Ocean Stars in Welwyn Hatfield

I love this chippy. The fish is always cooked fresh as you order. Chips are good to. Not sure why people complain. The food is great. Doesn't taste oily to.

Lovely staff. Fish cooked to order.

Oh dear, I second many of the other latest reviews. I drive up, the place looked shut (530pm) as half the lights were off, very dark but it was open. 1 staff member, who was rather abrupt, didn't want to cook anything not already under the lights (a small sausage) and tried to force to have a large sausage as that was already done. Reluctantly I settled for this, in hindsight I shouldn't have. The portion of chips for £3.50 was literally a handful, now I know it says small, but in comparison to many others small was the objective word here. The curry sauce was equally mineute in portion size.. Now the food was adequate, nothing to write home about. But what let it down was the appearance of the place, the staff attitude and overall sense of not being welcome. At one stage the lady even huffed and puffed scooping the chips as if it was a chore for her.

Avoid this fish and chip shop at all costs! I ordered a small portion of chips for “£3.50”😧 and was asked to wait. I stood uncomfortably on my own in the shop while the lady and her friend who was on the other side of the counter proceeded to talk to each other with such loud voices(basically shouting) it was so unprofessional and very uncomfortable. I almost left and asked for a refund at their pure disregard that they had a customer in the shop. After waiting nearly 10mins for JUST a small chips I was served what is honestly the most pathetic excuse for a ‘portion’ of chips I have ever seen in all of my life! The lady didn’t have chips ready and I think she was just trying to use what was ready as it came. I had waited a long time so she tried to pull a fast one. It was literally a single palm full, 15 chips max. I asked the lady if that is actually what she was trying to call a small portion. She then replied that this IS a small chips and this is what all the people from round here get and that all the people from ‘round here’ are happy with this, making the assumption I’m not from ‘round there’ when in fact I live round the corner and have done for many many years I just choose not to use this fish and chip shop as lemon plaice a few mins away in Welwyn is far superior, today was just convenience. I tried to explain to the lady that i understand different places portion sizes vary but that this is just unacceptable to even call a ‘portion’ of chips, she then started to literally shout over me not even trying to listen to what I said. She knew that she had just tried to give me what she had ready so she said ok I’ll give you more, which you quite obviously wouldn’t do if you knew you’d given the correct portion in the first place! I tried to explain you should just serve people correctly in the first place not just correct when you are caught out, she then carried on shouting so loud at me I give you refund and just leave etc… I asked her to stop shouting at me and that you Cant speak to customers in this way, this lady was so rude and unprofessional it was embarrassing. You can’t charge people £3.50 and serve what is quite honestly the smallest small chips I have ever seen in my life and then not be willing to even listen to customers not to mention the chips themselves were terrible, so so dry! Disgusting service will not be returning.

Decided to get my dinner from here for the first time tonight thought I'd try somwhere different. Walked in to no food in the hot shelf which made me think they wasn't serving food , heard a man and a woman behind the fridge freezer having a bit of slap and tickle. Then someone came out from behind the freezer to serve me slightly embarrassed. I ordered cod and chips and she said it would take10 mins, when she put salt and vinegar on these chips that looked like they had been baked which I thought were going to be crunchy on outside and soft inside. I then had to drive home which was only a 5 minute drive i opened my box of cod and chips and was utterly disgusted at the state of the chips that looked and tasted like they were 3 days old and had been in the oven to keep warm for hrs. So I'm absolutely disgusted with the service and food, i won't be recommending this place ever 😬😡

My father went to get the food the lady was late arriving I had the rock eel it was overcooked and the skin was left on which was strange my parents haven’t mentioned if they enjoyed their cod and chips which normally means they didn’t I did enjoy the onion rings

Avoid this fish and chip shop at all costs! I ordered a small portion of chips for “£3.50”😧 and was asked to wait. I stood uncomfortably on my own in the shop while the lady and her friend who was on the other side of the counter proceeded to talk to each other with such loud voices(basically shouting) it was so unprofessional and very uncomfortable. I almost left and asked for a refund at their pure disregard that they had a customer in the shop. After waiting nearly 10mins for JUST a small chips I was served what is honestly the most pathetic excuse for a ‘portion’ of chips I have ever seen in all of my life! The lady didn’t have chips ready and I think she was just trying to use what was ready as it came. I had waited a long time so she tried to pull a fast one. It was literally a single palm full, 15 chips max. I asked the lady if that is actually what she was trying to call a small portion. She then replied that this IS a small chips and this is what all the people from round here get and that all the people from ‘round here’ are happy with this, making the assumption I’m not from ‘round there’ when in fact I live round the corner and have done for many many years I just choose not to use this fish and chip shop as lemon plaice a few mins away in Welwyn is far superior, today was just convenience. I tried to explain to the lady that i understand different places portion sizes vary but that this is just unacceptable to even call a ‘portion’ of chips, she then started to literally shout over me not even trying to listen to what I said. She knew that she had just tried to give me what she had ready so she said ok I’ll give you more, which you quite obviously wouldn’t do if you knew you’d given the correct portion in the first place! I tried to explain you should just serve people correctly in the first place not just correct when you are caught out, she then carried on shouting so loud at me I give you refund and just leave etc… I asked her to stop shouting at me and that you Cant speak to customers in this way, this lady was so rude and unprofessional it was embarrassing. You can’t charge people £3.50 and serve what is quite honestly the smallest small chips I have ever seen in my life and then not be willing to even listen to customers not to mention the chips themselves were terrible, so so dry! Disgusting service will not be returning.

Always use this fish and chip shop rather than the one in Welwyn or Knebworth. Always get a great takeaway, fish is cooked to order but that’s no bad thing. Yes it seems pricey for fish and chips but think that’s the going rate to be fair.

Always friendly & fresh, hot food. Great chips; out favourite fish & chip takeaway in the area. 😊

Went on a Sunday. Large Cod and Chips. £13+ The chips tasted like they had been reheated and although the fish was cooked well it tasted bitter and didn't taste like Cod. Fancied a treat and went out of my way to go there and it was a let down.

Went there at 12 pm today , hungry for nice food . Chips were cold , battered sasuage was not even crispy . Paid 7 ish quid for a meal that was about 3 quids worth …. Don’t waste your time here

Absolutely disgusting chips,re heated,approximately 15 chips for £3.50. Not the first time I've had a horrible meal from there and never again.Should be due a visit soon from food standards agency. Steer well clear is my advice.

I may have been given the last portion of chips before a much needed oil change (at 6.30pm!) But what I was served is just unacceptable. The grease, combined with old fried bits of batter that were kicking around in the old oil for a good few cooks was in fact so bad that I couldn't even taste the salt or vinegar. Come on guys with only 5 items on the menu how can you get chips so wrong??! Sorry but I won't be going back after this.

Ordered small chips . Plain sausage , sausage in batter . £9 quite expensive. The chips were brown and soggy 🤮

Warm welcome, excellent food and smiles all round. Even at a later hour than usual so even better to get fresh hot fish n chips. Just what we needed.

Ridiculously overpriced, chips tasted like they had been cooking for hours…curry sauce was poor. Won’t be back!

Great quality freshly cooked plaice & lovely crispy chips. Do try!

The fish is beautiful well worth the money, but the chips I didn't like at all, so unless she dose something about her chips I won't be going there anymore.

Always great service and food, the best chip shop in the area.

Two fish and chips and a meat pie. £29 The chips dished up was a very small portion. I asked if that was it. To which I was told that yes if you don’t like it go elsewhere the prices are on the wall. Don’t worry I will not be going back. Poor service lack of food for the price. In fairness the fish was nicely cooked but not worth that much.

Always fresh, tasty, friendly service and spotlessly clean :-)

Always friendly and one of the best fish n chips around.

Visited Monday evening on the way back from a long trip....sorry but the chips were awful...they tasted like they'd been sitting around for ages! I was also served medium which I didn't ask for..I guess they wanted to get rid of them! Never again!! £7 wasted.

Expensive and very small portions. OVER PRICED!!!!!! Food was ok.

Went to Ocean star because Lemon Plaice in Welwyn is closed Sunday evenings. Lovely lady serving, but on her own which meant waiting 10 mins just for 1 portion of chips. Cash only which was a bit inconvenient nowadays. Chips were just about average, but there were loads of pieces of overcooked fish batter mixed in among them which made it annoying picking through. Not a patch on Lemon Plaice, and I'm afraid to say I wouldn't go there again.

Small portion of chips is enough for two adults. Fish is always fresh and excellent. Very friendly staff.

Updated after visiting for over a year. Friendly staff (gave my child some school books!) Hot tasty food, usually cooked fresh so worth calling ahead. Would recommend the cod. Lost 1 star as it’s a shame that they don’t accept card payments, would visit more often if they did, & I know others that would too, did see a card machine buy don’t think it’s working. Great food always hot & tasty. See my photos for latest menus, as of Feb ‘23

A great chippy for dinner as a treat. The food is good quality and flavour. Less greasy food than than other chip shops I've found.

Went in seen the prices which were ridiculous to say the least. But was hungry. Wanted to pay with card and the woman wanted cash even though they had a card machine sitting there. Walked straight out. Avoid

Perfectly crispy fish and chips, delicious curry sauce - and super friendly service.

Superb, all fleet fresh and hot. Lovely staff and great to chat with on the more quiet days

Great fish and chips - generous and well-cooked. Really crispy batter and proper substantial chips. Good cheery service :-)

Use to be good, but now (7.4.22) is absolutely awful, ordered medium cod and chips, everything dripping in oil, not wrapped in paper so it could absorb the oil. Medium cod it was 2 small cods files put together. Awful

Jin is a star and serves up great fresh and tasty fish and chips. What more could you ask for. Lovely. From three hungry travellers!

I went and I bought food and I ate food and I paid the woman and she accepted the money and it was nice and it was hot and it was fish and it was tasty and it was chips and it was tasty and I paid $7 for 88899988999899993839945 chips and fish and I had vinegar on the chips and I had ketchup and it was nice and I sat down while I ate and it was nice and I rated it 5 stars because it was nice and it was nice customer service and there was a boy and I paid the boy and the boy got paid and I got up and I left and I opened the door and I walked and I entered my car and I drove and I got home and I wrote this. Thanks

Horrible chips and rude staff over priced for what you get, better chip shop in old Welwyn

Horrible food, cold chips that looked like they had been re heated from lunchtime, barely warm pies, disgusting waste of money

Fish very good and fresh and chips very fresh and oil using every day change and the lady inside very lovely best fish and chips

Lovely food. Lovely customer service. Thats why we keep going back!!

Cold chips hard had been cooked for ages never going there again

Nice place too eat food cooked too order nice friendly staff Clean and tidy

Gorgeous food, good price super friendly staff

Excellent chips, good range of choices, clean, very helpful staff.

Freshly cooked lovely fish, chips nice and crisp, good local chippy

Excellent service and great fish & chips

Simply the best fish and chips in the area! Jin always has a smile for her customers and is very generous. It gets busy on Friday nights so you just have to be patient. It's worth the wait though. Other nights, you will get served straight away.

Friendly local fish'n'chip shop with a good selection well cooked and service with a smile.

Great shop good quality food all the time.

Lovely food,always cooked fresh.Never been a big fish and chips person until i had the food from there.

Good food, friendly service. Adequate parking and a perfect Fish & Chips! Ordering in advance on a Friday night is advisable.

Very friendly service and cooked the fish and chips fresh. Tasty, but not the best as quite greasy.

Not a great chip shop people nice .. food greasy

Nice un-greasy fish, size of a whale! Would use again

The best fish and chips in the area by far! Jin and the team are lovely too!

Excellent food and friendly service what more do you need 😀

Great quality fish and chips every time

Excellent food and fast service!

Best Fish and Chips in Hertfordshire.

Best fish and chips in the country! Seriously. I live far but it’s worth the travel. And staff are lovely too! Always with a smile on their face. 100% recommended. Ocean star is best

Dry chips, they charge 40p for ketchup. £5 for small burger

Good place for Fish&Chips by the way from Welwyn to Stevenige. Taste and ckear. Parking. Take a way.

It's a good fish and chips place + other options on the menu.

Great meals, welcoming staff clean

Lovely staff and always open when they say they will be open.

A little while back this place had a refurb and it has to be one of the smartest looking fish and chip takeaways around. Extremely friendly staff and good food. Usual choice of food and drinks, quick service and definitely popular locally.

I was staying in the area for 6 months and I have been regularly visited Ocean star almost every week. I really like how the way they made the fish(fresh and crispy and moist) It has never been disappointed. If I come back to the area again, I will definitely come back to see you guys again, I would recommended to anyone.

Excellent fish and chips, best we've had locally.

Seriously best chip shop I know.

Very poor portions and service. Ordered 2 x medium cod and chips at 7:30pm. Waited and waited and waited - was not told anything but I gather that they didn’t have any chips cooked - strange for this time of night. When she started putting the fish in the box, I asked her to open it. The cod portion was more like a Childs portion - about 4.5 inches long. I asked if she was sure that was right. She said “Yes”. I said “Really - for £16 all I get is two Childs portions”? I asked for my money back and went elsewhere. What a rip off !

Very happy with my fish and chips. I also got curry sauce to go with the chips. Perfect!

Best fish and chips we've been to in the area

Damn nice fish and chips with a friendly service.

Nice fish and chips, but we paid almost 20 quid for two portions, plus (watered down) curry sauce. Absolute rip off.

Really good fresh food, fish is cooked to order so expect a 4-5min wait, that being said it's worth it. Best food locally and such a happy family service.

new owners fantastic ,great fish ,freshly cooked, great curry sauce , friendly face enjoy

Under new management and they are doing a really good job. Even open on Sunday evening. They cook fish to order so it is worth phoning so you don't have to wait. They are really tasty fish and chips.

Always had well cooked food and plenty of it.

Not quite the worst fish n chips. But not far off. Fish grey and over cooked. Chips gave your jaw muscles a work out. Staff are nice, but certainly wouldn't go there again. Very disappointing.

Great fish - fresh, generous and crispy!

Great F&C, fresh fish and lovely chips. Friendly staff!

i been here 2 times both times not disappointed will be going again photos to follow :) the food is lovely and the chips are always heated i only ever tried the chicken burger in this place nice big juicy fillet

Under new management, lovely friendly staff. Visited 3 times and on all 3 occasions chips have been cold, pie heated up in the wrapper, soggy and cold. We won’t be returning!!

Excellent Fish and Chips. Fish nice and crisp. Always a hit on Fridays!