Owton Lodge in Hartlepool

Thoroughly enjoyed our visit this evening, staff were amazing, very polite and friendly…. The food was lovely.. Would definitely recommend

Lovely and warm on a cold day warm reception from the staff. Good drinks at reduced prices as it’s Monday. Enjoyed a pleasant afternoon in the Owton lodge.

Excellent service from all the staff very polite nothing too much trouble for them , always smiling matty , Sarah, Josh and all the other staff excellent

Lovely meal. Great chips and service went beyond with adhering to a request with a smile 😁 recommended for eating in with family and friends or even delivery to your door

Lovely staff,good selection of meals

VERY VERY RUDE AND UNPROFESSIONAL MANAGEMENT!!!! One of the managers ‘Sarah’ got in our face and started to shout at us in front of the full restaurant as we were leaving as we got accused of talking about the staff when all we were was polite! absolutely shocking how embarrassing this was even after we smiled, said bye and thankyou to her as we were leaving she then continued to go out of her way to chase us and get in our face baring in mind we had a baby with us also !!

Matty was an amazing member of staff that made me feel relaxed and welcome at the restaurant. he did everything he could to make my visit a good one.

Really nice place food good service was friendly

We went for lunch and it was lovely food, fantastic service by Matty he would go out of his way to serve you. We will definitely be going back highly recommended

All the team are fantastic. Always looked after on every visit whether it be just drinks or food. Classical mixed grill is a must!

Please be sure to take I.D with you if you are under 25. My daughter and her friends came to eat at around 7.PM. 21/1/2025 They did not wish to order drinks, just food. They were asked for I.D they had photographs on their mobile phones of their driving licenses and were told they only looked 16 and were asked to leave the premises. My daughter is 22, the manager was really rude to her and her friends. This was her friends first evening out since the birth of her baby, they were really looking forward to catching up. THEY WONT BE RETURNING, MANAGEMENT VERY RUDE!

Always a great meal and friendly staff

Pretty good steaks, cooked well.

We often go to the lodge for an evening meal, the staff are always happy to help even when it is busy as nothing seems to phase them. Food is good and well priced with plenty of food options and deals. Recommend downloading the Sizzling Pubs App so that you can access rewards

Excellent customer service and lovely food! We will definitely be back soon.

1st time in years we have been for food at the lodge, couldn't fault the food it was lovely all 4 dinners got different meals all were piping hot. Customer service definitely a 10 the guy who brought food out couldnt do enough. He was extremely polite despite being extremely busy and rushed off his feet. We will definitely be back 10/10 all round 😊

Myself and John always receive a warm welcome whoever is serving either drinks or food. Staff were especially helpful and respectful when we booked the conservatory for an after funeral get together and recently an anniversay celebration no booking but managed to fit us in (30 people). Thanks again to all staff thumbs up for Emma for remembering our name when a space became available for Christmas Day Lunch ....see you all soon.

Owton Lodge is a proper community pub where you’re always made to feel welcome. Josh is brilliant — he never fails to ask how your day’s been, and it’s those little touches that make a big difference. The team is just as spot on. Britney’s energy is unmatched, and she somehow knows what you’re drinking before you do. Lucy is absolutely top-tier for good crack and always up for a laugh. Alisha’s attention to detail means everything’s just right, Sadie’s upbeat vibe lifts the whole place, and Matthew’s calm, steady presence keeps it all ticking over. The food is class, and the drink selection is even better. The Madri pints are spot on every time, and the Long Island Iced Teas are unreal. Whether you’re there for a meal, a few drinks, or a night out with mates, Owton Lodge never misses. Highly recommend!

Excellent food and friendly atmosphere

Food was lovely staff are very friendly

The team are so welcoming and polite, always put a smile on my face! I had the hallelujumi burger of the festive menu and it was great! Will definitely be returning here

Recently terrible experience, rather will never be back

The Team Manager JOSH was exceptionally great from the moment we walked through the door. He greeted us with a warm smile and general chat, even though he was by himself for a moment. Josh was so happy to please in terms of looking after each and every customer, much in the same manner as our welcoming. Josh showed that he was true to his job and executed everything superbly! He even arranged for our pre-booked Christmas Dinner to arrive nearly 30 minutes early. The food was fantastic quality and the waits between each of the 3 courses was a mere 5 minutes or so. Josh did ask how our food was throughout the meal, too, even though he had a large party arrive elsewhere in the pub, to host. Josh proudly represents Owton Lodge in the best possible way and I feel he deserves a pay rise or gift at least and some formal recognition, please.

Will not be returning any time soon! Food was absolutely disgusting my two year olds food was burnt to a crisp and my partners mixed grill was nothing but fat and salt on a skillet. The prices are ridiculous considering what you get and quality of food is awful. Staff were friendly and atmosphere was quiet at this time but food was dispicable.

Love the food, staff are fantastic x

The service is what makes us come back always happy staff good food

Great place, good food, just a pity they stopped serving real ale.

Not from Hartlepool, called in to watch a match before visiting my son, who lives nearby, was welcomed warmly, and service was spot on Same friendly welcome, but disappointed with size of chicken portions, which my daughter in law did mention , rest of food was really nice

Food today was lovely, very hot and tasty, Eton mess was to die for, staff were very friendly, nice atmosphere .

Nice pub decor with friendly staff. Zuxa was friendly from the start, taking our4 drinks order, then our food, then serving us our meal and checking everything was OK. She was constantly on the go clearing tables, serving drink and food whilst chatting to customers. Our drink and food was spot on with only the greek wrap not being very warm

Popped in for a quick tea, staff friendly and efficient, standards superb everywhere and meal was delicious.

I took my disabled brother Tom on Sunday, the 22nd of September. We had a light meal with drinks which we enjoyed. I can't fault the staff, especially Joshua. He was very polite and helped me a lot with my brother. Lovely pleasant afternoon.

Went with x service men and women had lovely meal and a couple of pints nice and clean verry friendly and helpful staff

Excellent food great value. Lovely staff. The atmosphere is warm, Staff seem happy to be working there they are friendly and welcoming. The service was quick and the food is very good fresh and well cooked.

Always enjoy meals in the Owton Lodge

Absolutely brilliant. Went for a meal with family after a wedding and could not fault anything. Superb.

Lovely staff, nice boozer big shout out to Josh and Neil 😊😊😊

The staff are friendly and welcoming food was nice

When we first walked in it was quite a surprise that there was a bingo session running…in a pub…at tea time 🤔, anyway we were shown to a table and looked at the menu, bingo still getting called. Placed our order via the app, bingo still going on. Food and drinks came…bingo still on, trying to have a conversation while not disturbing the bingo…off putting to say the least. Over an hour after we got in, bingo still getting called 😡. The food to be fair was ok, not the best but was hot and decent portions. To be honest if I wanted to go somewhere to listen to a never ending game of bingo we would have gone to our local club on Saturday night. This used to be our local many years ago and we both thought let’s give it a try for old times sake, sad to say, that has every possibility of being our last. So, if you like a game of bingo with your tea or a conversation by whispering, this is the place for you, enjoy!

Was in with my gf never been in before food was amazing staff so helpful and welcoming had a great night be coming back thanks

Great food and great staff. Sarah especially is amazing and helpful. Defo recommend this place . Come here !!

Wanted to take my dogs to a pub with me so they can also enjoy the warm weather and decided on going to the owton lodge and I’m glad I made that decision!! All the staff were so welcoming and food cooked to perfection. Special mention to Josh and Emma who checked back on regular intervals to ensure that my dogs had water to drink and were offering to top up their water bowl to keep them cool in this weather. It really is a family pub.. a pub for everyone including dogs. Thank you everyone

Credit were credits due, havent been here for so long nipped in today had a couple drinks and food and was not disappointed, the staff were unreal so helpful and couldn't do enough for us thanks so much we will be back 👌🏼

Fantastic place with welcoming staff who are all brilliant , xuxa always has a laugh with us

Amazing place and staff , couldn’t recommend more

Food was terrible my husband had a steak it was burnt couldn't be any smaller. They got it mixed up with my daughters surf and tuff. Tomatoes were burnt peas were dried up. Then it took ages for plates to be removed of tables. Onion rings still left on table when we left.

Just wanted to say how lovely Josh is. Lovely manners & great customer service. Would actually come back for him. And he smells fab!

Excellent for kids, great outdoor space for enjoying the sun. Mixed Grill was spot on, food is always great. Really good atmosphere and would definitely recommend.

The staff were all exceptionally welcoming and couldn’t be more helpful. It was nice to be asked how my day was by Josh at the bar and have a nice conversation while being served. Emma and Emily looked after us at our table and when I wanted to add salad to my boss burger when it wasn’t an option. That’s for sorting that Chef Jack as well! Normally there for the pub quiz and Andy always makes it fun! Just a really nice way to spend a Thursday night :)

Lovely fresh food , amazing service from the bar to table service I didn’t get the ladies name who brought our food out but she was lovely and well mannered and the young guy behind the bar is lovely

Unbelievable food and amazing satff

Lovely lunchtime meal, and 2 meals for £12! Nice friendly atmosphere with pleasant and helpful staff with only a short wait for our meals.

Food was lovely delivered quickly and hot

Been in tonight for a drink whilst my partner was having another superb sizzling meal with three friends from work.... But unfortunately I experienced the situation of being ignored at the bar whilst other customers were served in front of me... Not happy with the customer service.. It was noticed by someone that I had been ignored and a member of the bar staff came over and apologised after I left the bar having been unable to be served..

Service was great staff friendly and helpful food was amazing thank you for making our day 7 of us ate and no complaints even with the fussy eaters

A decent pint but, rather pricey.

Came with my sisters on Sunday night. Food was hot and tasty and delivered by a lovely member member of staff, shame we couldn't get dessert as it was after 9 o'clock. Lovely man hosting the quiz and we came 2nd.

Marty the assistant manager was really helpful and all the staff were friendly and efficient and made our group of veterans feel welcome. Although it was busy we felt looked after and the food was very good, served hot and plentiful.

Three of us arranged to meet there on Friday lunchtime. It's in need of an external face-lift but once inside we were pleasantly surprised. From meet the lady on the bar, to finding a nice table in the dining, we couldn't have wanted for more. From ordering our food to having the food on the table, took less than 20 minutes. The food was beautifully presented and tasted delicious. We will definitely visit again, possibly with a bigger group! Seriously worth visiting.

Jack and boss are great cooks food amazing thank use so much top chefs

It was a busy bar but Charlotte and the team were dealing with it so efficiently and with fantastic service. Charlotte served us. Greeted us with a smile and poured the perfect pint of Guinness. Another guy collecting glasses came over whilst we were outside and offered a water bowl for their dog. Top notch service guys. Thank you

staff were friendly and attentive food was lovely and hot only thing wrong was some burnt bits on chicken ,nothing to complain about

Love this pub staff are really nice and friendly had fish and chips and mushy peas i had a nice time keep up the good work guys

Slow service - food came to the table in phases after being walked around the room and left at random tables - then promised fresh food would be bought out asap- was just the same food reheated - fry and tasteless. Staff just don’t care. Will never be back. Rated 3 stars for Atmosphere - but it’s the Customers that made the atmosphere - not the staff.

Food was not worth the money at all.

Friendly staff and customers Good food and drink

Great place with fab selection..something for everyone..only reason why not 4 stars..because food comes on skillet, by time you eat it everything is burned/over cooked..eg scampi, onions etc.

Very nice outside relaxed space. Food was tasty and staff friendly. Very nice early end to the week.

Second visit for food since new menu both times food was really good as are the bar staff 👌

Second visit since new menu both times food has been very good as are all the bar staff always helpful and pleasant........

12 of us turned up out of the blue for a meal, we thought we might struggle, but tables were swiftly put together for us by the friendly staff. From entering to leaving we found all of the staff extremely friendly and professional, especially Josh, who went above and beyond to make our afternoon that bit better. One of our party had a birthday and Josh helped us with the celebrations. Food was very good, hot and all brought out together. Overall we had a fabulous afternoon, helped by wonderful staff. Thank you.

We came to the Owton for a few drinks and some food with friends after work the other day. Geordie lads working were a good laugh.

Always great staff. And great pub food .

Me and my partner come here often very good customer service staff are always happy to help food is good and reasonably priced drinks are good also I have the app which is good for offers and loyalty stamps good service overall keep up the good work

Staff are always friendly and welcoming. The food is always delicious. I definitely recommend we always have the best time when we go to the lodge.

We came in for some lunch, the staff were so friendly and helpful and food was served very quickly! We ordered the lay it on chick burger and the tandoori skewers and they tasted great! They were setting up for bingo and it looked like they had a good crowd coming in to enjoy it

Warm welcome and food was excellent

The people who served us were so helpful, cheerful and very polite. The food was delicious, medium rare steak could have been less cooked but everything was lovely.

Nice pub, service is slow, Food taste was excellent, but stake was nearly all fat and gristle.

Went out for lunch hear food was good and it was quite clean and pleasant

The service we received from Lucy on the bar was outstanding….the food was amazing, best meal we have had in years. Everything was cooked by Jack to perfection. The chef really understands food, flavour and cooking techniques and is passionate about their job, five stars from us

Enjoyed a lovely meal & drink with my wife, will definitely be back.

Wonderful food, excellent service, drinks are a great price! We’re local and love this place!

Food and atmosphere is amazing , staff go above and beyond

I have visited this spot a couple of times and both times have impressed for a chain Food has been served with a smile and always ready to help The bar staff are very pleasant and 1 person stood out by far ,Alisha was worked hard and didn’t falter Fantastic service Thank you

First time at the owton lodge got the mega mixed grill wow🤩 10 out of 10 deffo go back my partner got surf and turf she said the same as me nice and clean staff were spot on and the prices were ok over all 10out of 10

Great food, staff were very helpful and polite. Good range of seating options for families and friends.

Lovely polite staff very helpful

Called in for lunch for the very first time, and I am glad we did. The staff were lovely! Friendly and attentive. The food was excellent! I had the chicken tikka curry without the rice because it’s too much for me. 2 lovely crispy poppadoms, and two little onion bahjis. Hubby had gammon and chips which was super. The wine is a decent price which is great. Can’t wait to go back. Defo recommended

Good food great service and staff what more can you want We go in regularly for dinner and just for a drink staff always have time for you

most lovely pub with friendly and welcoming staff , it’s my local and so proud to call it that . it always accommodates my needs wether just going for a pint or some food aswell . always clean and speedy !! definitely recommend

Absolutely banging place to go with friends been here with family always a great time and the staff are always welcomeing and helpful

This is less of a review for right now but just a consistent one. We have been coming to the Owton Lodge now either as a family, with friends, and even with our work colleagues for the past few years. Though I must say, it’s (somehow!) only continues to get better, with particular improvements in the last year. We come a whole range of times (lunch, drinks, dinner and even Christmas!) A quick comment about our Christmas experience… WOW! Even months before, Matty was so on the ball with answering all of my questions about the booking. As well as the 6 of us dining in for Christmas day, we hoped that we could have the three course to take away too for my disabled family member. Not only did they ensure the food was of a high standard, he still rated it a 10 from the comfort of his chair! The food was amazing that day, as was the service. My mum often chooses the OL for her work related outings too, and notes a particular thanks to Emma who served her and her staff for their Christmas do! Even when there was a mix-up with the food (on their drunken parts… oops!), Emma was very patient and is always so welcoming. Every other time we visit, it’s usually myself and my mum and always happen to be there when Matty and Emma are there. Hospitality aren’t given enough credit at the best of times but these two are phenomenal. They never fail to make us laugh and ensure we have a great experience whatever the occasion! Thank you to the Owton Lodge for everything but Matty and Emma… you’re BRILLIANT!!!!

Went for a meal for my daughter birthday and the staff was amazing did everything they could to help they was a lot of us but they made sure all the food came together.

Really enjoyed my meal,as did the rest of my party judging by the empty plates.

Fantastic food staff where really helpful and friendly loverly environment

Great Service by neil great food and staff very polite we would highly recommend as we visit most of the time thanks

Didnt eat this time had a large table for our family and were placed well to watch the footy.

Food excellent. Staff very attentive . Venue very warm and friendly

Had lunch with family including older and younger members, menus to suit all. Good quality food nicely prepared and served, good price too.