Ols Ash Tree in Medway

Very warm and welcoming, I was in the restaurant area with my dog, the pub and restaurant is dog friendly which is fantastic, I met lilly and Grant who said they recently took over the pub, they was very polite, it was my birthday and I was given a free soft drink as I don't drink alcohol which was a lovely gesture, the food was very nice, my husband had a mixed grill and for £12 is great value, I had the flatbread which was gorgeous. The whole place was clean and tidy amd the toilets was fab We will be back

Fantastic having Stewart back! Service has improved ten-fold since his return. This guy NEVER stops working, a real asset to the company!

Had a great visit again at The Ash Tree, staff were excellent as always. The pub and exterior are always tidy, many tvs showing sport are located throughout the pub, a pool table and dart-board in the sports area, 2 external tvs, and outdoor music. Food was great again.

So my partner and I called in at The Old Ash Tree for dinner last Sunday. There was plenty of parking available, and free inside for guests. Restaurant was busy yet clean, Stewart was exceptional, providing us with very polite and prompt service. Music was appropriate for the venue, not too loud as there was a popular quiz to the far side of the pub. When we received our food in a timely manner, it was all well presented and tasted amazing! The katsu chicken curry is highly recommended, as is the beef and ale pie. We were asked by staff how we were enjoying our food, and our empty plates were cleared promptly when we finished. Sadly we didn't have any room for desserts, but the desserts we saw leave the kitchen were very well presented and extremely tempting. We will be back, and highly recommend to others.

Pub ok meal ok ,be careful when parking though, have a fine of £100 because I got one letter wrong on my number plate when I paid at the parking machine !

Visited for my birthday, food was lovely and all staff were great. The manager even gave me a free glass of wine for my birthday. We will be back!

The old ash tree is a lovely welcoming pub, always great atmosphere and staff are lovely. I visit regularly with my friends and family and the food is great too. Great service overall from bar and kitchen staff. Little lily and Stewart always provide excellent service behind the bar and are always cheerful. Such a lovely warm welcoming place to visit

I come here regularly with my friends, always a great atmosphere. Staff are always warm and welcoming. The mixed grill is lovely. Staff are always happy to go the extra mile to keep customers happy. The staff member, little lily, is always friendly and welcoming. Overall, a great pub and would definitely recommend.

The Old Ash Tree pub in Kent is an absolute gem! From the cozy atmosphere to the delicious food and drinks, this pub has everything you could want for a perfect evening out. The owner, grant, is truly exceptional. He goes above and beyond to ensure that every guest has a fantastic experience, whether it's recommending a new beer to try or making sure your meal is cooked to perfection. His passion for the pub is infectious and adds an extra layer of warmth to an already charming establishment. I can't recommend the Old Ash Tree enough - a must visit for anyone in the area!

Good service, food was lovely, our family had a pleasant evening out, plenty of tvs for sport if your into that, also is dog friendly in the main bar area which is a bonus

Absolutely disgusting service by the bar staff, very rude kept hearing, swearing, inappropriate language and talking about drugs. I had children with me and we were sitting very close to Bar food. was lovely and the chef heads up to her. Can’t believe how downhill this pub has got since reopening always has been local of ours and all the bar staff was talking about was having lock ins.

went for a meal this evening with some family and friends, pub was very clean and well presented, there was 10 of us in total and the staff was very accommodating as we are not the easiest bunch. the food was amazing and very good value for money, we will be returning, special mention to all the staff who was working very hard and made our visit rather special

Very busy when we arrived, got our table straight away, food was quick and very nice for the price, I would recommend the mixed grill, huge meal and good value. The staff were busy but very helpful and friendly, they was great with our kids, special mention to Tanya who was lovely. Overall would come back again as we had a fab time

Came into the pub for a family meal. I’ve got to say the pub was clean, the bar staff were really welcoming and they interacted with our little 1s in the most lovely way! Me and my husband both had the mixed grills, which were an amazing price, the steak was cooked perfect! The chicken was probably the best chicken breast I’ve ever tasted! Obviously made room for some deserts which we both shared the sundae, i probably had the most 🤪 All in all we had the best time, hands down will be returning on a weekly basis with the family.

Very nice pub .we went for a drink ended up eating as the food smelt good .very well enjoyed our time. Be nice to go on a big screen sport day .100%

Just had Sunday Beef Dinner Menu says served pink I got dry ends Not good at all Told 2 people serving One was rude didn't want to know Younger barmaid was better said she would talk to chef But i heard nothing If thats the service i won't be eating here again

I visited the pub on 14th December with a group from work for our Christmas lunch, we had pre-ordered at their request. On arrival we went to the bar to order drinks, the festive drinks that were on the menu and ordered were not available, the bar staff was not aware of what the drink was in the first place before we showed her the menu. Another of our party ordered gin and lemonade to find that the lemonade syrup was off, when questioning this with the only bar staff that was serving, she was met with resistance that the drink was correct and there was no problem with it and that we had in fact got our drinks mixed up. Eventually the bar staff realised that the lemonade was not in fact as it should be but said there was nothing that they could do and couldn't then make the drink that was ordered as there was nothing that she could do about the lemonade. The bar service was unfortunately extremely slow, although it was not very busy overall. Onto the food order; we had pre ordered the food as requested by them due to ordering from the festive menu. One of our party was not ordering from the festive menu but still sent the order across at the same time. We had received confirmation that the pre order had been received. The starters were brought out, and the person who did not order from the festive menu did not receive their order until we made the staff aware that we were still waiting in another dish. The starters were adequate enough. It took quite some time before our plates were cleared and our main courses started to come out. 3 of our party had order the Christmas Dinner which came out first, the rest of our parties order was messed up quite a bit. There was an order of the festive beyond burger, which on the menu on your website it says that it comes in a bun with chips, when bought out it was a burger less bun with salad! We checked this and was told that is just how it comes. I then checked online for the menu and we were in fact right. I took the plate to the kitchen myself and spoke to who I presume was the chef. She said that it didn't come with a bun or chips, I showed her the menu on the website and she then showed the menu that she was working off, which did indeed say without bun or chips! Not sure why there should or would be 2 versions of your menu. I explained to the kitchen staff what meals we were still waiting for and they seemed to understand that. The last 3 meals came out, one of which was not off the festive menu and was the hot honey halloumi flat bread, this was bought out as hot honey chicken flat bread. I immediately said that this was not what was ordered and that it wad the halloumi flat bread. She briefly went away only to come straight back to tell me that that was in fact how it came. I showed her the menu from the tables and that there is also a halloumi flatbread without chicken which is what was ordered due to being vegetarian. The further 3 meals were actually received quite a bit of time after the initial Christmas dinners had been received, so we were not even eating as a group. Before our desserts were bought to the table, we suggested to the staff member that it may be a good idea to take our orders again so that they were correct due to the many issues that had already taken place. She took down each of our orders, which had also been previously pre ordered. The deserts began to come out, they bought 2 cheesecakes and insisted that there were 2 ordered, when in fact there had not been, only 1 was ordered. One of our party had ordered Christmas pudding but asked for it with ice cream instead of custard, this was said in the pre order and the order at the table, it was bought out with custard. We made the staff aware that this was not ordered. Each time we made staff aware that the order was incorrect, there was a lot of resistance and them pushing the fact that we were the ones that were wrong or had ordered wrong when in fact it was quite clearly the other way round and the fact that we had not only pre ordered but also gone over our orders with staff as well. As we finished our meal, the chef then made an appearance at our table with a bit of paper with orders written on. She was very abrupt and questioning us on our orders. When we asked is everything is OK, she said no because she has had to re make the Christmas pudding 3 times over! We did make her aware that this was not our issue but with the staff that had taken the order but she was very disgruntled and making it out as though it had been our fault. We found it very confronting that she had even come over to us in that manner and up until this point we had considered staying for further drinks but this interaction made us feel very uncomfortable and unwelcome. We made our way to the bar to pay and expressed our concerns, and the issues that we had while we had been there. We asked if we could speak to the manager about what had happened and she said that she would ask but that she knew other people had already asked to speak to her about similar issues and she hadn't been available as she was busy in the kitchen. The manager didn't appear in the whole time we were there. The manager could not come and speak to us as she was too busy. The above was emailed to the pub on 15th December, they still haven't replied. I did receive a response on messenger on 21st to say that they will get back to me by email once they have investigated it. I have followed up with 2 more messages which they are now not responding to. I have also commented on their Facebook page to ask when they will respond to my complaint, I have now been blocked!! It's really unfortunate that they couldn't even just apologise for this, goes to show that they know that they are in the wrong. I have now contacted Greene King about this.

Omg , How to be made to feel like an inconvenience. Arrive for a pre booked table 1.5 hours before kitchen closes. Order drinks asked about menu. Took a seat then to be spoken to from the bar.... "You eating, if you want to eat hurry up as I'm closing the kitchen , been here since 11 and got prep to do for tomorrow, best order quick" Wtf is that about. We are extremely sorry we cause you hardship and distress. We didn't eat as we couldn't guarantee we'd be treated in a decent manner or the food would be of any standard, the feeling was it would be rushed and chucked on the plate . Thank you spoiled it. I shall avoid However seeing you all enjoying the banter with your friends was laughable.

We hadn’t been to The Old Ash Tree for a long time but thought we’d give it a go following their makeover for a quick lunch with our daughter today. What else is there to say apart from it was as clean as a pin, the food was fab and the people were lovely. We look forward to coming back soon.

From start to finish we had a terrible visit. We looked online before to check there was vegan options available and checked while making the booking. On arrival we found out there was only one vegan starter and no vegan mains. My friend asked about this and was told there was none. They did later say they could do her vegan food off of the main menu. I ordered my drink and got given the wrong one. We then waited an hour for the food to come. And the vegan option came around 5 minutes after all of the other food was served. During eating my dinner I found a hair. When asked how the food was I notified the server. She brought over the manager who said I could have a refund, a free drink or a free dessert. She said she could take the food away and make me another one. But having been in the pub for well over an hour i declined. She said when I was finished to come up to the bar and notify the server of my refund. When I did this the manager came over and said as I ate some of the food she was not willing to give me the refund I had previously been offered. She ended up giving me £3.40 back. Also my friend had no potatoes with her meal (which the menu stated came with her roast) so had to ask for them to be brought up. And when she asked for more gravy on her dry meal they told her it would cost her extra. Overall terrible service and mediocre food containing hairs.

Had a great meal with the family on my birthday. The food was excellent. My husband said it was the best pie he had ever had. Our salad was very fresh and plentiful. The staff were exceptionally friendly too. Nice atmosphere for pub and would definitely return.

We have been here the last 4 weeks in a row because of the cooks Dan and maz. Every single time the food is perfect. Brilliant cooks and presentation is always spot on. Proper little jem this place. I asvise eating here anytime.

Popped in for lunch with our little dog. Greeted warmly by all the staff and had all the Covid changes explained to us. Great to see all the cleaning being undertaken and precautions being used. Food was tasty and served promptly and politely. Great value...

We had good evenings there, the staff are excellent especially Francesca. My one major issue is that the Manager does not work weekends and always leaves the staff short of labour so food and drinks take a long time to be delivered even tho they...

Booked in on the last day of the eating out scheme. Table booking was easy online as was ordering to your table through the app. The wait on the food was 80 mins which we wasn't told at any point. The food was nice and...

We went to the old ash Tree pub as when we went last year there was a lovely young manager but looks like she has gone the quality of the food has gone down hill the waitresses just hanging around not clearing tables food was...

had an outstanding meal at the old ash tree , i felt very welcomed and my food was served at a good heat , the service was amazing and the workers were very polite , (especially tia , lou , lyndsay ) was a great...

We visited on a busy Tuesday as was ‘eat out to help out’ followed by a very enjoyable quiz night. Despite being busy the food was of a good standard and service was excellent. Our host (Francesca) made sure the drinks were brought to our...

Absolutely fantastic. Food was fantastic. Atmosphere was amazing. Staff lovely, warming and welcoming. Speically Lou, Tia and Lyndsay. Will be deffo be comming back

The landlady is first class and runs the pub very well in what is difficult times.The staff are doing a great job and the place is spotless.We all felt safe and the food was great and came quick using the app.I would definitely come back...

Family meal Served by Francesca Excellent service, amazing food, good atmosphere, will certainly come again

Great time with great food. Would like to thank Lindsay and letia for their wonderful service keep up the good work..

Had a lovely lunch with my family nearly perfect but a bit too much pepper! Was a great time with a good gin selection. Excellent service from Letia & Lyndsay :) Will definitely come back just for the service! Thanks guys 💕

Visited for a family meal and was well organised and food was fresh and tasty . Service a little slow but it was very busy . Will visit again

Good service , staff attentive. Food was lovely very large portions. Lovely all round pub full of families, couples and singles. Plenty of room between Tables, staff cleaning regularly

Good service helpful and friendly staff and lovely food Thank you Lindsay! 😊 staff were all lovely and welcoming 😊

Visited as a group of 6. Waited 2 hours for our mains, when they eventually turned up 3 of them were wrong. Had to wait again for it to be put right. Waited all that time and food was poor so most of us left...

Went here as a party of 6, bargain with the eat out to help out scheme, huge delay on food, the table next to us was seated atleast 20 mins after us and they received their starters before us, asked a member of staff if...

Food was very limited which I expected under the current circumstances, but, even items were unavailable on that menu making it even more limited. Children's food was over cooked and had to return one meal, mash potato on the second meal was like rubber so...

We were told a 40/45 min wait I didn’t mind as it was busy with the eat out to help out happening. 1 1/2 hour later we got our 3 burgers, they all were missing items like tomato and mayonnaise we ended up having to...

Visited with my two children, staff were making sure people were using the hand sanitizer and following other covid safety guidelines. We were encouraged to use the app to order which we had already downloaded from a previous visit to a Greene King pub. The...

Went for my lunch saturday, bar staff very friendly, the food was great, nice atmosphere. Would highly recommend

My son, David arranged lunch for a group of some 20+ young people that he works with. The occasion was his birthday and he booked the Old Ash Tree. A good choice of venue. Easy to find, car parking wonderful staff lead by Pete who...

Peter and staff could not do enough for you. The whole team worked really hard to give us a excellent Christmas Day experience . The food. and service we received surpassed our expectations . Peter also found the time to book a table for us...

Food is amazing we are regulars to the pub probably visit 3-4 times a week, all the staff are great, polite, helpful, nothings a bother to them.

Food excellent, great portions, hot and very tasty. staff were knowledgeable when ? about food. Great

This is a nice family friendly clean pub, food was very very nice & very well priced, keep up the good work the Ash Tree 👍😃

I organised a Christmas meal here for 37 people and Peter the guy I felt with was great, he was very helpful when I added a few people in the weeks coming up to the party and was polite and professional on the night. Very...

We went out for lunch for a change and myself, hubby and son enjoyed our meals. good service and polite staff. the only thing is that when you park you have to pay which is a £1 for an hour or £3 for three hours....

Have been coming to the old ash tree for many years with virtually no problems. My 72 birthday today and looking forward to the usual hunters chicken. All change and decided to have all day breakfast,always a safe bet. How wrong were we. Just injected...

Came in for family meal, customer service was excellent , didnt have to wait to be served, staff were very welcoming and accomadated our needs , would recommend this pub to everyone , food was lovely

Popped in for lunch today and was blown away! The ladies Ellie and Lynsey our servers were so lovely and friendly, our food was absolutely banging portions were big 👍would definitely recommend visiting here

Great value for the good quality food. Place looks brilliant after a recent refurbishment. The staff go above and beyond to provide a really enjoyable atmosphere.

Visited last night for the 1st time In years and have to say the place looks amazing since it's recent refurbishment and a nice atmosphere. Had a lovely meal which was piping hot and the service was great. It was very busy upon arrival but...

Went here for a meal and drink for hubbys birthday, food was ok but not great. But had to put up with couple of dogs hanging around our feet whilst eating, assume they belonged to staff as just wandering around and one even tried jumping...

Stay away from the 4 or 8 oz rump steak. 3 of us ordered and we all sent them back. Flavorless, tasted boiled. Chicken wings were good. The staff was fantastic, super friendly. Everyone working service was amazing, if it wasn't for them there would...

Good value Sunday lunch with the family. Good service from Callum and the afternoon other staff. Pleasant afternoon 😊

Another visit to this great little pub this morning. We had a all day breakfast, a steak which was great and a toastie. The food was really nice. Everything about this place is great as the food is always lovely and the staff are really...

Came here for the first time tonight was a little loud but that was due too pub quiz taking place. Food was delivered quickly and very tasty at a reasonable price. Works on find a table then go to bar with number and place order....

I booked ahead to request a soft seat following a back procedure. When we arrived I was invited to try out various seats. I was then offered cushions from the flat above! Add to that the warm, friendly, efficient service from the team, plenty of...

Having recently moved to the area were looking for a family friendly pub, had looked in on this one before it's refit last month, we were not sure, now after the refit and rebranding, a spruce up of the surroundings seating outside and inside and...

Good food at great prices. Whilst the vegetables are always overcooked, for a chain pub you can't complain. The only downside was that they didn't know the two signature serves as advertised on their drinks menus, which should be taught to all staff, and got...

Met up for our brothers 70 birthday celebration, Excellent food and service, good ambience. Overall a lovely time. Thank you.

Really good food, great fish and chips, and friendly staff, in the two weeks they’ve been reopened with the new menu I’ve been three times

We’ve been coming to the Ash Tree for a while and it’s now better than ever. The redesign has got the place looking good, the quiz is always a laugh and the food is always good. Callum was a 10/10 server, extremely attentive.

Great food and brilliant customer service our waiter named Callum was excellent food was prompt and a good standard

Decent pub, decent food, great prices, great quiz. Also we were served by Callum - 10/10 for this guy so, polite, friendly, caring, funny, top man, cheers mate 👍🏼

First time we have been here with friends for yes. I must say the staff made us feel very welcome and James ensured our drinks and meals came out together. Band was great and certainly coming back again. Well done guys!

I have to admit I love this pub. I moved back to upper Gillingham 18 months ago and did not know anyone for miles. I freely admit that it was the nearest pub to me, so initially that was the draw. However from the get-go...

Friendly staff. Food is much better. The new decor is brilliant. Drank here for years and it just gets better and better

We booked a table for 13 people, all reserved for us. Staff were really friendly, the refurb has certainly given the inside a refreshing look. Despite 13 of us the served all the meals at the same time, fresh and cooked well. No complaints from...

The Ash Tree is our local pub not been there for over a week due to refurb wow place looks fantastic apart from our favourite seating position is now occupied by a gaming machine☹

I always enjoy visiting The Old Ash Tree, the staff are friendly, choice of drinks is spot on, service is quick and the menu is great value for money with delicious food! The manager clearly takes pride in the appearance of the pub as it...