Papa Johns in Lewes

I have the pleasure to meet YAZ and since he is at Papa John's Peacehaven, the pizza doe is much better and pizzas taste better. When ordering and on collection he is always very helpful.

Papa Johns Pizza is the best on the south coast road peacehaven excellent food very clean and friendly staff. ( Please note they only take card payment ) 5 star review ★★★★★ and highly recommended 🍕👌🏼

Ordered plain potato tots for my son with milk allergy and got cheese coated. Luckily I noticed before giving them to him. Rang up and was told new potato tots would be sent. Over half hour later they arrived stone cold. Very expensive and the food that we did eat was tasteless too. Will not be going here again😩

superb quality and received only in 20 minute which the way faster what i expected

Never had a bad experience. Food quality as expected.

Cold pizza and courier wich is shouting at you, beacouse he can not find your place.

Outstanding service..love to visit again nd again♥️

Good taste better than previous franchisee

I just had the best experience with Papa John's! Their service was fantastic, delivery was super fast, and their pizza tasted amazing. Highly recommend!" 🍕😄

The food was excellent and it's very hot ,the new management is doing great job I really appreciate his efforts lot of respect towards his costumers

i love papajohns 🍕and the service is amazing always

First time I tried this place, the food was amazing. I collected my food the only that was putting me off was the guy on the counter had dirty clothing

not the same. we really liked pizza in here. not anymore since new staff. also we had issues with manager guy. i heard other's had problems too. not friendly anymore, pizza taste changed. used to be crispy-er. just to be honest. we are your neighbours.

Only one pizza turned up ordered 2 on the app phoned they said another was on its way. Nothing turned up then called again and said it’s not their fault nothing they can do.

Best pizza in peacehaven. Always delivered still hot with lovely staff and service

Great service and the manager Joel is amazing, friendly and great customer service will me any need to have

Best Papa John’s in the area, no questions asked 😌

Food was absolutely delicious! The atmosphere itself was friendly. Food took less than 20 minutes and it was amazing!! Will definitely be returning soon! Thank you Papa John's!

Don't waste your money, disgusting pizza, chicken and bacon tasted off, it was cold and tasteless. When we rang them to complain they didn't seem to care and said they would give us another pizza free on our next order! Thing is I definitely wont be ordering again, So all in all a waste of time and money!

We always had a good experience. Tasty pizzas and quick delivery. The only think is the special garlic dip which we never eat. It doesn't taste good. I wish you could choose the dip with your pizza.

Worst quality papa John's I've ever had. Chewy overcooked base with ingredients lazily put together, the cheese on the garlic bread was also out of date. Tasted horrible. Also the felivery driver didn't listen to my notes and rung my neighbors buzzer Big waste of money

Absolutely disgusting. How wrong can you get it.....this place can. Burnt topping on the wrong base for 10 quid each on a Tuesday night with a ridiculous wait time. Check back in your cupboards before wasting your cash here.

Absolutely disgusting. How wrong can you get it.....this place can. Burnt topping on the wrong base for 10 quid each on a Tuesday night with a ridiculous wait time. Check back in your cupboards before wasting your cash here.

Avoid this place, everything was undercooked I am sure everyone in the house is going to be on the toilet with upset tummies today thanks to it. We ordered a pizza, wrong size of course. I think they have a pizza oven but it must of been switched off or the pizza went on a tour of the south of England as it was Lukewarm at best when arrived. The cheese & bacon stick things we had to cut ourselves as they were undercooked again and like cutting through a log of wood. The dough balls for dessert again like biting in a rubber glove. I did try and call but was again palmed off saying can’t do nothing about it. Considering they say better ingredients and better pizza I think they better change supplier then. Expensive and awful. Please use your money and taste buds elsewhere.

Most incompetent Papa John's store I have used. 3 out of 4 orders have been wrong. One order being a vegan pizza for my partner being delivered with vegan toppings but dairy cheese. No quality control standards! The order was corrected but it took two hours and two calls with no compensation or sincere apology. Its a shame as both my partner and I enjoy Papa John's pizza.

Absolute joke..over 1 hour 20 mins for order..cold food when finally delivered. Goodbye papa johns..hello dominoes.

Very good price. Nice pizza. Good service, pleasant staff.

Lovely pizzas, never stopped their but thought we would try something new, and pizzas were lovely, thoroughly enjoyable.

This store has been going downhill now for sometime but after our order tonight we will no longer order from papa johns. The quality of the food & service tonight was extremely poor (has been a common theme the last few times we’ve ordered). The food was lukewarm, the pizza bases were incorrect (original but ordered thin), the pizza’s looked a lot smaller than usual even though they were meant to be large, the potato tots were all smashed up so my daughter’s refused to eat them and the chicken wings looked like they’d never seen an oven. The delivery service always seems to be extremely slow & quite often you’ll be waiting well over an hour to get food delivered. To be honest if you pop in sainsbury’s and get pizza from their fresh counter it be better quality, a lot quick and a fraction of the cost.

Ordered pizza and didn't get it for over 2 hours. Not happy but things happen. Ordered anonther order tonight and they forgot our ice cream. I told the delivery driver and he said he would be right back. He never came back!!!!! or answered his phone. Papa Johns wouldn't answer their phone either for over 40 min. So we go to bed payinging for something they never delivered. 🙄

This restaurant is a joke, horrible customer service.

Love papa John's pizza that's as far as the love goes Every single time I order from the branch in peacehaven (not an exaggeration) they balls the order up Today I ordered on the app,rang them to confirm the order was right and asked them to check it before the driver takes it away.........shock horror the driver arrives and the order is wrong again

Last night we ordered food at 8.10pm and waited around 2 hours for our food and it got to 10.10pm and then they decided to cancel our order!

I'd avoid this shop if you can. Ordered a pizza at 7.10pm and told 45 to 1 hour wait. After several calls and being told different time frames which meant I held on, it is now 9.30pm and the pizza has arrived completely cold (obviously). I live an 8min drive from the shop. The manager said I will be refunded, but should really have been told that they're sturggling and offered a refund over an hour ago.

Absolute joke been waiting an hour over my slot and no one will pick up the phone will never ever use this waste of space place again, I suggest you do the same have requested a refund , do not use this pizza place

Never had bad food from these guys.

Don't expect to get everything you paid for or a decent Pizza...

Love this Papa John's. Sometimes you wanna splash out on the convenience of a takeaway, even if you can just make your own pizzas at home...this Peacehaven branch are always polite and friendly, they're quick and efficient, never had a wrong order delivered...only criticism is of the Papa John's Special Garlic Sauce, which is really horrible! But that's a Papa John's thing, nothing to do with the branch.

Bought a box of potato tots, box was half empty and luke warm. And for that I was charged £4.99. Will never visit again, dreadful place.

I have never been disappointed with the qual-i-tay of food here. I'm vegan (6'1") and have never been able to finish a large pizza in one go! Good food fast, whether in store or delivered.

American Pizza pie, over price for what actually is

I was soooooo looking forward to my pizza 🍕 tonight. Having selected and paid through the app - large meat feast pizza, cheese and bacon 🥓 tater tots and a giant sharing chocolate cookie 🍪, I sat back and eagerly waited for my goodies to be delivered. The handy order tracker kept me updated and I waited with anticipation for the delights that were soon to arrive. Once Id received my Scooby snacks, (only a few minutes late- no big deal) I quickly opened up the pizza box to reveal my spoils. The pizza looked lush but as I began to tuck in, I found it to be stone cold- pretty disappointing as I’m only 5 minutes from the store. And the Tater Tots? Well disappointingly they were disgusting to be honest- cold, barely cooked and inedible. Unfortunately, they were binned. I’m sad to report the only truly successful part of my order was the giant cookie 🍪. I’ve used this store before without any problem and chose Papa John’s over Dominoes. It’s a shame that tonight’s order was such a letdown- can’t really understand how they got it so wrong?.......

Pizza was good and arrived quite quickly. Very pleased with the service, had some poor experience elsewhere, nice to receive what you actually ordered and of a decent quality

Delivery exactly on time. We ordered 3 vegan pizzas and whilst they were good quality and cooked well, we won't be ordering again 100% due to personal taste, the 'cheese' is just too much! The potato tots were nice, and the cauliflower bites were really nice. (Order was: Vegan garden party, vegan pepperoni and vegan margarita) good effect Papa John's, thank you.

Pizza is ok . Service is at best average .

The two guys working tonight were fantastic, had issues with card online so arrived 15 mins before closing. Although they had almost closed they put through the order and had it ready before the 10pm closing time. Really polite and professional young men.

Hard to find a delivery pizza that is vegan. I know when it is not because I am allergic to mammalian meat because of a Tic bite. These are very decent pizzas plus I am not ill afterwards! Before the tic bite I chose this place because their pizzas were the best delivery pizzas.

Absolutely appalling, I caught food poisoning from papa johns and they have now black listed me from ordering from them. Absolutely ridiculous and appalling behaviour just because I left them with several complaints from being incompentant

I had a pizza from here this evening I was so hungry but this blew everything out of the water It was amazing I have had a papa johns before but I don’t remember being blown away This one tonight was next level Thanks You made my day

Ordered delivery due to current Corona Virus restrictions. Received a call from the store as out of the drink I had ordered, the lady was courteous and offered an alternative. Arrived early which was great, the delivery guy was very polite and professional. First time using this store will certainly be using again. Thank you.

Shockingly poor pizza .. cold, not the ordered toppings (and very miserly with even them...)

Ordered twice now, and both occasions the pizzas have been cold, and had the wrong toppings. Mediocre quality ingredients and severely lacking in any flavour whatsoever. I would not recommend,

Staff can not find our address and did not accept our order. So frustrating

Very tasty and filling. Good vegan options

Brilliant staff always a lovely pizza

Tasty fresh and delicious and delivered quickly

The best pizza in town, very friendly staff and very quick too, would definitely recommend

Fantastic place, drinks a bit expensive.

I ordered a few weeks back, took forever and the food was cold. I know it was approaching the end of deliveries but you would expect better.

BOGOF deal really makes me happy!

The staff here are so lovely and helpful sometimes when I am ringing in they will even point me out to a more advantageous deal. Delivery is generally quite prompt the deals and prices are great and the food arrives nice and warm. When we do going to order and collect the staff are delightful polite and fantastic Ambassadors for the company brilliant.

Bizarrely after my last experience here I thought it would be different, alas this time proved to be the same. The only difference was I had to wait 90mins for my tastebuds to insulted as it took so long to arrive. It was bland, the stuffed crust was stuffed with an almost inedible substance of inderterminable origin and the topping was...missing apart from a few slivers of onion, I think. Now their web site says phone the shop to complain, well they've a great way of dealing with customer complaints, they don't answer the phone. Well Papa John I gave you your second chance and you failed miserably. I won't give you another.

I wanted to give Papa John's a second try having eaten at the Eastbourne branch before. The Hawaiian pizza is really good but the All the Meats one is not what I was hoping for, can't claim on the guarantee as it is not a quality issue just a flavour one... However, I am still not sure it is worth the price point even with the deal I had which equated to a buy on get one free. Having collected this after ordering it online it was ready on my arrival and when I got home it was still hot so can't complain about that.

Wish I'd had beans on toast instead. Ordered a large chicken and bacon club... it was more like a margherita! Literally no meat whatsoever. Gained an incredibly rude, obnoxious, unprofessional and uncalled for response after complaining about it. Will go hungry next time

Awful pizza and customer service pizza apparently shrunk 2 inches got 12 inches instead of 14 ,Won’t be ordering from here again.

Bit expensive! But worth it! Papa Johns pizza stands out from the crowd! Freshly made and very tasty!!

Seriously dont order from here. Pizza took over an hour and a half for delivery. Tried to call the store to enquire about the delivery and the phone doesn't work. Told the delivery guy about the phone not working and did not care in the slightest. Get Dominoes instead

Literally don't order from here. Pizza took like 1 hour 40 minutes to turn up and their phone doesn't work so you can't even call to check it. When the pizza finally turned up it was almost cold and the delivery driver was rude af.

Unusually sloooooow, it doesn't make sense! who ever is the manager of this store is doing a terrible job.

Great tasting food and delivery service was good and polite.

Not impressed with this ordered at 6.42pm and still hadn’t arrived at 9pm when tried to phone all we got was call failed so had to go over and pick it up from newhaven. Were quick to take the money out the bank but not deliver the food. Had 3 very hungry children. Will NOT be ordering from these again absolutely disgusted.

im an idiot... time and time again i have been ripped off from the peacehaven papa johns.. countless times i have stupidly ordered out of honest hunger. i actually would prefer to starve than to eat what the kids at papa johns in this particular location make... even down to the customer service to change an item thats completely inedible or to let them know of an item thats simply missing, its like speaking to a yob with attitude... and no regard for the lack of effort they decide to offer.. papa johns must be condemned highly for this.. im currently taking it further not because i want to use them again... but because i dont want any other innocent being ripped off or worst still... poisoned... this isnt just an honest review... it is a health and safely warning

Used to love Papa Johns, but on the one occassion they made a mistake which ruined the meal the customer service was absolutely shocking. Has completely put me off buying from them again.

it ok but definitely it is not my favourite .

Very fast delivery, hot pizza, good prices and decent pizza. Could use more toppings on pizzas

Great plenty of topping nice and hot. Best to collect get cheaper deals then! I love Garden Party and husband and sons love BBQ chicken

I found the staff who took my call friendly and helpful! My order was delivered asap would definitely order from there again

I have been trying to call them for the past 20 mins. Phone rings, no one picks up!!! Poor service. Still waiting after 15 mins.

Usually delivered quick and hot, except today. An hour and twenty minutes later and you can probably guess what the pizza tastes like.

First class takeaway or delivery company Plenty of choice and pricing plenty of outlets so never more than 20 minutes away from home

Two large half and half pizza's ordered with additional dips to go. Not quite up to the usual standard as one of the pizzas had to go back due to being overcooked and missing bbq sauce. The thin crust bbq brisket beef / mexican 😬 Fairplay to the store no quibbles a new pizza was waiting when we dropped back to return said pizza. Just a bit inconvenient having to break up dinner to resolve the issue . Hence the grading on this occasion ☹️

Good option for a friday night at home. Wide variety to chose from and fast delivery to your door. Pizzas are big and quite tasty. Good value for money.

Family evening videos and pizza were the plan , rare when it's Saturday night the grown kids return home and we are actually not all working... So let's relax and order pizza ... garlic knots - XL double pepperoni and large meat ... Ordered 5pm ... expected we thought around 6? No ... 1st call 6.20pm enroute 2nd call 6.38pm driver lost your pizza enroute making another 3rd call 7.17pm just left enroute 4th call 7.37pm. Sorry driver lost pizza !? Again? Oh ... suddenly realises used that excuse last time .. the lies etc continue and eventually after we've eaten toast and everyone has left pizza gets delivered around 9.20pm nearly 4 1/2 hrs after ordering. Cold !! I've travelled world wide and can honestly say that this is the worst customer service and pizza I've had. The lies and dishonesty... don't bother using !

ordered two 12'' meatpackers and sides......delivered 30 minutes leter all cold and although replacement offered would have to wait another 40 mins!!!!!!

Pizza is nice and good value for money. Really good for delivery and the extra large pizzas are pretty big!!

We ordered from Papa Johns today online and received a confirmation email with our correct order on the receipt. After about an hour and a half we decided to call the shop and find out where our food was, I was told that no order...

Really Nice pizza's and decent deals, The only reason I didn't give it a 5 star is because every time I order papa johns favourite the toppings become less and less, I have numerous amounts of slices which have no peperroni on after noticing this I decided to pay for double pep slices thinking that will do it and the pizza was exactly the same so I had just paid extra for nothing. I think the food is awesome your just have to specifically request more toppings and obviously pay more but whats the point when they do not actually put more toppings on lol I swear to god if there is one I got two slices here with one pepperoni on cut in half.. one topping for two slices?.... This really isn't a rare thing, they're super stingy on toppings!

The pizza is ok, but I can't bear that man outside holding the sign shouting at the top of his lungs for the last 3 days from 8AM every day. Even after I called the manager to complain about the constant noise nothing was done. Its unreasonable to think this kind of noise level is ok in a residential area. MAKE IT STOP.

Big thank you to the kind gentleman who created the number 16 in olives on top of my daughters pizza for her 16th birthday. It really made her day !! Pizzas well prepared, well cooked, hot and ready on time. Staff all friendly, clean and polite. We LOVED OUR PIZZAS and feel they are the BEST IN TOWN.

I've used Papa John's in Peacehaven a few times and have always enjoyed the pizza. In my experience, the facility has always appeared clean and well organised and I've had no concerns regarding hygiene standards there. Pricing is in line with other, similar establishments -...

Very clean and tidy. You can eat with no worries.

Oh my word , this has got to be the worst pIzza I have ever had the misfortune of eating , poor hygiene, no toppings undercooked soggy. I even wrote an email to the head office no reply. I do not normally complain, but stay...

Pizza was disgusting, the two for one offer only applied if you purchased a £14.99 pizza. Paid £7.99 for a very basic pizza which was disgusting. You can see your pizza being made, bare hands, no gloves, bad hygiene, not impressed. Never ever go there...