Fire House Pizza and Grill in Lewes - Phone Number, Reservations, Reviews

After calling the restaurant to find out where my order was, when it eventually turned up after being told it was freshly cooked, it arrived cold.

Frozen cold, 3 hours late, burnt, rock solid, feels like a personal attack it was that bad, a celebration party ruined

some items of my order were not delivered and the quality of those that were, was awful

Ordered a take away online for delivery. 2 hours and 4 phone calls later still no order.Eventually told I will receive a refund. 4 days later still no refund. Called again and was told manager will call me and several hours later still no call or refund. Avoid this place it's clearly a SCAM. Reported to trading standards.

was exceptional ,big servings ,great kebabs,spot on BUT they moved to saltdean ,wrong sauces on mrs chicken shish and much smaller ,half the size!,im normally stuffed after mine and now i got tp order a pizza from somewhere,new owner maybe?? end of the road ff me i think

Rude , completely wrong order! When we rung up to tell them it's wrong they were extremely rude on the phone to us

Rude , wrong delivery! And when we explained to them they got the order wrong they were extremely rude Spoke to them serval time on the phone

Awful food awful customer service don’t eat from here if you don’t want to be unwell check scores on doors it’s a 0 how there allowed to operate it beyond me

Took ages to come , they kept making excuses as to why it is late and the food turned up cold. Soggy chips , stale donna meat and watery salad.

Ordered a chicken burger but got a beef burger with some sort of kebab meat 😢

On time but at the last possible moment. Delivery person miserable, little, no human interaction. I hope he’s alright after the delivery and makes it home safe. You are important and vital. Thank you…

Food pizza was cold, chicken strips were very soggy

I did receive a one different pizza than I ordered other than that great

Ordered from here for a while now and I can proudly say, this place has gone massively downhill. I’ve had missing items nearly everytime I’ve ordered and even when they come back to give me my missing items, it turns out to be the complete wrong item anyway. Not to mention that their pepperoni dough balls are just a ball of plain dough with 1 pepperoni stuck to the side and the chocolate (cookie) dough balls are just a ball of plain dough with a dollop of chocolate on one side. Prices are ridiculously high for such low quality food, unprofessional over the phone and can even take up to 2 hours to arrive.

This place is beyond poor, food and service are atrocious … Unfortunately, they have a monopoly as it’s the only place open that sells this kind of food late and local. The whole place is dirty, worn out and tired. The staff are incompetent and fail to completed the simplest of food and allergy requests. I’ve seen a few food hygiene breaches and big no no every time I’ve been there… Cross contamination from raw meat to salad, and food storage, it’s all pretty basic stuff for a takeaway. Hopefully the food hygiene inspector pays them a visit soon. You’re better off going to the garage 500m up the road and getting some crisps and sandwich then risking what could come from the food and Incompetence here….

Absolute 10/10 food late night and also driver was a legend too so big up you guys!💨

I’d heard stories about the staff being rude but never experienced it myself until recently. At 16:42 on a Friday we ordered a single medium cheese pizza to be delivered ASAP - it arrived at 17:44 This place is notorious for long wait times, so this was expected. Fine. What we weren’t expecting was for our pizza to arrive totally disfigured! See photo 1 - it seems whoever was slicing it accidentally pushed the pizza all into the corner of the box, happy (or ignorant) or their work, then gave it their approval to be sent out. Once we got the pizza dropped off and saw the disaster, we called to rectify the issue but were immediately given a standoffish hostile response, telling us we were wrong and they didn't believe us…!? After some arguing we agreed to getting a new one delivered, but they would be asking for the already delivered pizza back. Well guess what? The new pizza they delivered to replace the mess they sent us the first time did NOT match our original order (no stuffed crust - see photo 2). What's worse is that the delivery driver was also argumentative when asking for the original mutilated pizza back, wasting our time on our front door step attempting to pull the cold doughy carcass apart, telling us that it was perfectly fine and we could have fixed it ourselves. For the Dominos prices they ask for, you'd think they'd be a little more considerate of customers that have never gotten in touch about issues with an order before... This one bad experience has completely spoiled any chance of us returning to them.

Delicious Pizza and super fadt delivery! Much better that all the rest in our area..

Shocking, waited 1.5 hours for a doner kebab and a chicken wrap, it then turned up and the driver sat outside on his phone for 10 minutes. I phoned to complain and the guy laughed down the phone then offered to send some chips. We then said we don't want more cold food and he offered to give a free kebab next time. We asked for his name and he said he couldn't give that! No kebab on file! Stay clear terrible service terrible food

I ordered here on Sunday 14th April 2024 since eating this diabolical food I’ve suffered terribly with food poisoning affecting me health and my work, I work in the area I don’t live here, and not working means I don’t get paid, now onto my third day of none stop toileting! Disgusting

Nice welcoming atmosphere and great food. Pizza quality is impressive and exceeds expectations.

The best takeaway in peacehaven

This was the worse kebab place I ever tried . The food was not good at all, and the items were missing from my order, staff was very rude. Don't ever buy from this place if you don't want to have a bad experience and get unhealthy food. If I had to choose will be no stars but unfortunately can't do that .

Came in as the boys were closing, they looked after me anyway & the food was amazing, probably my favourite kebab yet!

The food came very cold and it was not edible. We couldn’t eat it and ended up not eating it

Ordered online. Ordered at 6.55pm with an estimated delivery time of 7.30pm-7.50 pm. Called at 8.10 as still no food arrived, first call they took our address then hung up the phone, when we got back through they said the driver had left a while ago and had 4 deliveries before ours so to give 15-20 mins. Called again at 8.40 to be told they can’t get hold of the driver but it is on the way. Driver arrived 5 minutes later and said that he hadn’t long left the fire house grill and come straight to ours! Food cold, no sauces or salad I. The burgers as requested and every food box squashed!

Long wait time.... Hard to get through......ok food

Amazing pizza. This place is the bomb! You won't be disappointed by the standard of food here. Staff are really attentive and made sure that we had everything we needed. Prompt delivery a very happy customer

Brilliant place to order food. Staff are very helpful and cater to all your needs. Will definetly be ordering again! Thanks again guys!

Lovely service amazing food.recommended

Very helpful and accommodating staff, quick delivery, would recommend

the food is really nice and so are the people that work there, definitely going back and recommend good quality munch 😛😛😛

Amazing food and friendly staff

I come here weekly the guys are always friendly always sort out my order quickly. The foods banging and the pricing is fair best pizza around peacehaven for a reasonable price.

Good service and excellent food .

Food arrived on time and order was correct, food tasted great.

Best kebab n pizza shop in town

Food was amazing and servce as well.

I really like Lamb chops taste and service was so good.

Always been really good food. Really friendly service too.

The best chips and kebab i have ever had 😍

Love this place for kebab pizza and customer service 🫶🏽

Very good food and good service

It’s was very delicious and Very quick delivered order nice service 5 star and above

Lamb shish was amazing, juicy and tasty...I like it

Last night order hala pizza it's banging

Always hot and delicious,100% recommend

Food was good. I ordered chops. It was delicious.

Nice and quick great customer service and very helpful overall

Inedible. Ordered two seafood pizzas tonight and they arrived dripping in oil and really sloppy. Tried to soak the oil up with some kitchen towel but no good. Sloppy in the box and on the palate, disgusting. Don't you check the food before you send it out? I could put both pizzas though a mangle and they would still be running in oil. I will use Papa Johns from now on and advise everyone else to do the same! One star as I could not give zero stars!

amazing food for great prices and the workers extremely lovely

order from here a few times good food a service especially great having a late opening time for those whome don't get home till late

5 hours late and missing so many sides, is wild 🤦🏻‍♂️

Don’t waste your money! Ordered at 8.23 Waited 2 n half hours constantly being told it was out of delivery when it wasn’t, being hung up on about 6 times even when asking for money back instead, just very rude customer service. And when the food did turn up it was stone cold looked horrible and burnt. Even other times when ordering there constantly forgetting items and taking over an hour to get it to us the food over time has gotten worse and worse and they have the cheek to up prices definitely not worth it they have gone very very downhill these past couple of months. Used to enjoy there food now I won’t bother again They definitely lost a regular customer

Over an hour late, order all wrong, food not cooked, disgraceful

never turned up if I could give no stars i would

Food arrived cold, food missing, additional things added that weren’t requested. Chips were soggy. Will not be coming back again.

Great food, great service. My go to place to order kebabs.

So bad, was out for delivery for over half hour for 4 minute drive, stone cold, looked like it been run over, salad leaked everywhere, don’t even have the decency to answer phone just cut it off when trying to phone to find out where food is.

Is it normal practice to hire someone blind to do your pizza slicing? Because how else do you squish an entire pizza into the corner of the box… We called to rectify the issue but were told we were wrong and they don’t believe us… After some arguing we got a new one delivered, but it didn’t match our original order, and the driver wanted the disfigured pizza back, and wasted no time attempting to pull it apart at our front door, telling us that it was normal and we could have fixed it ourselves.

i had ordered chicken burgers hash burgers and volcsno burger with cheesy chips ! very delicious scrupmtious juicy burgers with a fingrr licking sauce . been a delight to eyes and tummy! definitely trying rhem again

Don't answer when say they are open

Delicious pizza with a noticeable difference in freshness compared to other franchises. A tasty treat that stands out!

Absolutely useless!! Tried them now 3 times, every time either something wrong or missed something, come with no salad just a load of onion. Absolute pits of a kebab house!!! Come tonight with completely wrong order and tried demanding the money on the phone the idiot! Shocker!!

Ordered food it’s now 2am it hasn’t come and there closed and won’t pick up the phone

Best quality and delivery on time definitely will order again

Fantastic service lovely food thank you . The kebab delicious as always thank you guys xx

Every single time I order from here they always forget at least 1item sometimes more..every single time. They make their prices up on the go aswell …charged me £24.50 for 2 medium kebabs and 2 Rio cans of drink. Their food is a joke!

Every time they have sent me a discount code it has never worked (even with over 25pound orders) whats the point! They have lost a regular customer for not trying to sort it out for me over the phone when i called. Honestly guys dont bother, coz their not bothered

This place was absolutely disgusting the food come cold. Half hour late and not worth the money I paid for if!! Will definitely not be buying from there again

Worrst service order is late for 2 hrs

Entirely wrong order I could CRY

UMMMM where it is?????? IT'S 01:40AM AND STILL NOT ARRIVED ARE YOU INSANE WHAT IS HAPPENING THIS CANNOT BE HAPPENING!!!!

Always been my go to from pizza to kebabs, stay open late perfect dinner to end the night, perfect dinner to feed the family or friends with great deals and delicious food.. always go the extra mile with me and I’m just on the edge of their catchment area

Didn't even send to correct order!! £85 wasted

Pizzas are responsible prices and yummy really good alternative to domino's. Try them.

The chicken did not taste good. It tasted not fresh. The salad is too small. I ordered 2 meals of chicken doner, only 1 can of coke was delivered with the food. Honestly,what is going on with this take away shop??

Ordered the american hot pizza with chilly cheese stuffed crust They called and said they dont have beef so they will substitute with more meatballs The pizza was extremely thin and the crust was doughy and too thick Like u can actually see the size of the crust compared to the pizza itself Better to use that dough in the base rather than crust Pizza didn't taste like anything Just bland Impossible to even hold a slice All sloppy Never ordering again

Consistently good food! Staff are lovely too.

I always order halal pizza from this shop .Their service and food quality are excellent.

They always get my order wrong but delivery is quick and the food is nice.

Honestly, best halal pizza spot in the Sussex region. Lovely people and service. And the best pizza ever. Highly recommended

Food came cold , ordered a pepperoni perfection and got given a margarita instead , not one scrap of meat on the pizza at all , meant to be an end of week treat , never going back

food was lovely and fresh, followed my special requirements. also very friendly staff and quick delivery!! deffo recommend:)

Love the kebab meal deal perfect portions Cookies are absolutely delicious much better than ….. chicken burger also delicious been getting a delivery for 10+ years always been hot and never waited a long time Thank you

Fire House Pizza and Grill is hands down the best kebab takeaway in town! The food is always fresh, flavorful, and packed with deliciousness. The staff is super friendly and the service is top-notch. I highly recommend trying their mouthwatering kebabs, they're simply out of this world! Whether you're craving a classic doner or a tasty chicken shawarma, Fire House Pizza and Grill has got you covered. Trust me, you won't be disappointed!

Very nice staff and lovely good quality food. Thank you

An hour and a half late and huge hairs in the food disgusting

terrible ! ordered 2 desserts online then had a call informing me that they didn’t have any of what i ordered so i asked if they could cancel the order and give me a refund, they cancelled but still took my money

I came in to order food at 1245 when closes at one. Refused to take my order and said we are closed. Offered a kebab, but pizza oven should be turned off when store closed to customers

Food late and cold. Order wrong and staff rude. Don't use this company.

Food was ok , long estimated delivery time and then was still over 30 minutes later than that

Great pizza a bit more than elsewhere

Brilliant delivery & brilliant Pizzas

Second time for delivery of this item selected toppings on pizza again

Excellent food . Quick delivery and food piping hot 👌

I had a lamb Doner Large £10 what a disgrace. Thought I go large with all the salad. What salad 😂 Any other kebab shop I’ve tried in the past we all know there huge. Not in this place. It was shocking not even a small . Well burger sauce was like eating sugar very strange that. Overall don’t bother up there with the worst I’ve had. Will not be using these again not even if they offer me a free one.

Waited 60 minutes for this to turn up after them putting the phone down on me and insisting I order online! With rock hard chips

Delicious food and generous portions, will definitely order again!

I love this place soooo much!! Always 100% happy with my orders, food is always delivered hot before the time stated, never have to wait on delivery, staff are phenomenal! Great value for money, food is absolutely gorgeous, mouthwatering to the last bite. Best kebabs ever!!!