Old Bank Cafe Bar in Derbyshire Dales

Brilliant meals and service will definitely use again

Went here a few months ago - it was empty but we just wanted a drink so had one and left. Went again this week and now it is no children. Told in a very rude way hence the bad review.

I went here today to wait for my boyfriend to go to the toilet down the road because we wasn’t allowed to use the toilets in this pub, and I litterally just sat down at the table not even doing anything bad whatsoever and this woman comes over and has a full blown go at me for using this seating area bear in mind this was my first time visiting Matlock so I had no idea I couldn’t use this seating area and she rudely says to me there’s bench’s down the road to sit not here, I apologised so many times as I felt like I did something so bad but to think about it now all I was doing was waiting for my boyfriend I don’t see what so bad about that to be honest lol so avoid at all costs unless u want to be rudely spoken to!!

Called in for a beer found it to be excellent both in quality and price. My wife had a large glass of merlot this cost a little over £6. Staff were friendly and helpful

We entered this pub to actually purchase drinks and let our little one use the toilet. As soon as we approached the bar a rude bad attitude man said that children were not allowed inside. I said our child just needed the toilet, to which he replied go across road. I said outside toilets are closed. He said can't use these toilets costs too much money!! 🤷🏼‍♀️So we left before my husband even bought a drink! As we felt very unwelcome! And it seemed we were not allowed to use the toilet.. I understand that he may have thought we just wanted the toilet. But we would not do that as we had already seen the sign on the door stating toilets for customers, we intended to buy drinks!!!!! But after that attitude we just left! Terrible customer service skills!

Visited the pub in the evening with friends and children. Cafe for breakfast in the morning. All very good , beautiful decor and very nice people running it.

Lovely little but. Food looks lovely but not ate anything in there yet. Go to matlock quite regularly and always pop in for a couple of pints.

Nice little pub with local ales. Ciders were nice as well.

Lovely little pub, nice selection of drinks. Chap behind the bar was a cracking fella 👌🏻

Cracking old real ale pub in the middle of Matlock Bath. We missed the food, but appreciated the lovely beer, including the legendary Plum Porter.

Great place, don't have to many of there fantastic ale range, furniture far to comfortable, asleep in no time

I've been here a few times Great place great interior the food is good and the beers excellent

We visited The Old Bank on 26th march 2023 and ere very impressed. Good range of local beers and bar snacks. An older couple with their son arrived after us and asked about food but the kitchen had just closed and been cleaned. The bartender made them cuppa soups on the house. Went above and beyond! Very highly recommended!

Had the pleasure of calling in The Old Bank the other day with friends from our Walking Group. Made to feel at home straight away, lovely relaxing atmosphere and a great pint of Cask Ale before our Coach Journey home. Will definitely call in again next time we are in this lovely part of The Peak District. Cheers!

Absolutely amazing hospitality, Paul the owner answered all our questions about the surrounding area and attractions. Super friendly, wanted to know why we were in the area and when explained it was due to a bday he gave me a free bottle of Prosecco. Amazing pub, amazing owner! Will 100% be back!

My friends and I walked into this pub last night, almost immediately the man behind the bar started shouting at us saying ‘Get out i’m not having you back in this pub again you can piss off’ now it’s safe to say this left all 3 of us more than confused as we has never been in this pub in our life and so I mentioned this to him but he proceeded to tell us he didn’t care and to get out again because we are never coming in again?? We are all of age to drink and was actually going to order some drinks so I could use their toilet. That man clearly is sad and has nothing better to do with his life if this is how he goes about when people enter his pub.

Hot roast pork sarnie less than a fiver best thing ever

We went away for the weekend without the kids! We have always wanted to try this place but have never got around to it. We were a bit sceptical after reading some reviews. All we can say is that we had a wonderful time, the owner was fab, he made us feel very welcome and we had a great chat with him, he was welcoming of all that were there, couples, families & dogs. Its a lovely cosy little pub with a fantastic atmosphere, I'd imagine that's why the owner didn't want the world and his dog traipsing through at the illuminations as this would spoil the atmosphere. So I would say if your in the area, drop in as we had a great time, all the locals were extremely friendly. We had hoped to pop back for breakfast but we ran out of time, until next time!

Found this pub by chance. Popped in and found the place charming. Spent three evenings of our visit to Matlock Bath at the pub. Paul couldn't do enough to make you feel welcome. We will be returning in the spring. Keep up the good work Paul. 🍻

Called in for a fantastic breakfast ,very generous portions and staff were very helpful will be back to try the bed and breakfast as i can imagine the service will carry through from the excellent service we received in the cafe

Absolutely perfect! Paul the owner is such a nice genuine guy. I've been going there on and off for years. The food is always 👌 spot on everything is cooked so well. Really good variety of beers. Get there early and try a bloody good breakfast too! Great place. Family friendly so so accommodating. Can't wait for my next visit.

I came in by my self on a Tuesday night and it was open mic night. Was busy but a really good and friendly atmosphere. The landlord was very friendly too. Good selection of drinks and reasonably priced. Will definitely pop back in next time I'm in Matlock!

A nice and friendly place to stay at for anyone visiting the Peak District around the Derwent Valley.

Great staff and even better beer. Nothing negative to say.

Called in for a breakfast, for me the wife and 2 friends and it was amazing the full English breakfast we had. The owner couldn't do enough for us all. We are very impressed with the service and hospitality he gave, then we popped next door to their pub for a drink and got the same brilliant service as well from staff. All in all, fantastic. Thanks again would recommend both establishments . Well done chaps. From Dean Pat Alison Tony.

Great bar with very good bar food, we go regularly. The Krombacher lager here is second to none. We’ve sat and watched people go into this place and we’ ve read what they say. Matlock Bath draws a lot of folk and therefore a lot of idiots. The landlord can be abrupt but that probably comes from dealing with many stupid folk causing problems for his and other businesses. There’s been quite a lot complaining that he doesn’t allow folk to use the toilets unless they’re customers. This is true but bare in mind this isn’t McDonalds, it’s an old building with tight, non wheelchair access to 2 WC’s that can only just cater for his patrons and all in a busy tourist hot spot. Instead of moaning about this excellent bar, complain to the arcades who told you they don’t have any toilets and gave you the misguided idea that you could use anywhere else or even better, the council whose job is to provide facilities. The bar is cool, the beer is good, it supports live music and it doesn’t tolerate idiots who think the world revolves around their bladders and who can’t wait to shout about discrimination.

Rude and discriminatory pub that seems to resent visitors to Matlock. If the licensing authority cares for the local economy of Matlock, they might care to pay a visit to the Old Bank to meet with its narrow-minded, insular staff.

Staying for a couple of nights we needed breakfast, found this place - full English - you get plenty for the price, basic but very enjoy, ‘you won’t go hinder after eating our breakfast’ we were told and it’s was true! Unlimited tea and coffee refills! Very friendly service if a little slow but I don’t mind if food is fresh!

Food was wonderful cooked by Tracey and Paul was the perfect host

Best breakfast in a very long time and gorgeous pork and apple with stuffing barm ,lovely service.

This place discriminates the suffering. Refused to let a cancer victim who is currently having treatment (hence no hair) to use their toilet in their time of urgent need . Is this what the world is coming too? Or just the attitude of this establishment ? Boycott The Old Bank! Disgusting treatment

Called in for food on saterday with the girlfriend and kids what a nice pub! Beer was lovely, food was great we all had clean plates, prices very resonable. Brilliant staff will definatly call in again Thankyou

Called in for a drink Saturday evening. Very welcoming and helpful landlord. Everything I'd expect from a small heath man 😂😂😂. Even contributed to our birthday drinks with a bottle and helped is get back to Matlock town. Thank you

A nice selection of real ales. A nice old fashioned landlord with a sense of humour. Toilets were a little 'tired' and in need of a refurb. Worth a visit.

Bar man was very friendly and great atmosphere, will definitely be going back

We came as a group of 11 after a walk through Derbyshire. We were made to feel welcome from the moment we arrived. Lovely home cooked food. Staff kept checking if everything was ok. It was our friends birthday and she was given a bottle of wine when we left, so thoughtful!

We’ve been here today (20/2/22) in the pouring rain and received brilliant and friendly service (a towel to dry my very wet toddler, along with colouring book and crayons to keep her entertained and some sweets afterwards). Nothing was too much trouble and we felt very well looked after. Thank you very much indeed.

We popped in for a drink after spending the afternoon in Matlock Bath with our 2 and 3 year old. The land lord was very welcoming and couldn’t do enough to help us. He bought crayons and colouring books over for the children and let us move chairs around if we needed to. The lady behind the bar was lovely! They went above and beyond to make it really pleasurable. Clear to see why it’s a busy little place. Thank you so much 🥰

Food was lvly ,hosts are lvly , carnt wait to go back ,

Lovely old pub with great staff

Great beer , very helpful landlord. Ill be back .

Hosts are very welcoming and homely, Food is fantastic and place is clean Top place for food 😋

What a lovely place! Only popped in to avoid the masses leaving Matlock, will definitely be going back

Everywhere around hear feels like a restorant that sells beer. Found this place and it's a real ale pub. Looks great and has 4 ales, 3 ciders and a load of lagers and spirits. Friendly staff and good, old school music. Will be back.

Good beer. Friendly atmosphere. Great social event

Great pub good company good hosts

Love this place the owners are brilliant

First class food home made Landlord was perfect and polite Refilled coffee for free will be back A MUST FOR ANYONE

Perfect. 10s all round, perfect 40

Really good food and drinks and a good amount for your order as well. They also have a lovely selection of homemade cakes which you can pack up to take home. Service was very nice and they gave a notice beforehand that they would be busy and take a while to get the food out, which was great because it gave us a while to look around before coming back to eat. Clean and comfortable setting, not a lot more you could ask for.

Stayed at this b and b a few nights. The breakfast was good, but the rooms were dated and tired, the mattress needed replacing, and the place was in need of a good clean as there were cobwebs in the corners, damp in the bathroom and the towels were rough as. Would not really recommend or stay here again.

We had 2 lovely meals at The Old Bank, food was delicious, great value for money, brilliant service. Highly recommend a visit, and we will return. You must like motorbikes to sit outside as it can get noisy, as bikers ourselves we enjoyed it.

Food good, staff attentive and very pleasant. Will go there again!!

In the heart of the commercial area of Matlock Bath along with fish bars, ice cream shops and souvenir shops. Good for a coffee or tea but also good for a beer on a warm day. This is not at the luxury end of the market by a long way but is good enough. But I must say the Covid precautions are first class.

Lovely food, big helpings,brilliant service, reasonable prices. Will certainly be back👍

Magnificent Krombacher, you wont get better.

Stopped for a drink, sat outside. Owner/landlord could not have been more welcoming. Down to earth and accommodating even offering to get out dog a drink. Made our evening as a family a the more enjoyable.

Attempted to stop here for a drink on day out. On attempting to go inside with my scooter the manager blocked entry and said 'No you can't come in here with that. He was EXTREMELY RUDE and in my opinion was discriminating against disabled people. We left and went to another place. Will NEVER go back.

Friendly staff John the landlord bit of a character

Had a nice cold cider, got to meet an ex-colleague I worked with before Covid struck. The Manager was lovely and friendly... what more could you ask for!

Popped in for a pint, super friendly barman, great pint, would definitely revisit when back in the area.

Great place ,good beer,great landlord and lady, does a great steak burger as well,rare!

This place is brilliant. We came back again and again on our holiday for the service, food (you won’t regret having a burger here) and the drink selection!

Had a family meal at your lovely place .The chap help us with parking right outside.Had a great meal ...one member of our family is vegetarian and you had a vegetarian menu. And thank you from us all my grandson wife daughter and son in law thought it was great. We will be back..one lovely place and great staff too.

We arrived when the pub was quiet in the evening. The owner was very rude when we enquired about using the toliets with an disabled adult and started using foul language when we were leaving, which is unacceptable, with no apology. We stopped for the best part of 5 minutes and will not return in the future. Avoid.

Stopped here today for some food. We had a full English and a vegetation full English, both of which were delicious. The owner(?) apologised for the wait but we didn't really think it had been very long at all. We both really enjoyed the breakfast as you can see, there was nothing left. The price was great, just over £20 for the food and 2 pepsis. The owners were also very nice and chatty. Couldn't fault them at all, fully recommend.

Rude staff with no manners or professionalism. Dosent know how to speak to customers. And then insulting myself and friends. Nothing more than Rude and insulting mangement. I'd advise spending your money at the other pubs which are far superior then this crummy place.

Let my party be seated, then looked at me and told me he was closing, however after seeing him then welcome another 4/5 parties and serve them, I'd say this was discrimination at its finest as the only reason I can think of as to why he would refuse me is because due to having cancer I have no hair, it's disgusting behaviour from a grown man.

Rude staff poor no manners or professionalism poor customer service.

The owner went above and beyond to make us feel welcome. Some great choices on tap. Highly recommend.

The staff were really nice and welcoming . The room we was given really nice and felt cosy . The breakfast in the morning was delicious 10/10 . I'd definitely stay again thanks Paul for being a welcoming host 👍🏻

Wot can I say excellent food + service a pleasure eating & drinking there. Tables outside for the dog walkers as well.

Both Old Bank/Bank Note became our goto place. Staff are so nice and only bar to serve real (dark) ale so 6 stars for that Paul :)

The owner is a very nice, friendly and helpful person. The food is average, but the place has a real soul, which makes up for everything!

Nice place. Food is basic but perfectly nice - kid’s menu was a good portion size. Friendly staff and nice seats outside. Very accommodating for us and our toddler.

Just returned for a lovely night stay was a bit worried after reading the reviews that the owner was miserable have to say we found it the complete opposite couldn’t do enough for us the room was spacious and clean very comfortable bed location great and the breakfast was just lovely will definitely stay again and from what we noticed he was great to the visiting kids to

Spent two nights in Matlock Bath and would definitely recommend a visit to this bar. Paul who owns the bar was very friendly and welcoming. Good selection of beers. Will definitely return when next in the area.

Couldn't be more helpful,opened the bar,water and biscuits for our dogs,sweets for the kids, great food and service,plenty of outside seating and good value, this is how to make your establishment stand out thankyou.

Asked if I could take my two year old tho there toilet ad refused, we had taken her and her sister to the arcades and they didn't have toilets so while my husband stopped with my other child I went to look for a toilet the old bank was the nearest for her, I asked if I could use there facilities for her and the bar guy was very rude and said no and to find somewhere down the road. My 2 year old is only just potty trained and by the time we got to the next toilet she had weed her pants I'm absolutely disgusted with this place and would never recommend it the guy was completely out of order. To make things worst it was early evening and getting dark, NO CHILD FRIENDLY AT ALL

Good accommodation and great breakfast. Great host.

Lovely little bar, food looks great. I do think the landlord could perhaps get some customer service skills under his belt. The whole group j was with found him to be direct and abrupt. Other than that I would highly recommend 😊

This is one place we will NEVER visit again, who would want to eat in here must be mad.The manager was VERY VERY rude to my other half, even customers asked if we were alright and what the manager said was disgusting!!Something he said to my other half who uses a wheelchair, when taking the granddaughter to the loo.YOU WONT GET UP THE STEP IN THAT LOVE DISGUSTING!!!!!!!! I would advise anyone to avoid this place like the plague If I could give this place a MINUS I would.

Very nice food all fresh Brilliant

I absolutely love this place. Paul the owner and his wife cant do enough for you. I have been going for 6 years now. Weve ordered breakfast and lunch and couldnt fault the food. Theres fresh home made cakes too.

Called in for a quick beer (or 2-3). Good service, good beer, friendly atmosphere. Lovely.

Me and my elderly gran was sat outside- we was waiting for the rest of our group when the man came out and said do you want anything? I said' no... we ' and before I could say we are waiting for our group he abruptly told us to leave as he was walking away! Very rude! I've spread the word on all social media . Disgusting behaviour!

The staff greeted us as we were having our drinks and offered the a sweet . And he seems like a nice man.

Fantastic service, definitely recommend.

Me and my mum visited here for a small snack. We sat outside and enjoyed people watching, food arrived quickly and was lovely. Reasonable price too, would definitely return

Dropped in at the Old Bank for a drink while visiting Matlock Bath. A great little bar serving an excellent selection of ales. Just sat outside in the sun watching the world go by.......Didn't stay for the live music as the train home wouldn't wait for us....Definitvely worth a visit while in Matlock Bath.....

What a find , really enjoyed some traditional hand pulled ales and cheap to boot . A rustic look to the place and a great welcome from the owner . Pay this place a visit , highly recommended ..

My favourite place to call at. The landlord Paul and his staff are so friendly. We were here yesterday can't do enough for you, had a lovely meal outside in the sunshine and their cakes are to die for. Keep up the good work Paul

Just been here manager was rude to us and staff.....treats everybody as they don't have a brain ....was,nt happy ans he seemed to treat nobody with respect until our aditude not words maybe made him think.would not go back avoid!

Friendly Landlord and staff, relaxed atmosphere, always pop in for a drink if visiting Matlock, try the Mango cider 😁

Great food at a good price with fantastic service. Very welcoming for both families and pets, if you're looking for a good lunch in Matlock Bath, this is the place to go!

Me and my family LOVE coming to Matlock for the day. It is a great place to come and walk around, explore the countryside, enjoy the pubs along the parade or have fun at the parks.Every time we come here (we are now a family of 7), we always visit The Old Bank. When my husband and I first got together, we even used to stay at the B and B above the cafe/bar overnight for a weekend, but now we visit to eat and enjoy the food here as a family with 5 children in tow!The man who runs the place is fantastic, he is so friendly and he really goes out of his way to make you feel welcome. He provides colouring for the children to help keep them entertained, and he has the answers to anything you may need to know about the area. The Old Bank is fantastically decorated inside with lots of memorabilia and pictures. The atmosphere is lovely and warm and we all really enjoy coming here. Can’t wait to be able to go back again and show off the new addition to our family!!

Great little restaurant that's big on service, popped in with the band for a meal before a show at the Grand Pavilion

Went to matlock bath for a stroll really fancied a Sunday lunch used TripAdvisor to find a decent place to get one,,,the bar side was empty the young girl serving was friendly and offered us a menu I chose s turkey Sunday lunch n hubby chose homemade chicken curry n chips n rice so glad we did the food was excellent bit of a wait but fresh veg not tinned soggy stuff,real mash n Yorkshire puds n turkey with cranberry sauce it was lovely just what I fancied,hubby couldn't believe how much he got n said it was lovely £9 each washed down with a plum ale n a pink gin n lemonade worth every penny n great service,,,,lovely place too will be back next week with daughter and granddaughter

Nipped in here for drinks on a sunny afternoon and sat outside watching the world go by. Place is basic and clean. Barmaid was friendly and welcoming. Drinks we had where nice and a decent choice on offer. All in all a good visit!

Incredibly rude, disrespectful staff and management. Wouldn't recommend to anyone, plenty of other options in the area.