Papa John's in Caerphilly

Fantastic absolutely delicious food

Wasn’t impressed the drive was in I’d car about pretty much leaving before I opened the door I have to shout to ask where the dips were! For the amount I spent wasn’t worth it thought I’d try something new but think I’ll stick to Dominos in the future.

Best pizza and special garlic sauce and the chicken is gorgeous

Ordered and got delivered two and half hours later. Phoned up 40 min after estimated delivery time to see where it was and was told it was on its way 45 min later still no sign and rang back 7 times no answer so used my partners phone and they answered straight away then put the phone down when they realised who we was. We wasn’t nasty or anything we only asked how much longer and when it arrived it was cold. £35 for two medium pizzas and 1 drink and although the taste was nice it was late, cold and service was terrible. If they would of told the truth on the phone first time and just said they was busy it wouldn’t be long preparing we would of understood and waited.

Pizza arrived late and cold. No apology

Didn’t come, they’re rude on the phone.

Food arrived cold and slightly wrong order. Rather disappointing.

I have had their brownies before which were absolutely delicious, however, on this occasion both had a burnt taste and hard as a rock edges.

Didn't deliver. Called 9 times and only got a response twice. Was told that the driver was on their way both times despite both calls being over half an hour apart. Marked my order as delivered and closed shop with no attempts to call me to make sure I got my order or that they had the right address. Order notes likely ignored as I said to call if there were any issues with finding my address.

Order never arrived and when I called the restaurant they said that the driver had arrived but then left. I was told the order would come 30 mins later however didn’t get a response for an hour and when I went to call the restaurant they wouldn’t answer

Waited a hour and a half for a pizza to get it cold and over cooked I had to bin it !!!

Pizza was delicious as always but the brownies were burnt.

Food was cold but once reheated was fine. Good range of food for vegan/veggie

Food was okay. Sides ordered did not arrive so ended up with just the pizza.

Food was cold they missed my garlic and herb dip 😡also del driver trying his luck to get off with a tenner cheeky get also still got over two pound fifty tip and trying to add another pound absolutely fuming 😡😡 would never order from here again absolute rip off for stone cold food

We didn’t even get our order. Driver and restaurant put the phone down on us. Had to contact just eat customer service. The restaurant put the phone down on them too. They marked the order as complete so that meant we couldn’t get a refund. Even gave an alternate address to them and waited outside in the pouring rain but to no avail. Left with no food and 40 quid less off. Definitely the worst customer service we have ever received. Will not order from this establishment again and would urge others to avoid at all costs.

Food was cold and late. When called to see where food was they hung up :(

This is the second time the food is half an hour or more late

Food never arrived. They claimed they never got my order. So they just stole my money. Jerks

Never received order and had already called papa johns twice to cancel. Each time i spoke to them they couldn’t find my postcode.

Marmite and cheese scrolls missing, disappointing as that was one persons main food, pizza wasn’t very hot and delivery driver was in no way apologetic and told me there was nothing that could be done about it ???

missing two items charged 21 pound for 1 pizza told to ring just eat which I did was on hold for over 20 minutes so I just gave up

Half the order was missing, when i called they said it wasn't on the order but i checked my app and it was. After 10 minutes on the phone (because they didn't believe me) they said the rest would be with me in 15 minutes. Its been 3 hours and i still don't have it. They also didn't give me the correct sauces. I never write bad reviews because im not petty but when i have been treated so badly and half my order is missing id rather save everyone the trouble. Go to dominos ✌

My food is saying delivered when I’m still waiting 1 hour and 10 minutes later. I called so many times to be told 5 minutes this is not ok!!!!!

Paid £25 with an £8 discount for an XXL all the meats pizza (£24.99), garlic cheese sticks (£4) bottle of pepsi 1.5l (£2.80) and a bottle of tango 1.5l (£2.50) and didnt have any pepsi but didnt offer a replacement or an extra tango, and then didnt give me the garlic cheese sticks. Only reason we bought so much was for a 25% discount off the just eat website but then decided to not give us the full order, and then leave the cheese sticks on the receipt, without taking the charge off. Absolute joke. Wont be going back

AOK Tasty piza smokin' wings ! mmmm lo'vely

When my oder came they try 2 pass off i have not oder drink when the receipt was show to me the drink was on the receipt try to pass off that i didnt oder a drink not olny he said he be back he never return i call up ask were they were they said that the drive on its way we wait still.didnt up we call back no one pick up then we found that they were shut

Ordered at 9.30pm , got told it wouldn’t be ready until 10.20pm which is a ridiculous wait time. At 10.30pm still hadn’t received so rang and asked. Staff was very rude on the phone and then eventually 20 minutes later received a call to say I wouldn’t be receiving my order due to the road being closed. That can’t be helped but I imagine there are alternative routes to get there. I was then told that it would be delivered to me after 4 tomorrow instead topped up to a large which just doesn’t suit at all as I wanted it tonight not tomorrow night. Very disappointed in service

Always great food, and speedy delivery

The food is as you would expect from any papa John's. The only issue I had with my order is that I did not get notified my order was on its way. And the delivery man did not call me. I have so far always received a call from the driver

Food was delivered on time however I'd paid extra for pizza sauce dip, didn't get that. We ordered chicken poppers and chicken wings but we're given two lots of chicken wings. You need to give people what they ordered and if you don't have vertain items you need to ring and let us choose alternatives, if you had the

Said it had been delivered when it hadn't

I added bacon on my pizza,but there’s no

Food just doesn't even turn up.

great service and delicious pizza, would recommend and will definitely be ordering from here again 👍

Delivery driver was ridiculous, so rude and swore on the phone to me when I was trying to explain to him where I lived. He was parked nowhere near my house and wanted me to walk to his car, when I told him I didn't know where the street was that he was on he said he would be 2 mins, he phoned again to say he was on my street, I told him where I lived and he swore and said ok, when he did actually come to the door he was on the phone, threw my pizza at me and when I asked where my drink was he pulled a face said "no" and handed me £1.50 in change to cover the cost. The pizza was delicious and hot it's just a shame the delivery driver was appalling.

Pizzas were nice . Wedges were cold and chicken poppers. And sauces had split all over pizzas!! For the price you pay its definitely not good enough! Shame because normally really good

Really enjoyed my Papa John’s half & half pizza with a side order of wedges. Delivered early too which was great as I was hungry anyway.

The driver rang me and told me to come out to the car park for the food as he said he cant leave the car ? He wouldn't bring my food to the door and got off with the food , very strange man

food never arrived even after phoning them twice, still took my money out of my account and didn’t return it, never again will I order from these🤬

Slightly late but not a big issue. Pizza was plenty hot enough and tasty as...

food quality was disgusting especially when you see the adverts for Papa Johns the pizza was cold the toppinng was pathetic could n ot eat the stuffed crust as was chewy and gave us jaw ache and would not pay that money for such inedible pizzas again also the cookie was cold and rock hard and had to throw away a total waste of money would hope papa johns pizzas elsewhere were better than this as he claims to know how tp make the perfect pizza unless its just this one in Liverpool who ae awful definitely not woth the money we paid wouldnt eveb#n say worth 10% of it

Sorry, but I won't order from here again.Message told me food was due at 17.35 At 17.25 received 4 missed calls from driver. When he answered he said food would be delayed for twenty minutes?? Food arrived at 17.55 Tepid I reheated it Ate two slices and dumped the remain der I've enjoyed Pappa Johns elsewhere but this is not an experience I will be repeating

Great pizza, great starter and the delivery guy had a great attitude. Ordered for delivery to a hotel while on business. Delivery guy did what was asked and called when the food was here for me to come down to collect. Can't fault it.

The food was not delivered at all-I paid for it at 8pm (£19)-got an email saying delivery at 9.05pm-my husband waited in the foyer of the hotel until 10pm and when he rang the person working in the restaurant told him the order wasn’t coming-we have asked for a full refund-the service was appalling.

constantly have problems with this restaurant. they never want to deliver to my door . they want me. to go to different place . quiet rude

I still have not received my order

Pizza from a well known chain. What's there to go wrong ? Apart from the base sauce wasn't bbq it was squirted all over the top so felt like I got a margarita with chicken and sauce added

First time ordering from here. Bog standard pizza, but for £17 you expect something better. The wedges were undercooked and soggy and extremely small portions for the price. would not recommend this place. Pound for pound there are many better places around.

driver had been told it was a cash order even though I had paid by card so I had to show order on my phone parts of the order was also missing and restaurant was answering the phone

Can’t say anything for food quality as I DIDN’T RECEIVE ANY FOOD! Waited for the deliverer with my phone in my hand the whole time...nobody called so rang the restaurant and was treated aggressively by a member of staff telling me the deliverer came, called and I didn’t pick up and so left. Was clearly not a fault on my behalf as I ordered from another restaurant later that evening and communication was fine with that deliverer over the phone. What’s worse is the member of staff on the phone asked if I wanted a refund which of course I accepted and the money has still been taken out of my account! Very unimpressed! Will not be getting any more of my money in the future, Papa John’s!!

food not great, chicken and cookie both burnt and hard wouldn't come back

You expect when you pay twice as much than you usually would for a takeaway to get something better, but the food was almost 30 minutes late, I called the restaurant to ask where it was and didn't receive an apology just that it was on its way, still took another 15 minutes after that and then the food itself was cold and overcooked. Wasted money.

Traffic was busy after the football so was understandable being late. Beautiful pizza!

Pizzas lovely and delivery man very good and courteous

Excellent quality and service. Best pizza I've tasted in years.

My orde came, and it was barely warm! Usally their are sauces in the pizza boxers there was nothing I had nothing to dip my pizza in was a bit disappointed I spent over £20 just wasn’t up to standards the pizza base was a bit over crisp! 🤔😥

best pizza i ever had, seems the sizes are smaller then usual though it very small for a medium pizza maybe there was a mix up or something, but it was tiny

Food was burnt and sauces weren’t included, but when we rang they told us that they weren’t on the order

Pizza was very dry no flavours to it at all very disappointing.

They cancelled my order and when I called them the were so rude to me on the phone... because I had a Irish phone number the weren’t going to do my order... asked if he could send it then after already waiting 1 hr 20 mins... he told me it was too late... even though there was still over a hr to order...this place is so low standards is unreal... with 20 yrs working with customers and been a customer myself, I be never came across a rude guy like the one who was on the phone......

No issue, food is always hot and tasty.

I have no car. Here visiting from the states. Because of the phone situation I had crackers for dinner. Had no problems in London. Thanks for no dinner mate. Cheers.

Food is always nice never no complaints. Food hot is and fresh 🔥👍🏽

Wasn't as nice as it usually is little over cooked

only down fall was the cinnamon pull aparts was burnt but overall good service

gave me the complete wrong order

Great pizza, standard papa John's

The foof will not arrive probably doesn t order again papa johns ot use just eat

Sent out burnt pizza...didnt send anything extra as an apology

Driver was extremely pleasant, food delivered early and still very hot. Great quality too! Thought I'd ordered too much but it all went (a good sign!)

amazing food and delivery person was extremely friendly and pleasant

We ordered an All the Meats large pizza as we hadn’t ordered from Papa John’s before and thought we would give it a go, I have to say we were quite disappointed. The pizza was actually quite small for it’s price and compared to it’s competitors, and it had absolutely no flavour, it was so bland we may as well of eaten the box.

Nearly an hour and a half this took to come, when it did food was barley warm

Food arrived 30 minutes earlier then estimated was cold . The delivery man whom phoned was rude and clueless about directions 😧Binned the food it was edible

My food did not turn up although it says delivered on time in my order.... first time to use the app... and my last.. disgrace

very happy, first time trying Pappa Johns and I was pleasantly surprised! will order again.

Lovley food fast delivery Thanks

Never disappoint. Always hot and great portions. Almost always arrives early with is a plus.

Amazing Pizza, delivered 30 min before time ! Great job! Thanks

Best pizza place in liverpool always a firm favorite delicious pizzas and sizes our to place for pizza the best.

Food came very fast and with great taste. Will reorder again

Fantastic food fantastic service 👍

Had a lot better food can't see why papa John is shouted about had a lot better but a lot worse also just an expensive poor pizza

I wait 1h45 for a pizza after pay a lot of money for nothing I'm not happy :(

Pizza is great but they only have one flavour of wings so don't buy the wings cos they never come with chilli sauce. Useless idiots!

4th time and still no ghost chilli sauce on my wings. Pizza is great but attention to detail sucks. I even left instruction not to forget it but you still somehow managed it. I'm beginning to think the ghost chilli sauce doesn't exist. I'm going back to dom's

3rd time on the run they have forgot to put the ghost sauce on the wings. 13 or 14 more mistakes like this and I will be writing a stern letter to Papa John himself!

Kinda forgot the stuffed cheese but it's all good.

Pizza was great as usual but I really wanted to know how hot the ghost wings were...seeing as there was no ghost sauce on them I may never know.

Why don't I go to papa johns more often?dayum dayum DAYUM

Saying that I received my food while I didn't. And nobody called my to be the restaurant excuses that I didn't answer. I'm just asking if it is happens only while I'm paying by card ? Because any time I'm ordering by cash I'm receiving the food on time 🙂💔.

Driver didnt knock, said called 4 times and doesn't have to knock when he's delivering Supposed manager Thomas said Im not getting a refund either

Very disappointed Very small portions and very over priced

No major issue. Was ok. Just that pizza was burnt in areas and hence a bit too crispy

Messed up order a little didn't apologise but offered a discount next time

Cookie great, though the toppings would've been preferable on the pizza as oppose to the lid of the box

Pizza wasnt very nice not for the price you pay anyway probly wouldnt order again

forgot two items of food and it was luke warm, never ordering from papa johns again.

I would highly recomend this restraunt to people.