Paella Shack in Islington

We made a booking and when we arrived they were closed :(

Lovely time at bar rioja!! Amazing service from Viki and lovely food

Tasty food and was popping hot to my mouth which was enjoyable. Considering food arrived early and I was happy it that it came early. Just sadden they didn’t give me no salad for the curry’s and rice. I also didn’t receive any sauces for poppdoms and had to it it dry. Although everything was to a good point.

I will start this review by saying that I was born and raised in Spain, which may bias my opinion due to knowing how the actual Spanish culture is. I also understand the differences between customer service and food chains in London and in Spain since I work as an assistant manager in a restaurant. Having these in consideration, the first thing to point out was the horrific customer service given to us. We were a group of 8 who came 10 minutes late. We had a reservation from 18:00 to 21:00. Besides being asked what we wanted to order over 3 times in less than 5 minutes, our waitress was neither looking at us nor speaking in a way that was understandable. I wish he at least would have taken our orders correctly. A chain of restaurants "specialized" in tapas, which are meant to be small plates to share, should understand the sizes of the groups or at least be able to recommend accordingly to the customer needs. The portions were surprisingly small. We didn't expect Mediterranean portions, but not having to order a minimum of two of everything since we ordered around 10 small plates for 8. The mains were not an exception to being criticized since, again, the portion compared to the price was ridiculously small. The taste was acceptable, but the "unfortunate" timings of the waiter, who took the orders wrong and had to ask repeatedly for several things, were quite disappointing. It all started when we had to change from Iberica Canary Wharf, where I heard amazing things related to great portions and customer service due to some maintenance issues. After requesting a discount for the inconvenience, which they didn't offer, we moved to Iberica Farrindon because there was no other place to change being so close to Christmas. Overall quite displeased and ashamed since the only one who did their job properly was the woman on the reception. Definitely not worth it to go if you are expecting to eat properly and at a decent price.

Absolutamente destripado sobre este lugar. He estado hablando de este lugar con mis amigos durante tanto tiempo y finalmente llegamos esta noche. Qué servicio tan horrible. Personal grosero que piensa que son demasiado cool. Vinimos especialmente temprano para conseguir un asiento y queríamos quedarnos hasta cerca. Normalmente tenemos agua rellena y el personal preguntando si queremos ordenar - pero fue un dolor conseguir que el personal nos ayude a ordenar. Esperábamos literalmente 50 minutos para ser servidos e incluso entonces tuvimos que saludarlos. Cuando llegaban las 11 de la mañana, dijeron que “intentarían conseguir un asiento, pero las cajas están abajo”. Esperábamos un rato, y literalmente sentaron a todos los demás adentro, incluso a los que vinieron después de nosotros, aparte de nosotros. Rellenaron todos los asientos y nunca volvieron a salir para decirnos si había asiento. Qué experiencia tan miserable - todos mis amigos la odiaban y seguían diciendo lo pretenciosa que es. La próxima vez, por favor, no prefieras a tus amigos - vimos esa mesa con tus amigos a los que les diste bebidas gratis y seguiste sirviendo y no a nosotros. (¡Habríamos pedido más si hubiera algún servicio!) Hubo un caballero mayor que explicó los problemas de labranza - pero aparte de eso - un servicio horrible - así que la clase media, indulgente - evitar! Qué pena.