Paella Shack in Islington

We made a booking and when we arrived they were closed :(

Lovely time at bar rioja!! Amazing service from Viki and lovely food

Tasty food and was popping hot to my mouth which was enjoyable. Considering food arrived early and I was happy it that it came early. Just sadden they didn’t give me no salad for the curry’s and rice. I also didn’t receive any sauces for poppdoms and had to it it dry. Although everything was to a good point.

I will start this review by saying that I was born and raised in Spain, which may bias my opinion due to knowing how the actual Spanish culture is. I also understand the differences between customer service and food chains in London and in Spain since I work as an assistant manager in a restaurant. Having these in consideration, the first thing to point out was the horrific customer service given to us. We were a group of 8 who came 10 minutes late. We had a reservation from 18:00 to 21:00. Besides being asked what we wanted to order over 3 times in less than 5 minutes, our waitress was neither looking at us nor speaking in a way that was understandable. I wish he at least would have taken our orders correctly. A chain of restaurants "specialized" in tapas, which are meant to be small plates to share, should understand the sizes of the groups or at least be able to recommend accordingly to the customer needs. The portions were surprisingly small. We didn't expect Mediterranean portions, but not having to order a minimum of two of everything since we ordered around 10 small plates for 8. The mains were not an exception to being criticized since, again, the portion compared to the price was ridiculously small. The taste was acceptable, but the "unfortunate" timings of the waiter, who took the orders wrong and had to ask repeatedly for several things, were quite disappointing. It all started when we had to change from Iberica Canary Wharf, where I heard amazing things related to great portions and customer service due to some maintenance issues. After requesting a discount for the inconvenience, which they didn't offer, we moved to Iberica Farrindon because there was no other place to change being so close to Christmas. Overall quite displeased and ashamed since the only one who did their job properly was the woman on the reception. Definitely not worth it to go if you are expecting to eat properly and at a decent price.

The staff here are such hustlers!! Amazing service & such a good energy