Papa John's in Vale of White Horse

Shockingly inept. Don't answer the phone, chasing up order after being left for ages. Won't be ordering again. Shame as it used to be good.

Only ordered as we had a deal leaflet put through our letterbox today, wish I had not bothered. Ordered our food at 9:44. They use Uber for delivery now who said it was out for delivery at 10:22. Two minutes later a text said it was cancelled as the courier said they could not complete delivery. Rang the store and told them uber had cancelled it. They said it's not cancelled as it's not even out for delivery yet and that they are just waiting for a delivery driver. 10 minutes later, still nothing. Spent the next 15 minutes trying to call Papa John's but no one would answer. They then closed and I was left without a pizza despite them taking my money. Will never order a Papa John's again!

Harpreet is very helpful and very informative. Very hard working person

driver canceled the order without calling me, I had to call the restaurant to know my order was canceled

It’s not papa johns fault but it seems like often the drivers they use cancel the orders. This usually ends up in someone from papa johns delivering it themselves

Very helpful and friendly manager, chefs and drivers. Always prepare my pizzas quicky and to highest quality

The pizza is very delicious I love it

Visited Yesterday.Delicious and fresh pizza I have ever had!Highly recommended!!!!

There is no such bad service, we placed an order at 9pm and now it's 11am and it hasn't been delivered yet 5 times on the phone and every time they say 2 minutes

we wait 2 hour for pizza the lady on the phone is absolutely horrible her hang up the phone 3 time on me.

I had a nice experience eating at this place, the food was delicious

Good delivery, tasty, well packed food. No issues.

I recently visited the Papa John’s in Abingdon and had the pleasure of being assisted by Harprit. She provided exceptional customer service and made my experience truly enjoyable. The pizza was delicious and prepared exactly as I had requested. She ensured that my order was accurate and ready in a timely manner. Her attention to detail and dedication to customer satisfaction did not go unnoticed.

“I recently visited PAPA JOHNES and had a fantastic experience! The atmosphere was cozy and welcoming, perfect for a casual meal with friends or family. The girl was friendly and attentive, ensuring that we had everything we needed throughout our meal.🍽️

I am a regular customer. Today I got pizza which was really very delicious and flavorsome. It was a made by a girl who had put more cheese into that and it was the best combo over. I highly recommend this pizza.

Took nearly 2 hours for pizza to arrive on a Wednesday evening. Had to chase twice with the restaurant. First time (an hour after I ordered) I was told the pizza had not been put in the oven yet. The second time (hour and half after order) I requested a refund and was told "that's not my problem" I cannot recommend this store

They very kindly sent a free pizza when Uber eats took me the wrong one, also very quick delivery

never delivered my food i would like to request a refund

Orders at 7pm and food didn’t arrive until 8:40

Best delivery driver in the town.

Great food, very hot on arrival, but arrived over an hour after expected.

Don't order delivery - over an hour since it was meant to arrive. Told 40 minutes ago that it had already left and would be here in 15 minutes. Not answering the phone. Yes I appreciate it's Friday. I don't appreciate being lied to.

Pizza was cold and arrived late

Time changed twice, our food didn’t arrive until 80minutes after placing the order.

Waited 2.5 hours for delivery. Still not here. No one answers their phone despite trying over 20 times in an hour. Appalling service. No doubt pizza will arrive cold. If you’re too busy or short staffed don’t take the business

Slow delivery, expect to wait over an hour to get a phone call asking where you live so they can deliver Luke warm food, app is incredibly useless and doesn’t update so you’re left wondering what’s going on, and staff that really couldn’t give a toss about it, use dominos or go buy a tesco pizza, papa johns needs to stick to America

Ordered at 8pm, it's now 10:45pm and food was never delivered. Appalling. Will request a refund and avoid in the future.

2 and a half hours i waited,ordered at 7:45 and received at 10:25. Ridiculous,no apology and did not seem to care. Will not order from them again.

Our local papa johns Pizza store is great. On the rare occasion that there is a problem, they will phone you to let you know and give you options for how you want them to fix it. The food is delicious and the delivery drivers are always friendly. They always have great deals available too.

I ordered one coming different

Order my staff pizza at 17:00 because they were working late, the delivery arrived at 7.30 most the staff had left by then and the food was wasted, I expect a full refund

one of the pizzas was burnt. and for the price it should be perfect.

Words can't explain....it's always finger licking Didn't take pic of the food but a pic of the tree Infront 🤭

Disaster. Over 90 minutes for delivery of two pizzas. Save your money.

Unfortunately similar to other comments here, this is the second time in a row (after not ordering for a while) that the pizza delivery service is terrible. The app tracking is completely wrong and when you call they give you random wait times every time. I am still waiting on my pizza, it’s been over 2hrs and I cannot get in touch with anyone.

Didn’t even receive my food! 21:15 and now have to source something else with no food in the house will not be using again

Possibly one of the worst food delivery experiences I have ever had. Stone cold and over an hour after after it said It was delivered. Terrible.

The pizza took forever for delivery and no one answered when i tried to cancel!!Imagine being extra hungry and having to go through this. I won't recommend.

The food is decent but my delivery took about 1 and a half hours but we got a extra pizza by accident which was nice

Food quality is variable - occasionally the young Middle Eastern guy makes us a great pizza - great pizza. However, this evening the new lady made us a pizza that was miserable and ended up in the trash (2nd time this has happened) - very little cheese & sauce… please stop this lady making pizza and ruining what (until recently) has been a good reputation.

Food was lovely but the delivery driver arrived to the front door without my pizzas as he somehow forgot them and had to go back to the shop to get them.

Just be wary that the 5* reviews are quite obviously bots/fake. Not even particularly credible looking ones. Food was delivered approximately 2 hours after order placed, cold and congealed. Tried to call store over 10 times while waiting. Only answered phone once, where they stated the driver was 5 minutes away (took a further 30 minutes to deliver). Complained about delivery and was told that there was nothing they will do about it as I didn't drive the cold pizza back to the store on the same evening (bearing in mind by the time it was finally delivered the store was closed)

Order delivered on time, but ice cold. Very disappointed

I have not received my food I would like a full refund

Good food and good atmosphere, love their pizza!

Absolutely disgusting service. Phoned the restaurant and was told 10 minutes after waiting an hour. The food never arrived so phoned again and again no answer kept getting ignored. How this place is even open I don't know.

Great pizza for someone with intolerances (Gluten and dairy)

Nice food for someone with gluten and dairy intolerance

Food was horrible. Ordered 2 x pizzas. (1 x vegan, 1 x meat) + some Vegan bites and they were all abysmal. Super over priced. So disappointed.

Cold and tasteless pizza. In addition, the garlic sauce was yellow and tasted butter. There was something seriously wrong with that order.

We had ham and mushroom pizza and for £19+ very little of both ham or mushroom visible,so poor value for money thought.

Pre booked for 15:45 , 30 minutes late, I called to complain and the guy lied to me over the phone.

Pizza not as good as other fast food pizza and my favorite thing is pizza dip and my 2 extra dips that we selected and paid for were missed which is really frustrating and we were stuck with the special garlic dip which is horrible.

Great food, great delivery, the drivery was very nice:))

Friendly staff, great deals and delicious pizzas

Cold food, very late, no customer service

Spot on Pizza,friendly delivery driver 👍

Shocking service 80 minutes late stone cold food and lousy service from the restaurant and just eat. Shameful and won’t ever be ordering again

Had to travel to shop over 2 hours after placing order

Will not be using this place again. Mid afternoon and it took them almost three hours to deliver a pizza to an address 10 mins away. Pizza was delivered cold. very very bad service

Ordered a pizza at 7:21pm, didn't arrive until 8:51. Wouldn't mind as much but we were blatantly lied to both on the online tracking service and when we called up three times. It said it was being "checked and cut up" online for 30 minutes so we called asking for an update, told it would take 20 minutes but well over 20 minutes later it said it had been delivered, when it said it had been delivered for fifteen minutes we called again saying it hasn't arrived. First two times we called we were told random numbers for how long it would take and told not enough drivers and very busy (on a week night?) Final time we called they said they would call the driver and let us know but then hung up and never called back. Finally arrived an hour and a half later in total and it was okay but tomato taste was quite overpowering and all the other toppings were quite bland.

Awful "garlic" dip. Pizza a bit too dry.

Horribly late (35 mins). Phoned, assured would be delivered and would still be hot. Wasn't - stone cold.

Pizza burnt only managed to eat a few slices will not use them again

Waited an hour and 40 minutes for pizza to be delivered, wrong pizza delivered, phoned up and another pizza was sent out. I waited over an hour for the correct pizza.

After being 30 mins late I rang the restaurant and the man said that they were five minutes away. 15 minutes later I rang again and he said he was going to ring the driver and he put the phone down on me and never called me back and they were then still 45 minutes late with a cold pizza!!

Very unhappy right now ordered a pizza an 1hr and 30mins ago and still waiting called to be told it’s in the oven will be with you in 5mins still waiting called another two times to say don’t bother I just want my money back and no one is now picking up the phone Can’t see me using again after this experience

An hour late and cold when arrived

Missing two of my dips that I paid for, after explicitly asking them to double check the dips

I am very unhappy with this order. I ordered this, and it was late. When it arrived the order was closed, I then submitted an complaint on here, it said i would receive a refund, and it still hasnt come out of my account, even though it has been removed from my Pending on my account, which implies that i am not getting a full refund. Explanation please. I wish for my money back, can be done via Credit or cash.

I didn't receive the ice-cream I ordered

The restaurant told me they were very, very busy and I was happy to wait. The pizza was yummy, the desserts were EXCELLENT, the portion sizes were really good and the driver was very polite and courteous - great job, thank you! :D

The main thing is that the taste is awesome and food is always on the time. I love papa johns❤️❤️

was supposed to arrive at 19:10. got a message saying it was delayed at 19:30 and that it would arrive at 19:50. turned up at 19:55. not impressed

Food came within 20 mins of ordering, cooked perfectly, hot and extremely tasty.

Late said it arrived when it didn’t

Food was 50 minutes late stone cold didn't pick up phone after second time on ringing

I never get the order, pls refund the payment.

All food received cold, late delivery, one pizza missing vgn cheese so was bland. Everything dry and highly disappointing

Specifically requested delivery driver to ring when outside. Good was instead left at hotel reception with zero attempt to contact me, food was only found after a phone call.

ordered 2 pizzas which were correct Ordered one garlic and herb sauce, which was missing telephoned restaurant immediately after ordering on line to ask to replace the two garlic dips with garlic herb dips which was told was ok No garlic and herb dips arrived. Ran out to delivery driver to inform him, he said someone would drop the correct dips round in 5 minutes. Needless to say, nothing arrived. Not the first time this has happened.

Food took hour to arrive after 2 additional calls, cold will not be ordering from papa johns Abingdon again 😫

My order never came and they saying they cannot find the order also but they took my monies 🤬🤬🤬

Shocking wait time and still no delivery. We ordered 2 pizzas at 7.30pm for delivery 2 miles away, to then still be waiting 2 hours later when we were told twice on the phone it would be with us in 5-minutes….said they would refund us, I wonder if it will ever actually show or if we will have to wait for that too. Due to being let down we ordered Dominos and they delivered in 20-mins - now that is service!!

Service and staff is very good. Pizza is very delicious.

Staff and service is very nice.Also the food is so tasty

The pizza is tasty and staff of this store is best and service is good.

Very good service and staff & store is neat and clean.

I had ordered over the phone around 12:30pm. I payed £28.99 for two large pizza's, two sizes and a large drink! Such a good affordable price.The delivery driver came super fast and he was SO friendly.I will 100% be ordering from papa johns abingdon again.The pizza's were amazing (Tasty and warm).Not to mention the tomato sauce was piping hot!Such an underrated pizza franchise.

Our pizza was meant to be delivered at 8pm, at 8:20pm it was still not delivered even though the app said it was out for delivery at 7:50pm! At 8:20 we rang to be told it was on the way, at 8:30 still no pizza so rang again, pizza arrived at 8:35 and it was cold!! When we rang they did not seem bothered it was 35minutes late or worried it might be cold!

Really nice and delicious and nice staff

Been ordering from here a few times.A couple of times late.Tonight waited over 1 hour and no delivery.I phoned the shop it was very noisy.Spoke to one person then to be passed onto another.I was told that they were very busy so cancelled my order but never let us know.Get people in the shop with phone manners.

Useless company run by muppets. Don't waste your time with them. Every papa Johns store iv ever been to has been just as bad

Worst place I have ever ordered from. Sounds like young kids answering the phone who have no manners. I also cannot understand the 50% off, confused. Nearly two hrs to get my pizza and it was stone cold .

Worst pizza and customer service in Oxfordshire. Rude staff have children answering phones and providing false information

Not really good taste and got a olives and onion on pizza even tho it wasn't mentioned on menu so end up taking them off my pizza as I don't like such a ingredients

The delivery simply did not happen. The order was placed but the food was never prepared. It was only when I called the restaurant an hour later that they started preparing the order and I ended up collecting there

Didn’t get my drinks, or the side I ordered. Phoned up the restaurant and they said it was on its way, it never came in the end. Waste of money.

The person on the phone was mocking me when I asked why there were things missing on my pizza,to add on to that,the food came over 2hours later because the machine didn't process it and they didn't look so that was there excuse,extremely disappointed,I expected some respect but all I got was a horrible evening.Besides from that they said they were going to bring back the missing things and guess what,it never came,I'm disgusted,appuled by this behaviour.

Enjoying 50% off deal. Lovely food,