Ali's Takeaway in Edinburgh, City of

Disappointed Regular Customer – Quality and Service Have Declined I’ve been a loyal customer here, especially for the shish wraps, but after my recent experiences, I don’t think I’ll be coming back. In my latest order, I clearly requested only garlic sauce and salad dressing for the sauces—but they misunderstood my note and assumed that’s all I wanted in the wrap. They left out the entire salad that normally comes with it. I ended up with a dry wrap containing just meat and sauces. I understand English might not be everyone’s first language, but my instructions were very clear. When I reached out to customer service to explain the issue, the person I spoke to was rude and unhelpful, offering no solution or apology. Unfortunately, this isn’t the first problem. My second-to-last order had burnt lamb meat—so overcooked it completely ruined the wrap. While the owner did offer a replacement, I was still made to pay for delivery again, which didn’t feel fair considering it was their mistake. I’ve supported this place for a while, but the quality and customer care have really declined. Very disappointing experience.

Amazing food staff are also brilliant

One of the Worst Takeaways I've Had I recently tried Ali’s Takeaway and, unfortunately, it was a disappointing experience. I ordered the Donner Wrap, which cost £7.60 — a pretty hefty price for a takeaway. To my surprise, they also asked for an additional 50p charge if I paid by card. I’ve never encountered an extra charge for card payments at any other place, which felt a bit unnecessary and frustrating. When I finally got the wrap, I was really let down by the quality. It was incredibly bland with no real flavor or seasoning. For the price, I expected much more. The meat was dry and lacking in the typical spices that make a donner wrap delicious. The wrap itself wasn’t anything special either, and it felt like it had been thrown together with no care or thought for presentation or taste. Overall, I didn’t feel like the food was worth the money, and the additional card charge left a bad taste. The experience was underwhelming, and I honestly won’t be returning. I’d recommend skipping this place and trying other takeaway spots in the area that actually value their customers and offer decent, flavorful food without the hidden fees.

First time we have had a pizza from her. It was great. Plenty of stuff on the pizza. 👍

Fantastic service and food once again.

Excellent service and the pizza was very good

Excellent service and lovely food once again. Thank you

Excellent food and prompt service once again. Thank you

Ordered in error to the wrong Ali’s but can’t say I regret it for how far away it was food still hot n quality was amazing definitely be ordering again

Great meal tonight best in a while

food arrived but my drinks were missing, I called the restaurant to advise and they agreed to send the delivery driver to drop the drinks off. unfortunately my drinks didn't arrive and the restaurant didn't bother calling me back.

The delivery driver was very rude to staff who received my order. I wasn’t able to get to the door when he buzzed on time as I work in care and didn’t have my phone on me. He told me not to order again from this company if I can’t accept a delivery on top and not to waste his time .

Excellent food and service once again.

Excellent service and portions as usual and hot. I’ll definitely be ordering again

(Home delivery) Fast delivery, the food arrived hot, pizzas with thick and good dough.

Fantastic delivery service once again 👏 and amazing food once again 👌

Very polite driver , food was lovely and warm

Had an amazing Donner Kebab. Excellent service; I wanted something quick but not sacrificing quality. Sooo glad I did because it was absolutely fantastic. The service was exceptional, but the food is what really matters and deserves more than 5 stars just for that. Great experience allround. Can't wait to try something else.

Excellent service once again and lovely food.

Apart from the donor meat being cold always tastes good.

I ordered fish and chips . It looks like frozen fish bought in Lidl. It tastes like paper. Never again

Food was great again, delivery driver passive agressive rude and not very understanding.

Kebab meat not good quality greasy

I normally order alot from there.never again.3 times a driver came to my door.no hot bag and minus 4 outside.food was cold 1 driver said just put in in microwave.i told him take it away.so won't be back

Lovely food as always, shame about the garlic bread though xxxxx

Best Donner Pizza we’ve had for ages 👍🏻🍕🍕

Really enjoyable food and service once again.

Veggie kebab was very good with nice fresh salad and veg. Really enjoyed it

Excellent food and service once again.

Excellent food and service once again. Thank you.

rubber pakora, burnt garlic bread and limp warm salad. what a treat. never again.

Food amazing as always chicken pakora best iv tasted good portions as well and always super fast delivery

order never arrived. must've been delivered to wrong address. seems silly when there's a code that needs asked for

Once again, amazing food 😋 and great service and prompt delivery.

Not ordered from here for ages glad I did lovely meal.

This was the second time I bought food from your establishment, unfortunately this time I was quite disappointed about the quality, taste and look of the fish. It looked like been reheated every day in the past week and eventually some has bought it. I won’t even mention scampies as they weren’t any better.

Badly taken order resulting in incomplete order being delivered. Rotten customer service. Definately won't be back!

Good was piping hot, packaged well and tasted amazing. Thank you

First time have ordered here. Food took well over an hour to come, delivery driver was surly. Baked potato quite nice, pizza was really thick dough and loaded with jalapenos even though it never mentioned these on the description.

so, used to absolutely adore this place for there pizza base sauce and there style of chips, asked for a 12' thin based chicken and sweetcorn pizza, I got 12 inches of dough 'unfortunately I can't give 12' of anything so i won't be judgemental' but i did state thin based not a toppings with dough. also chips aren't unique more oven style, not chippy chip style, more supermarket. actually gutted about the quality. genuinely should've went and got a pizza from asda and oven chips.

Quick delivery and the Pizza was excellent as usual I will definitely be ordering again

Excellent food and service once again. Thank you.

baked potato and colonise and bacon with onion rings were extremely yummy

food was delicious, and hot, definitely would recommend to others

Ordered at 6:15 estimates delivery for 7:00 arrives at 7:45 food cold and soggy! Phoned to speak to someone explain situation passed to an apparent manager who is shouting at me it’s only an estimate! I explained yes but estimate and 45min beyond estimate is not expected when I live 10min drive away nor is rude staff when you are paying for a service! Won’t use again waste of money don’t recommend much better takeaways within area!

No recomendaría pedido a las 6 : 15 para entrega estimada 7 : 00 llega a las 7: 45 teléfono frío sobre la entrega y el tiempo que está tomando y el gerente es muy grosero dice que este es un tiempo estimado y me grita por teléfono. Tienda está a 10 minutos de mi casa no se utilizará de nuevo. Rudo arrogante y no me sacará ni un centavo en el futuro. .

Ali's made a v rare mistake on a busy Friday & delivered an incorrect pizza. I phoned up, explained & they they sent the correct order out straight away, with an Irn Bru to apologise! Excellent customer service & why I'll always order from them! Perfect! 😊👍👏

Excellent food and service once again 👌

Top food, lots to choose from and great service.

Normally the base is quite thick, however today the base was v thin, though the toppings where as good as always

Excellent pizza was piping hot and lots of salad and sauces will definitely order again

Nice food as usual. Delivered quickly and hot. A bit peed off I've not been getting my vouchers for a discounted meal. None for atleast the last 2/3 orders.... What's the all about 🤔

Excellent food and service once again. Thank you 😊

Just wondering if the shop has thin crust and deep pan on offer?

Excellent food and service once again. Thank you 😊

Huge mix up. Was told that driver had been to my door and no answer! No one had been to my door. Restaurant called me and said they’d send a new delivery. 2hours and 15 minutes from original order I received my food. Penne Fungi Creme was actually penne carbonara just penne in a cheese sauce and I wasn’t able to eat it. Pizza was acceptable but by then I was so put off I didn’t even eat half.. very disappointing to say the least..

The pizza was a little burnt and a little mushy

they just show up when they feel like it, none of their food matches the description on the menu, had same problem multiple times

Paid £2 extra to have green chillies on my pizza and they didn't add them.

Lovely food as always, but thought the chicken kebab meat would have been a bit more, my husband loved it!!! Literally licked the plate, just maybe a bit more chicken!!!!!!!

We have used Ali's many times before. Unfortunately tonight our Bolognese Pizza 🍕 was burnt. Hopefully this was a one off occasion. Thank you for giving us the opportunity to leave our review.

5 stars doesn’t do the pizza justice, my husband says it’s the best he’s had in ages!!!!! Thank you so much, keep up the good work x

Lamb could have been softer .hard to chew

Always early, always hot & cooked to perfection! 🙂👍

One of the smoked sausages was missing so only one was delivered!!

I ordered chip, cheese and kebab. but that's not what I received. the cheese was missing and I paid for it. I've been charged for it also. when it such probably have been reduced to chips ans kebab option on the menu. not sure I'm gonna be ordering again for a while. was really looking forward to trying this put. disappointing. I can't remember how it was as I was busy at the time

Once again great food and service. Delivery was excellent.

Usual quick delivery. Food was tasty and piping hot 🔥 Cheers!

My first time ordering from here I got a pizza it was very nice the crust on the pizza was very nice and great veggies to the only reason I gave a 4 star was the food was just warm all most cold I don't know if you can get the drivers to use bag or a better one if they use one but overall I would definitely order from her again thank.

My first time ordering from here I got a pizza it was very nice the crust on the pizza was very nice and great veggies to the only reason I gave a 4 star was the food was just warm all most cold I don't know if you can get the drivers to use bag or a better one if they use one but overall I would definitely order from her again thank.

Good food proper chips delivery guy spot on👌

Chips brown overcooked and same with onion rings black and crisp. Have took photos. Clean your oil

I've got the different food from which I've ordered. I'm very disappointed and they are irresponsible and not attending the calls after I got my food delivered. I've wasted my money on them. It's waste of money and waste of time.

we have got the wrong delivery. I'm unhappy with it and I've had the food yet. this is so worst experience I've ever had

Amazing food and prompt delivery once again. Thank you very much.

do not use did not deliver to correct address and then denied that they had delivered to wrong address ....

It came coled the box was based up sauce everywhere

Delivered within 15 minutes of order, was surprised. Turned out was undercooked, very bad.

Nice local takeaway. Guys are always friendly and helpful

the delivery was very quick and the food was spot on and very tasty 😋

Great food and great service just like always!

Make sure you bring cash as they charged a 50p handing fee on card transactions. I expect the 00s to be calling them soon to ask for their handling fee approach back.

no salad or salad sauce with my Donner kebab! it was just a pitta bread and meat!

Pizza from here is the absolute best it's ever been don't know what they are doing but they better keep it up 😋

Great food, Munch box 12" had tonnes of food, couldn't finish between 2 of us and both big eaters! Cheers!

The pizza was really cold couldn't eat itbdelivery driver didn't say sorry for being late paid 13.65 waste of time and money

Excellent food and friendly staff. Keep up the great work!

Took a while for delivery around 1hr for cheesy chips and a kebab. Did have to put food in microwave as it was slightly on the cold side. Did enjoy it for what it was would maybe return again … still looking for a good takeaway in Edinburgh

Perfect pizza as always! Plus only red peppers - my favourite! Delivered early, wonderfully hot! 😊👍

Hardly any topping and the scoop of ice cream that cost me £4 was so tiny beyond a joke

My order I got was completely wrong I ordered 3 hamburger kids meals and was given 3 pizza I never had an issue with this restaurant before but this has made me think about ordering from here again

Giving wrong order I ordered 3 kids hamburger meals and got 3 pizza ones

Abysmally bad at fulfilling an order. They make mistakes almost every single time. Yesterday I bought a breakfast and wad 'relieved' that the only error was to forget the syrup for the pancakes... That was a win for me as usually something more substantial is missing especially when you add extra items (e. g. Extra eh on a mcmuffin)... They just ignore such requests more often than not

Great experience. Food was great, very hot and delivery was when stated.

Perfection as always, thank you! 🙂

Another excellent mixed kebab very tasty and delivered on time

Food was awful! Frozen chips and the fish was frozen too! Even the burger wasn’t cooked well. Do not use this takeaway! Avoid!

I made a request tonight for my daughter who is pregnant and craving lol which they honoured so top marks guys thank you again :)

Perfection! and red peppers! Many thanks again! 😊

The amount of chicken for a large was not enough , the marinade on chicken was awful threw in bin, I have had other food from here that was nice, will never order chicken kebab again