Palace Chef in Wigan

Shambles. Beef tough, chicken tough, noodles cold and all the food was horrible and greasey! All that could be tasted was the cornflour. Salt and pepper chicken is a pathetic excuse for a salt and pepper dish Avoid at all cost from these horrible cowboys

Amazing egg fuyung 👌 Super fast efficient & friendly service 😁

Fantastic fresh and decent price

Been using this take a way for years. Never had a meal we didn’t like. Food is always hot. Service is brilliant.

Don’t bother they don’t even send your order out. We waited 90 mins for food and it never came so I rang and they said another hour and it never came. Then when I rang they told me they cancelled my order.

Very happy with the service thanks 😊. And very fast delivery 😀

Fabulous food arrived hot and very quickly Highly recommended

Order said delivery at 8:40-9:00 didn’t receive so rang up and got told it’s on its way. Half an hour later rang again and said where is it, got told it’s on its way again so asked her to confirm and she put the phone down. This Chinese is appalling, service is terrible and not had chance to taste the food to rate that but I don’t see that being better then the awful service.

Very expensive for standard food

Ordered set meal and salt and pepper chips, too be honest meal not bad but to charge £4.50 for frozen chips is a absolute RIP OFF ,only ordered as a friend recommended never again ,will stick to Sunny's in Beech hill .

Tried numerous Chinese takeaways. Palace Chef is the best one locally.

We did not enjoy the chicken curry and salt and pepper chips. The chips had a few onions on but lacked seasoning. The curry was watery and zero flavour. The chicken balls were dry and the large sausage for £2.70 was the definition of an inflated price. Would not order from here again

Flavourless food and rude staff. Far better options available in the area.

Can't beat the chips here nice and big

Absolutely vile Ordered salt and pepper chicken got a handful of chicken and literally diced up onions had no flavour or spices same with the salt and pepper chips which were hard Egg fried rice had pretty much no egg Curry sauce was thick and lumpy 🤢

Bland and flavourless. Vegetables and cashew nuts contained 2 cashew nuts, 1 piece of carrot, a few slices of mushroom and the rest water chestnut and onion. Plain noodles resembled over cooked spaghetti. The only thing that had flavour was the salt and pepper mushrooms. The sweet and sour was passable (just) as was the BBQ ribs. As for the portion sizes of the rice and noodles,I ordered large and they were still smaller than my regular place. If every other take away closed I would not use this take away again.

Good food but a little expensive

I ordered the wrong rice but not bad meal,

Don't waste your money on this place been regular customers for years the food has gone down hill the last twice it's an expensive place, and when I ring up to complain the lady is rude blames you for a bad meal and doesn't want to know, no customer service and don't deserve custom

Love 5he palace chef. By far the best takeaway in hindley

Ordered food and delivery driver was very rude due to not being able to find my home. When he rang I went outside to collect the food and he was very aggressive and swearing at me. He then decided he was not leaving my food order and pulled out a baseball bat on me. When I contacted the takeaway on the phone there was not even an apology, disgusting behaviour.

I ordered to the wrong home and within 10 minutes of calling the restaurant (unaware it had closed) a kind lady had arrived at my house with the order. Excellent service.

Went in and ordered off the menu on the desk paid for it then I realised I paid £3 too much. I chalenged the owner and she said the menu on the desk is 2020 prices, I said well you can't advertise your meals like that and then charge your customers more especially without telling you first. Totally out of order and illegal. Got my money back and went elsewhere.

Amazing food amazing service , would recommended to all my friends and family xx

Got set meal for 4 between 5 of us and got lunch and tea for two left for next day

I go to this place regular but tonight we chose different food.. On the photo is meant to be chop suey special.. NEVER have I seen chop suey like this there were a fork full of beansprouts and was really watery, I complained they sent 1 chicken curry and 1 boiled rice and I returned 2 of the chop sueys as one of them was chucked in the bin.. The chef said it was OK to have just a fork full of beansprouts.. Come on.. Beansprouts are the base like noodles are with chow mein.. Well that's done me they told me go just eat for refund... Cannot believe it they've lost me as a customer, after that.

Love this Chinese. Chicken fried rice is delish and I enjoy the chunky chips

Food is good and delivery generally quick but is a little over priced compared to other local Chinese takeaways.

I love their chicken dumplings and hot and sour soup. Excellent service thank you palace chef

Only went here because you yous was shut. Got a special chow mein well nothing special at all. No meat tiny prawns only 2 an just a load of noodles absolutely disgraceful well lesson learnt wait for you yous to open

Why don't you take cards for payment? Every other shop is able to. Handling cash and preparing food is below what I'd expect from a food establishment, especially in current circumstances.

Just been for first time. Ordered salt and pepper chicken. It was 6 small pieces and a plate full of chopped onion. Terrible. Also ordered salt and pepper chips. Opened the carton. Was just chips with about 3 pieces iof onion at the bottom. Plus chips were frozen chips. Worst chinese I have had. Wont be going again and wasnt cheap.

Service a tad slow but food is great. Their dumplins was very good absolutely loved them

Wont go anywhere else for our chinese . Always spot on and fresh

Absolutely appalled. 1hr 20mins quoted for delivery, delivery was over 2hrs. The driver was very rude and intimidating, he brought me to tears. Rang shop, they didn't give a hoot. Lowest customer service I have ever received. Will not be ordering from here again. Disappointed is an understatement.

Can't believe the negative comments. Just had a takeaway from here and it arrived hot and promptly. The food was delicious and would definately go again.

The whole family enjoyed there meal tonight, chicken satay skewers gorgeous, thankyou

Wouldn't oder from here was told 1hour for delivery 2 hour later no food and they are rude on the phone as well

we got a meal and chips which had a deep fried moth in chips took back to shop and she took moth out and tried to hand me back chips 🤣🤣 told her i want my money back if o could put a - star i would

Needs to do a deep clean i found a fried moth in my chips not being funny but after all this virus going around should be mkre clean and took it back in and she threw the moth in bin and give me same chips back i said no i want my money back so got it back with no hassle but should be more cleaner

Lowest rating I could give poor delivery service running about an hour and a half behind on orders ended up collecting myself along with 7 other customers in same situation

Food was late and cold. Rang the shop who forgot about the phone call and left us on hold for 30mins. My partner went to the shop to see what was going on and they completely ignored him. The delivery driver was extremely rude and didn't want to hand the food over. Neither shop staff or driver offered an apology instead stating they're the only ones open so tough luck! Terrible customer service, avoid at all costs!

Delivery took more than 2 hours, after being told it would be just "20 minutes" after waiting 1 hour. Sent it back, refund issued promptly.

Would leave less than one star if possible. Order consisted of 3 items and they managed to get it wrong. The duck which was ordered turned up as some prawn dish which looked like it had soggy tissue paper in it and smelt so rancid it was stomach turning. Called up to be passed from person to person, hung up on and then told that the food provided must have been the duck as we had paid the driver. Had enough in the end and drove down there with the food to prove it was wrong and get our money back. Did us a favour really as looking at the shop we'd have probably got food poisening anyway. AVOID!!

Worst over priced Chinese on the planet. £3.80 for soup that tasted of nothing. Not even going to rate every thing else it was just terrible in general.

Food came quick but was wrong so we rang up and they became argumentative

Have been a regular here for years but over the last 12 months the food as gone down hill. Food tastes stale and almost as if the ingredients are out of date but being used anyway. After tonight's meal I will no longer be eating from here.

Ordered and collected last night paid £25 And was probably the worst takeaway I have had. The food is just alfull worst chineese I have ever had and it all went In the bin. The only thing that was ok was the chips. Never will order from here again

Awful food.taste was so weird. Couldn't finish the meal and to be honest couldn't even try, example of the weirdness...chow mein with crispy noodles, the crispy hard noodles you get in Asda, wrapped in chip paper what were you supposed to do with that??? AVOID......

Dreadful service. Waited 1 hour 35 minutes even though we were told 45 minutes. I called back twice and was told both times delivery driver was just round the corner. Never turned up for another 15 minutes after I spoke with staff. Eventually he arrived and I refused to pay full amount. Meal was £29 and I offered £25 but they would not accept this. I told them to take it back and I went to local Chinese and was served within 15 minutes. I'll never go back to palace chef again. Ignorant rude staff

Good food and always cooked to perfection

The worst Chinese take away we have ever had the place stinks of damp and the staff are abrupt... never go there again.

We waited an hour and 20 minutes when we were told 40. When the food arrived it was beyond greasy, had hair in it and the meat was so cheap it was all fat and skin. It wasn't worth the price at all

Fast service and great food. 20mins for a delivery! Will definitely order from this place again

Ordered food nearly 2 hours earlier then5 mins before the estimated delivery time was told it was too difficult to get to my address which is next to the town centre and had to cancel will never be ordering again due to absolutely disappointing and infuriating customer service Wish it was possible to give 0 stars.

What a shower, food took ages to get here, zero customer service skills. Spent £30 on our order which was placed at 8.30 & at 10.00 had still not arrived & on ringing them up couldn't give a deliver time.

DO NOT ORDER FROM HERE. Food never turned up I tried to ring them over 12 times but they was not picking up placed a large order and waited over 3 hours only for them to close

Very nice staff food is excellent .The menu seems endless but I am very happy to recommend this place for Chinese take away. One thing don't let the front of the building put you off it doesn't look the part but inside is very clean welcoming and the food is lush..

DO NOT ORDER FROM HERE Placed a very large order. They missed part of the meal off. when we rang to get it sent out we were told it would be 15 minutes and the chef refused to send the accompanying items nor apologise. They left a poor young girl to deal with our complaint. Still waiting for food. refused to get on the phone. When she was passed the phone she put it down. Then when the driver arrived he apologised for her. Disgusting. Steer clear. Zero customer service skills.

food plain nothing special upset to receive banana fritters at £5.60 when we ordered pineapple fritters as allergic to bananas so had to be binned

Food not bad just a bit of a rip off though

Always quick to deliver. Food generally pretty good. Massive menu, makes you wonder how they cope! Never walked in, only ever had their delivery service. No complaints for the money at all.

Food came within half an hour of ordering was hot and really good very impressed.

We enjoyed the food. Ordered and picked it up as I have been twice before and they are always very busy and there can be quite a wait. I guess this can be a good point as food must be nice to always be so busy.

Never again will I order from here!!!! Absolutely shocking service!!!! Over 3 hours late to find that they have cancelled our order!!!!! I have never come across managerial skills like it! Not willing to speak to a customer on the phone!! Disgraceful!!!

Food was discusting and bland. Ordered beef fried rice and there was bits of chicken in it and what's more shocking is I got frozen chips (probably smart price) absolutely disgraceful!!! Not ordering from there ever again

They don't care about there customers and can't deliver food on on time

Just called in on whilst passing by late tonight, the staff were polite, the kitchen is visible and clean, it has a 4* food hygiene rating and the food was absolutely gorgeous!! Definitely going there again.