Papa Johns in Kettering

Ordered after they reopened, tracked on the online tracker, which showed my orders progress and then showed it had been delivered at around 30 minutes after ordering but it hadn't arrived, waited a further 10 minutes and then called the store to check it's location, the girl on the phone needs to learn how to use a phone, twice she screamed "I'm on the phone" to someone without moving the phone away so she was just screaming in my ear about being on the phone. She said it was out for delivery and the online tracker must be wrong. Another 30 minutes went by and the pizza finally showed up, luke warm and no apology for the delay. I called the store back to complain, was transferred on to the manager who appeared to blame the store being "slammed" and my address being a bit too far for them to deliver to and they were looking at if they can continue to deliver to Rothwell or Mawsley. I tried to explain that we had ordered many times in the past and had always had food arrive quickly and hot. He refused to give any refund and would only offer free side on my next order. I tried repeatedly to explain that I wouldn't be ordering again as my order was cold. He didn't really seem to want to listen to me or take on board my point of view.

Website saying you don't deliver to rothwell now shambles

Food good only a little on the cold side which made the wheat free pizzas quite chewy.

A real great man place to buy food from.I go there whenever i’m want pizza great service great food everything is great there tbh

Great customer service, timely preparation, kids always look forward to eating it meaning quality is still top notch.

Order through just eat , food never came and man I spoke to on the phone from the restaraunt told me it's not there problem I didn't receive it and hung up . How rude!! I would think twice ordering from there !!!!

Very fresh tasting pizza thank you I would recommend for sure.

Great service like always and great tasting pizza

Te food was better overall, it was the last time we ordered from them. The jalapeño & cheese bites are miniature, my Cypriot pizza has only one feta cube on it. It supposed to be a deal but turned in to rip off…

Am sure a little busy tonight so thank you

Order here at least once a month as it’s my closest takeaway. Best of the three big pizza places in my opinion. Plenty of toppings and not greasy. Staff are always very pleasant when we collect. Order is always correct and piping hot.

my order never arrived ,tried to phone provider no answer ,so don't know what to do next

I have not received my pizza although the app is saying I have. I have rang multiple times and no reply from papa johns either

Beautiful pizzas all the time I'm a regular and the service is stella would highly recommend. The staff is great always ready to help if you have an issue with an order.

Great customer service and really friendly staff, (remembered me from years ago ) Always do me a great deal when I pop in!

Lovely service, always got a smile for you when you walk in and always finds the deals for me

plain bad pizza, far too much onion and green pepper and not enough meat. ordered cheese steak pizza, not onion and pepper pizza

Really nice, still hot;which I loved and delivery was really timely. No regrets.

Not only that, the Kettering branch is one of the best Papa Johns in the Northamptonshire and London area, But Jolly is also one of the friendliest people I've ever met.

Jolly who works at Kettering branch was very helpful and polite. Food is lovely. We had a large pepperoni and sausage with two sides. Thank you jolly

Fantastic service and great food. Friendly staff and fresh hot food. Best papa johns we’ve had. Will definitely be back

I order garden party pizza very delicious and tasty and the staff very friendly.I would definitely order here again.

I visit today I ordered my food they made nice pizza I love it

Great service. Our pizza fell when we just crossed the road and they offered us another one, same size.

I had ordered yesterday its come so quick food is very nice and hot value for money great 👍

Every time I come in here the people are always lovely

Really great service. Polite and quick to deliver. Thanks for coming out!

I didn't receive my food that I paid for

I always order from you guys and the food is always so good! one of the few places I can actually order vegan cheese and still have real meat! (I'm dairy intolerant). thank you! Rhi 😋

Took two hours for 1 pizza and turned up stone cold

I have been going to this kettering one for some time now for last couple years and last couple months or so they have sent my order out its no where near the same ingredients they use for there pizza doe anymore and the chicken poppers have changed for a fact no where near the same taste as last ones and they send out horrible sauces instead of the original papa johns garlic sauce and they make up prices as they go along and also never ever spoke to anyone ruder then the man in Kettering store absolutely shocking everyone avoid this kettering papa johns by all means !!!

Do not order from here unless you want the driver to shout at you and the manager to huff and puff at you. Absolutely disgusted with this papa johns in Kettering! This has happened a few times I have definitely learnt my lesson and will also tell others not to order from here to!

Very Good service and very very good quality and the pizza is very delicious

very good service and tasty pizza arrived. thanks to papa john pizza. we gonna order again.

On time. Practically instant delivery right to the door. No trouble finding the home despite it being dark(thank you)! Polite and punctual.

Ali delivered taste timelines uniqueness and always tasty.friendly and very efficient always.

My order arrived an hour and 50 minutes early. I requested it for 10:30 and it came at 8:40. I can’t select anything other than 5 minutes early

I ordered a GLUTEN FREE base (Butternut Squash) and was sent the wrong one, I rang several times for the owner to hang up on me and exclaim that they didn’t understand. I have a gluten allergy and they will not sent me the right one, and it’s not the first time they’ve done this. Avoid at all costs and will be reported further.

Still awaiting my refund after them delivering the wrong pizza ordered gluten free butternut squash base) they sent a regular thin crust. then tried to send me out another one which never turned up. So I asked for a refund. To then be told they will send it. I then got hung up on called 2 hours later to ask about my refund which the reply was I’ll call you back in 5 minutes it’s now been half an hour and still no call back!!

Pizza was fine except it had NONE of the additional toppings I'd paid for on it. Trying to report this there is NO WAY to report missing topings. This is patently a RIP OFF designed to bump up the price of the pizza, won't be using these COWBOYS again

The food never came. They accepted my order and it just never came

Food was cold and took an hour to be delivered

My all time favourite pizza.Tasty dough & great quality toppings make for the best pizza around

Would not order from them again. Missing pizza late delivery

Papa john's yesterday told that we will not have the time to find game eat eat.

My food was ok except for the ice cream was a wrong, it's non dairy and I'm not vegan. I ordered a normal ice cream with dairy.

It’s been longer than hour and my order hasn’t arrived

My son only wants Papa John's pizza

Never received any food. Called multiple times with no answer.

Food was OK. But a bit pricey. Had to ring the restaurant to get the delivery

Never visited no papa John's 2wks ago im afraid🤔🤔🤔

I didn't get a call from the delivery guy. I tried calling the restaurant no response. I think I will stop ordering food while I am at work because I am always having this issue. Can I get the delivery guy's number please.

Food is good. I'd recommend just ordering from here and taking away. There isn't much seating in here. Only a few bar style seats.

wasn’t delivered didn’t answer phone.

Ordered for collection, got home order was wrong... However upon questioning and calling the store a lovely lady answered well mannered and understanding of my circumstances she got a fresh got one sent out even though we were outside of the delivery radius. Amazing service great recovery from my POV.

But delivery driver said she knocked twice before she didn’t! Got our food though but her attitude stank. She also didn’t use the app to say she had even picked up food and was on her way? But both myself and my girls were looking out the window. Very poor and rude!

Nice tasty hot pizza delivered on time.

Amazing service and good quality food keep going guys

I haven't received my food, I am very sorry for not being at the time of the delivery

Honestly THE BEST PIZZA in Kettering. Tried all other places but Papa John's is my first choice every time

Food was came cold. When rang to see where food was i was passed to five different people none could understand english

In the app was written “enjoy your food”, but it wasted delivered at that time, yet

Every time I order from here there have been no complaints they are always been spot on every time. Well done Papa Johns.

All good apart from an item was substituted without asking if we wanted to cancel our order. I phoned Papa John's and they couldn't be less bothered. Just said they had run out

The food was very good. Don't full understand the delivery time system on here. One item had been miss-packed, but all good other than that.

Appauling delivery times no updates. Food arrived like warm to cold

First order. Really pleased with pizza and really prompt delivery

This is the second time the order has not arrived!!!!!!!!

Great value for pizza and even gave us extra base

I am so so so so annoyed! A train was missed waiting for a pizza and MY ICE CREAM with this deal was never delivered with this order that was an HOUR late!!!!!! The driver was rude and I was told to come to just eats for my money back. So angry.

You forgot the cheese in the cheese and marmite scrolls. Please remember this stuff we pay to have it not just for the idea of it.

Lovely pizzas can't complain nice deals aswell

I ordered 2 Hours early for 17.00 delivery it arrived at 17.30. Not impressed at all

Makes great pizza, has polite staff and gives good service for both delivery and collection.

the garlic pot was spilt everywhere when i got my order all over the box and pizza. was very messy and just ruined the pizza all around.

Simple and tasty pizza. I liked it. Preparation time was also fast.

I expected the food to be better for the price. This is double what you'd pay from many others. Rubbery base with no much toppings. The garlic sauce was too runny.

When food was delivered it was all squashed to one side and was more like an omelette than a pizza. Delivery driver seemed really moody and when I spoke to the restaurant about it they didn’t care

Best pizza I've had. So much flavour, and arrived warm and on time. No issues at all! Much better than Domino's 👍☺️ very thick slices of pizza 🍕

Good pizza for reasonable price.

The driver told me that he will be arriving in 5 minutes but been 20 minutes

It was originally delivered to the wrong address, I asked for it to be re ordered and delivered again, however it was delivered in 10mins from Kettering to desborough after complaint!! Therefore was not fresh doubtful I would use them again

seamless and very quick less than 10mins

Great pizza and good service! I absolutely recommend the BBQ Meat Feast Pizza!

Absolutely shocking food cold and late.

Food still piping hot and really good quality. Will definitely use again. Thank you

Food delivered hot and early. First time having Papa Johns and definitely not the last. 😀

Food was disgusting dogs wouldn't eat it

Ordered an extra topping of jalapeño peppers with the additional cost of £1.70, but the pizza arrived without them. Disappointing, otherwise everything else was delicious.

Unfortunately i paid for extra toppings that were not added to my pizzas but i was charged this

Order at 8:30, said it’s was due at 9:05-9:25, rang the restaurant at 9:30 said it’s coming. 10 still nothing rang again said she’ll call back. No call back, rang again 10:10 and said they’ve made fresh and it’s coming, didn’t turn up until 10:25 so hour late. Won’t be ordering again

Food was great, delivery time was spot on, only one problem we payed £5.10 for 3 extra toppings and they were not on the pizza, we will definitely be ordering again, but hopefully next time we will get our toppings

Came one hour late, cold and without extra toppings I ordered and paid for.

Pizza arrived hot. Excellent quality. Delivered within the time frame we were advised on ordering. Kept up to date regarding delivery.

Great service great pizza. The best Papa John's I think I've been to.

I large one small pizza and cookies for £40 Wrong food delivered Delivered over an hour late

I ordered at 16:52 The shop is five minutes drive away. At 17:55 your site told me my feed had arrived IT HAD NOT. I rang the restaurant to see where my order was, To be greeted with a guy that could barely speak any English and seem to have no idea what was going on with my order he told me he would ring me back he never did. My food arrived at 1818, I complained to the delivery who told me that he was trying to ring me which he hadn’t made any attempt to because my phone had been in my hands all time. After settling down to eat my food discovering it was stone cold so I’ve waited over an hour for stone cold pizza that I paid £35 whole I am not happy at all and would like compensation immediately

The cheese that you use doesn’t have any taste and pizza as well never will waist my money here

Pizzas always nice and hot but shame about the service over the phone. Never straight forward as the lady takes other people's orders and enquiries at the same time which is rude and frustrating when having to wait and repeat yourself.

Driver was friendly and food was good