Owton Lodge in Hartlepool

The service is what makes us come back always happy staff good food

Great place, good food, just a pity they stopped serving real ale.

Not from Hartlepool, called in to watch a match before visiting my son, who lives nearby, was welcomed warmly, and service was spot on Same friendly welcome, but disappointed with size of chicken portions, which my daughter in law did mention , rest of food was really nice

Food today was lovely, very hot and tasty, Eton mess was to die for, staff were very friendly, nice atmosphere .

Popped in for a quick tea, staff friendly and efficient, standards superb everywhere and meal was delicious.

Nice pub decor with friendly staff. Zuxa was friendly from the start, taking our4 drinks order, then our food, then serving us our meal and checking everything was OK. She was constantly on the go clearing tables, serving drink and food whilst chatting to customers. Our drink and food was spot on with only the greek wrap not being very warm

I took my disabled brother Tom on Sunday, the 22nd of September. We had a light meal with drinks which we enjoyed. I can't fault the staff, especially Joshua. He was very polite and helped me a lot with my brother. Lovely pleasant afternoon.

Went with x service men and women had lovely meal and a couple of pints nice and clean verry friendly and helpful staff

Excellent food great value. Lovely staff. The atmosphere is warm, Staff seem happy to be working there they are friendly and welcoming. The service was quick and the food is very good fresh and well cooked.

Always enjoy meals in the Owton Lodge

Absolutely brilliant. Went for a meal with family after a wedding and could not fault anything. Superb.

Lovely staff, nice boozer big shout out to Josh and Neil 😊😊😊

The staff are friendly and welcoming food was nice

When we first walked in it was quite a surprise that there was a bingo session running…in a pub…at tea time 🤔, anyway we were shown to a table and looked at the menu, bingo still getting called. Placed our order via the app, bingo still going on. Food and drinks came…bingo still on, trying to have a conversation while not disturbing the bingo…off putting to say the least. Over an hour after we got in, bingo still getting called 😡. The food to be fair was ok, not the best but was hot and decent portions. To be honest if I wanted to go somewhere to listen to a never ending game of bingo we would have gone to our local club on Saturday night. This used to be our local many years ago and we both thought let’s give it a try for old times sake, sad to say, that has every possibility of being our last. So, if you like a game of bingo with your tea or a conversation by whispering, this is the place for you, enjoy!

Was in with my gf never been in before food was amazing staff so helpful and welcoming had a great night be coming back thanks

Great food and great staff. Sarah especially is amazing and helpful. Defo recommend this place . Come here !!

Credit were credits due, havent been here for so long nipped in today had a couple drinks and food and was not disappointed, the staff were unreal so helpful and couldn't do enough for us thanks so much we will be back 👌🏼

Wanted to take my dogs to a pub with me so they can also enjoy the warm weather and decided on going to the owton lodge and I’m glad I made that decision!! All the staff were so welcoming and food cooked to perfection. Special mention to Josh and Emma who checked back on regular intervals to ensure that my dogs had water to drink and were offering to top up their water bowl to keep them cool in this weather. It really is a family pub.. a pub for everyone including dogs. Thank you everyone

Amazing place and staff , couldn’t recommend more

Fantastic place with welcoming staff who are all brilliant , xuxa always has a laugh with us

Food was terrible my husband had a steak it was burnt couldn't be any smaller. They got it mixed up with my daughters surf and tuff. Tomatoes were burnt peas were dried up. Then it took ages for plates to be removed of tables. Onion rings still left on table when we left.

Just wanted to say how lovely Josh is. Lovely manners & great customer service. Would actually come back for him. And he smells fab!

Excellent for kids, great outdoor space for enjoying the sun. Mixed Grill was spot on, food is always great. Really good atmosphere and would definitely recommend.

The staff were all exceptionally welcoming and couldn’t be more helpful. It was nice to be asked how my day was by Josh at the bar and have a nice conversation while being served. Emma and Emily looked after us at our table and when I wanted to add salad to my boss burger when it wasn’t an option. That’s for sorting that Chef Jack as well! Normally there for the pub quiz and Andy always makes it fun! Just a really nice way to spend a Thursday night :)

Lovely fresh food , amazing service from the bar to table service I didn’t get the ladies name who brought our food out but she was lovely and well mannered and the young guy behind the bar is lovely

Unbelievable food and amazing satff

Lovely lunchtime meal, and 2 meals for £12! Nice friendly atmosphere with pleasant and helpful staff with only a short wait for our meals.

Food was lovely delivered quickly and hot

Been in tonight for a drink whilst my partner was having another superb sizzling meal with three friends from work.... But unfortunately I experienced the situation of being ignored at the bar whilst other customers were served in front of me... Not happy with the customer service.. It was noticed by someone that I had been ignored and a member of the bar staff came over and apologised after I left the bar having been unable to be served..

Service was great staff friendly and helpful food was amazing thank you for making our day 7 of us ate and no complaints even with the fussy eaters

A decent pint but, rather pricey.

Came with my sisters on Sunday night. Food was hot and tasty and delivered by a lovely member member of staff, shame we couldn't get dessert as it was after 9 o'clock. Lovely man hosting the quiz and we came 2nd.

Marty the assistant manager was really helpful and all the staff were friendly and efficient and made our group of veterans feel welcome. Although it was busy we felt looked after and the food was very good, served hot and plentiful.

Three of us arranged to meet there on Friday lunchtime. It's in need of an external face-lift but once inside we were pleasantly surprised. From meet the lady on the bar, to finding a nice table in the dining, we couldn't have wanted for more. From ordering our food to having the food on the table, took less than 20 minutes. The food was beautifully presented and tasted delicious. We will definitely visit again, possibly with a bigger group! Seriously worth visiting.

Jack and boss are great cooks food amazing thank use so much top chefs

It was a busy bar but Charlotte and the team were dealing with it so efficiently and with fantastic service. Charlotte served us. Greeted us with a smile and poured the perfect pint of Guinness. Another guy collecting glasses came over whilst we were outside and offered a water bowl for their dog. Top notch service guys. Thank you

Love this pub staff are really nice and friendly had fish and chips and mushy peas i had a nice time keep up the good work guys

staff were friendly and attentive food was lovely and hot only thing wrong was some burnt bits on chicken ,nothing to complain about

Slow service - food came to the table in phases after being walked around the room and left at random tables - then promised fresh food would be bought out asap- was just the same food reheated - fry and tasteless. Staff just don’t care. Will never be back. Rated 3 stars for Atmosphere - but it’s the Customers that made the atmosphere - not the staff.

Food was not worth the money at all.

Friendly staff and customers Good food and drink

Very nice outside relaxed space. Food was tasty and staff friendly. Very nice early end to the week.

Great place with fab selection..something for everyone..only reason why not 4 stars..because food comes on skillet, by time you eat it everything is burned/over cooked..eg scampi, onions etc.

Second visit for food since new menu both times food was really good as are the bar staff 👌

Second visit since new menu both times food has been very good as are all the bar staff always helpful and pleasant........

12 of us turned up out of the blue for a meal, we thought we might struggle, but tables were swiftly put together for us by the friendly staff. From entering to leaving we found all of the staff extremely friendly and professional, especially Josh, who went above and beyond to make our afternoon that bit better. One of our party had a birthday and Josh helped us with the celebrations. Food was very good, hot and all brought out together. Overall we had a fabulous afternoon, helped by wonderful staff. Thank you.

We came to the Owton for a few drinks and some food with friends after work the other day. Geordie lads working were a good laugh.

Always great staff. And great pub food .

Me and my partner come here often very good customer service staff are always happy to help food is good and reasonably priced drinks are good also I have the app which is good for offers and loyalty stamps good service overall keep up the good work

Staff are always friendly and welcoming. The food is always delicious. I definitely recommend we always have the best time when we go to the lodge.

We came in for some lunch, the staff were so friendly and helpful and food was served very quickly! We ordered the lay it on chick burger and the tandoori skewers and they tasted great! They were setting up for bingo and it looked like they had a good crowd coming in to enjoy it

Warm welcome and food was excellent

The people who served us were so helpful, cheerful and very polite. The food was delicious, medium rare steak could have been less cooked but everything was lovely.

Nice pub, service is slow, Food taste was excellent, but stake was nearly all fat and gristle.

Went out for lunch hear food was good and it was quite clean and pleasant

The service we received from Lucy on the bar was outstanding….the food was amazing, best meal we have had in years. Everything was cooked by Jack to perfection. The chef really understands food, flavour and cooking techniques and is passionate about their job, five stars from us

Enjoyed a lovely meal & drink with my wife, will definitely be back.

I have visited this spot a couple of times and both times have impressed for a chain Food has been served with a smile and always ready to help The bar staff are very pleasant and 1 person stood out by far ,Alisha was worked hard and didn’t falter Fantastic service Thank you

Wonderful food, excellent service, drinks are a great price! We’re local and love this place!

Food and atmosphere is amazing , staff go above and beyond

First time at the owton lodge got the mega mixed grill wow🤩 10 out of 10 deffo go back my partner got surf and turf she said the same as me nice and clean staff were spot on and the prices were ok over all 10out of 10

Great food, staff were very helpful and polite. Good range of seating options for families and friends.

Lovely polite staff very helpful

Called in for lunch for the very first time, and I am glad we did. The staff were lovely! Friendly and attentive. The food was excellent! I had the chicken tikka curry without the rice because it’s too much for me. 2 lovely crispy poppadoms, and two little onion bahjis. Hubby had gammon and chips which was super. The wine is a decent price which is great. Can’t wait to go back. Defo recommended

Absolutely banging place to go with friends been here with family always a great time and the staff are always welcomeing and helpful

most lovely pub with friendly and welcoming staff , it’s my local and so proud to call it that . it always accommodates my needs wether just going for a pint or some food aswell . always clean and speedy !! definitely recommend

Good food great service and staff what more can you want We go in regularly for dinner and just for a drink staff always have time for you

This is less of a review for right now but just a consistent one. We have been coming to the Owton Lodge now either as a family, with friends, and even with our work colleagues for the past few years. Though I must say, it’s (somehow!) only continues to get better, with particular improvements in the last year. We come a whole range of times (lunch, drinks, dinner and even Christmas!) A quick comment about our Christmas experience… WOW! Even months before, Matty was so on the ball with answering all of my questions about the booking. As well as the 6 of us dining in for Christmas day, we hoped that we could have the three course to take away too for my disabled family member. Not only did they ensure the food was of a high standard, he still rated it a 10 from the comfort of his chair! The food was amazing that day, as was the service. My mum often chooses the OL for her work related outings too, and notes a particular thanks to Emma who served her and her staff for their Christmas do! Even when there was a mix-up with the food (on their drunken parts… oops!), Emma was very patient and is always so welcoming. Every other time we visit, it’s usually myself and my mum and always happen to be there when Matty and Emma are there. Hospitality aren’t given enough credit at the best of times but these two are phenomenal. They never fail to make us laugh and ensure we have a great experience whatever the occasion! Thank you to the Owton Lodge for everything but Matty and Emma… you’re BRILLIANT!!!!

Went for a meal for my daughter birthday and the staff was amazing did everything they could to help they was a lot of us but they made sure all the food came together.

Really enjoyed my meal,as did the rest of my party judging by the empty plates.

Fantastic food staff where really helpful and friendly loverly environment

Great Service by neil great food and staff very polite we would highly recommend as we visit most of the time thanks

Didnt eat this time had a large table for our family and were placed well to watch the footy.

Food excellent. Staff very attentive . Venue very warm and friendly

Excellent meal at owton Lodge again staff could not do enough for us though it was very busy thanks again

Had lunch with family including older and younger members, menus to suit all. Good quality food nicely prepared and served, good price too.

Excellent food and excellent service.great value for your money

Just had an amazing Christmas Day at Owton lodge. The staff were amazing, the service was exceptional and the food was wonderful. Would recommend to anybody. P.S The place was packed, so that told me we were in for a treat, and a real treat it was.

Brought our niece and nephew to Breakfast with Santa, 2nd year in a row and again very enjoyable, kids loved it, enjoyed the breakfast and obviously loved Santa, has to be the best Santa we have seen. All staff extremely helpful even when it was so busy with all the kids. Highly recommend

I come here often with my little 1 year old. I just wanted to leave a really positive review, every single time we come here, the staff are always lovely and so attentive. There are only a few other places I've ever been to with staff that are this lovely and friendly. It's always a pleasure to come out here for food or a drink. The food is always lovely too, I've had a wide selection of the menu and it's all delish! Also the kids menu is the best I've seen, it has an under 5s menu which I've never encountered anywhere else. Very spacious inside so always somewhere to sit when we come. Lovely outdoor area. And lots of great community events. Lovely establishment and lovely staff to go with it 😊 thank you!

Service was brilliant. Thank you so much.

Went in the afternoon, so reasonably quiet. Staff were friendly and attentive. Menu wasnt bad, but I would have liked to see a sandwich on there. Ordered fish and chips and sausage and mash of the specials menu. Food nice, mum loved the chips! Tea was a little cold, but when mentioned, Barman brought more hot water. Would go again for pub grub kind of food.

Staff very pleasant and friendly. Food was enjoyed by all of us and we all had something different.

Had a mixed grill which was cooked to perfection and tasted amazing ( medium to well steak). Compliments to the chef. Waitress service was very good (Emma) on a very hot sizzling skillet. Faultless visit and look forward to my next visit. Not forgetting the cheaply priced drinks we had on a Monday evening. *****

Food was nice and staff very polite made us feel very welcome was served by Neil credit to your company also other staff were the same

We love this place service and staff are polite friendly and professional.

we love this pub, always fun things going on and can’t wait for all the christmas events. Amazing work everyone.

Great customer service, prompt with delivering drinks, very friendly and polite staff, nice atmosphere and good prices

When ever I go out for food I only like coming here. Staff are great and food is amazing they cook a great steak and their dirty chips are my favorite. Would definatly recommend.

Bar staff very friendly and funny. It was a pleasure to have a bit of banter with them both.

Food lovely, sizzling pubs needs to update the menu though, hasn't changed for an eternity. Staff nice, especially the tall ginger chap, someone needs to wife him up. Sticky toffee pudding is lush!

Excellent customer service and lovely food! We will definitely be back soon.

The food was good, I must say...service is really poor..1 server at the bar on a Friday evening, 10 minutes wait for a couple of pints and the beers tastes funny,my friend and I had to send back our beer twice,obviously its expired kegs or those taps aren't being used regularly, it's a shame, could be lovely spot, but.................

Food was nice, would order some sides next time as the sizzlers was a small portion and my partner was still hungry. The Only thing that lost a star was the fact they microwaved my bread and it was still frozen in the middle. Staff behind the bar were great 👍

Staff are always very friendly and helpful whenever we visit.

Canny pub- good selection of lager

Food took around 35 minutes to arrive to the table, unfortunately some of the meat was a little burnt but still enjoyed it, staff polite and helpful, only thing that let's the place down is the cleanliness. Wood work was very grubby, which would only need a good scrub with soapy water, wooden floor was extremely sticky, and so was our table. Highchair also needed a wipe down before we could use it, toilet doors also very grubby. Wouldn't take much to get them looking cleaner and brighter, cleanliness is a big part of the dining experience and unfortunately this would put me off returning.

Staff friendly and approachable. Food was very tasty, served well and w thoroughly enjoyed it

Chips were cold steak was fatty and crumble was cold ordered on table service and waited 30 mins for our mains

The pub was bouncing - but all of the staff were super attentive and made sure we had everything we needed.