OK Diner in Flintshire

We tried to eat here but were told it would be a one hour wait (although it was half empty). This was too long for our autistic son so we decided against it. And for that, we received a £100 parking fine, because we had used the carpark but not eaten in the diner. We appealed but the fine was upheld because the parking terms are clearly posted. What other service station does this? We didn't even think to check the terms because we never could have conceived of receiving a fine for temporarily parking IN A CAR PARK. It's so sad. Of course, we will never return here again. A terrible and cynical way to run a business.

AVOID NORTHROP HALL, MOLD Stopped for a coffee, was in the car park for 13 minutes, received a parking charge for £60 from OK Diners appointed operative Smart Parking Appealed online, received nothing back, absolutely no response. This morning I received a letter demanding £170. Absolute scammers. Please join me in boycotting OK Diner

Hadn’t been here for years and it was so nice to see it still going! Was in the area for the weekend so we met up with some friends for breakfast Service was great! Food was exactly what we ordered Just hoping, after reading other reviews, that we don’t get a parking charge! We did enter our reg on the tablet 🤞

Parked in car park went up to diner was full couldn’t get a table waited for 20 minutes returned to car and today received a 100 fine saying it was private land,

Food average, service even more average, no one seems in charge! but ladies toilets filthy to the point had to use the disabled facility as too unclean to use. A disgrace for an establishment serving food.

Staying local And traveled a Long way, we didn’t really want To venture out ant further. The first impression was not good, and I should have left then, but I still decided to eat there. A member of staff directed us to some seats, Once the order for food was taken, a member of staff brought the dirty knives and forks over, and someone smelling like they still had a cigarette in their mouth brought the drinks. The service was slow and The food was cold, their burgers were slightly re heated and and any juice that might have been once there had Long gone. All pictures are faded and this place is dirty. We said goodbye as we left And we weren’t even acknowledged.

Feel free to visit is you want an extra £100 adding on to your bill. The staff make no attempts to notify its customers that a reg has to entered on arrival. This is the biggest scam!

Absolutely awful myself and my husband went to go to the A55 ok diner pulled up in the car park go into the diner seeing the place was rammed as it is the summer holidays we decided to leave the restaurant and carry on our journey. Next couple of days we found out we have been fined £ 100 for just pulling up into the car park absolute disgrace this should not be allowed why not put ballards up at night if you don't want people to park.

Received a £100 parking fine like others on here! I think this is very deceptive & was never made aware of. Disputed it but got rejected. Will never go there again & food was below average at best. Avoid!!!

We visited OK Diner for dinner after a day out. My wife has really fond memories of going there as a child. We had only just literally sat down when they tried to take our food order. She returned again with a minute to take the food order again only for us to send her away. When the food arrived, there was no issues other Thea the fact they were spaced apart by a significant amount of time. For pudding, I chose a “warm ring donut” thinking it was going to be fresh, soft and warm. What I received was a minimum three day old donut cakes with completely melted ice cream. I am angry at myself for not complaining at the time, but it is my own fault as I was raised not to moan or complain. To be fair, they gave us a discount as all of our puddings had liquid ice cream. However, they couldn’t give blue light discount because they had already given us a discount for the ice cream!! Seriously, do not go there. You will only be wasting your money.

Called in for a bite having not been here for 20 years !!. The two young women staff were very pleasant and friendly and the service was top notch. Food was very tasty with generous portions. The old place could do with a bit of a spruce up , but I can't fault the staff, the service or the food. Still a far much better experience than the souless McDonalds 's across the carpark.

Service started off really friendly when drinks and food order were taken. Drinks were delivered after a long wait by a different, equally friendly, waitress who then brought our meals straight after. It was all down hill from there really. We never saw another server again. The staff were all down the other end of the diner and the couple of tables up our end were all ignored. The tables also weren’t particularly clean. We waited an age just to be able to ask for the bill. Half of our table left and went to wait in the car because the smell of grease and deep fried food was getting over powering and we were fed up of sitting there being ignored. Eventually had to go and ask for the bill. One meal was pretty cold, one was pretty greasy and salty so not eaten and one meal was just ‘okay’. It was supposed to be a birthday breakfast treat so it turned out to be an expensive and disappointing meal.

Avoid at all costs. Miserable, abrupt staff who spend most of their time scowling. No soap in toilets - instantly incredibly off putting. Dirty glasses. We asked for another glass and were brought another dirty one, so I'm guessing this is standard. Terrible atmosphere. Do not expect smiles or a welcome. A truly dreadful experience. One of the most unwelcoming places I've ever had the misfortune to eat at. Awful choice of food for vegetarians. Had a jacket potato which was quite clearly microwaved from frozen and was really grim and powdery. Smallest portion of cheese to accompany potato I have ever seen. Husband had burger which was also not nice. All food expensive despite being terrible. How anyone can give this place a good review is totally beyond me.

I've been here a few times over the years. Busy as always. Ordered the bigger one breakfast and coffee as I know you get free refills. Food came out quickly and tasted great. Still not sure about the thin sausages because they didn't taste of much but their mushrooms are amazing. Bill came to £13.60 which is abit pricey for a breakfast but not too bad. The waitress who served me was extremely busy but she was nice and friendly. I'd recommend here and definitely try there all I've cream proper milkshakes. They aren't cheap but they taste amazing.

We always stop here on our way into Wales. Be it for breakfast or dinner. Great service. Lovely food.

Anyone who knows me knows that when I eat out I am the worlds worse karan . As I feel if I’m paying for something then I have to have expectations . So seems I haven’t eaten out in a while I decided to treat myself to breakfast . Upon arriving I had a lovely greeting and was seated quickly . Seems it was early I was surprised that all the team had smiles on their faces and were very polite (me I can be a grump in the mornings ) so that was very welcoming . I was seated and asked what I’d like to drink I order and recieved it quickly . Then I lovely lady who was on the till came to take my order . I asked for a couple of changes to my menu like can my toast be buttered straight away and my grilled tomato’s be done until they were soft . As I’m fussy . When my meal turned up all my requests had been met with no complaints I know it’s not much of a change but it was my change . The meal was fantastic and plated up to a very high standard . Well done to the cook not sure of her name but she had blue hair . The staff checked I was ok and that the food was ok and did I want a too up of coffee . I was extremely impressed . Well done a massive improvement to the last time I came in . Thank you so much .

The place was dirty when we walked in and the seating area we were sat at needed a good clean. The table was dirty, the table sides needed a scrub to remove stains and the floor under the table had old food on. The food itself was not good at all. We ordered nachos which according the the menu came with chees and jalapeño but ours had none, I had to go and ask for some cheese which eventually turned up. The meals themselves were tasteless and not appealing at all. The fried chicken was the poorest quality and the salad that went with it well past it’s sell by date which is why it was untouched. The staff didnt ask how things were at bill time but they were told anyway. The young lady giggled and said the nachos were her fault and thought it funny but didn’t offer to any discount or good will jesture. She just didn’t seem to grasp that salad should be fresh and not curled up and dry. Probably the worst diner we have been in in many years, why it has so many good reviews I do not know. We will certain family and friends to avoid.

Worst service ever. Didn't even end up eating there. After waiting 20 minutes to be seated we then ordered the food and after watching others around us receive their food and the young female manager with long black hair go for several fag breaks we asked when our food would be ready as on top off the 20 minutes we waited to be seated we had been waiting another hour for the food, for them to say they forgot to put the order through. No apology. Was literally laughed at us. Would never go there again.

We were greeted with a sign saying cash only. Then no coke, can't have a coke float, after 20 minutes of not being served, the waitress said she had been told to set tables, rather than serve customers. So we left. Good job McDonald's is in the same car park, surprise surprise, they did want our business

Waited in line thinking this must be a great place to eat - wrong !!! Burgers were dreadful, one can only guess what was in them and they came burnt. We ordered two teas which tasted absolutely awful. Never ever again - go to McDonalds across the way.

The juice Coke Zero and Diet Coke were flat the gas needed changed the lovely staff change it only to have the order changed to tap water and I even suggested changing the gas but staff said we’d need to call someone to do that!!! The so called Philly chicken was fit for the bin the roll was so dry it fell to bits so that was left to personally honest you would be better going to McDonald’s across the road the food would of been better and half the price but the staff were great for putting up with a shocking chef who can’t do their job and juice machine not working so 10/10 to staff 👍 but avoid at all costs

Dreadful service and long waits. Staff were rude and inexperienced. Dreadful smell and food order was incorrect.

Fleeced , Me and my partner eat cheaper at maccies and get better food there ! . The table surface wasn’t great , the “starters” came with the mains and came cold . The place is dirty and stank , you would be wise to avoid . The cheesy nachos had a drop of cheese , honestly I’m shocked the place is still in business .

Absolutely amazing from beginning to end!! From the atmosphere, to the food, and especially the staff. Could not have asked for better. On the way home and can't wait to go back already!

I’m an ok card member and generally love the food and ambience. I came out of my way to take my disabled sister here today as a treat. After her enjoying a milkshake and me a coffee we ended up settled in for a good long wait, and difficultly catching the attention of the busy staff to get a refil, eventually discovering that the waiting staff had ‘forgot’ to order our food on their system. Whilst they did then offer 50% off and comped our drinks, I’d already been sat there over an hour at that point and needed to leave to get other things done, and had no idea how long it might take for them to actually deliver the food.

Quick service, tasty food and decent EV charging points 100m away at McDonalds. Love the diner vibe and big portions. Proper mugs of tea too!

Fab food and drink, customer service let down by 1 member of staff. Gorgeous milkshakes and tasty, good quality breakfasts. The lady who seemed to be the supervisor, though, is very abrupt and rude. Lengthy queue to get in, and many customers were giving up...

Great food -much better value than md’s nearby -first time but will be back ! Bottomless tea good too !

Great little diner, even better than some America ones. I had a breakfast bap and pepsi max, my husband had the Yankee Doodle Dandy breakfast and refillable coffee. Great food, great service, good value.

Not great, food average, grandson loved his meal though! the staff were run off their feet it was so busy, the older waitress was excellent. A word of advice for the young lady who " serves" us, if you don't like the job, find something...

Great diner. Love American diners. Good fast service. Plenty of choice on menus. Love the (real) banana milkshake. Friendly staff. Great pit-stop enroute to holidays.

First we ask for a cup of tea and end up with dirty cups. My wife ask for brown bread bacon sandwich they brought not well cooked and cold bacon with white not properly tosted bread. I had a full breakfast, it was like look...

Arrived at 7.00pm to be told there was a 20 minute wait for a table and a 30 minute wait for food. Having used this restaurant for very many years (since the 80s) and several times each year, we were very diappointed. There appeared to...

Food OK, had to review simply because when you go to a pseudo American diner the last thing you expect is poor coffee. Please get the machine fixed or renewed, apparently it has been giving poor drinks for a good while. We had a flat...

The service was poor, the food was in fact undercooked and overcooked on some plates. It is in need of new management and for the staff to have a better attitude especially whilst charging the prices that are listed. For years I have been coming...

Easily accessible from the A55. The music was too loud and the food tasteless. have tried others in this chain have to say this was poor. The staff were helpful and service quick just let down by the quality of the food.

Went in for two latte’s to take away. When we walked it it was like a scene from an American horror movie when you pull up at a shady motel and when you walk in all the staff stared at you like psycho’s , felt...

Reading reviews, it was a mixed bag for OK....I really don't know what people are going on about though. We rocked up about 2pm, were seated promptly and had lunch. It was excellent with good portions and quality was high The coffee is Douwe Egberts,...

Waited 40 minutes for the worst plate of nachos I ever had -and no apology for it, total disrespect to the customers .Food was ok ,service was questionable and the overall experience was one that I will not forget in a hurry .I refuse to...

We were travelling home but as I am diabetic, I realised that I needed a meal. The McDonalds sign came into view, so I thought OK for a snack and we parked up. I then saw the OK diner sign and thought we would give...

Fast food this isn’t - if you want to be in and out in minutes go to MaccyDs next door. What this *is* is a proper old fashioned grill. Food is really nice, staff work hard to look after you. Worth enrolling in the loyalty...

Poor. I thought it would be a simple quick reasonable food stop. Not so. The right half of the seating area was closed off. The left hand side only was in use. There was a wait to be seated. We ordered coffees. The coffee is...

The American would be disappointed. The services was terrible no smile interactions with the team really didn’t look bothered which I know happens a lot in hospitality work. Had a breakfast sandwich and it was just deep friend the sausage had been deep friend or...

Never again!!!! Lovely staff - awful food, and coffee like dishwater. Deserts didn’t look too bad but wouldn’t chance it :-/

Breakfast was terrible, it was served cold, rubber eggs, over cooked bacon, cold plate which didn’t help. Toast poorly buttered, I sent one meal back and took a replacement this was a little warmer, my wife left her meal and did not want a replacement....

Really bad today, waited and waited for 3 meals, nothing complicated but half an hour after ordering nothing arrived. Had to leave as it was just talking too long. Not doing a good job. Place is scruffy, 10 inch slash in the seat and some...

Usually it has been ok, but the staff are not really that pleasant, ok it was lunchtime but he had to wait for a table to start with, Sat down and had to be fair the lad ordered our drinks straight away but it took...

Tried to enter and made to wait, reading a menu in the doorway. Told there were no tables free and we could get a drink and small snack to take outside. So we chose items and drinks then I asked a different lady how to...

The OK Diner in Northop is fabulous and it’s not just the food. My hubbie and I have been on a number of occasions now and the staff are really wonderful they definitely deserve praise. We’ve got a discount card now too which is a...

We love this place , grub is great , yep sometimes the staff come across as a bit grumpy but it’s only because they are under staffed and over worked , chat to them , they are workers like the rest of us , and...

The sign says please wait to be shown to a table - so we waited and waited and waited !! Even though there were free tables and plenty of unhelpful staff we waited for over 10 minutes at the front of the queue without even...

Over priced for the quality of food and the table service. One member of staff was visibly grumpy and unfriendly. The food was either half cold or very salty and the place smelt of foul sewers. The milkshakes were lovely and the decor was novel,...

Went here as a family of 4. On arrival was greeted politely by a lady and sat by on a table near the window. The place was clean and the food was nice. And as a bonus the kids eat free with the adult meal....

Absolutely disgusting place! Ordered a kids hot dog and my poor child got half way through before discovering the whole bottom half of the bun was covered in green mould! It wasn’t just a small amount, the WHOLE bottom of the bun was covered. How...

Sunday 27/11/2022. We stood at the entrance to be seated but got a table straight away. Drink order was taken as we sat down. Drinks came but it took a long time for our food order to be taken. Ordered 2 burgers which again took...

Staff busy talking about video games.... Customers waiting to be seated but interest was on other things. Food menus dirty from previous customers Food was ok. But what do you expect from a O.K diner.

Food served until 2000 notice on door as we walked in at 1950 on a Saturday evening. Waitress looked up and swore. While looking at menu she hurried over and said the kitchen closed in like 5 minutes. I could have argued but decided I...

We arrived at the diner around 6pm on a Friday evening. There is a sign at the door asking you to wait to be seated. We waited at the sign for at least 10 minutes, a queue forming behind up (the restaurant was by no...

Hadn’t realised this was such a lovely American experience having been to many diners in the States brings back the fun times. From the start with all the memorabilia and the look is authentic and the music great. (Especially Buddy!) Service was great no wait...

Just called at the ok diner in Northop,food was lovely and the service was exceptional. Served by a lovely young lady with a liverpool accent. She is a credit to the place 😁

The atmosphere as you entered was subdued. The staff whilst interested seemed to have trouble hearing! The food was good but I had the black n blue burger with blue cheese. The burger was ok but the bun was stale! I pointed this out but...

Go here regularly on our way into Wales and have done for years. The food is always good, not so the coffee which is very bitter. Staffing is the main problem here. Over the years there have been some lovely staff here. Unfortunately I have...

Were told there would be a 20 minute wait for food to be served. That seemed ok. The restaurant was less than half full. After half an hour the waitress ( who behaved like she didn't want to be there that day and was really...

Staff were nice. Food was not even ok. Ordered a banana milkshake. Got a glass of milk and ice cream, and a shaker with the rest of the drink in it. Poured the rest out, an entire, whole banana fell into the glass. Pretty sure...

The coffee was superb, which was my main reason for visiting. Well what a lovely greeting from the middle aged lady. So warm and friendly with a welcome smile, one of the best I have seen yet. A true professional.

The staff here were so friendly and helpful. Loved the food and price. Definitely come again . Just to say again what great staff are here 👍🏽👍🏽

Horrible cold place and the food is the same, miserable staff. Asked for three garlic breads to come out only two arrived. All food and drinks very bland. It was that bad we left it paid and left. Won’t be going back again. A waste...

I took my two children to Ok Diner yesterday afternoon. We’ve been several times before (not for a long time) but we fancied one of their milkshakes. We was left stood by the door for around 20min before any staff even acknowledged us. The restaurant...

Wanted to visit this place for ages. Really wish I hadn’t bothered! We were seated and placed our order with no problems but when the meals arrived mine was not what I ordered. (I ordered a crispy chicken wrap and received a chicken burrito). When...

Been wanting to come to ok diner for yrs so finally got the chance today. And how disappointed was we. First off management and staff weren’t all that bothered about the place and was clear to see. Although our waiter Donnell was amazing. I have...

Family of 4 stopped here mid morning on bank holiday Friday. Half restaurant tables closed. Waited with no acknowledgement ten mins to be seated by a lovely more mature waitress.... There were 2 waitresses and we mainly dealt with the older lady who deserves a...

On a trip to Llandudno we thought we’d try ok diner on the way. We needed a table for 6 and we were placed on a small table so everyone was squashed. The menu looked good with a lot of choice. The service wasn’t very...

Yesterday arrived to be told fryer broken, staff were polite, fair enough these things happen. Went today, got in, good start, queued for 10 minutes, we were the only people in the queue, to be told they only had trainees in, there would be a...

Called in to this diner on way to Llandudno. As usual, spotlessly clean, nice atmosphere, excellent service and good honest food. Good value for your hard earned money.

Worst meal I’ve ever had, restaurant was filthy, staff were useless and had no idea what they were doing including the manager. The food was disgusting and got all of our orders wrong

Just been to the OK dinner service terrible, got one of our main meals wrong , by the time it was rectified the rest of the family had finished there's, still we then ordered pudding and we were still waiting for one of our puddings...

We have been coming here for years. The last 3 or 4 visits the service has been terrible. Waiting in the entrance to be seated for what seems an unnecessary amount of time. There is only ever half the restaurant open. Then when you are...

We arrived at 19.02 hours only to be told that they where short staffed and could not serve us !! I pointed out that last service states 20.00 hours however the staff did not care!! I requested to speak to the manager who eventually came...

Absolutely terrible. Arrived, went to the porch and waited. And waited. All it would have taken would have been for a member of staff to acknowledge us and give us an idea of the wait. But this did not happen. Gave up.

We have used this restaurant many times over the years as it's on our route home. The food is normally excellent with good service and reasonable prices. However the last three visits have not seen me get past the front door, each time only half...

Last minute choice and what a good call. Cauli Bomb and chicken fries starter. A generous sized portion. Main Chicken Caesar Salad which came with nice garlic bread and a side of Cajan fries. A cheese beef chilli burrito with a side of bacon and...

Arrived here at 10.30, a few cars in the car park, and when we entered there were about 7 tables occupied. We were greeted by a pleasant enough girl who told us that there would be a fifteen minute wait because they were so busy....

The place was a typical American diner. The food very tasty, a good selection . The staff were busy but very nice and helpful. I would highly recommend trying the strawberry milkshake, it was superb, I will definitely be back for that. Thank you

What a great little place , classic American dinner , great authentic look , music, staff are so nice friendly, couldn’t have been more helpful and happy , food was great and good portion size. Definitely be back when we are in the area again...

Just been to ok diner short staffed but would never have known only they mentioned it . Staff lovely very welcoming and food was great . Keep up the good work guys .

We called here for a mid day snack on our way to Anglesey. Previous visits have been fine with no issues, however today was not what I would have expected. There was a sign in the waiting area that mentioned staff shortages. When we requested...

We visited with our daughter and granddaughter on 11th September 2021 our 10 year old granddaughter was so excited and the atmosphere in the place was fantastic The waiter and the waitress were to friendly and attentive. The food was fresh and tasty It was...

I took my family to the OK Diner tonight and I left bitterly disappointed. Other than the drinks, and my daughter's burger (which she enjoyed), the others in my group had terrible food. My chicken burrito was a chicken wrap; no rice, no sour cream,...

Utterly disgusted with the service, arrived for a bit to eat & was told there wasn’t space available for at least 20 minutes so though I would wait 20 minutes then try again. 2 couples came in behind me & were seated right away. Obviously...

Absolutely disgraceful service tonight - we made a 36-mile round trip and arrived at 18:55 to be told ‘We are closed’. The restaurant was about half full. I checked their website which confirmed they close at 8pm. I was told it was ‘due to Covid’...

I cannot fault this place. The staff are exceptional and go the extra mile to make sure you have a great experience. The food is always hot, quick and very well presented. It’s not greasy but full of flavour. My daughter and myself eat here...

Lovely American style diner, great food nachos and milkshakes are to die for. We we’re served by a lovely waitress with dark curly hair. Nothing was too much trouble she was very attentive and made sure everything was perfect for us, even offering us a...

We usually call here on our way to Anglesey, but wondered how they would handle the Covid crisis. No problem! It was quiet for a Friday lunchtime so we only had to wait (distancing of course) for around 10 minutes. We felt safe and the...

We stopped by during a journey home, looking for some relatively quick food. Unfortunately, it took us around 45 minutes from waiting outside until our food arrived. It was appreciated that social distancing was in place, but that didn't seem to explain why we had...

Me and my fiancée came here today for a mid journey meal and immediately we were impressed , we were asked to use the hand sanitizer immediately and asked to enter our details for track and trace which was reassuring. We were served by Chris...

Me and my partner stopped at OK Diner, having pulled into the services with the Intention of getting a Costa Lunch. We were on our way into Wales, and had another hour or so for our journey, so we decided to try out the diner...

So after travelling passed the OK Diner for as long as we can remember over the years favouring chain restaurants along the A55, we are so glad we decided to give the diner a try, what a hidden gem it is!! We have been several...

Have often called in to here on the way to visit family. We are use to the poor customer service it’s part of the experience. On this visit we had just had a baby and was on the way to introduce her to family. We...

Staff working hard to apply Covid measures and social distancing. Had pancakes and coffee. service was good Facilities only open to customers

Stopped here as nowhere else open due to Covid 19 rules etc. Greeted by a young man who had a face screen on and told "just made it before we close" It was only 6.45 Another young lad came from behind counter, put a face...