Papa John's in Sheffield

The staff were so nice. The pizza was good too. Would recommend friends to come here.

Great service from staff, delicious food. Only 10 min wait time. I’ll be back😏

Stopped by for a post uni snack, the staff was very helpful and kind. :) Would definitely recommend the pizza here.

Went for a pizza after afew jars at tav. Ramzan made the service very enjoyable!

"An incredibly helpful store manager who is a genuinely good person and committed to corporate excellence."

Quick service, amazing customer service, and great pizza!!! It’s my got to

"Exceptionally supportive store manager who is not only a great person but also dedicated to corporate excellence."

"Highly attentive store manager with a strong emphasis on corporate standards."

"Extremely supportive store manager with a strong corporate focus."

"Highly attentive store manager with a strong emphasis on corporate standards."

"A fantastic team member who is kind and dedicated to corporate standards."

Great service ,excellent food ,friendly staff 👌 👍

"An excellent staff member who is both genuinely kind and committed to corporate standards."

Great staff food was quick and tasty.

Very yummy pizza. I was able to change the toppings very easily

Polite and helpful when using student discount. Great pizza

Very helpful on the phone and very fast service.

Good service, friendly staff. Can recommend for students

Lovely place, and helpful staff

Lovely place the plant in the corner was a nice touch couldve done with a seat or somn staff were really great 😊

Man working was very polite and informative. Quick service.

Absolutely amazing!!! Saw a deal on the app of XXL pizza with 2 sides for £23.99! Unbelievable price , pizza was made with care and in great time! Delicious too and sides were great too!! There's even better deals in store too. So good will definitely be back thank you!

The best papa johns I have been to in my life. 10/10 quality and I very much enjoyed it!!!!

Very clean kitchen, great staff attitude and delicious pizza!

I can and ordered from here and the staff was lovely

Kabeer has been a wonderful help!! Great customer service!! Keep up the good work😄

Best pizza of Sheffield best workers

Staff are pretty rude and dismissive. Trying to ask for a hand with redeeming an offer and they just refused to help out. Either way the pizza tastes good.

Our order went through twice on the app (and charged us twice). We spoke to the two staff up front who were very kind and sorted the issue out, assured a full refund and even threw in a free extra side for us. They were brilliant even when busy, so just wanted to thank them for their amazing customer service.

Excellent service and great food

Amazing service thank you so much

Good place with clean atmosphere

Great service lovely pizza will definitely come back

Fantastic place, quick service, great customer service. In a great area in Eccy Road. Perfect for student

Very good service. Friendly people. Would recommend

Good Student deal pizza, rlly nice

Very friendly and helpful staff and delicious food ofcourse

Very friendly staff. Pleased with the efficiency on how quick food was prepared

The staff was very friendly and chatty. I loved the deal and size of pizza with loaded toppings.

Shubam was lovely and very friendly! Lovely atmosphere 😊

Called 40 minutes later claiming they had no drivers left and wanted us to pick up. Not sure why they accept orders without drivers or how a pizza delivery showed doesn't have drivers at all?

Been coming to this place 10 years - always good pizza 👌🏻

shubam was an amazing pizza maker. very yummy

Amazing place and staff!!! I usually order online, but this time thought of popping in. It was amazing, do give it a try. Location- Ecclesal road

Great tasting pizza. Very friendly staff! Will order again on the app.

The new bullseye range is 10/10 great service all round

The new management have done a fantastic job! I received amazing and fast service! All of the food was spot on and had plenty of options that could also cater for vegetarian and gluten free dietary needs. I will definitely be ordering again!

Ordered £140 worth of food All of it was spot on, no mistakes. I asked for delivery at 12 15, that when it came I was worried as I saw the bad reviews, but honestly could not fault anything Pizzas we're nice and the deserts. 10/10

Papa John's pizza is pretty good but this particular store have apalling customer service. The last three times I've ordered from here, my pizza was either delayed by 1 hour or more or, in one case, straight up cancelled and whenever I called up to ask why, I was told they were either waiting on a driver or, in the case of the cancelled order, that there were no drivers available. If you ask for more clarification then don't expect anything more than an Indian man repeating the same thing back at you 3 or 4 times.

Poor delivery service - could not deliver in 1.5 hours so had to cancel as they could not guarantee that the food would be hot

We’ve ordered from here before without too many issues but won’t be ordering again. The two pizzas had so little topping they could be compared with cheap, supermarket ones. Absolutely rubbish and an obvious drop in quality. We know what we’ve had before and this was a blatant example of ripping us off. You’ve been warned.

Waited an hour and 20 minutes for the order and when it came it was cold and the vegan pizza base was undercooked, restaurant didn’t answer when we tried to call them, will not use again

We ordered a pizza, sides, drink, and ice cream online. The order arrives no ice cream and drink. We check with the courier and he doesn't have it, he's super polite to us. The process is that you then have to call the restaurant to get them to resolve the issue. I call up the restaurant and I'm met with the rudest person I've ever dealt with on the phone. I am trying to explain the issue and he just kept repeating my address, talking to other people, then being silent and ignoring me. Clearly trying to get my to hang up or go away. Eventually after ignoring me repeatedly he says he is going to check with the courier and I should call back. That isnt good enough for me especially as we have already checked and it isn't with the courier. He keeps blaming the courier and saying they can't do anything. Again after repeatedly ignoring me he says they can't issue a refund as "it's too much hassle". He then says next time I make an order I need to ring and say last time I didn't receive these items so they can add them on next time. That's obviously a complete lie, and why would I ever spend more money on this Papa John's after this experience? I say this isn't acceptable and after being ignored yet again he says he will issue a refund in 4-5 days. The problem is at this point I do not believe what he is saying. He's been trying to get me off the phone this entire time and just wants me to go away and blame the courier. Essentially I recommend you don't ever go here. They're rude and don't do their jobs properly.

Worst costumer service, they forget part of my order I told them that I could order something and they could send me what they forgot and they said it wasn’t possible! Every time I tried to talk he would cut me out and say “ the refund will be with you in 24hours” I want the food not the refund, I would forget all of this if he wasn’t rude. In my partner pizza there was a hair, not very hygienic init. Very disappointed !

Do not use, place is run by a bunch of thieves. Pizzas not delivered, very unhelpful staff, not interested in helping at all.

Do not order from here. Pizza never delivered, called store, staff were very, very unhelpful.

tried ordering online, it charged me but the order didn't even go through. i called to ask if my order went through and was told to wait 5 minutes - when i called back it still hadn't gone through. tried ordering on the app after that and my order still wouldn't confirm. called again and the guy on the phone was super condescending and wouldn't even help me to order over the phone. the person answering the phone clearly just did not want to do his job it was kind of absurd. never left a review anywhere, let alone a bad review, but this just blew my mind.

worst pizza and rude stafff they deliver the pizza after 1 and half hour and i try to call them they didn’t even answer the call

Food took an hour and a half from when we ordered to being delivered. It arrived completely cold and had been sat in the restaurant ready for over an hour as they are having issues with their couriers. Do not order until they resolve this issue and use a company that pays theirs couriers a living wage

This is our local Papa Johns and it used to be decent with delivery but in recent months they began using a third party for their deliveries and it’s become a bit of a joke. Last night my order updated on their own tracking to “checking and cutting” and then I got my delivery nearly an hour later. So from being cooked to it getting to me it was in a box getting cold and soaking up all the moisture for all that time. This has happened every time since they started using the third party. Not worth the time or disappointment any more. You call them and they’re quick to blame the delivery company and every other excuse they can think of.

I don't trust them. They are not every up front or honest. We ordered pizzas, they didn't apply their 2 for 1 offer, when we noticed a minute later and tried to cancel they claimed it was already in the oven. This was obviously not the case when I rang up a few minutes later and got someone else. They told contrasting stories. Watch out for all the added charges, and the sly ways they try to avoid redeeming their offers.

Low quality ,overcooked pizza. ordered online for collection and went to collect it once it showed ready to collect on their website tracking page, but my order was not even prepared.

Don't order from here. You're basically got a 50/50 chance of getting the wrong items and with the new Stuart delivery service, there's a very good chance your food will turn up cold and looking like this. Called and explained to the manager that this happened. He called me back 40 minutes later and suggested that he couldn't refund my order and that i should call a help line to get a refund. Absolutely ridiculous. I'll never order from here again.

Ordered twice from here in past month and both experiences have been awful. Was yelled at on the phone by a member of staff for making a delivery driver wait 30 minutes on the doorstep, even though we’d only ordered the pizza 25 minutes before that and no driver was at our property. When I explained this I continued to be chastised. Our pizza didn’t turn up for another 10 minutes. Tonight we had ordered one pepperoni pizza, waited two hours, and were delivered three pizzas that were part of someone else’s order. All pizzas were freezing cold and had postcodes on them for miles away. Will stick to Dominos from now on.

Such a letdown. Placed a £200 order at 11.45am for delivery at 1.15pm. By 2.30pm still no sign of pizzas to be told another 30 min wait! Hungry staff having to go back to work without lunch. No offer of compensation or a refund for the delay. Am so disappointed. It is not good enough. I apprecite large orders can put pressure on a small unit but they had ample time to sort it, if an issue with delivery I could have collected it instead if they had told me or they could have refused the order if they couldn't fufill it.

when my order came the pizza was too soggy and it was chucked all over the box it was in! for the money I spent nearly £50 it should have been to a high standard of quality

They outsource drivers from a company called Stuart for their deliveries. I had a chat with a driver as to why the service has become so poor recently and he said his company Stuart used to pay the drivers well but now they’re trying to pay them £3 per delivery across the city. This means they are left with below minimum wage due to their company taking advantage of them. This means each driver keeps rejecting the order until their head office sees this and increases pay due to seeing the same order not being accepted. Whilst all this nonsense is happening in the background our food is getting cold just sitting around in the resteraunt. I can’t fault Papa Johns workers as they have always delivered to good standards. It’s just the delivery service that has become extreme poor due to this company Stuart paying their drivers illegal pay. Papa Johns u either need to scrap Stuart altogether or tell them to pay their workers right. I will avoid Papa John’s for now until this is sorted.

On Thursday 1st December I got a text from Papa Johns telling me of a special offer. Now I work from two locations and I was wondering if this offer would be valid in Sheffield. I’d had the flu so I really didn’t want to cook and trust me I can eat pizza for England! The price offered was so good I just couldn’t resist so I went online. I am glad I did. I placed my order for a spicy vegetarian and I was so glad that special offer was valid in Sheffield. I then got a text informing me that the pizza was being prepared. I also got an email as well. The email showed me the progress of the cooking and delivery. They said 45 minutes which I thought was fine. It didn’t take 45 minutes. It took 30 minutes! I was very pleasantly surprised but then I had the pizza. A very pleasant gentleman with an Irish accent delivered it. That high level of service was the icing on the cake. Have a look at the photo. It was divine. The bread base was super crisp. The cheese was cooked to perfection. The sauce was divine. Those tomatoes were very fresh. The number of jalapenos and peppers were just right. I am getting hungry just writing this and I want to order another one! Then I got an email apologizing for taking so long and giving me a discount on my next order. I want to take advantage of it but how can I morally? They delivered it 15 minutes before they said they would. So, the usual questions. Was the order worth the money? Good value at 10 times the price. Would I go there again? Of course. Would I recommend them to someone else? All day every day. Don't take my word for it please try them for yourself.

On Thursday 1st December I got a text from Papa Johns telling me of a special offer. Now I work from two locations and I was wondering if this offer would be valid in Sheffield. I’d had the flu so I really didn’t want to cook and trust me I can eat pizza for England! The price offered was so good I just couldn’t resist so I went online. I am glad I did. I placed my order for a spicy vegetarian and I was so glad that special offer was valid in Sheffield. I then got a text informing me that the pizza was being prepared. I also got an email as well. The email showed me the progress of the cooking and delivery. They said 45 minutes which I thought was fine. It didn’t take 45 minutes. It took 30 minutes! I was very pleasantly surprised but then I had the pizza. A very pleasant gentleman with an Irish accent delivered it. That high level of service was the icing on the cake. Have a look at the photo. It was divine. The bread base was super crisp. The cheese was cooked to perfection. The sauce was divine. Those tomatoes were very fresh. The number of jalapenos and peppers were just right. I am getting hungry just writing this and I want to order another one! Then I got an email apologizing for taking so long and giving me a discount on my next order. I want to take advantage of it but how can I morally? They delivered it 15 minutes before they said they would. So, the usual questions. Was the order worth the money? Good value at 10 times the price. Would I go there again? Of course. Would I recommend them to someone else? All day every day. Don't take my word for it. Please try them for yourself.

Terrible customer service, so rude. Worker called Awais, should be fired. Ended the call on me when I tried to ask for help about my order.

These guys seemed like they didn't actually want to sell us a pizza. Walked in and asked how much a pizza cost and was told 'it's on the app'. Ok so then tried to actually order a pizza, using my words, from my mouth, to which came the reply 'use the app, you've got to order on the app' in a rather abrupt manner. Funny this. A high street shop, with people at the counter, but you can't order a pizza in person, you've got to get out your smartphone and download their app before they will acknowledge your order. I like Papa John's pizzas. Tbh they're usually better than Dominoes but I don't think I'll be getting them again. I've got nothing against ordering things online but I don't like being spoken to like that and don't actually understand why a person can't listen to my words in order to understand what I want. Walked out. Went to Dominos.

Last time I ever order from here. When they only sent half my order though that I paid nearly £30 for I was told "be quite and let me speak" by the staff member. I triple checked my online order before submitted it so I don't know where the glitch lays but nearly £30 for one pizza and then to be spoken to like that isn't going to get my repeat custom. It might be the system and not the staff but there was no attempt at trying to sort so 8 feel really ripped off.

Ordered a pizza and tracker was left on preparing for an hour. Tried to ring 3 times and had no response. Left not knowing if a pizza was coming or not. Taken money from my account but heard nothing in over an hour. Appalling service. Also used up my loyalty points and I doubt I'll get them back. DO NOT WASTE YOUR TIME.

Rude and disrespectful staff, not willing to go out of their way to serve a customer never mind please them. Awful food in the end after a prolonged wait. Do not order from here online or in person there is a reason it’s rated 2.5/5

Very very rude staff- never got food

hi vist last week just shocked how bad manners unprofessional nasty staff worked there and they treated me so bad ,talks they own language made me feel uncomfortable very poor customer service so disappointed not anymore :(

Placed an order at 10:55, proceeded to track order & it updated & at 11:50 rang up to be told they don't have the ingredients to make the food and that the order has been cancelled. Joke of a manager hanging up

App not working properly. And they have lazy drivers working for them. They ring you up and make you go to the car for your food. What is the point of paying for a service or delivery if they won't even knock on the door. Poor service need better delivery drivers and get rid of the lazy people you call workers

Staff refuse to refund the payment for the food even when they refuse to deliver it.

Shocked at the customer service experience I had last night. Wrong pizza delivered, waited an hour and a half for a replacement and was then told one wasn’t being sent and hung up on. If you have any issue with your order be prepared for a very hostile and rude response.

Awful customer service. It's absolutely fair enough to make mistakes but to double down, leaving paying customers with the incorrect food whilst being really rude is unacceptable

Completely messed up my order and refused to replace or refund. Worst customer service. Don't waste your time.

I ordered food without seeing the reviews after, my heart sank not knowing what to expect, it said it would come in an hour and a half but ran slightly over but i didn’t mind that because it was late and i imagine they were busy, delivery driver was friendly and the 2 pizza’s i got went down a treat👍🏻 from my experience it was good :)

Not sure what all the fuss is about. Prepared my order quickly and accurately. Was actually one of the best Papa John's pizzas I've ever had

I’ve ordered here multiple times and they’re slow. Not only slow they’ve got my order horrifically wrong several times.

Nice food but absolutely shocking service. The indian chap that works there has no interest in customer engagement. The shop is also understaffed. Ordered well in advance but still had to wait a long time in store as one member of staff was there. First and last time I'll go. Tip: dont cut corners and be understaffed to save money when it'll cost you more money from lost customers in the long term. I doubt I'm the only one that's had this experience here

1 1/2 hours of waiting to be told my food is on the way and now my order has apparently been cancelled. The previous time I ordered from here they forgot something and didn't refund it. Never again, don't use this shop

Pizza quality on point all the time Highly recommended!!

Staff refused to refund my card after making the wrong pizza, I’ve tried to explain over the phone, he purposely put the phone down, when I came to collect the pizza, he was on his mobile phone, did not knowledge me for 5 minutes. Since all the attempts failed, I did asked to speak with the manager, so I could explain the issue. But he also refused to bring the manager… I felt treated by this employee, he was agressive and really rude, it all happened on Saturday 4th February at 15:20… really poor service…

Pretty sure these guys are clairvoyant. We get a lot of deliveries from here which always means the delivery driver has to navigate ecclesall road gridlock every time. Despite this, the order always arrives insanely quickly. Do they sense my pizza cravings before I’ve even clicked ‘finish and pay’? Do they have some sort of secret pizza delivery drone to fly over eccy road’s permanent traffic exhibit? Have they constructed an intricate series of underground pathways from the shop to most major residential areas? Sarcasm aside, the pizzas are always [kisses fingers like an Italian chef] and the delivery is super rapido. Thanks for your continued service during the lazy and hungover in Sheffield x

1: delivery: the delivery guy refused to enter the whole building complex and I had to walk around 10 minutes in the rain to get the order. His reason he will wait in double yellow! After walking, he was waiting anyway in double yellow. Had many uber deliveries before, never had such issues. 2: food: 1 year ago it was good , now the same pizza is terrible! I think the managers of this branch need to be fired!

I’ve spent a lot of money with this place. Twice now the pizza has been stone cold. The one I have just received apart from being cold. Tasted like it had been cooked yesterday. It was like rubber. Won’t be ordering again! Amanda

I ordered and it was delivered! However they charged me twice for my order and said not to worry as the charge will fall off in a couple of days! What do I do now? WTH!

The worst Papa John's I've been to. Food was terrible, they forgot my drink, tried to explain to them over the phone but I got hung up on twice. Asked for a manager just to be told 'no', asked for my drink to be sent out just to be told 'no that would take long time' and asked for a refund and was told no to that as well. Don't waste your time when there's a perfectly good dominos down the road.

Ridiculous. We waited an hour for our order, and when we checked the website, it said it had been delivered. I called and they said it would be there soon. After another 20 mins, it shows up missing half my order. When I tried to call back, I called over 10 times and they did not answer. Terrible service and I still do not have my food or my money.

I order 11 o clock pm I paid normally and no body prepared my order and they didn’t answer on phone call I was waiting over 2 hours.

Dishonesty, treachery and disinformation. These words don’t even begin to describe the sheer lack of professionalism displayed by the staff at this Papa Johns. Food was late, missing drink, I call back and to no one’s surprise they don’t pick up. Call the next day and very kindly explained what happened. I was told they had 3 employees working and it was “impossible” that my call was not answered, like I don’t have anything better to do than lie to Papa John’s about a bottle of Pepsi. Despite this I tried reasoning with them, to no avail… had to go through the bank in the end. Isn’t this just fraud???

Absolutely shocking customer service. Incorrect opening times advertised but able to place order online to turn up and be told it’s closed. Manager had attitude, shocking representation of a brand, will be using Dominos up the road in future

Worst pizza I've tried..tasteless, and topping of sweetcorn and onions were almost non existent. Run on a budget to save money

A massive thank you to whoever was working the evening shift tonight, we hadn't realised the shop had closed but he gave us a free pizza from a cancelled order, it is really appreciated and what a lovely gentleman. Plus it was really tasty