Pancake House in Wiltshire

Let down by the fact that they couldn't not find out booking with deposit which we had confirmation of and were able to show them. Took too long trying to sort this rather than seating us when they clearly had the space. Were friendly enough. Food was good. Water jugs were grubby. Toilet was a little grubby. Would go back.

We visited The Pancake House as part of a long weekend at Centerparcs, when we also dined at Bella Italia, Huck’s and Cafe Rouge. Value for money was as you would expect where you have a captive audience, but the Pancake House was seriously let down by lacklustre waiting staff, very slow service, really dry pancakes, an omelet that looked like they had reused various chopped up meats and coffee that was undrinkable. By comparison, the other restaurants onsite had lovely staff, great food service and pretty decent food as well. Huck’s was top of my kids’ list.

Great brunch after busy morning, booking nessesary

Unreal food, quick and friendly service. Ordered the omelette with hot sauce 😋 delicious.

Bacon and waffles with syrup and extra bacon for the bacon lover went down a treat. Service was excellent. Great menu choices for any time of the day.

Always Love the pancake house, a Center Parcs trip wouldn't be complete without it.🙂

Great place to eat. Pancakes are delicious !

Book in advance as it does get very busy especially mid morning. Ollie our server was very helpful, bubbly and friendly, it was lovely chatting to him. The pancakes were delicious and the coffee was great, going back again in a couple of days 🙂

Visited this place as part of our stay at centre parcs. This is the first time we went back after covid and we have to book now for tables and no longer can turn up and wait The place is busy and the staff looked over worked bless them and the laid took our order but missed my waffle and had to remind which is fine as it was busy I had a coffee pancake and a drink waffle Place is cleanish and the toilets were okish Overall the experience was good and for the price we paid I thought the food did not meet that standards again this is a holiday resort and we didn’t mind paying over the odds and it was a treat but if the price was reasonable I would be tempted to have pancakes or waffles for breakfast ever day I stay there

Delicious pancakes , nice lady serving. Too big , Too expensive. Half the size for half the price would be good.

really lovely atmosphere and staff, absolutely delicious food. 100% recommend to anyone coming to center parcs x

A fantastic staple of the centre parcs establishment. A massive selection of pancakes, waffles and French toast available with smaller portions available for the kids. Staff were super friendly and I could fault them at all. Very helpfully and food arrived in good time and hot. Portion size is good although the negative is the price as it can work out a bit pricey for a big family.

Very busy, was a queue to get in even though we had booked. Quite a hectic atmosphere, lots of kids. Service was good though & food was amazing. White chocolate & raspberry pancakes were delicious!

Lucy was really nice and very good with very tricky order and amazing with the children. They put us in a nice quiet area. Odin loved the atmosphere. You'll love it

This place is amazing such a chill vibe would recommend for anyone and the food is brilliant and so is the staff

Big shout out to Julie and Lester who were best-in-class servers despite being very, very busy. Food was fine and as we expected, elevated by friendly, high quality service.

Super busy, amazing waiting staff, food was OK - got my daughters order wrong, pancake a bit burned..they were super busy.

Portion sizes have become smaller. Service has always been a bit slow and disorganized.

Came twice during our stay Food was ok Service was awful- our waitress was run off her feet whilst others stood around ... front of house manager just stood at the front till the entire time drinking coffee .... service needs to match the food

What a lovely way to end the weekend food and drinks were 1st class waitress very good as well place had a good atmosphere and was clean and tidy

Great restaurant for kids, which means a slightly loud and hectic restaurant for adults, but if you go in off-peak times this isnt nearly as bad. Food has been MASSIVELY improved since last time I came, pancakes were in better portion sizes with the amount of toppings no longer causing sogginess - perfect balance of stuff, went from thinking of this place as a basic choice to it being a must visit!

Scaffolding around the building due to work - entrance not clear. Fair enough they are doing work. We always visit the Pancake House and booked in advance, which I recommend. Don’t just turn up and then give the staff a hard time because they cannot sit you, please, it’s very unfair. I watched this happen twice on this visit, alone, and the staff were exceptional and very polite however they had to say no. We ordered pancakes as we usually do and expected the same size but we were deeply disappointed as the size was very much smaller and no depth at all and at £12.50 each we were very disappointed. Don’t tell me that the cost of ingredients has increased that much - FOR PANCAKE MIX! I understand the price of living has increased but a price increase of over 100% since the pandemic and then decreasing the portion size is appalling! Absolutely criminal. Then the drinks- £4.95 for a pint of coke and £4.95 for a J20 then adding another £1 on top for a splash of lemonade is monstrous, especially when this place only opens in the day when most people are looking to only have soft drinks. Not good Pancake House, in fact pretty rubbish. Don’t waste your money. The added service charge of 7.5% was the icing on this, somewhat, expensive cake! It’s just not worth the money.

We were very disappointed to find the menu had changed. When we moaned about the removal of the strawberry waffle, the waitress dismissed our concerns and told us that she was sure the chef would be able to provide it. It was fantastic and exactly the same as we remembered. Lucy and the chef went over and above for us and we want to say a massive thank you xxx

Only complaint we had was the lack of choice on the menu! It used to have a lot more, considering they only really do pancakes I would expect more options personally. Service and location however was amazing.

The menu change is dreadful. Many classics have been removed and all that remains is a shallow array of American style plates and waffles. American style has also been reduced from 5 to 3 pancakes with no change of price. We have frequented the pancake house for 10 years during our holidays, this will be our last visit.

Poor service - the server could clearly not care less and seemed hungover. Together with a very limited menu for kids left us very unimpressed for the price. £120 for 4 adults 4 kids.

Good tasting food and not stupidly expensive prices compared to the other on site venues....

Need placemats or table clothes, slippery tables and slippery plates!

This very popular, family-friendly breakfast/lunch restaurant on the Longleat Center Park property is buzzing with business. Prices are high for very average pancakes, waffles & egg breakfast. Excellent, well published options for gluten-free customers. Unfortunately, the fruit salad @ £7.98 was filled with unripe, inedible fruit (pineapple, red grapes, watermelon) topped with an attractive but inedible passion fruit. I received a "shrug of the shoulders" when this was brought to the attention of the waitress. Waffles were beautifully prepared but not served as requested. Pancakes were thin & flavorless.

This is our fifth time in center parcs but unfortunately the pancake house didn’t live up to our memories. Work was being done so meant constant drilling and big green screens blocking off the impressive views. Prices are unreal. £3.50 for a cup of tea and not only this, they serve it to you as a pot of hot water with a tea bag on the side still in its paper - they can’t even be bothered to brew the tea for you. Pancakes are very dry and crumbly. They cover it in sauces and ice cream etc but once you get past this initial layer, the pancakes are nothing special - I can make much better ones at home. I mentioned to our waitress that my 5 year old son was struggling as his pancake was so dry so she brought out an additional bit of sauce for him. When I asked for the bill, saw this little bit of sauce was charged as an added extra! So 4 pancakes for 2 adults and 2 kids plus drinks were a total of £65. You don’t mind paying if the quality is there but it really wasn’t. Worst eating out experience of our whole trip this time and has gone downhill since our last trips, not even serving the range of toppings and milkshakes as per the past. Sense of portion control, profitability markups and conveyor belt mentality with its customers. All about maximising profit margins, to the extent of killing any kind of memorable service or product. Greed has taken over. We are due back tomorrow morning before we leave as you have to book all this stuff at the beginning of your trip. Safe to say, we won’t be returning. It’s a shame because a few years ago, we loved it.

This is our 3rd vist here over the years and service is always slow but today was worse than normal after asking a couple of times for someone to take our order we walked out after no service for over 20 minutes.

New menu is a terrible let down. Unlike the previous amazing selection the savoury pancakes are extremely limited. Unlike the previous pancakes which had the fillings cooked, in mine was just a plain pancake with a load of toppings on top. Kids pancake menu also changed for the worse. Please CP change it back!

The food is delicious but quite expensive for what you get. The staff are very helpful and friendly.

Recently went to Pancake house at Longleat centre parcs with friends and all the kids, table of 10. The front of house team were amazing, super accommodating in finding us a table and accommodating all our requests, our server Julie was brilliant and a credit to the team, as in fact was everyone who served us and I cant remember all their names. They have a great team, someone is leading them really well, they all seem to work together like a real team. The chefs in the kitchen were also great , the food that came out was really well cooked, only thing I would love to see is the option to pay a little extra to have organic and free range eggs, great work everyone at the pancake house

Absolutely love the Pancake House! We even went twice during our break! I would strongly recommend getting and extra pancake, but they are delicious 😋!

Really delicious pancakes. The child's portion is big enough for an adult!

Improved menu, and refurbishment of the inside reinvigorates this place.

The menu has been changed totally and in my view totally destroyed! What a shame, when you try to recreate the old menu is rediculously expensive. So sad why change the menu to something so confusing after so many years. Very disappointing ☹️. Less stacks more pancakes! Also now you can’t get a small or large ☹️ So sad 😭

Disappointed. The breakfast New York blueberry pancake was a rip off. I ordered an extra one which came plain. So 3 pancakes with blueberries in them and one small pot of compote that was blackcurrant not blueberry. The pancakes were small and dry. Overall, not pleasant and stick to plain toast. That would be easier.

Food is very expensive and portion size a bit small. Food is not bad taste wise.

Birthday breakfast had by all (7 of us), lovely food lovely atmosphere.

Always go to The Pancake Hut on our last morning at Center Parcs. Food is delicious, and the servers are always friendly and helpful.

Fantastic Dutch pancake house, a restaurant you will find in all Centerparcs globally.

food was really nice but I ordered the oreo cookie dough pancake and there was no dough the servers were really nice and atmosphere was good

Spare yourself, don’t do it. Food somehow tastes rubber. Service is painfully slow. What else can you expect when you’ve got about 5 staff members looking after 600 guests? What a joke

If you like pancakes and want different flavours- this is the place for you!

Quick service and lovely pancakes! Reasonably priced. Always have to visit when we stay at centre parcs, it's a must for us!

Great place! Well worth a visit.

We love eating at the Pancake House but are not so in love with the decor. It feels a bit like an airport lounge. Would be really nice if it was very themed; a diner or an alpine lodge, something immersive.

We had a really nice lunch at the Pancake House at Center Parcs. A different, maybe unusual concept but it works! Really enjoyed it.

Good service and food, very limited savoury options for vegetarians.

Reall loved the pancakes and food here

Lovely food. Tad expensive but where isn't these days. Clean and tidy. Nice staff

My favourite eatery on site. Been a while since last visiting and disappointed to see a favourite was no longer on the menu but the American was a winner. Pancakes for most, one omelette and no complaints.

Great place to go for lunch, wide variety of pancakes both savory and sweet, servings are generous, and service is almost always prompt even when they are busy. During the summer the tables out on the terrace offer wonderful views down to the lake. As with all the restaurants in the park the prices are a little dear.

We went here twice during a one-week stay at Center Parcs, and were very pleased with the quality of food and service (despite the restaurant being very busy on both occasions). It was particularly good for a family member with multiple serious food allergies (even egg allergy, because they make vegan pancakes, prepared in an entirely different section of the kitchen). The food for the allergic person was brought separately, with a flag showing awareness of the allergies.

We ate here yesterday, and everything exceeded our expectations. Really varied menu with lots of choice. We had both savoury and sweet pancakes (shared) and all of them were absolutely delicious!! So lovely we forgot to take photos!! At first we thought it was a 'dessert' place but it's not. Go for breakfast, lunch or dessert and you won't be disappointed!! I have never seen so many happy, smiley staff in one place. Everyone seemed to genuinely enjoy their work and get on with everyone else. It rubbed off and created a lovely atmosphere to dine in. Would highly recommend a visit here if you're coming to Center Parcs, Longleat.

We ate here yesterday, and everything exceeded our expectations. Really varied menu with lots of choice. We had both savoury and sweet pancakes (shared) and all of them were absolutely delicious!! So lovely we forgot to take photos!! At first we thought it was a 'dessert' place but it's not. Go for breakfast, lunch or dessert and you won't be disappointed!! I have never seen so many happy, smiley staff in one place. Everyone seemed to genuinely enjoy their work and get on with everyone else. It rubbed off and created a lovely atmosphere to dine in. Would highly recommend a visit here if you're coming to Center Parcs, Longleat.

Very good & the chocolaholic waffle was amazing 😋

Friendly staff, very tasty food, I had the classic Belgium Waffle. The pancakes also looked amazing and tasted so good. Recommend visiting for a naughty treat.

It is a lovely place to have pancakes

Was so excited to come here and the food was lovely. The experience was so nice at the start but ruined by one very rude member of staff. I would recommend for food.

Get a mortgage prior to entering. And look 👀 out for the service charge

You know what you're going here for and that's what you get

Pancake house was good with allergy information for the common allergens and have a web-page where you can select allergens to exclude. However for uncommon allergies I would not recommend. I asked the waitress which products contained coconut in and after asking the chef she informed me that they are unable to cater for my allergy and wouldn't check the allergen information on ingredients to see what it contained. My choice was therefore to sit and watch the rest of my party eat or to risk an allergic reaction. I made the choice to eat and the pancakes I ate gave me an allergic reaction but I do not know what from specifically. Would not go back again as I don't trust the restaurant.

Wouldn't serve me! Arrived AN HOUR before it closed, was ignored by 5 members of staff doing nothing but chatting at the other side of the restaurant, someone finally came over and asked their manager about seating me bu they were accepting anyone as they were nearly closing (in an hour!!) I was one person by myself with a sleeping baby I'm pretty sure you could have served me as it took 5 mins to cook out pancakes for a table of 4 the previous day. Update your website to make it clear you don't allow people to eat an hour before closing or perhaps you were just being lazy today because you can book tables at 4 on the centre parcs app as I checked after...!

Everything just ok - not as special as we remembered. Staff were ok, food was ok, it wasn’t busy, but nothing special for the price

Great food but a bit dear for what you get. Service a bit slow but it was school holidays

My kids absolutely loved this place. Very friendly staff and cute little binoculars for the kids which kept them occupied. Pancake stacks were delicious and presented beautifully.

Very busy when we arrived but after a short wait we were seated. Menu is varied to match everyone's taste buds. Food arrived a lot quicker than expected and was super yummy. Nothing like a lunchtime sugar hit. Wish it was just a bit cheaper.

Good service, friendly staff The view is amazing The food is nice and good for the price Kid’s menu with meal deal for 8.9£

Great service but all the food seemed to be huge on sugar content. I guess you expect that in a pancake house but for breakfast it didn't suit us.

Absolutely brilliant as always .. Great restaurant, service and delicious pancakes 🥞 😋

Really delicious pancakes, but £12 for one pancake 🥞

Hands down still the best family lunch spot. Food and staff brilliant. Being able to book a table is a fantastic move. Gone are the days of turning up and Q'ing for ages to get a table. Well Done!

We both had the New Yorker which was delicious. Service was good and this particular pancake house was a good size to accommodate more people than others I've been in.

Heather was a very very good waitress with very good service

Heather was amazing, good service from the waitress. Food was delivered quickly!

Had an issue in that we asked for dairy free ice cream, but I'm not sure we were given dairy free, which then affected our daughter's baby.

Please Go Try A Fantastic Pancake. Visitor From South Africa

Great Food and Service creating Unforgettable Family Memories. I recently had the pleasure of dining at The Pancake House during our family's mid-week break at Center Parcs, Longleat, and I must say, the experience of the re-furbished restaurant was as good, if not better than our previous visits. From the moment we walked in, we were greeted with warm smiles and impeccable service that lasted throughout our visits for lunch and return on the last day for breakfast. What truly sets The Pancake House apart is the exceptional service provided by the staff. They were not only knowledgeable about the menu but also genuinely passionate about ensuring our dining experience was memorable. The team took the time to accommodate our dietary requirements with ease, and even helped us to secure a booking for another restaurant during our stay - Thank you Lucy and Heather. Overall, The Pancake House at Center Parcs, Longleat, deserves every bit of praise it receives. The combination of good food, good service, and a good ambiance creates a memorable dining experience whatever the weather. I cannot recommend this place enough and know we will be back whenever we visit Center Parcs in the future.

Much better than it used to be.

food was plain and disgusting, not worth the money at all

The best restaurant on site in terms of consistent quality and service!

Greeted and seated swiftly. Drinks and food orders taken promptly too. The food was a little disappointing though, soggy and bland (savoury pancake). Geared towards families (obviously) - but just felt like chaos inside. Probably won’t return sadly.

OK, not what I would have chosen for breakfast, but the rest of the family did, and I'm thankful for the experience - it's like being in America but at home. Food was lovely, but as I say, not your "normal" breakfast...

Just like everywhere else in the resort, the staff are super friendly & you’re made to feel very welcome. The menu has something for everyone, including those on a Plant Based diet. We loved it!

Went last year and wrote a review about how bad it was, so glad I tried again as we all absolutely loved the waffles and pancakes this time around, so much so we went 2 days in a row. Great staff out front and a very efficient team in the kitchen, could recommend more. Just avoid the Dutch pancakes because they are strange to us English lot. Thanks guys

As always, the staff were excellent and very helpful managing our large group. The food was delicious.

Sweet Pancakes are lovely. Everything else is really not good at all

The menu is not great for breakfast with very limited choice. The staff are friendly and helpful which is the only good thing about this place. The coffee is vile and the scum floating on the top just adds to the taste and as for the pancakes well id recommended getting some from the supermarket as they are better. Overpriced waste of time.

Vegan pancakes were delicious! I suffer with a Milk allergy so always look out for Vegan items. The pancake was fluffy and the ice cream some of the best I've had going by Vegan standards.

Great food, exactly as expected and as advertised. Very happy children and adults

Very disappointed with this restaurant, particularly in relation to their vegetarian and vegan options which were woefully inadequate. I had the veggie omelette which was very average, unappetising and bland. The floor manager who welcomed us, did quite the opposite! Very officious and clearly not enjoying her job. If you're veggie or vegan don't bother.

Lovely pancakes, I had vegan pancakes they were amazing the service was good would recommend 😋

Omelette was the only thing my wife and 3y son could eat as they're allergic to soya and dairy. Shame they were really looking forward to eating there.

This isba highlight of going to centre parcs. It is so delicious and staff are super friendly. Make sure you book well in advance.

Love the pancake house Food was excellent. Watch out though as center parcs always add on 7.5% service charge on the restaurant bills. We asked for it to be removed as we are on a very tight budget and we were not expecting it. This can be embarrassing for people to do and shouldn’t be automatic.

Does what it says on the tin. Great for late breakfast or brunch. A range of savoury and sweet pancake options - savoury pancakes all have an omelette alternative. There's a simple children's menu with a meal deal (main, dessert and drink). Vegan and gluten free options also available.

Wish I could eat it all... it was yummy