Papa John's in Sandwell

They made an entire family order before contacting to say they had items out of stock. To solidify their bad management and customer service practices, they also said they cannot refund me the items and that I should complain through their online customer services. I have tried this and there is no way to trace a complaint with them after filling in the online form. It's been 3 weeks and no response. So there's no way to prove you have even tried to contact customer services I.e. a confirmation email and the store themselves are unwilling to help. You expect the highest level of service when you choose these parlours but actually experience the worst. The workers here are all struggling to speak English too and are not helpful whatsoever. Try calling them and you get greeted with zero enthusiasm followed by miscommunication and lack of confidence in their ability. I'm going to try and get a refund somehow but it's not looking good if the restaurant is unwilling to help and their customer service contact is untraceable. As far as visiting papa johns goes I will not be suggesting it again.

Right then..... ordered a pizza at 19:52 the pizza was ready for delivery at 20:06 my pizza got delivered at 20:55... the pizza was stone cold and stiff add in the fact I live 7 minutes drive from the store this is unacceptable. I phoned and spoke to "Sharon" who told me because it's match day the delivery times are up to 1 hour. Redused to remake and deliver it hot and told me to phone customer services. This is just not far. I will be changing my store to Wednesbury now.

I just collected pizza and its delicious as always

Ordered food tonight, paid online. Over an hour and a half later still no food! Tried ringing the shop - either rings out constantly or is engaged - no one answering either way. Online states enjoy your food, implying it’s been delivered??? Awful service … my wife’s driven to the shop to see what’s happened to our food - knew we should’ve ordered Dominos or Pizza Hut! 😫 Update - food arrived - 2 hours after ordering - everything COLD! My pizza looks like it’s been dropped or sat on, whilst the other pizza is wet(!) … water damaged!? Driver states they are very busy - only 2 people in! AVOID AVOID AVOID!!!

Had take away pizza and sides yesterday,Chicken Fajita pizza was supposed to be spicy,extremely bland and tasteless,mini potato croquettes were cold,garlic bread was dry and chewy, barbecue chicken pizza was average at best,my friend got the order but we won’t be eating from there again.

Was awesome again! Thanks very much

Beautiful pizza, and the delivery driver was very polite. Thanks again

Papa johns are more expensive compared to other pizza shops around the area but when the pizzas taste as good as papa johns you don’t mind paying abit extra. Would order from here again :)

Pizza's have toppings but not at this Papa Johns Hamstead pizza branch.

always on point. very muched enjoyed my dinner. definitely a repeat customer

Ordered food and it was never delivered,even after calling the ranch and being assured that my order will arrive in 10 minutes, I was patient and my order was never delivered.I want my refund !!

Rude staff , horrible food this should expected for papa johns

I made an order on the 30th January. For it to be delivered burnt and bbq sauce poured all over my pizza. I contacted the restaurant to be poorly spoken to regarding my concerns of the order. They told me to contact the customer services as it wasn’t their problem. I asked can they not just collect this pizza and re make this. They declined and continued to tell me ITS NOT THEIR PROBLEM. I rang customer service and they said of course it’s the restaurants problem to sort the issue out. But still no help! I contacted them back where the lady was shouting and swearing at me and cut me off the phone. I made a complaint via the website to still not get a resolution I went to the store. There was a slim small girl with black hair who was EXSTREMELY RUDE. Staying again not her problem. I asked for a manager apparently he was on deliveries. I left my number to be called. Still not been called so I called her back and she was swearing saying the manager said it’s not his problem and he remembers making my pizza (from a week ago) which is absolutely hilarious!!! And that his still on deliveries and doesn’t want to speak to me and I have to deal with that. It’s disgusting NEVER EVER USE THIS RESTAURANT OR TRUST THESE HORRIBLE WORKERS. I am so disgusted after being such a loyal customer!!!

Very expensive for such a small amount of pizza - not even great . Was dry and burnt

Not worth the money hardly any toppings cost £20 RIP OFF!!

Everything about my order was just delicious. I was not disappointed

The Cinnapie Sticks taste amazing 10/10

Ordered a vegan pizza for collection. (Due to allergy to milk) received the complete wrong pizza didn’t realise till we got home. I phoned straight answered the phone yeah..I told them I’d got the wrong pizza she said ah it’s okay it’s still vegan what do you want me to do? I said what usually happens in this case. They said nothing and put the phone down. Great pizza as always (we always get from here) but the customer service is rude and appreciation for different dietary needs is not there. If you have a life or death allergy just check!

Always very fast service from this Papa John’s branch.

Mmmmm yummy yummy yummy in my tummy :D

The food did NOT turn up. Paid with no response from the restaurant. Will never use again

I never got my food ! Where is my order !!!!

Pizza came with patches of cheese here and there. Told by staff this is how we make it.

This isn't a dine in Papa John's. It only offers collection and takeaway. The pizza was amazing, the thin crust tasted spectacular. Very expensive though. But the pizza was on point. 👍

My food wasn’t delivered. Waited an hour and a half. Trying to call the restaurant, but no answer. On my order update says: Enjoy your food. I haven’t received it. So there is nothing to enjoy!!!

This place has become wayy too expensive with a downfall in return. Other reviews are correct in saying that they have dramatically reduced toppings on the Greek and Garden Party pizzas (Vegetarian). They have also started skimping on the cheese too so alot of the time 15% of the pizza is missing the standard ingredient of cheese. I used to oder from here about 2 times a week. £21-£22 for 2 XXL pizzas delivered. Now it's £27-£28 with less toppings, some of the pizza naked (missing cheese) and to top it off they now charge £1.99 for delivery. You cannot charge customers more and give them less. Blame inflation all you want. I guarantee they've lost 20% of customers since the price increase and another 30% of customers think 3 times before placing a order. Locals.... Try pizza huts £5 menus (medium pizzas £5) Try stantons pizzas (not the best but cheaper) Try twin pizza (100% replaced papa johns for me), cheaper, always arrives piping hot, quality, LOADS of toppings, they also give Complimentary dips and most importantly it's worth it. You will not feel robbed of your hard earned money. Toodaloo 😊👍

Rude staff. Pathetic service and a menu that doesn't show prices is what they have in store and what they place on the box. Toppings are minimal. RIP OFF MERCHANTS THEY CLAIM THE REASON THE MENU HAS NO PRICES IS BECAUSE THEY ARE DUE TO CHANGE. SO MORE THAT £22-23 A PIZZA... WONT BE GOING THERE AGAIN

This is my local pizza place and delivery is always faster than given. Drivers always friendly and have had almost no issues with them. Only once did they ever deliver the wrong pizzas but was rectified within minutes when driver realised.

Delicious hot vegan pizza delivered on time with a smile. Will definitely re order again. Thank you

Always friendly and quickly delivered

The Papa John's base is awesome, they pick up the order and deliver fresh tasty pizza to our door in a timely manner. These guys never fail us!

I never received my order at all!!

Thought I would try the Philly cheesesteak papadias along with my usual order of all the meats pizza stuffed crust. Glad I did and think I prefer the papadias to a conventual side. Great food and quick delivery

My pizza arrived before the stated time and was fresh and hot, the toppings was ample and delicious. I mostly order pizza when ordering online and Papa Johns is one of the better takeaway pizza you can order from in the Birmingham area.

Never even got my food - trying to get a refund which is impossible on just eat

Very disappointed with the PIZZA.

Pizza is dry with flavourless toppings, other papa johns serve pizza with enough cheese.

Ordered around 11:20pm with an arrival time of 11:05pm but still hadn’t arrived at 12:30am. Phoned the restaurant, no answer. I never received the food.

Ordered food 1hr30mins ago hasnt turned up and restaurant closed so cant even call even though app is saying deliverred

If I could give 0 stars I would. The toppings are none existed and they didn’t deliver my drink, when asked about it they said I’m lying over a £2:50 drink. Horrible customer service and no care for the customer. Never going again and would advise other to just cook at home.

Pizza arrived squashed, driver didnt speak English and struggled to find the adress that pops straight up on Google maps. Store refused to give a refund.

Food didn't even show up but yet said it had been!

Papa John's is my go to whenever I am but this store is far below the usual Papa John's standards. I have ordered the garden party pizza on several occasions and everyt ime, it comes with barely any toppings. There is no party going on on the pizzas from this store. Awful customer service when I have called to ask for this to be rectified. Would recommend the Oldbury branch instead.

Portion was incredibly small - would not buy from Papa John's again.

One of the best ran franchises of papa johns in England, I've ordered from Liverpool, Manchester, London Etc. Branches but none have had the quality or the taste that this brach has. Would recommend to anyone who likes pizza you will not be disappointed.

I mean the food was OK. pizza cdv tasted better

Service is amazing. Ordered food and it was delivered within 20 mins it was fresh and piping hot! Always get amazing service from Papa Johns

Fantastic Pizza great offers available. All works pizza is cracking

Great food again best pizza around

Nice pizza and the solo deal is pretty good.

Great pizzas and they turned up early. You really need an option on your menu to remove a topping.

Excellent service food 10/10 Delivery super fast Brilliance

Always enjoy it, even though it is on expensive side.

Fresh pizza great service and you get one free on collection! What's not to love! Definitely worth a visit!

Order confirmed at 16.56 and due to be delivered at 17.55 Didn't arrive. Chased order on Just Eat App. Was told it would reach me by 18.28 It didn't arrive. Phoned Papa John's. They denied receiving my order despite them sending confirmation. A computer error was blamed! After a conversation when my order was "found" I was told I would receive the order in 20 minutes. Order finally arrived at 19.22! Two and a half hours late! Food delicious, service unacceptable!

The server was useless I ordered a buy one get one free gave my order he gave me one pizza when I questioned it he said I have not paid enough I paid 8.99 remember I asked for buy one get one free and he said that offer costs 12.99 I was not impressed trading standards have been informed I have had issues before don't know why I went back be careful and watch your orders

Tots not a fan of but were worth a try this time brownie was delicious and pizza great hot and later cold.

Over a hour late still not hear!

The best American style pizza around, consistently delivering high quality pizza and with great deals every day they are always good value for money. Their delivery tracker makes it easy to follow the efficiency of the Papa John's staff, often arriving within 20minutes I highly recommend Papa John's to anyone looking for good pizza locally.

Prompt delivery and food was delicious. Pleasantly surprised with portion size of desserts. Good value for money. Large pizza was a bit smaller than expected though.

Absolutely appalling attitude by the staff at this place. We ordered the Vegan Stuffed Crust on 2 of our Pizzas but when the pizzas arrived no Stiffed Crust. Phone the tester ain’t to try and see what we can do about the price difference just to be called a liar when I have my receipt to prove it? Won’t be ordering from here again.

The Cinnamon scrolls were really nice

Delighted with the service and quality of our delivery yesterday evening. Friendly service by the driver and our delicious food was delivered earlier than expected.

Friendly staff and a very clean place. Orders were processed quickly. Thumbs up to this place. 👍🏼

Very poor quality pizza just not Recommending to anyone even not Cooked properly wast of money not happy:((

Delicious pizza cooked well; would recommend.

Always arrives hot with great delivery staff they should be very proud of there service

Food always hot del always early

Pizza’s were only ok, not a lot of taste to be honest but hot

Second time our order has arrived incorrectly like this from Papa John’s Birmingham - Hamstead. One of the sides missing, replaced by an empty box, and pizzas came in damaged/squished boxes, delivered by a man who rudely rung the bell continuously until we came to the door. The first time on a separate night the pizzas arrived stone cold and (once again) one of the sides was missing, again from this store. Spoke on the phone to the restaurant and they sent out another order but only after trying to fob us off with a “free next order”. What good is that when this order is inedible? That’s strike 2 for this store. Will not be ordering from there again.

Delivery is quick and they do good offer here sometime service is friendly and pizza is really nice.

Good to have the loaded tata tots back, however £1.30 for 3 flakes of mushroom (extras) is terrible value. Overall good tho 👍🏻

Ordered a pizza at 9.25pm on saturday through Deliveroo.was to share with grandkids and delivery was estimated to be about 10ish,at 10.35 still no pizza.i called papa johns and they told me they hadn't received my order, yet on the Deliveroo app it said it has been delivered.ive contacted both papa johns and deliveroo and they are blaming each other.it is now Tuesday and still have not received my £17.48p payment which was taken.

The food was delivered warm not hot so it probably didn't help the meal.

Was good before, now the toppings are miserable, even the cheese is cut down, offers are on every day, but you get nothing worth eating in return, I have informed them many times to improve the toppings but looks like they are cutting corners for the sake of a lil more profit, Shame really as it was a real good pizza made properly!

Very disappointed as hardly any toppings on the pizzas. One was a veg hot and other Mexican, you can see on the photos how many topping are on them!

Food is always great here. Fresh and hot! Service is quick and staff super friendly! Always call up for better collection deal!

Food was hot and very good....delivered early too.

Come on guys asked for no sweetcorn on the pizza & contactless delivery! Obvs didnt read the order notes. Other than that really good but cant give full stars. I do miss the bacon & cheese potato tots tho

This pizza people charged me double on 8th june 2020 .We ring them many times they have not refunded my money.We send them email stil not refunded moneyso today 8th of july 2020 i have to ring my card people to cancel one of the payment because Papa pizza charged me twice.I will not buy pizza from them.

Average pizza. Chocolate scrolls were too chewy and not enough chocolate

First time ordering from here pizza was lovely would definitely recommend and will be ordering again

Ordered and delivered less than half an hour

Everything was great, lovely delivery driver

The food was ok. It wasn't hot when it arrived and the dough tasted stale. Definitely not worth the money. The staff though are really nice and helpful.

I think that as a treat it’s lovely but at £18 per pizza is a tad expensive but would order from them again

No quality seal on any of the boxes. One of the cheesy bites box only had 5 pieces inside..the other had 10. I guess the driver got hungry or something..with no quality seal you can just assume.

Piping hot and once again driver was wearing ppe and friendly.

Excellent service and excellent taste!

Delivery driver in gloves and extra contactless box to leave food parcels on doorstep waited social distanced away in car to see food picked up by us. Thank you best wishes and good health to you all.

Over priced pizza 🍕 come on guys get real more bread then anything papa johns used to be good but not now

Vegan Pizza was better than I could have hoped. Arrived on time, food piping hot and my drink arrived nice and cold. Driver was polite enough. Will definitely recommend and will be ordering again xx

No food?? Ordered and stated was confirmed but not arrived

Love the vegetarian pizza from here

Surprised how good it was - always put off ordering from here.

too small for the price and slightly overcooked

Lovely food, freshly prepared, ideal for a night in.

The pizza was lovely, but the wedges were too hard. Definitely undercooked.

Great as always but missed my second bottle of drench. Delivery driver said there wasnt but my just eat order states 2.

Excellent fast hot and very tasty.