Papa John's in Hammersmith and Fulham

Love their pizza but progressively getting lighter and lighter on the toppings. Left feedback via their request through email and still the same . My husband ordered double his toppings for this reason and still no change and very light. Not sure we’ll order again.

This is the worst pizza ever! Very dry, and hardly any toppings on their pizza. Vegan pepperoni disintegrated on the pizza and hardly had any flavour. The cheese bread sticks were terribly dry as well. The quality is bad and hardly like any Pappa Johns I have ever tried. They should be reported!

Ordered delivery at 7pm, at 8.30pm I spoke to them on the phone and they said it would be another 15 minutes. That was 1 hour ago. Terrible service. Avoid like the plague.

Disgusting service, useless rude staff, achingly slow delivery. Promised a call back on three occasions, been hung up on, waiting for over an hour and a half, for a quoted 30 minutes delivery and we still don’t have the bloody pizza yet!!!! Absolute shower of sh!t

I had to call them about 4-5 times with updates….

They did not deliver my order. I want a refund.

Been over an hour since food was supposed to be here spoke to restaurant driver went wrong location other side of London said they would then get it to me in 20 mins and as of yet still don’t have my food expecting full refund even if it does somehow show up. Shocking service, don’t think will ever use Justeat again

Otherwise all meet)?he!’mjzjs mins Xmas? Thank

Not recommended. Food arrive 45 mins late and was barely warm. Tried calling the shop 4 times and no answer. No updates offered either. Still waiting for refund. Will avoid this shop at all costs

I did not received my order very bad experience it’s says first that the order is confirmed they charge you and after they don’t come anymore with the order I’m not happy about that losing my money for nothing

food came 3hrs late after driver left it somewhere. Somewhat made it up by giving me a large instead of what I initially ordered.

The customer service in this store is next to none. Seriously, don’t bother. The driver was rude and the manager couldn’t care less. Order from dominos.

Dreadful experience Ordered after I got back from my night out at 2.30. The restaurant kept answering the phone and immediately hanging up so couldn’t get hold of anyone to find the west about of my order, the delivery didn’t arrive until 4am and the food was completely cold

Never got my food, Do not order from here. the other reviews are right.

First time I ever order Papa Jones: not very impressed, just okay.

Deformed, taste bad, and not worth the expensive price

Never turned up. Terrible customer service

Poor delivery time, don’t say it will arrive at 12 latest when it’s going to come 40 minutes later

The food came 20 minutes early so it’s no wonder they missed an ingredient on the pizza. We ordered cheesy jalapeño bites, potato tots with four cheeses, a medium ‘The Mexican’ pizza, cinnamon rolls and cookie dough ice cream. The pizza is the food with an ingredient and missing and they’ve forgotten the BEEF. The only bit of meat on the pizza and it’s totally missing??? The four cheese potato tots are really bland as well, there is literally no cheese anywhere to be found on or in them. Everything else is ok. Don’t think we’ll be ordering again from them as the pizza situation just really annoyed us.

Crazy resturant , never order from this place ever again

The Delivery guy put my pizza on the floor without any package which I find absolutely disgusting who knows how many peoples feet have been on the ground. He literally was just gonna leave until I caught him. Not happy about the delivery

Not the best pizza , tomato sauce tasted funny

Not even getting a refund on this order which isn't showing up. Absolutely perfect!

My food wasn’t the warmest. It came lukewarm

Waited nearly 2 hours for my pizzas which then came dry and cold. The centre of the pizza Margherita didn’t even have cheese on it. The meat on the other pizza looked and tasted like dog food. The so called six cheese potato tots side was dry with burnt cheese on it. Every time i called the branch they would just say to wait an extra 10 minutes, so useless. The nicest thing from the order was the 7-up. Save your money, dont order from here.

The pizza we ordered was SO good. Also the special garlic sauce was on point. I’d definitely order here again next time.

The food came hot like just got out of the oven. Literally like from the oven to ur door. Super fresh baked and hot for that reason u deserve 5 starts. Keep the excellent working up.

Great just a little over priced 🍕

phoned the restaurant, he couldn't understand my postcode. Didn't offer an explanation and didn't seem to care

Piping hot pepperoni perfection delivered with a smile

Call me rather than leaving it outside!!!!!!

There was a mistake in my order.

Usually delivery times are good, and food is still warm enough to eat. This time, however, the employees somehow forgot my order, and only notified me they do not have an item 30min after I'd already ordered it.

I ordered a pizza online... 1 hour later still nothing.. I called and they told me that they were a bit late but that they were on their way. An hour later..still nothing.. I called back and they told me that well.. they were too busy to come... I never had such an experience with a pizza restaurant in my whole life! Avoid at all costs!!!

Terrible service! I ordered an ice cream to Papa John’s Pizza, and after 40min they finally delivered... the wrong product! When I called them to raise the issue, they literally told me that they didn’t have the the right product and decided to proceed with a random one instead! No apologies, they just hung up on me! Papa John is this how you treat your customers?

I ordered pizza from Papa johns Fulham London branch. The selected pizza was tandoori spice which has a marketing ingredient of mint sauce. I post the picture so anyone can help me find mint sauce on it. I have always received garlic sauce with deliveries from Papa johns from other branches but this branch maybe thought I dint deserve it. I rang them up to make an order and they advertised me £11.99 deal ‘apparently’. When I went online, I saw the same deal for £10.99. Seriously!!?! Out of principle I feel I will not ever order any pizza from the Fulham branch. The lady although dint seem to sound rude but she still came across so. Guys avoid it by far!!

The delivery guy wouldn't deliver to my door because the lights weren't working in the building- takes away part of the delivery service when you have to go get it yourself.

This Papa Johns has a pretty friendly staff, however every time we came in, there seemed to be only 2 staff members working. Therefore, we had to wait a while before being served. However, the pizza was very delicious.

This place is terrible... I know we are talking of pizza delivery but it can't get worse than that! The order was a disaster! The XXL pizza turned into a Large (like the two other ones), everything cold, disgusting! I called the shop because of the "Papa John's quality guaranteed"... I had a rude person over the phone, so I asked to talk to the manager... the person told me that "HE was the manager". He first told me that the pizzas were going to be changed and that two new pizzas were on their way... 10minutes later, he calls me back and tells me that after giving it some thoughts, he did not want to change the pizzas... that they "couldn't be cold" and that I must be wrong (what would be the point??! Why would I call to ask two same pizzas in exchange of the old ones, and wait an extra 30-40min if I was wrong???!!). Threw everything in the bin... diner ruined, will NEVER order again! This place should lose the Papa John's franchise, it is a shame for the brand!

No Buffalo sauce in the delivery

ABSOLUTELY AWFUL. I'd give a negative rating if it was possible. The woman who dealt with this poorly mostly was someone called NATASHA. I ordered my pizza, it arrived LATE and arrived cold and I was apologised to (as customer service assistants should) and then said my pizza would arrive in 20 minutes. Had to microwave the pizza whilst waiting because my younger brother was getting hungry. By the time the new hot pizza arrived, it was 40 minutes after I made the phone call. The guy then asked for my pizza back (which i've never heard of being a policy before but nevermind that for the moment) and then said that I couldn't give it back because more than half the slices were gone. Mind you, from the time I ordered my pizza to the time it arrived it had been 2 HOURS and they expected us to just sit around hungry? An absolute joke, and this Natasha girl responded the phone when I called back but you could tell that she wasn't answering in a genuine manner. Rubbish and rude staff, employ someone who's worth it. The only good person in all of this is the second delivery guy, would was really kind and apologised about the inconvenience. If you're going to order from Papa Johns, order from any other than this branch in Fulham.

Nice tasty pizza but delivered 30 minutes late and I had to call them to find out where it was

Food is late for more than an hour...

always great service and excellent food. Definitely better than their competitors!

Hi. This was not delivered. they had the wrong address and said they don't cover this area. thanks a lot! never using your service

Hi. This was not delivered. they had the wrong address and said they don't cover this area. thanks a lot! never using your service

There were only 10 chicken poppers, not eleven. And the delivery guy forgot the ice cream and had to come back. The food wasn't that great. On the plus side, the delivery time was incredibly quick. But I wouldn't use it again.

I found this place open around midnight, with wide variety of delicious pizza. Service was friendly and quick.

I normally highly rate Papa Johns, but this branch I ordered BBQ Chicken - and it turned up with no BBQ sauce at all!

Its Papa John's so you know more or less what you are getting, its okay pizza at an ok price with okay service

They only let me know now 1 hour after I ordered that it will take them 1 more hour (2h) to deliver.

The delivery man did not bring our drinks, he said he would return with it but never did leaving us to eat a pizza with no refreshments. Didn't even give us a refund or pick up our calls

Muito bom, pizza muito saborosa em relação a outras redes. O preço também é justo e o atendimento foi rápido

Extremely poor value for money. £19.50 for a medium. This will be my last order

The delivery driver left the pizza at the front desk without calling me. I am now left with a cold pizza. This is not acceptable. I want my money back as I have not got what a paid for

Delivery was late! it said my order was completed when it wasn't delivered. I called the restaurant to find out where my order is the guy on the phone was nice and said it will come in 3mins. It finally came the delivery guy was smiling, kind and polite.

I'm normally a Papa John's devotee, but I was left somewhat disappointed by a delivery from this store. Pizza arrived 10 minutes late, & was lukewarm at best. For the prices they charge, it should be better than this.

3hours after the order and still no pizza

If I could give no stars I would The food to over an hour and a half to arrive. I called then twice and they had no idea where their driver was. Food arrived it was cold and the driver insists for cash despite be paying through the app. The poorest experience for something as simple as a pizza.

Pizza was alright but forgot my two dips i ordered and was over an hour late

Really good pizza, but the potatoes wedges weren't all cooked property, some were quite hard! But amazing pizza so it won't put me off ordering again :-)

Nunca comprar desde aquí! El peor servicio de atención al cliente de su vida y no conseguir su pizza. El gerente Usama Waheed bien "bordistas". es probablemente la persona, más falta que he conocido! Incluso su conductor tenía una mejor idea de servicio al cliente que él. mintió para nosotros, probamos a timo, y en última instancia colgó el teléfono con nosotros. Él singlehandedly me hizo nunca quiere comprar de Papa John's.

Ordered a take away Pizza (2). Plenty to choose from and the wait was only fifteen minutes. Delicious! Family advised Papa John's made good Pizza's ...and they were right!

Para mí, me gusta la pizza Papa John's de la marca. Me recuerda a los recuerdos de la infancia. Esta es una pizzería mixto. Tiene una capacidad limitada. No me pizza del orden de más de lo una vez. Me pareció que la pizza es de calidad media con un buen servicio al cliente, nada especial. Es una comida rápida mixto. Creo que la calidad podría mejorarse.

I think it`s better for everybody to avoid this Papa John`s. I ordered many times from here... today was my last order! I never get my ordered items correctly, everytime something is missing. (of course if it`s a coke or something what the delivery guy can buy in shops they quickly run for it... but still your main food gonna be cold after all the procedure) Bad management, very poor customer service. All together i think that is the worst branch of Papa John`s!

I asked Just Eat and the restaurant where my order was after 2hours, 1.5 hours after estimated delivery. After talking to the 5thbperson they said they sent it to a different number and there was no answer on the phone when they called, said I placed the wrong address! I told them to check the receipt they sent out, which had correct address and phone number, they tried to blame everything on me and then said I should goto Just Eat to get my money back... Never again PappaJohn, never again!

Order submitted and stated it would arrive in 30mins. After one hour we called and were told the ovens had been broken for hours and our order would not be coming. Nobody contacted us to tell us and payment has been taken. Unacceptable.

Awful experience and also you of just eat not replying to my email. Rubbish!! I've been a costumer of just eat very long time but after yesterday, thank you but not anymore

forgot my extra dip again but stilled charged me the extra 40 p again.

Appalling service,waited almost 2hrs for a pizza that was barely warm with congealed cheese. No customer service at all from the guy I spoke to,his attitude was very much 'what do you want me to do about it' when I called after an hour to ask where pizza was,was told pizza was 5-10mins away but 30mins later still no delivery! Same attitude from delivery guy. Wouldn't order from here again even if I was desperate!

Always good food and fast delivery. What can you say!

I paid for sweetcorn to come with the pizza and it didn't come with. Papa John's in the US and other countries is much better than here, I really was expecting better quality, really disappointed.

They forget some parts of meal, the driver told me to call them in. I tried to call them more than a couple of times but no answer and no response.

doesnt even deserve a star. Atrocious costumer service. Food delivered over 45 minutes late and help on the phone no apology!

Absolutely nothing to complain about - just damn good pizza nice and quick. Driver was friendly and brought the pizza right to my door instead of just calling when he was out front. I thought that was extremely nice and tried to tip him a bit more to show my gratitude. If his boss reads this and can figure out who he is, he's doing great at what can't always be an easy job. Also like the excellent range of dipping sauces on offer, including raita which you rarely get at a pizza place.

Madame has ordered pizzas twice from this establishment and has spent the night twice on the toilet.Last time was yesterday 16/11/2014.Madame phoned the shop manager and he proceeded to blame the customer for their ailements and said that he was not going to do anything. He then added that we could sue if we wanted and contact the council.Zero for customer service.Note to the Papa John's : would seriously consider giving this chap some elocution lessons and several months of Professional Development in customer service.

They didn't even bother to inform me when there's a delay. When I called them, their attitude was not very nice. I'm disappointed. I'm still waiting and it has been more than hour

Delivered the wrong pizza. When called they said would replace in 5 minutes. Took another hour. Terrible.

Totes yummy, papa johns always delivers quality. Garlic special sauce is da bomb.

Visited late in evening, staff tried to charge twice the price of advertised in store prices.. Scammers and cheats. Pizza dough and topping substandard at best.. Very poor staff who couldn't speak English.

Food as always was great but the just eat app let me down for 40 mins it took my money on my car and did not place my order.

Para quem quer se distrair um pouco, Papa John's é um ótimo lugar, aconchegante e divertido, além do bom atendimento e qualidade.

Last time I ordered I had perfect service This time round the food was perfect again apart from not having the chicken in stock and delivering 30 mins late.

Very good food. Took just over an hour to deliver so on the whole very good!

Best pizza in town, honey and mustard dip is a must

Great food, good value and fast delivery!

Absolutely superb, a little pricey but the quality is excellent better then Dominos and Pizza Hut by a mile. 10/10

Two hours after ordering a single pizza I had to contact the customer service. The restaurant says they had waited 30 min and tried to contact me which is not true, as we have been here at home all day and no one ringed. I had to cancel the order and buy some food to cook at home, which I must say it is what I will do from now onwards. Moreover, I will have to wait for a refund as I paid by debit card. I will never use this service again and will reccomend all my friends not to do it, as it is not reliable at all.

Delivery driver didn´t have the side I ordered, however he returned and gave me some free stuff to compensate.

Average tasting pizza, delivery guy couldn´t tell the difference between the numbers ´106´ and ´160´ so I waited an extra half an hour. Also, I didn´t get my ´Two for Tuesday´ deal simply because the delivery guy said, and I quote "I forgot about it."

There was an issue with the delivery (it arrived a day early!) but between the store and Just Eat it was resolved and correctly delivered at the right time

Bi sluggish with delivery, but (just) within the allotted time. But two-for-tuesdays and papa johns makes damn good pizza. Highly recommended

Very good, even if Very Expensive!! x

Papa John´s had a "Buy 1 Get 1 Free" offer on its page. Stating to list our selection of free pizza in the comments box on the confirmation page. We wanted 2 pizzas, so took advantage of the promo. 45 minutes later the delivery arrived (a reasonable and expected wait). With 1 pizza. The delivery man had no idea about the 2nd pizza. We called and the (presumably) manager asked if I´d ordered from Just Eat. I said I had. He said that it was new and they didn´t know about any promo. Both he and the delivery man didn´t seem to want to do anything. I was firm and was then told that they´d come back with the 2nd pizza. We then waited. And waited. Nearly 2 HOURS LATER the 2nd pizza arrived. And the second delivery man then snapped at me for "telling (him) to go around the building" when he had called asking where the door was. (I had told him to just go behind the point he said he was at and look to the right for the door). I said I was sorry if he misunderstood and he snapped at me again. It was just incredibly rude after we´d waited 2 hours for the rest of our meal! Sorry for the long rant here, but the service was just HORRIBLE! And they were so VERY RUDE about not fulfilling they´re own offer! We will likely not be ordering from this Papa John´s again.