Oriental Express in Leeds

Refused delivery just 0.8 mikes away because I m in a truck. Hopefully all their deliveries will be late from now on! Ugly eye

For a friend, I ordered the Vegetarian Munchbox and I hear the salt and pepper mushrooms, green pepper, and chips were sensational. Also for a friend, ordered the Sweet and Sour Special, and was delighted to hear that not only were there full, juicy pieces of battered chicken, but there was an equal ratio of succulent king prawn (very special, indeed!) Love to support a restaurant owner who stands on business.

Love the food here..Always served with a smile 😃 I highly recommend

Thank for such a good dog it tasted amazing in my chow main many thanks Denzil

Food always comes hot . The flavours are out of this world. Wonderful customer service.

Love this Chinese always good and always nice it’s just a good takeaway and good service if I was to rate it it would be 11 out of 10 lovely food 👍 been eating from here for.the past year or so never had any complaints or problems they are very good

Terrible place. Owners have shocking attitude.

Don’t touch with a barge pole! We know it’s busy on Xmas eve but asked them to genuinely tell us a delivery time . They said 1 hr and we ordered . 1 hrs 20 mins later they said it was just being finished . 2 hrs later it was on it’s way and promised to be hot and fresh … 2 hrs 10 later … 1/2 crispy aromatic duck arrived soagy with more fat than meat and not enough meat to even properly fill 4 pancakes . Cold prawn toast . A chowmein that looked like someone else had chowed it first …. Absolutely worst takeaway meal we’ve ever had from anywhere!

The owner is lovely and so is the food

Ordered a meal for the family costing £52.66. The food took an hour and 10 minutes to get here. We got a message 20 minutes prior to this to say food was on its way. The food arrived very cold, contained raw carrot in with the salt and pepper chicken (which looked like chicken chargrills). The satay sauce needed to be mixed to remove lumps due to being cold. We never received all our order either. Tried to call the shop but they closed at 10.30pm so unable to rectify. Worst Chinese we’ve ever ordered. Never again.

Lovely tasty Chinese Takeaway, probably the best ever Chinese takeaway that I have ever been too. 5/5 for me, lovely staff too!

Not eaten here but the salt n pepper munch box looked bang on on the YouTube video so 5 stars from me

Alice is legend no cap🏄‍♂️🏄‍♂️🏄‍♂️

Food's great and the owner's a legend. More power to you lady.

Haters gonna hate! Alice, keep on roasting those haters! Even though I haven't tried your spot, nor do I live in England, you definitely deserve a 5-star for your bravery. Somewhere out there, I'm sure Gordon Ramsay is very impressed with your comebacks. Keep fighting!

I'm not even in the same country, but their savage replies to over-exaggerated and fake reviews deserves 5 stars

Won't be ordering from here ever again, how can you go wrong with salt and pepper chicken? Chicken was dry as gandhis slippers!

Anyone who gives a bad feedback clearly hasn’t worked in hospitality and retail. Customers aren’t always right. Keep your head up and continue to make beautiful food that makes you proud!

Reply to that "Syeda Sidra Idrees" Local Guide News has clearly said reviews were left and countred on Just Eat - not Google - you just take granted as Google review - use your eyes and brains.

To all of the people leaving 1 star reviews. First, it's apparent some people cannot read the menu, and what each dish contains. The other very apparent observation is most of the one star people who have reviewed have left multiple one star reviews for many other companies. My suggestion is that first you actually READ the menu and descriptions. And the Karen's, and Chad's of this world that just like to complain about everything, here's a novel concept. Why don't you stay home and cook for yourself??!! It's very clear that many of you are NEVER satisfied at this or any other restaurant. Exaggerating the truth, and trying to be just downright hurtful to a place of business. It's bad enough a lot of restaurants are barely making it by through the Covid pandemic. You all should be ashamed of yourself for leaving these types of reviews. Covid has brought the worst bottom feeding patrons out, and your negativity is what deserves a 1 star. Do everyone in the service industry a favor and stay home. You are also the ones that treat service industry employees like they are beneath you. I have more respect for a restaurant trying to survive this pandemic, and pay it's bills and employees than I would ever have for someone that has nothing better to do than complain, and complain, when truthfully a restaurant gas the right to refuse service to anyone. I hope the lot of you finally get what you deserve, an invitation to never walk through the front door of a restaurant you've already left a 1 star review for. Do us all a favor and stay home.

I’ve never even eaten here but 5 stars for the bantz and clapbacks

Love the woman response. Great food

I've never even eaten food from this place, but I will definitely be ordering from here when I'm up in Leeds - love the no nonsense approach from the owner!

Never been eaten there but love the comments! I used to be a waitress and know exactly how it works with complaints and bad reviews! 👍👍👍

For being brutally honest! Keep it up.

Excellent food. I will be reporting all you nasty people who come on here and write a negative review simply because you read an article and do not agree with how they respond to reviews. That goes against Google's review standards and I will continue to report and fight fake reviews on their behalf as a fellow business owner. You should be equally ashamed of yourself for bashing a food establishment in which did not wrong you in any way, one in which you have not even had a bad experience either.

Food is delicious 😋 and tasty . They are very polite to good customers. I give them 5 star. Also , some dump customers leaves negative review , tell them to go to hell ..

Keep doing what your doing! People think they can say whatever they want and restaurants are supposed to apologize even when they are not in the wrong. I’m loving reading these comments 🤣

Owner is so nice and is always doing things to make my experience better. She and her son are definitely on top of their food game here. Best Chinese food in the area!

Wonderful food.... with a great sense of humour... love it

Great food, prices and service! Awesome!

Hello, I have never eaten from here before or ordered as I live in Sheffield. But I read the news article about customers giving bad reviews. Honestly the reviews made me laugh. You are 100% right with your replies. I'm sure you are a decent chinese take away :-) People these days are just disrespectful and have no consideration for others, always love to put other businesses down! So glad you stuck up for yourselfs

If I ever come to Leeds again I will be ringing you for a takeout order, Places for good food are special, Keep up the amazing work you are doing, The customer is not always right and there is one universal truth, Stupid can not be fixed 😊😊😊

Bad customers deserve to be put in their place. Great job on standing up for your business and amazing food!

Thank you for speaking up. I've worked in takeaways years ago and customers are not always right and some of them feel an entitlement over the people who serve them. Well done for not letting these people walk all over you!xx

I just came here to say that you guys and your responses to bad reviews are absolutely legendary! So legendary that I have read about it in a news article in australia! I have noticed they are no longer visible, you shouldn't have deleted them!!! Coming from an extensive hospitality background, I very strongly believe that the customer is NOT always right. There are a lot of very whiney and spoilt people on this planet, and not everyone should be fed with a silver spoon! Stay true to yourselves and don't give in to adult babies! 5 Stars for you.

These idiots are complaining that your replies to these comments is bad customer service. Yet the customers leaving bad reviews are complaining about the smallest things and someone needs to tell them that they aren't superior.

Love ❤️ Your comments ! They deserve and earful!

Loved the article on your replies to those who don't like your food or service. Do you deliver to South Africa? Asking for a friend!

Very poor customer service. Rude staff, unresponsive for any requests.

Order chicken wings but and it was completely tasteless. I was not given any sachets of salt and pepper either.

Food was hot, tasty and delicious, will definitely be using this take away again...

Owner is friendly and has a wonderful sense of humour! Love her attitude in life!

What rude, aggressive responses to dissatisfied customers from this Chinese restaurant owner! Instead of being professional, apologising and trying to improve, the appallingly rude responses surely must put future customers off. I was flabbergasted to read those nasty rude responses and would recommend the owners take some lessons in manners. I would never, ever go to such a poorly run restaurant!!

Went out to get dinner with my wife the service was perfect the price was good but the Meal tasted horrible which later at home I found out that it was Chinese I'm am deeply upset and won't be recommended this place to my friends as there was no notice to tell me it was Chinese but my wife has asked me to say she loved it

Simply here to say that your rudeness and arrogance won't get you very far.

Hope the keyboard warriors that saw the viral post about this place feel good after their "reviews"

What a perfect place, I love this place, Great!! Food!! Love from 🇸🇻

Great food, fast delivery and the owner is so nice! 5 stars for service and quality

only here because you have went viral dont even shop there just find you hilarious keep up the good work ❤

Never tasted your food but I like your attitude, that's how business should run, people only give bad reviews because they want refund or free food ( this is called online blackmailing style) , you are absolutely doing great work!

Food not good chips full of fat ! Chicken and sweet corn soup —-more like water n sweet corn soup ... don’t think I will go there again. Save your money go somewhere much better

Food really nice but maybe because they are busy shop they always been late with my orders , always actually. If you go for collection u still have to wait 30 min time instead of 15 min as they say.In rest food is delicious.

Awful food. Absolute rip off. Will not be ordering again from here

Great food and really good prices. Friendly stuff and good English speaking, makes it easy to get your order right. Highly Recommended

This place ripped me off. I ordered chips with curry sauce and they asked me if I wanted my sauce separate I said yes and they charged me an extra 50p to have it separate. It really annoyed me as they should of told me it was going to be an extra 50p before i said yes.

Great food, cooked fresh in front of you.

Terrible service! Mr Phungs is much better!

Food not too bad bit pricey compared to others