KFC Hatfield - Comet Way in Welwyn Hatfield

Do not order here from just eat after hours, been waiting for and hour, called no answer.

Only food that is eatable is 20 hot wings bucket. Unluckily the price is rising from £4.99 two years ago to £7.99 this year.

The best fast food in town and great customer service . I love the spices on their fries too.

Always seems very dirty when I visit . Toilets could do with a good clean

Good place for eat in or take out

the chicken and potatoes were very salty.

Had a nice experience. Will surely visit again.

Got a parking ticket after a long wait for my food.

Order from KFC Hatfield..order took over a hour to deliver even though I live 10 mins away, food was not labelled and no receipt drinks were missing and the supercharger wrap was broken mushy and inedible called to complain and was told by an rude Indian woman that it’s not their fault but the delivery drivers?? No label on my order bag open drinks missing and can of food how is this the delivery drivers fault when I can track them on the app and it was 7 mins from pick up to delivery!! The manager and staff should be ashamed at the poor level of service and care for the customer DO NOT ORDER FROM THIS ESTABLISHMENT THEY DONT CARE

Always check the order before leaving the drive through. Often items are missing

Friendly customer service. Slight delays on the fries. OverAll 5 star. It need to improve atmosphere by better music system

I'm sorry, but how do I order a 10 piece bucket and I get 9 drumsticks??

Not best in the town .. Just a usual KFC with its average quality and a very poor customer service

Ordered food and it didn’t arrive!

Placed an order for a sundae at the kiosk and I literally waited for more than 20 mins for my order even though it was not busy.

Had a Order delivered with half the chicken missing and also half the soggy batter not even on the chicken and when I went to KFC to confront them about this, they said this was acceptable. Never order from this KFC. The Manager did not accept blame and kept blames the delivery service when it's KFC who prepared the food. What a joke!!!! Absolutely disgusting attitude from this KFC

Today I made the same order like yesterday and I liked the salad is fresh and good taste. Today I receive a salad incomplet they almost put nothing. I really disappoint with quality and quantity this time

the delivery time was quite good but the burger had way too much sauce on it. it came warm witch i’m happy about and they gave me an extra chicken strip 😄

chicken was pink on drumsticks chips were cold

Never arrived! I am going to make a complaint now! Dreadful service. We are hungry!!!

The order was not delivered to me.

Ordered two burgers and a 4-piece of chicken, only received the chicken, half the meal just absent. Complained through the app, no response and still no burgers

Would have been great if cold drinks were not put in hot food bag. Resulted in food packages being soaked in condensation and drinks being warm. Other than that all good thanks

i ordered 3 hot wings but i received only 1

We didnt get anything!!! Worst service ever

Incapable of following an order! why is there always food missing?? !!!¡!!

Delivery driver is very very rude and he is knocking the glass doors.it is not at all good.

it was on time keep it up with the good work

delivered a burger king meal, I don't know what happened there, dont even like burger king that much

Tastiest KFC I have had for a while.

The order hasn't been delivered on time and the shop didn't answered my calls.

chicken burger was burnt chips under cooked

Food was delivered late, time of arrival kept going up and up. Tracked driver to food deliveries at 2 other locations before getting to us. Food was cold, half inedible and the boneless banquet looked lijed the box had been tipped upside down. It also had half of two other parts of the order shoved inside. Totally unsatisfactory and would like a refund considering it cost over £40.

Good fast service, very helpful server. In and out in 5 minutes

I asked for no drumsticks and well done and they delivered!!! Thank you

Disgusting! Waited 2 and half hours whilst app said “preparing”.. to have nothing delivered! The restaurant didn’t rejected order or keep it updated even though they closed an hour ago! Now it’s saying delivered when I got no food. Ridiculous

Very inappropriate for the delivery driver coming through my garden instead of the main door!? And very scary as well? ........and when I did leave a prior note saying not contact whatsoever? And you want a tip aswell!? wow!!!!

You missed a meal off my order

Lovely food and very courteous staff

Really nice people and clean and tidy

I don’t know why the driver was so rude and didn’t even speak… plus why don’t u listen to the customers request when they don’t want drumsticks but u still give them it… also the chips tasted far too salty so most went in the bin… require a refund

Quick service, polite friendly staff,

We didn’t get the regular popcorn chicken and that was 5.49 I want a refund!!!

Normal kfc but every time I come in here the tables are always dirty.

food never got delivered and have to wait up to 7 days for a refund

The person that brought the food just dropped it at the door step no calling or no knocking of the door that very terrible

Seventeen pounds and forty five pence of food was missing, and the refund request was refused for no good reason.

Delivery to Welwyn, and it was hotter than when the Welwyn store deliver 💪 funny old world.

Standard KFC fare. No better or worse than many others,which is a good thing I suppose as it demonstrates consistency. Nice 1920s building.

A nice place with good food and great people...

The food arrived on time but cold the chicken in the zinger burger was very small piece lucky I have an air fryer to warm the food up. This is not really acceptable as it’s only five minutes down the road next time I might choose a different vendor for my food.

did not receive my order but it says delivered? why?

my delivery didn’t arrive at all and y’all said you can’t send my money backx

The delivery left out a chicken twister meal. Very annoying and no chance of refund knowing Just Eat.

This is the best KFC in the whole of the UK, I will only get KFC if I'm near this outlet as everywhere else is really poor,

Excellent service & Amazing Food.

It's KFC and it's the usual. Given pathetic tiny little pieces of chicken despite forming out over £50 for a group of us. Staff are rude and bossy. Asked for mayonnaise and was given 2 sachets for 6 people, when asked for enough for 6 people I was given a rude look, a tut and sachets thrown on my tray.

Disgusting! Spent £45 and only enjoyed the corn on the cob! Very salty and we left most of it.

Never have i got the right order and always missing items. How hard is it to double check the order before send it out?

Food was good, warm and tasty, not greasy. Service was slow. Hardly anyone in the place put still had to wait 15 minutes for chicken that I could see was I the cabinet. They give priority to delivroo drivers over shop customers.

Food was cold and drinks were warm to touch

Driver was 20 minutes late, kept going the wrong way - not following any directions. Missing food items and instead of being able to then receive these items had to settle for a refund.

I've been charged twice for my order and would like a refund please.

incorrect items received. no chicken. no gravy. ruined dinner.

always missing something. terrible

Will not be ordering for delivery again, the last 4 orders have all had items missing.

Fries and meat not properly cooked

Didn’t recieve my order the delivery drive either took it or didn’t check who it was delivered to as I waited at the meeting point

did not receive food. app said it was delivered, however no food arrived

Food past sell by before I even ordered, multiple items missing regularly.

Great tasting food and service 👌

food was cold, it look an hour and 15 mins for order to get to me. Chips were frozen in the middle

Guys the food was cold and the chips where way salty and food was uneatable.

Good but delivery was close to an hour :/

my drinks were hot and i had missing pieces of chicken

Expensive, small portions and items missing.

missing my drink. the rest was OK

Food was an hour late, cold and not even in the box it was loose in the bag.

Freezing cold drinks was wrong no sauce

Missing food from order despite paying for it

The quality expected from KFC. Good experience.

Food greasy, not cooked properly, staff take ages to acknowledge you inside. More interested in drive thru The toilets are still filthy. It seems that not one member of staff cleans tables any more. Rubbish everywhere.

bits of chicken were small and overloaded with batter

Delivery time kept getting extended when finally turned up was cold and soggy

At check out told 20 minute delivery time - took 1h 20 mins. Food stone cold, boxes crushed and some food had emptied into the carrying container

Half the order came no mash no rice no popcorn chicken waste of money!!!!!!

Food cold on delivery! 9 out 10pieces of chicken were drumsticks. I ordered 10 piece family bucket expecting a variety of chicken pieces yet 9 out of 10 pieces were drumsticks. If I wanted just drum sticks I would have just ordered pieces of drumsticks. This is very poor aand demonstrates lack of care for customer satisfaction as this does not represent good value for money! £36 spent on 9 pieces of drum sticks is ridiculous!

my food is stone cold not nice to eat

missing items and wrong order delivered

Driver made me come to his car then pretended not to speak any English. 4 items missing. Absolutely rubbish service

didn't come with all the food we ordered missing bean popcorn chicken

If you use the drive thru to get multiple pieces of chicken, they'll give you the cheap pieces knowing you won't look until you've got home. 5 x drum sticks and 1 x thigh. Not a breast piece in sight! Stop playing these money saving games at the expense of customers; you're giving KFC a bad name.

Food was a bit delayed as there was no driver for a while. Then the food arrived cold

Late, refused to deliver food as he didn’t want to leave his car had a women in the car with him. They was both rude and the food is all cold waste of money

Unfortunately, none of the drinks arrived with this order.

It’s not the late delivery it’s the lack of supervision when staff put the order in the bags. I ordered 3 chicken fillets fries & Pepsi max. I only got 2 fillets and no Pepsi max. I paid for those items and I couldn’t get through to the shop. I tried 3 times but no one answered. This is not the first time this has happened. We are not ordering from KFC Hatfield ever again.

An absolute shambles. What kind of jokers are running this place. I bought 2 mighty buckets for one, they charged me the full price and delivered 2 wings and 2 fillets in each bucket. A total disgrace. When I rang to speak to them to kindly ask that they deliver the missing items, they told me they couldn't do that. The service is atrocious and I'll be warning people to abscond from ordering food from these half wits. I want a full refund

Delivery was quick but as seems to be the case quite often these days there were items missing: no dips… it’s minor, but they come with meals and we pay for them in with the price of the meal. Extra chips ordered also missing, and meals badly packed so all thrown about in the bag on opening.

Got order wrong when try calling won’t pick up phone stuff missing from order

Ask for no drumsticks and u gave me all drums