viewed this as delivery driver was extremely busy but occurring twice? This should not happen if part of your operation is to deliver hot pizza.

Amazing pizza 🍕🤤 I'd not got anywhere else some great deals on app or in store Staff are great really friendly an hardworking Always a pleasure would recommend

Order never came was due at 5.55-6.15 rang the shop at 6.20 to be told its on its way then time changed to 6.55 still no food rang the shop again to be told they hadn't even started the order absolutely disgraceful service and will never go here again and would not recommend it to anyone

Terrible wait, had to wait over AN HOUR!!! For pizzas to arrive after being told it was on it's way. Seriously doesn't take over an hour to get from there to my place!!!!

Spot on as always love you Papa 😘

Good food, service, price and free extra sauce

You're late, don't you answer the restaurant?

Staff very rude were swearing not at customers but with each other and talking dirty which is not professional

Order arrived 1hr late, called after 10 mins late and they assured me it would be 5 minutes as the driver had left the shop 5 minutes earlier. Waited until 15 more minutes had passed before calling again to find the shop was closed with no contact. Absolutely disgraceful service. My colleague missed his lunch break because I was waiting and now I’ve spent mine awaiting my food delivery which I will now have to reheat and not enjoy in a couple of hours!!! One very, very disappointed customer!

Ordered one pizza and it was just over 2 hours late! Had to ring the store several times, first the just eat drivers were blamed, then that he had to make it again as it was cold but assured us his own driver would be leaving with it in 5 mins. 25 mins later still no pizza, rang again and told it was on its way. Pizza finally arrived, luke warm. Rang store and asked for a refund and was told we had the pizza so no refund. Told them they could collect the pizza! But still no refund or apology for the inconvenience (we all had Indian but my daughter doesn't like it so we had all eaten while she was sat waiting for her pizza!). Eventually offered a replacement pizza for the next day at 6pm, had to ring the store at 6.10 and pizza arrived at approx 6.35! Honestly the worst customer service I've had in a long time! Very poor for such a big company!

This place use to be the best pizza in Urmston but it has new owners and has gone down hill. Light on toppings and pizza undercooked and sides not hot. I'll be going back to. Domino's in future.

I booked my delivery for 3:45 bearing in mind the first delivery slot is 3:45 it turned up an hour late and just warm not too far off cold won't order again

Always a great service from start to finish the food is always hot and the drivers are very happy to serve customers

If I could give 0 stars I would. Waiting over an hour and a half for food now. Every time I ring the store they make up an excuse and say its coming. This is ridiculous. Worst staff and store going. How this place is still open I don't know. I see so many people having issues with orders being so so late. Staff are incompetent

Don’t bother. We’re still waiting here 90 minutes after ordering.

Appreciate it was a late delivery but the pizza looks like it was put in a washing machine

Terrible pizza. Ordered 4 pizzas for the family as a treat. Arrived luke warm . Each one had a tiny amount of cheese on it that the pizza oven had burnt to a dark brown crisp. I'm sorry but when you are paying 23 quid each for a pizza the most basic thing you expect is that the cheese be gooey and pulls apart. Also there were slices of our Hawaiin that didn't even have pineapple on it. Absolute joke. Wish we'd have ordered Pizza Hut instead.

Absolute scam, I made an other through the website and paid 29£. They said they don't have the payment or the order. I called my bank and they said it did go through but it's also a reoccurring order!!! Meaning they looking to keep charging me in the future. Now I have to wait until the 1st of May to see if they charge me or they give me the money back. Scammers don't you dare to charge me again and send the money back to my account. Fuming!!!

Do NOT use this branch!!!! everytime I order they take hours to arrive and deliver cold food!

Charged me over £15 for the smallest plain cheese and tomato pizza I’ve ever seen which managed to give me food poisoning. AVOID 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

Would not go to any other local pizza place this is the best ever ! Always hot and fresh service is great also staff are friendly

Kid's said it was like a microwave one

Best freshly made pizza in the local area

Ordered through Uber Eats. They cancelled my order after 30 minutes and I never got a refund

Always collect in person and its ready within 20 mins! always super tasty

Over rated, over priced, average pizzas and didnt even get the order right. Wont be a returning customer I'm afraid.

Unable to process our order but still took payment, promised a refund however we are still waiting on a refund over a week later, poor customer service by both the branch and the head office

Amazing Pizza with fabulous price 😋 and Fast delivery 😍

Good service and great food at a reasonable pric

Best pizza's around, delivery wast fast.

Absolutely delicious pizza and side's, well worth the money as a treat now and again. My only criticism is not enough tomato sauce on the base but apart from that perfect. Delivery was quick considering it was a Friday early evening and the driver very polite. Will be ordering again. We'll done Urmston ✔

They have fast delivery and delicious fresh food

Very expensive £16 for a small pizza

The garlic sauce is so oily like in deep of Petrol Station, I felt like I literally drunk oil from your car. Dough is so chewy. Papa John's made me realise that we are in recession.

First ever papa johns for me today. Lovely pizza tasted fresh and great texture. Easy ordering, made super fast. Collected in person from professional super friendly staff.

Good and they delivered to Peel Green from Urmston.

Well done and keep up the good work! 🍕

My experience is pretty much reflection to the previous reviewer Made first phone call however after waiting over an hour and some one answered who was very unhelpful and wasn't even able to provide me with an update on the order. The second phone call was quite some time after to cancel order again if it was just to review person and helpfulness would be Luke the beacon in a world of chaos. Eventually canceled my order and got a refund yes I know it's a new franchise with teething issues and other issues that may have contributed to the issues. Over the years I've eaten papa john's north and south of the UK after living in various places near a franchise and was very excited and looking forward to being able to get a Papa John's delivered after nearly 3 years of not having one I'll be honest the way my first call was delt with has tarnished my faith and possibly not to to try this franchise again because not being able to keep on top of orders or provide an estimate of managing them is rather shocking and unprofessional.

Love papa john's but urmston have one now bit closer but do not deliver in irlam please get a papa john's in irlam then i can enjoy my night with out having to drive and not drink

I've had pizza from lots of places large and small. Papa John's I can confirm is the best by a country mile! The tomato sauce is a little sweeter tan most, coupled with perfectly tanned cheese and sausage pieces like little footballs. Served with a beautiful crisp bottom of base and complimented with a garlic sauce, evey piece of this pizza was devoured with gusto. Would I order again? Hell yes! Would I recommend them? Absolutely! Keep it up Papa John's and Pizza Hut will be quaking in their boots!

Lovely pizzas, brilliant price 2 medium pizzas £14 will definitely order again

Pappa John's has arrived in Urmston after such a long wait. So happy to have been able to order through Lucie, who was very accomodating. My wife is celebrating her 50th today and instead of going for a plush sit down meal opted for pizza. Brilliant service and really appreciate the birthday acknowledgement. 👍