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3.0

Based on 13 opinions finded in 1 websites

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Nº 2607 in 2913 in Edinburgh, City of

Nº 136 of 149 Italian in Edinburgh, City of

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score
OpinionsNoteTripAdvisor133.0

comment_iconOpinions

No refund.rude staff.no pizza.crap company. No customer service to complain and get refund paid 25 pounds for no food .I will cause your shop thousands in cash by turning up at your shop with a placerd warning and scaring away future customers give me my money back you crooks. You don't treat locals like this ya plum

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Stewart A . 2023-10-20

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Made 2 separate orders. One for my address and one for my families address. My order arrived (after driver tried to deliver across the street??) with the wrong pizza. We called and they offered to send out new pizza. I then got a call to say my families hadn’t arrived so I called again to be told there was no other order. I told them I had confirmations and payments taken and gave order numbers - still wasn’t resolved so I went into store and showed them in person to be told it’s not their issue even though they messed up both orders? Refused to give me refund for my now cancelled orders and refused to give me head office number. Absolutely disgusting staff attitude, also does not understand basic English. I got very angry when leaving but absolutely do not regret that.

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jenna h . 2023-05-05

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Had a vegetarian pizza on the go . It was amazing in taste crisp on the crust and a delight on the buds Great pizza worth the price too

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rahul s . 2023-02-06

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Very disappointing Pizza. Even worse service. I ordered a Hawaiian Pizza (ham and pineapple) and was disappointed that there was only two pieces of ham on my 12 inch Pizza!! Seriously 2 pieces!! I called Papa John's expecting a replacement Pizza, a refund or an apology! What I didn't expect was rudeness and denial. Luckily there are plenty othBlvery good takeaways in and around Blackhall.

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mikeselv . 2021-09-28

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I ordered delivery today from Leith store. I saw on the tracking that my order was delivered and I called them. They told me very kindly that they have an issue with the tracking and I should wait. 20min after my call my neighbour delivered at my door my cold order that the driver just left at his door at the next street. When I called them back they asked me to give the order back so they can make an other new for me. As I said I was waiting far too long to have my dinner. The other option was a discount on my next order. But unfortunately it won't be any other order. I am really disappointed from the service.

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Sophia m . 2021-09-12

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Firstly, always search around the Google Box for vouchers - they exist, I got one that eased the pain from the howler of a meal. Secondly, placed order online and within 20 minutes order delivered - impressive. The BBQ wings were microwaved, the skin was gloopy, the wings were microscopic and the sticky special BBQ sauce - MIA. Thirdly, the Pizza was adequate - for a £9.99 pizza. Problem was - this was a £19.99 pizza - yikes. For that sort of pricing it should have been stone baked in Turin and Lear jetted across. It wasn't and as said - it was a very fast delivery - so no fault, except the price tag. Finally, the desert, the Toffee Apple Sticks - that arrives in the shape of a pizza, cut with a pizza cutter - but not sticks. It's a small pizza with a squirt of caramel sauce - that bakes into the dough, no apple sauce as described and no extra caramel sauce squirted over the top to finish it off. It was inedible. I called the restaurant, spoke to the manager - was told that this was how it should be, so I hung up. NO offer of getting it back to inspect it, no apology at my utter horror, just a 'that's how it's supposed to be. "Familiar flavours of bonfire night - Our dough is covered in toffee and apple sauces baked and then drizzled with more toffee sauce" No it aint - mmmm Hmmm - no it aint, nothing like the descriptor - no sireee. The score was for the fast delivery - but quite frankly - I can live without that and the next time order from a place that actually serves decent food for a decent price.

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amalkadog . 2019-06-02

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Got the itison voucher for this branch ... was a good deal but the service and standard of food and service ( more so ) let it down. Store wasnt that busy but we waited nearly 45 mins for a orfer that said it would take 15 mins. Asked the young guy at desk how long it would take and he said he didnt know...... well go and find out please. Didnt even apologise. Staff in the kitchen were not wearing hair nets or hats and he had a long fringe. He wa going between making the pizzas ( handling the dough and touching the till) He was covered in flour and so was the till. I am sure as basic hygiene you should be washing your hands between these especially when handling money !! Pizza its self was average and i would say they the were extremely light on the toppings. Very disappointing

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Lyndz14 . 2018-07-30

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We just wanted a couple of pizzas and decided on Papa Johns as they usually they are good. The chicken pizza with extra chicken very disappointing! The garlic bread very hard sorry guys i know you can do better

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Paul M . 2017-03-13

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We ordered a takeaway from here on a Thursday where we just couldn't be bothered cooking. Excellent food, excellent deal.. Food was hot, fresh, delivery time was good. Chicken poppers are sublime! This is our 2nd delivery from here and we will definitely order again.

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Abi S . 2017-01-04

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My hubby and I ordered online. Our food was delivered quickly and was absolutely fantastic! The chicken poppers were gorgeous and the pizza was delicious. I highly recommend it!

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Abi S . 2016-09-29

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Me and my partner ordered from papa johns it was the first time I have ordered from here the food tastes nice but it wasn't until a couple of hours later that me and my partner caught very very bad food positioning which made us bed bound for a couple of days. If you still wish to eat at papa johns be careful!

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DDMorrison . 2016-07-04

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The quality of pizza and the excellent and speedy delivery service are what makes Papa John's the best. We've ordered from here a number of times and have never been disappointed.

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jlowleith . 2016-05-01

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Great service. Pizzas delivered on time and at least twenty colleagues enjoyed six different varities. Delicious and very moreish.

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Daniel P . 2014-01-28

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Great pizza! Bigger and cheaper pizzas than Domino's. I order at least once a week! There are always great online deals and papas rewards means you earn points towards free pizza!

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CR11S . 2013-09-15

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