Holiday Inn Express Leeds City Centre - Armouries, an IHG Hotel in Leeds

Have stayed here before. Reception area a bit cold. Good crowd in bar after football.

Reasonable cost, nice rooms, large breakfast, £8 for 24 hour car park next door.

Clean fresh hotel room. Hotel doesn’t do room service but we’re very accommodating when I was ill by bringing food up to the room thank you. Nice free breakfast continental or self serve cooked breakfast. Loved the berry, yoghurt granola pots.

We attended an event at the Leeds Armouries, and this was the closest hotel. There’s a multi-story car park behind the hotel, and the armouries is a short walk across the square. It’s a no-nonsense hotel, so no frills, but clean. Breakfast is good, but gets busy at weekends, so be early! There’s a discount from the hotel for the car park, and you CAN PAY CASH, in the hotel. The pay-machine in the car park is ‘state of the art’, and is linked to the hotel, but is flawed; it took us 30 minutes to get the machine to recognise that we’d paid, to allow us to leave without fear of a ticket!

Plus points were some food available 24 hours a day, breakfast included with great options to take-away & bar open until 2am. Location good, far away enough from hustle & bustle of city centre but close enough to be easily accessible by water taxi, taxi or walking. A few options for food nearby (3 restaurants) & a convenient Tesco Express too. Staff were very pleasant, helpful & tried very hard during a busy Sunday morning breakfast to keep everything replenished. Enjoyed our stay & would return.

I cannot speak to the state of the rooms, but if the coffee shop is any indication, one can only dread what the rest of the establishment is like. Upon entering, I was greeted by a sign proclaiming "There's always time for tea"—an ominous forewarning of the hours you’ll need to spare if you dare order anything. Two staff members were allegedly running the place, though "wandering aimlessly" would be a more accurate description. When I arrived, only two customers stood ahead of me, yet it took an excruciating ten minutes just to be acknowledged, let alone served. Once I finally placed my order, I waited a further 20 minutes before inquiring about my drink, only to be brusquely informed that they were “busy.” Busy? There were a grand total of six customers in the entire restaurant, myself included—I counted. If you value your time (and a cup of coffee), avoid this place at all costs. The experience was a masterclass in inefficiency and indifference. Following on from the response, I suggest you practice transparency. If I had been told there were issues and a long wait, I would have said thank you I'll try somewhere else. I would however return, now I will not.

Clean tidy friendly staff house keepers polite and do a fab job

Good location, very clean and presentable rooms, with friendly staff

Lovely location, nice help yourself breakfast, late bar and friendly staff.

Clean and tidy with a modern feel, great hotel in a good location.

Ideal location for Royal Armouries Conference Centre. Good value, everything we needed. Helpful staff. Only issue was waiting time for evening meals.

My friend and I stayed here on June 21 st for two nights. The twin room was very clean and the beds were very comfortable! The service on reception was outstanding as the staff were very helpful and friendly. Breakfast at the hotel was all freshly cooked and an good variety to choose from including healthy options to a full cooked breakfast. The restaurant was very clean and tidy too. The hotel has a good view across the canal and is in a very good location: Pizza Express, the Canary Bar , a Tesco , local artistian bakery, coffee shop and the Royal Armouries museum. It's a ten minute walk to the city centre. Many thanks to all the staff at Holiday Inn ,10/10 for excellent customer service.

We have just spent a weekend here for a Leeds United match at Elland Road. The hotel is very good. It is close to the city centre (a 10 minute walk at most). The staff were extremely friendly and helpful. I highly recommend this hotel.

Great staff, food and location. Let down by only twin rooms being available when I booked a double. I even got an emergency sewing kit from reception when I unexpectedly needed one.

Absolute garbage for the simple reason the stay ended up costing us £100 more because the hotel uses UKCPS to enforce a no stopping zone at the front of the hotel RIGHT WHERE YOU WOULD PICK SOMEONE UP if they were unable to trek to the multistorey car park. Disgusting. Can only assume it's a corporate grift as its insanely stupid to drive customers away. We'll never stay in another IHG hotel again in case they've got any other hidden fines stashed away to get their income up.

Really nice hotel rooms lovely , breakfast was good plenty of choice and hot ,but dar out to walk into Leeds centre took 25 minutes but easy enough to get a taxi

Great location and excellent breakfast

We loved our short stay at the holiday inn. A brilliant area tucked just outside of the city centre. Breakfast every morning was delicious and a real treat for it to be included in your room price.

This is an above average holiday inn for me, very nice clean open reception area, nice rooms, perfect location, really good breakfast and great staff.

Great place to stay when in town.

Jack went above and beyond, the best customer service I have ever seen

Always enjoy our stay at this hotel.The staff are friendly and efficient,rooms are well appointed and the breakfast is excellent.

Friendly staff Clean room's Great breakfast

No fridge in room but other than that great.

Very clean rooms, breakfast which was included was tasty. However if staying more than 2 days it probably can get quite monotone. But alas very tasty - good old English breakfast. Only negative is that the rooms are quite dark and there should be a sign warning about the extraordinarily hot water in the bathroom tap.

Walked into the cafe to get a quick drink for myself and my partner. Waited in the queue but was not acknowledged. One of the members of staff then started serving at the bar to people who had only just arrived ahead of me. When I moved over to the bar to see if this was the proper place to queue, I was ignored again and other people were served. After waiting for 10 minutes I ultimatepy gave up and walked out. The cafe was not busy and the two members of staff seemed to lack any sense of customer service. Appaling.

Clean room, bathroom etc. Good food at bar and restaurant. Service nice and friendly

Good price, great service and a good location.