Pane e Vino in East Renfrewshire

Abrupt staff, shocking service, cold food. Would highly recommend staff training on customer service!

We came here on a Saturday and ordered 2 take away sandwiches. We stood and waited 35 minutes for the Sandwiches. We were told it was very busy only after ordering and already waiting 20 minutes. The sandwiches were about £7 each. They were not good. I have attached a photo.

Nice bijou traditional Scottish Italian cafe/deli. Pasta, snacks and (home made?) cakes . Lots of Italian deli products. Friendly staff, Al fresco option, good coffee. Very popular at lunch

Absolutely shocking service today and it’s not the first time, gave them the benefit of the doubt and returned but was left dissatisfied. Waited 20 mins (after them making my coffee) for the woman behind the counter to put a piece of cake into a box, 3 other people who came in after me got served before me (with larger orders) and the attitude from the woman serving was terrible, also made the wrong coffee, asked for 2 cappuccinos and one of them was just a regular coffee, both of which were cold from waiting about for so long. Will not be back in here.

One of the most quaint little eateries in the Southside. Lovely atmosphere, brilliant food and the staff feel like family, very very welcoming. This is my default place to go to pick up nice pastas and Italian gifts for friends and family (and a glass of wine!)

Visited for Sunday lunch with my family, thankfully we booked as it was busy with a great atmosphere. We had the most wonderful host Rob who was very attentive, especially to my year old grandson who so enjoyed Rob’s ragú sauce. Thank you Rob for looking after us all so well.

Very arrogant owner who threw her staff under the bus when our order wasn’t passed over, despite the fact she herself confirmed our order of the last portion of lasagne. Offhand, defensive apology made it worse when we asked how much longer we’d need to wait. Bottom line is we waited over an hour to be served, no apology, no offer of free coffee etc. A small offer to compensate would have saved us as future customers but we won’t be back. Arrogant business owners like this do themselves no favours. You need to realise there’s more to it than just the food. Look after your customers!!! Especially when things go wrong

I visited the deli to buy some higher end Italian meat for my carbonara. While I was advised that they were no longer a serving deli counter, I was nonetheless told that I would be helped out. I was referred to an older gentleman behind the counter who seized this as an opportunity to massage his own ego and patronise/belittle me in the process. An interrogation commenced about how I was intending cooking his product and he took great delight in me providing the wrong answers. It was quite an unpleasant experience and no way to treat a paying customer. The other staff I encountered were generally fine and the place has a warm ambiance. As a learning point, I’d advise toning down the arrogance of your deli man, no matter how skilled/knowledgeable he may think he is.

Very popular. A wee cafe and deli. I found it a bit cramped, food was ok, coffee was good. Staff helpful but service was a bit slow that day.

Never disappointed with any of my visits. Coffee and food excellent and staff are friendly.

So disappointed with the experience here today. We arrived at 17:00 by 17:45. We still were not served. The place is a shambles, so many poor reviews also on Google and I see that the owner only replies to people who have given good reviews. We were sat in eye view of the pay point, around six couples who turned up after us got served before us. That was enough and left very poor and disappointed! I would avoid.

We have given this place at least 5 visits in the space of 2 months.. As an Italian I enjoyed the look and smell of the restaurant however on each visit the service was appalling. We sat outside a few times and we waited and waited for someone to take our order. I went inside to order and was told to go back to my table and someone would take my order. 20 mins later I ordered my breakfast and it was nice. I then enquired about a cake in the display and nobody knew what it was!! A coffee,some eggs and a cake took 90 mins! The remaining visits were very similar with nice coffee, food but terrible and some rude ( usually young) staff. I don’t think I’ll be back.

Friendly staff, however, the service was abysmally slow, the cafe was moderately busy but 20 mins wait for a small order for 4 people was excessive. We decided to stay for another drink thinking the first round was atypical, but no the second round took equally as long. There were plenty of staff but most of them appeared disinterested in service. Very disappointed.

Awful service . 10 minute wait to order . 20 minute wait for a tea ! As for the sandwich that was around 45 minutes. Maybe they’re trying to break records .

I visited this afternoon because I fancied some lunch and had often thought of trying out this place. I arrived to be told that it was table service only, so I took a table outside and waited. And waited. Someone came out to clear tables, but no orders taken. After about 25 minutes one of the people 'taking orders' appeared. I attracted his attention and asked if I could order - and was told to 'Wait a minute!' Two minutes later he reappeared and took the order for a couple who had sat down some time after me. I decided to vote with my feet, and left. If you are going to have table service, then make sure there are sufficient people with sufficient organisation to make that happen. I will not be returning and will not recommend. There are plenty of places locally where one can get a lovely lunch and be treated with some kind of consideration.

Friend and I sat outside, waited 29 mins to be agnowleged, then another 20mins for our coffee's a regular customer sat down and was served right away! Awful service 😕

One of the worst places to eat. Terrible service. Could not care less. Dirty!!

Classic deli cafe. Fabulous food and drinks. Staff snd service are first class.

Little Italy in Giffnock, the cutest local wine spot, my family and I love going here. Have yet to try the food but always looks nice with generous helpings. Nice atmosphere and vibe.

אוכל איטלקי במילה אחת חוויה👍👍👍👍👍

Dreadful lunch service on a quiet day. We waited 50 minutes for a panini! No explanation or apology for our surly waitress. We were told when we placed our order there would be a 25 minute delay which we accepted but 50 minutes is beyond acceptable for something as simple as a panini! We arrived about 12.30 but as previously mentioned both inside and outside seating areas were quiet so why such a delay? On a positive note, the food, when it eventually arrived, was lovely but that was the only positive on this visit.

Small but authentic place, choice of food was limited but lovely, great sized portions, friendly staff

First time visit today Service very slow minestrone soup tasted like broth brushetta was chopped tomatoes on very well toasted bread overall quality poor not worth £35 would not recommend

Really like this place. Classic Italian deli. Went for dinner which was very informal and does the best lasagne! They also welcomed us with cannoli and coffee when soaking wet after a bike ride.

Wonderful food and brilliant coffee served to you by lovely friendly staff. If you haven't been here, go now, you won't regret it. Update, now that there is a bit of local competition, pane vino has upped it's game. New menu items, amazing pre made sandwiches to quicken up service and loads of local produce. Still amazing!

Very nice traditional Italian restaurant

Porzione piccole prezzi alti in altri posti con 22 sterline mangi molto meglio

Lovely place for lunch, staff friendly and courteous. Rumbaba is a must with a coffee 😁👍

Service, service, service.... no matter how many times the poor service I receive, I always go back to Pane Vino only to be disappointed again. Popped in on a whim whilst out a walk at lunchtime. Outside full bar one table, 2 gents sitting inside so not overly busy. Recently refurbished so unsure of ordering etiquette and eventually asked by a girl in the deli part if she could help. Said I wanted to order food to take away to which she replied "order at the other counter and there's a bit of a queue". Turned round to order and was then ignored by 2 young servers who were going between the outside and the coffee machine constantly chatting and making no eye contact. I then decided I might treat myself and sit in as one table left outside. Completely ignor and stood like a spare part so walked out. General attitude over a queue for food and others working there avoiding eye contact is just unacceptable . I went and got food from elsewhere and won't rush back. Next door for coffee for me and friends meet up if anyone suggests a catch up . I clearly don't fit their service criteria.

Brilliant place. Reasonably priced and nice food. I found the knife a bit blunt causing my panini to slip all over the plate, but that's just a trivial thing. Will definitely return when in the area.

Service was great lovely warm and friendly. I just had a cappuccino this time and as expected was nice.

Lugar acogedor y comida deliciosa

Usually busy, creating great atmosphere. I never leave without something from the shop!

Great coffee, good paninis , good service

Great service and staff. Fantastic food.

Good food, reasonable prices and friendly service. Will definitely revisit this restaurant.

Were it not for the climate you'd think you were in Italy.

Nice wee Italian coffee shop. Very atmospheric. Old style! Nice staff. Nice food!

Very good with a bustling atmosphere.

Very disappointed popped in at one for some lunch to be told no soup or food then the chef walked past and said no cooking. If they sell food why not make it available not impressed.

My Elderly Mother paid a visit last week with some friends for lunch. As they don't eat as much now they opted to half a sandwich between them and were charged £1 extra for this. I'm not sure why this charge was added but it should'nt of had. One of the ladies was on her second glass of wine taking her time when she was approached by a staff member who said are you hogging that glass of wine. Why was this said??? Were they drinking too slow for you....not buying enough. No customer should be treated in this way no matter what they order or how long there taking. You just lost a customer. That group of ladies meet once/twice a month will now take their custom else where.

Good coffee. Lovely maple and walnut slice.

First time visitors today. Fantastic food, good selection of beers and wine and lovely friendly staff.

A great wee cafe - staff are very attentive and friendly, and the food is amazing!

Was a fantastic lunch we had here during what was clearly a busy time. This place does seem to do a bit of everything. Unique place which was very authentic feeling. Our first visit and a meal with visiting family. We got the only table near the door which was a little cold but before we had the chance to ask the waiter was checking we were all Ok and closed it for us. We had to wait a while for our food but this was fine as our waiter kept checking in and brought us water and lovely Italian bread while we waited (We thought he could be the manager?but weren't sure)was visibly running back and forth amid a somewhat hectic service -and the other staff all were nice and trying their best they were maybe a little undertrained or packing experience for how busy it was. ... it was also a bit pricey while I'm being negative... But no matter what issue (overall it was very tasty- though I did not enjoy the very oily broth I ordered from the specials and was brought a replacement bowl of minestrone which was absolutely delicious. The main of chicken was delicios) all felt very looked after and valued- our coffe our food everything we were asked if we were happy and were accomadated. If he could he went and fixed it personally such as our coffees which was a little on the cool side initially.... It all felt very personal which was lovely and we were able to sit for a while as we finished our free coffees and did not feel we were being rushed out like you do in some olaces &Brother in law picked up some wine and olives that we were recommended on the way out. Yes- we were all given free coffees at the end (a thank you for all customers we were informed) ! Thank you all at Pan E Vino for a lovely time we are still talking about- me and husband will see you again to try more of you lovely Italian delights.. but maybe at a quieter time L

3 of us went to pane vino for soup coffee and cake... Absolutely dreadful and overpriced... 2 of us had finished the coffee and cake a family member sat 30 minutes waiting on soup... I ended up going up to the counter re the wait... A mature man behind the counter replied... Do you want cold soup.... Such a cheeky reply... Would never recommend this place... Also I have never written a review on tripadvisor but this was so poor I had no option

Not a huge menu for breakfast. The food is nice and the staff are lovely. A little pricey.

Walking round Rouken Glen Park - we got chatting about Italian food and then we had a notion for some nice bruschetta. We headed along to Pane e Vino in Giffnock which you'd think would be a safe bet to satisfy this craving. What a weird atmosphere this place has. Folk outside sipping wine and enjoying the sun which is a good start indeed. Wow though - quite the contrast when you walk inside to the atmosphere that is just so tense. One elder Italian gentleman on the kitchen side and another older Italian gentleman on the counter side. The staff seem so inexperienced and really look like they don't want to be there. The guy on the counter side was scolding the young staff in front of customers which I cannot stand. I appreciate all staff need to gain experience but perhaps don't put 3 youngsters on shift on a Saturday afternoon. It needed 1 less of the teens and an experienced member of staff to organise things. Granted - I don't know the shift patterns/staff situation but this was my observation. So to the bruschetta we came for. I was slightly taken aback that it was written on the board as £7.50. This is the same price for takeaway as sit in. £7.50 is up there with Sarti's city centre prices and more expensive for bruschetta than most of the best rated Italian restaurants in the city. I eat out every weekend and don't mind paying good money for good food. Ordering and paying for it was a real hassle too. This place lacks direction, customer service skills and seems to be one of those places that used to be good and the term resting on their laurels springs to mind. In the car - I was stunned by how poor the product was when I opened the container. They really didn't treat the Altamura bread with any respect at all - what a let down! A few small slices barely toasted with a heap of finely diced tomato. No evidence of toasting/grilling, lacking in olive oil, seasoning and the basil as advertised on the menu. Where on earth was the garlic that was supposed to be rubbed into the bread? Soggy bread with tomato for £7.50 - nope - I won't be back. I've had some fantastic bruschetta in Glasgow and this was the worst version I've ever had served to me. The place looks lovely but that's not enough I'm afraid. C'mon folks - you can do better.

First visit here. Will not be the last, that’s for sure! We loooove coffee but, believe me, it’s not easy to get a consistently punchy, great-flavoured coffee in Ayrshire. We popped up to Pane e Vino in Giffnock today, predominantly for a good quality pancetta to make carbonara. Again, try and get that in Ayrshire - no chance! Take note folks - quality pancetta from Pane E Vino vs supermarket “lardons” - I’ll leave you to work out what’s best - my carbonara was transformed 😉.. Whilst there we had flat whites, Pelegríno and delicious cannoli. Let’s just say we were happy bunnies! We will pop up monthly, for sure - well worth it. Ayrshire coffee shops.. Take note!

This place has seriously gone downhill in recent years. I think the main problem is the staff, who show absolutely no interest in providing good customer service. Even when it's quiet, you'll invariably see them huddled together behind the counter chatting with each other and you often have to interrupt them to get attention. Service with a smile, it isn't. Shame because Pane e Vino is a lovely little deli with a great selection of cheeses, meat, wine, etc. From speaking to others in the area, the bad service clearly hasn't gone unnoticed...

Great food and coffee, staff really friendly and helpfull

My friends & I went in for lunch friendly staff you can mix any item they have for sandwiches coffee was top notch

Poor service today waiting on coffee

This is not cheap. But it's lovely, friendly, authentic, extremely tasty and altogether a place to be.

Ordered lunch, only half of it arrived. Waiter wasn't much help when we asked where the rest of the order was. I've given 3 stars as other people's food look nice. We won't be back.

Family run, knowledgeable team, stupendous produce! Meats, cheeses and more

Excellent neighbourhood Italian deli and cafe which is an Alladin's cave of Italian food. Nice coffee and cake too!

Pleasant enough staff but appeared to be rather overstretched, waited a while and then ended up getting our own menus only to be told when they came to take our order there was a sandwich menu........ sadly wrong ingredients in my order (which was rectified) and a dry tuna panini? We have had much better elsewhere and won't rush back for food

Lovely independent deli and bistro .. Lovely food... Wish I lived closer!

Fantastic deli and even better eat in dining. Kerbside and indoor seating. Brilliant coffee. Great for eat in or take out, even party size to order. Love their panini, pasta, cakes and all the best deli food. Love this place and it keeps getting better

Love this bistro food amazing, and staff great nothing to much bother. 🤗

Food was tasty, is a very unique decor and authentic Italian feel

Delicious, authentic Italian food. Deli items available for purchase also.

Had a lovely fresh meal tonight. Would recommend x

Lovely food and charming friendly service.

Update on my review. I complained directly to the restaurant via email and the came back and apologised with 24hrs. Great response.

The owner has a great knowledge of Italian wines.

Always mad busy and hectic whenever we go but has some damn good Italian wines, cannolis, beers and coffee. No messing about.

Wonderful Anti-pasti great service & lovely welcome. We will certainly be back.

Lovely wee deli, great selection of fresh and authentic Italian produce. Fantastic selection of wines. The coffee is great as are the selections of hot and cold food in the café.

Amazing, very unique, an absolute must for Italian food lovers and the best coffee ☕ I have tasted.

Authentic food, with a pleasant and relaxed atmosphere. The staff are very friendly and polite. I enjoyed an antipasto and a glass of wine outdoors with my dog… it’s always a bonus to find somewhere that is dog friendly! I also tried the cannoli and Sfogliatelle 🤤 both of which were amazing! I’ll definitely be a regular now.

Authentic food, with a pleasant and relaxed atmosphere. The staff are very friendly and polite. I enjoyed an antipasto and a glass of wine outdoors with my dog… it’s always a bonus to find somewhere that is dog friendly! I also tried the cannoli and Sfogliatelle 🤤 both of which were amazing! I’ll definitely be a regular now.

Went here with some friends for some brunch and was thoroughly disappointed. Staff were rude and inexperienced and seemed very stressed and agitated. The wait for food was extremely long and wasn't up to much when it arrived - I don't think £5.50 for a single sausage roll, sorry an "authentic italian pork sausage roll" is great value. This was accompanied by lukewarm coffee that had spilled all over the saucer and filthy glasses for water. Was also really draughty due to having the door open for "covid regulations" which I've seen in no other restaurant. Have no idea why this place has such a high reputation but I think it is probably because it is in Giffnock people automatically assume high quality - I'd give it a miss!

Very disappointing. I get the impression that this place, which always seems busy, feels that it doesn't need to try. It certainly appeared that way when our orders arrived. £5.80 for a pork sausage and roll delivered on a small plate, with no sides or extras is an absolute disgrace. Will not be coming back.

My fav shop at the moment for my Italian products.

Very nice little deli. Thanks guys for making me feel home and getting my most precious items. They are so helpful and happy to assist. Love you loads. Hahahahah Thanks again.

A brilliant place. I've visited a handful of times, but recently only to their deli because of the pandemic. I don't live close, but it's worth the journey. Had to buy a father's day gift - he's a big red wine fan -- and, as someone who knows less than nothing about wine, it was really refreshing to speak to an expert about them who advised a reasonable bottle within budget. All of the staff are super friendly, and if you're a bit like me who loves Italian food but doesn't quite have the know-how, the fellas behind the counter will be more than happy to give you a hand, not only to pick out what you want to eat, but also how to cook it! Really great stuff. This place is always busy, and that just about tells that whole story. Many thanks for everything & see you again soon.

Popped by on Sunday 6th June in the afternoon. Got an outside table and they served us there. Friendly staff and extremely tasty food. We will definitely be back. We had a bottle of white, the bruschetta and 2 platters. Loads of food and amazingly tasty.

I used to love pane vino. Although some who went there thought they were something. Apart from that, a beautiful wee cafe with outdoor seating and nice Italian food. I went recently with family and it felt a bit tense as if the staff were...

Very poor quality coffee for so called Italian connoisseurs. The cake was served on paper plates which for a cafe in Giffnock village isn’t very appealing. Cafe next door (Grain & Grind) is much better option. All very overpriced so will not be back.

Lovely coffee. Excellent service.

I used to go here regularly (every day for a year) until Rachel left, she was a lovely member of staff! I stopped going for a couple of years but went back the other day for takeaway coffee, staff were as rude as usual and...

Hard to judge,takeaway service only.Two small white coffees £6??

Good personal service. Great range of Italian produce

Have visited often over the past few months. Great coffee and pastries with nice staff / owners.

Great wee place. Prices keen and quality high. Really enjoy going here when on a walk.

I have been here previously to sit outside and have a glass, or 2, of wine. So today's venture inside was a revelation. It's like Aladdin's cave of beautiful meats, bread, pasta and beautiful wine. Staff are all happy to help and give advice on what to choose. Thoroughly recommend this place. I'll definitely be back to shop. Can't wait to eat the olives and gorgeous charcuterie I've bought for tonight. 👍

Always a nice friendly place to visit

Excellent quality backed up with fine service. Fantastic array of stock.

awesome food awesome service and very authentic Italian

Always wanted to stop here never managed to get a parking space. Today I did but wish I drove by. Waited 15 mins for two small cups of luke warm coffee (they put the sugar in for you which I find quite strange, maybe it's due to covid?) charged £6 for the privilege. Waiter did apologise for the wait which is something. I always try to shop local but where's the incentive? Shame really.

Dreadful! We were shouted at by the owner/member of staff when we went to sit at a table. Apparently we had to register at the till point first - great, no problem in doing so - but we are not mind readers! He was unbelievably...

This was my 3rd time visiting this Cafe/deli. It’s pretty much up itself with a really odd atmosphere. Staff are not greatly welcoming- even over 3 visits- I thought this was a pity. Food was ok. Average. Maybe take some covid time off - to...

Quite pricey coffee - £3.00 for a small cappuccino. Chocolate try bake slice broken up - not a full slice given. No test and trace details being recorded

Fantastic deli, staff are always friendly and professional

Ordered a hamper for my brothers birthday..Great communication very helpful. My brother was very very happy with it.. good variety. Recommended

My daughter and I visit this place frequently. We love it. I read some of the negatives comments....people with such brittle spirit.... "Nobody came to the table"...well, move your butt and go an order at the till if they are busy....."Oh,they did no ask me...

Love this place. Quaint, Quality and Quiet.

First time visitors. Ordered breakfast roll items. After 10 min was advised there was no rolls and 5min later was advised the item was not available. Poor service. Unlikely to come back.