OSTERIA v2.0 in Shropshire

Had a lovely meal here last night. Staff were friendly and service was quick. Food was absolutely delicious, authentic Italian food with amazing flavours.

Fantastic food, friendly staff and reasonable prices,

This is one of our favourite Shrewsbury restaurants, but something seems to have changed since we last visited a few months ago. The menu certainly has - gone are the Caprese salad starter and excellent seafood linguine I used to enjoy so much. In their place, my wife and I ordered the meat sharing platter starter for 2 (£30) and prawn risotto, plus beef ravioli mains. The starter was nowhere near as good as the (£20?) meat platter starter we've had at Osteria in the past (now unavailable) and seemed to mostly consist of different slices of salami. Certainly not worth £30. Both the risotto and ravioli mains tasted overcooked, to the point of being burnt - not pleasant at all. A pint and a half of lager, a glass of wine and a bottle of water (no desserts) took us to £100, with 'optional' service charge - for a 2 course meal for 2 people. One of the worst value meals we have ever experienced, I'm afraid. Really disappointing, because we used to love this place, which is why we decided to come here for my birthday meal. I suspect that the chef has changed and, on the evidence of our meal, it's definitely a change for the worse. The staff were as lovely as usual, but a restaurant is ultimately judged on its food and that simply wasn't good enough. We will give Osteria another go in the future, but if we get a repeat of the standard we've just experienced, we'll have to give up on what used to be one of our favorite Italian restaurants. Footnote The owner's response to this review (and indeed to any negative review) is perhaps an indication of what can go wrong at this restaurant. There's never any admission of fault - always an attack on the diner. I don't need to sit down with anyone to 'discuss Osteria's approach to food'. As it happens. we are old enough to have frequently travelled to Italy for many years - it's our favourite holiday destination. We know the difference between good Italian food and bad Italian food. What we had at Osteria was unfortunately very poor, and yes we should have said something about it, but we didn't, because the meal was my wife's birthday treat for me and I didn't want to make a fuss. Yes, I took a photo of the starter, because visually it looked good - I've been quite ill recently and wanted to show my 3 daughters (via WhatsApp) that I was on the road to recovery and out enjoying life again. And finally, yes we paid the service charge because the staff were lovely and we always try to be fair. More fool us, eh?

Found Osteria by chance and glad we did! Best fruitti di mare I have ever had.

Managed to get in with a late booking on Saturday evening. Food was excellent and the service very good. The only slight issue being the length of time it took to get the bill.

First time here ..amazing service so lovely and friendly..food was amazing couldnt fault it ..the raspberry and chocolate cheesecake was the best I've ever tasted ..thank you .😊

The staff are so friendly even as you walk through the door. Everyone seems happy and smiling, especially the customers so that's a good sign. The food came quickly and was beautifully cooked and tasty. The waitress was delightful and very helpful. The ambience was friendly and cheerful. As we came out we passed Pizza Express and the one man in there didn't seem as happy as those we had left in Osteria v2.0.

Last night was my third dining experience with Osteria and it was truly incredible. The staff were amazing and as always, the food was delicious. Two of us had one of their pizzas and the other 2 had other dishes. They too were very happy with their selections. We also had starters and everyone loved what they chose. I had the calamari and it truly was the very best I've ever had. Two of us also had desserts. The lemon cheesecake was divine! I tell all of our customers who are visiting Shrewsbury and looking for dinner recommendations about Osteria and I tell them all it's the best pizza I've had since we returned from our honeymoon in Italy in 2016. For those with food allergens, I know how scary it can be to eat out. My husband is coeliac and we struggle to find restaurants with proper protocols to limit contamination. When I enquired about their protocols I was thrilled to learn how seriously they take food allergens and the lengths they go to limit possible contamination. I was also impressed by their menu selections for those with a gluten allergy. Most restaurants have a limited selection of gluten-free options. He has now eaten with them twice and has not experienced any of the symptoms he experiences when he has been contaminated at other restaurants. Perhaps the best praise I can give them is to say that if they ever close their doors I think all of Shrewsbury will go into mourning. Between the incredible staff, the cosy atmosphere and the authentic Italian food they serve, I can't think of any other place I would rather take friends for dinner.

Seems very popular while we were there food flavoursome

We had a great dinner here on a weeknight. I can recommend the calamari starter, and risotto main. Sadly as we opted for a garlic bread appetizer we were too full to try the Tiramisu. The service was great, the staff obviously are experienced and competent.

Not the neighbourhood Italian vibe we hoped for. Instead expect a large neon lit place. Staff nice on arrival but the dish I ordered was blood red Nduja pasta dish (even the pasta was red) and not what I hoped for as I have a stomach condition. I didn’t touch it and asked to return it. Staff rude once I said I couldn’t eat it and would you believe it charged me 50% for the pasta which was untouched. Ruined my entire meal with my partner and staff totally unapologetic. We left and owner came out onto the street v apologetic but didn’t offer any refund of 50% paid (my gf had eaten another dish and we’d also had wine and a starter). Cannot recommend as on the rare occasion I have returned a dish untouched in the past it’s never been charged for, especially if we’e already paid for wine, a starter, another dish etc as in this case.

Stunning food, great service, modern laid back interior - only spoilt by an obnoxious fellow diner who did nothing but complain - staff were beyond professional in thier patience and offer of replacement meal and discount on his bill. Definitely RECOMMEND this place - great food and lovely people. We'll be back!

An absolutely wonderful evening from start to finish. Staff were exceptionally kind and went the extra mile when they found out it was my birthday. And the food was just spectacular. The Tiramasu was so good I didn't want it to end. Can't wait to return.

Amazing food and service. A super place for lunch or dinner. Great options for adults and kids with knowledgeable and helpful staff. My family's favourite place to eat

Disappointed to be honest, it really doesn't have a atmosphere, more like a school canteen, service was the best, forget the bread we ordered t go with our starters, when it arrived we only got one bowl instead of two, the wine wasn't as good as we've had before <same brand >, I couldn't recommend it to anyone else. Shame.

Very good Restaurant. Perfect for a celebratory meal. Delicious food! Loved it. Plenty to choose from on the menu. Staff were great. Excellent service. Definitely go back! Expensive but so worth it. A treat.

Great restaurant! Food fresh and delicious and the staff are friendly and accommodating. Highly recommend!

Been eating here for years and I'm never disappointed, the menu constantly improves and never misses. Authentic Italian at its roots, with well executed creativity throughout the menu and lovely service.

The best authentic Italian restaurant in Shropshire! This place is a must go! Staff are all so friendly and the food is fresh & super tasty! If you still have room for dessert I'd highly recommend it! They have a huge dessert menu with somthing to suit everyone. Big love for this place 🧡

Cracking meal, amazing service, really nice people, good vibe

Food was delicious, authentic Italian food, high quality! Such friendly staff who are very welcoming and chatty. Would 100% recommend, best Italian in Shrewsbury!

Lovely traditional Italian food, really well prepared. And staff were charming and friendly. I would eat there again with great pleasure!

The food and service were okay, but you can't say it's a real Italian restaurant, it depends on what your standards are. If we talk about dessert, the tiramisu is delicious, but never order cheese cake because you may be very disappointed.

The best food outside of Italy and probably even some places in Italy. Try the risotto with king prawns or seafood linguine. We couldn’t fault the food, the service or the ambience. A fantastic meal, one to be remembered. Thank you!

This is a wonderful restaurant who make fabulous food. They cater for my allergies as everything is cooked from scratch they can work most dishes to be avaliable. Then are also brilliant with our disabled sin who loves their Pizza

The food and service were very good, except the lasagne was dried out (although we were assured it was made fresh that day). The restaurant is vast, not cosy and intimate; even the small room at the front is open to the rest. Two parties with young children were running about and making a lot of noise, although we were told it was a quiet evening. That's fine if you don't mind, but it spoiled our experience.

Excellent dinner and great staff. Thank you!

On the pricey side. 16 pounds for garlic bread seemed expensive. (12.99 for bread, 2 pounds for cheese, then 10% service charge)

Delicious food and reasonable prices, will definitely visit again

Delicious fresh food, excellent service and great decor

There are not enough stars to rate this place accurately! The food is exceptional, staff are lovely and a wide range of choices to suit everyone. It was really hard to choose off the extensive, tempting menu (including a wide choice for vegetarians). Authentic, homemade Italian cuisine on our doorstep - I can’t wait to return and try the other dishes I have my eye on…!

Gorgeous food and attentive staff

This place is amazing. The pizza is even better than a lot of the pizzas we've had in Italy! I'd argue the pizza I had was better than anything I've had from Sorbillo. The desserts were amazing too. Definitely going back to try more of the menu. The dough balls on one of the other tables looked amazing! 😋🤌

Far from "real Italian' and overpriced. Never again

Food was amazing, portions were good, produce was very tasty and fresh. Lots t choose from. Great service, all staff were very attentive. Photos don't do the food justice. Would definitely like to go again.

Dined at Osteria last night. We were a group of 12. Monday evening, restaurant not particularly busy. Orders placed by 1930. Food eventually arrived at 2100.!! We were given no warning that there would be a delay of this kind. Asked manageress to apologise to group..she did so but insisted we should have pre ordered. ( something we weren't able to do). .Wished I had never asked her. They even put a £30 plus service charge on the bill! Will never take tour groups to this place again. AVOID!!

The vegan ravioli was amazing 🤌🏻

Service was so fast as we booked to go just as the place opened, great staff, friendly lovely vibe from them, the food is another level though, we had calamari and a mushroom polenta starter, the flavours were so good top quality and fresh. For the main we had a pizza and a prawn risotto which were both perfection, we shared a pistatio gelato for dessert again so happy with the flavours, presentation. Cant wait to come back and try more off the menu

Amazing food and service. Brought our parents to experience the best Italian in Shrewsbury and they were so impressed they are already planning their next visit when cat sitting for us. Recommend this amazing food without hesitation

First Italian and will not be the last! Loved the food, service was helpful and friendly, what more do you want. Totally recommend this place!!

Amazing staff, very professional and friendly. Very good food, we were very pleased with the place. I will recommend it to everyone who is looking for good food. Only one word for it .... Amazing!!

Such a lovely restaurant with delicious food and friendly and attentive staff. Non was our server and she made us feel welcome from the moment we arrived. It was my birthday lunch and I was delightfully surprised when they brought my dessert with a candle in it and Non and her colleague sang happy birthday to me.We recommend the risotto gamberi & pistachio, the vibo valentia (the burrata cheese helps cool down the spicy sausages nicely) and the hazelnut cannoli (so good!). We will definitely be visiting again on our next trip to Shrewsbury.

As an Italian national I cannot express enough how genuine the cuisine and the service were. Food was excellent prepared with care and expertise of Italian master chefs (like mamma does) and the atmosphere was really bringing me back to Italy. Worth a visit (or more 🙂). Thank you! See you again.

Brilliant food, I'd order the seafood pasta if I went again as it looked amazing. We let them know it was my mother's in laws birthday and they were amazing in helping her celebrate. Quality of food was fantastic, and the service was attentive, friendly and genuine.

The meal we had was delicious and so authentic. Service was excellent. The staff are helpful and friendly. We will definitely be going again . A very enjoyable evening.

Incredible food, for a great price. The atmosphere was really good and the service we received was fantastic.

Delicious, high quality food made to order with fresh ingredients. Italian Proprietors, Italian Chefs, warm and welcoming environment with great customer service. Suitable for lunch, dinner, family, friends and colleagues. Marta and team run a great show.

What else do you want from a review other than 5 stars? Il elaborate on why they fully deserve 5 stars, booked here on a recommendation of a colleague I work with, both me and my partner love Italian food and my grandad was Italian so we’ve always visited Italy and it’s an amazing country for good food relaxed atmosphere and a generally friendly place and Osteria was a exactly all of those things! The food is sensational Portions are generous Quality of ingredients is fantastic. The service was efficient and friendly we shared a bottle of Italian red which again was lovely, food served piping hot and presented so well on the plate, after we had eaten we met the owner/chef? What a lovely man very chatty friendly and outgoing and the limoncello was a very nice touch at the end, we will definitely be regular customers to this restaurant it is now certainly one of our favourites Thankyou to all of the staff it was a lovely evening start to finish.

Brilliant food and service. Maybe portions a little on the meagre side

Lovely setting, wonderful food and fantastic service. Highly recommended. Will be visiting again very soon!

Had a lovely visit to Osteria! The food was perfect, and the service was great too! Portion sizes were brilliant too!

We thoroughly enjoyed our lunch/food and service in here.

Friendly staff and delicious food. 6 of us on holiday ate here and all were happy. The risotto with prawns, lobster bisque and pistachios was wonderful and flavoursome

Lovely food Lovely people Such a great and yet authentic Italian dining experience Thankyou Marta for making our evening so special

The food was ok, but the evening was spoiled by unpleasant comments from a waitress :-(

Great, authentic Italian food, great service from knowledgeable and attentive staff, in a nice relaxed atmosphere.... some of the best Italian food we've had outside Rome

Had the most delicious first visit! Cannot wait to visit again. The service was brilliant too!

Don’t order steak!!! At £34 for a fillet steak you would expect an exceptional fillet..!!.. however it is sadly a sliced stewing steak covered in salty marmite sauce… horrid, really horrid. The ladies serving the food were lovely. The young man arranging seating was simply awful - zero personality or customer service. We will never ever go there again. A really disappointing and over priced evening ☹️

Another great meal at Osteria, first time around we had the prawn risotto which was fantastic. This time I had the Zuppe Di Pesce which was just amazing, so much on the plate and so full of flavour. Pizzas, lasagne and the carbonara were also thoroughly enjoyed. Try the pork belly bites as a starter, they're delicious. Staff were all lovely, very efficient and friendly, a great experience and we will be going back.

Had the Maialona Pizza. A fantastic meaty treat! Authentic Italian food (my Italian wife found everything to be 100% legit and 'legal' :), great atmosphere and friendly staff. Definitely recommended.

Hadn't been for a while due to one thing and another but took my partner out for a valentine's day plus one as it suited us better. Anyway it was lovely to be remembered by Marta who always welcomed me as she would an old friend. Even the Chef Alessandro popped out of the kitchen to say hello. Such a lovely personal touch. We had the Prawn and the Belly bites starters which were delicious as always and I tried something new from their main menu which was their fish soup. Suzy had the Ravioli. Even had room for a shared dessert which was Tiramisu. A walk home helped afterwards! 10 out of 10 again.

took my friend to the osteria and she wouldn’t shut up about how good the food was😂 however we did have a really nice time there, food was excellent and staff was beyond amazing. Definitely recommend!!!

Nice staff, nice spacious dining area. Me and my partner came for Valentine’s Day with high hopes and were unfortunately underwhelmed. Wine seemed to be watered down even after we tried 2 different wines it tasted like water. Food was extremely dry and pricey for the portion size. The fries tasted and cheap and it was all just not great. We ordered a garlic focaccia and instead received a plane flat bread, this was taken off our bill as we complained. We ate our meals as we were hungry and hoped the taste would improve as we ate. Unfortunately won’t be returning, unsatisfied customers.

Wonderful, delicious food and happy and obliging service. I had the polenta starter and the beef ravioli main. He had the gnocchi starter and the fish soup main. Highly recommended 👌

Just called in lunchtime today on the off chance to enquire about the lunch offer they were advertising, and we were so glad we did. The food was fabulous, staff were attentive and very pleasant, professional at all times. Both of us went for the lunch deal, my wife had the Mushroom Pasta with a small glass of Merlot and I had the Contadina Pizza with a small beer and both of us were very impressed with the quality of our meals. We really didn't expect such a great lunchtime experience and are looking forward to our next visit.

Blown away by just how absolutely amazing the dining experience is at Osteria… this a true gem in Shrewsbury and highly recommended

Lovely meal last night. Best pizza ever said my husband!

We've only just got in from eating here but felt we needed to review instantly! There was a fantastic choice on the menu and the food was absolutely amazing. The staff were really helpful and nothing was too much trouble. We will definitely return.

Nice looking Italian restaurant in the centre of town with good food, great service and a nice atmosphere.The place is huge with plenty of choice of tables.The food was quick to come out and the staff were always about to help with drinks etc. l had pizza myself although I do enjoy a calzone which unfortunately wasn't on the menu.I was able to cut the pizza myself and it was swallowed down with a nice Italian beer.I would say though that you could share a portion of chips if you want them.The restaurant has interesting drawings,postcards and artwork to look at during your stay,all very good.

First time visit, pre-theatre. Really nice friendly service, fitted us in without a booking, the food was excellent, the share pizza to start was brilliant and the pork main was exceptional.

I wish I could of given more stars. It perhaps should of even been less. we were a table a table of 9, 4 dishes were seriously over salted such shame as looked amazing 2 dishes were dry should of been with a white wine sauce but the Ravioli had soaked it up extra sauce was brought after asking which was more like mushroom soup with garlic! It's such a shame staff were lovely. the atmosphere was lovely shame about the rookie mistake.

Had lunch today our 4th visit was lovely staff very friendly food amazing, will be going back.

We had a wonderful, traditionally Italian meal for five. Service was great, the atmosphere is just right, and the food is superb. Wonderful flavours and garnishes, creating a worthwhile experience we will often repeat.

Great place to eat and enjoy relaxed atmosphere. The staff are lovely. X

Came as a party of over 20people. The staff were helpful, the food was amazing and served hot. Great place to go for any occasion. Very welcoming. Will definitely return with family.

We have been wanting to get out to this place for a little while and finally had the opportunity to go for my husband's birthday. The food was great and the service was generally good and attentive. The only things I would mark down slightly are the atmosphere- perhaps just my preference but I like dimmer lighting when eating out for dinner- and also a somewhat strange interaction with the member of staff who took our initial order. My husband went for what he could see would be a spicy pasta dish- he was asked if he was sure. I ordered the carbonara, and was told it was made authentically (I would hope so) and again asked if I was sure that's what I wanted. I know sometimes people can have different expectations of dishes but the menu is quite detailed with the descriptions and it felt a bit infantilising. We also had a "first taste" check back literally as we took the first bite, which was a bit awkward. We also felt a bit rushed. We usually schedule the standard hour/hour and a half for dinner but we were done and out of the door after just 35 minutes.

We went in between Christmas and New Year. The service was very good and the food was excellent. Some of, if not the nest italian we have eaten. Osteria is easily the best restaurant in Shrewsbury

Lovely food and service. Recommend the Tiramisu!

Very delicious food. We will definitely meet again😊😊😊

The food was nice - we shared calamari and polenta with mushrooms, and then had the ravioli and squid ink fruits de la mer which was really tasty. Kids pasta was quite sloppy but otherwise we had good service and ate decent food, I would go back!

From the moment we arrived everything was perfect and felt like a real Italian restaurant. We will be back for sure. The wine list is well considered the food spectacular from the bread through pizza and pasta to the pork not a step wrong. I have spent a lot of time eating in Italian restaurants across three continents and we are lucky to have this one on our doorstep. Buon Natale

Stunning food and fabulous service. Alex is an amazing chef!

A real Italian restaurant in Shrewsbury, highly recommend it! The pasta is as it should be, Al dente, delicious ingredients and cooked properly. I had the steak also which is melting in the mouth, and the polenta crisps are so good! The tiramisu is also to die for.

Lovely venue, great service, and the food was fantastic. Highly recommend.

We had a lovely family meal. Service was excellent and the staff were all extremely helpful.

Staff were very accommodating and happy to squeeze in a table of 8 at short notice. All the staff were very friendly and food was fantastic. Will be back!

Fantastic food, the best. Great staff. Good price.

Nice food. Polite, efficient staff.

Fresh and super tasty, nice presentation also great Pizza too! Fantastic lobster and prawn risotto and home made ravioli with mushrooms! Finished off with a Tiramisu! Friendly staff too :-)

Friendly and relaxed and good food, what’s not to like 👍

Fantastic place for food. Warm welcome from staff Food was hot, and there was plenty,not the little portions you get in a lot of places. Good prices,service charge added to bill, but you can remove it if you wish,but why would you if you're getting great service! I highly recommend this place but does get busy, so book in advance!

Attentive service and everyone was happy ..I tried the carbonara pizza ..but tbh it just tasted of egg ,so I wouldn't choose that again

Our first visit to Osteria was for lunch today. We had heard strong recommendations from trusted friends to try the authentic Italian restaurant because of their excellent experiences and its fabulous cuisine. We weren't disappointed. Our reception and hosting was friendly, courteous and efficient and we were found a table at a very busy lunchtime. The menu was varied, tempting and comprehensive with an excellent wine list. Our meals were exquisite - full of flavour, well presented and truly authentic Italian dishes. The Ravioli Chiantigiana was delicious and the Tagliolini Frutti di Mare was outstanding. Ample choice of Primi and Secundi Piatti was available. On the sommelier's recommendation, we chose the Sicilian Syrah red wine which was ideal, complementing the meals perfectly. The service was first class and Caitlyn, in particular, was attentive but not intrusive ensuring all our needs were met. Overall, a thoroughly enjoyable meal and experience. Grazie mille!

The best food in town first time coming and 100% not the last ,love the vibe love the food and I love the people witch are working here 🥰

We went there for my sons 9th birthday, and we were amazed by how friendly the staff are, and our server was exceptional with his knowledge of the foods and his mannerisms. We all had a pizza and we were very pleased. Then the deserts went down a treat after. All in all, I was very happy with this restaurant.

What a treat! My first time dining here, it won't be my last. These guys certainly know how to produce authentic Italian food. I had the seafood spaghetti with the best sauce I've had in a long time. Generous portions and good price. Nothing was too much trouble for them.

Popped in for lunch, so pleased we did, best Italian meal we have had for a long time. Service helpful and friendly too. Can't wait for return visit.

Totally amazing food. Best Italian restaurant I think I've ever eaten at. 😋 fully recommend the seafood spaghetti

A fantastic drink selection and a amazing food selection which looks and taste as amazing as it sounds. I'm not big on Italian but the food, service and atmosphere is spot on. Would definitely recommend for anywhere between a romantic dinner for 2 to an family evening meal. 10/10

The food was very good let down by French Fries and not chips. Maybe l didnt read the memu properly. We will be going back again lm sure.