Olive & Thai in Leeds

Amazing service, the staff are lovely and the food is delicious!

Disappointing Experience with No Resolution I visited Zaap Headingley on 27/09/2021 and had a deeply disappointing experience due to a sharp piece of exposed metal on the Tuk-Tuk seating booth. It caused a laceration to my thigh and tore my jeans. Despite reporting the issue immediately and providing photographic evidence, receipts, and witness accounts (including the on-duty manager, staff, and even my mother, a retired GP), the issue was never resolved. The manager acknowledged that the defect had been reported previously but was not addressed, demonstrating a serious lack of care in maintaining the seating and customer safety. While the incident was acknowledged in earlier correspondence, I never received compensation or a resolution for the damage to my jeans. This level of professionalism is incredibly disappointing. I hope they’ve improved their seating and now treat their customers better than they treated me. Be mindful and check your table and seating before deciding where to sit and check your crockery for cracks that can harbour harmful bacteria and cuttlery for cleanliness. On a positive note, the food is authentic and tasty.

We had a really fantastuc meal this evening. The food was beautifully cooked, really fresh snd tasty. The service was fantastic. Really lovely, relaxed atmosphere in the restaurant. Our absolute favourite tai restaurant.

I wish I could give this place a zero star. This place is popular because of its low price. However this also reflects on its service and food quality. One elder waitress in particular was very ignorant and arrogant. She obviously noticed I wanted to order but ignored me twice and went on with other things. When she was finally ready to “help” take my order, she pretended she doesn’t understand what I said. Very rude and bad experience. The dish itself wasn’t even good, tastes like very cheap meat.

Lovely little place with fabulous staff, food is delicious