observatory coffee and restaurant in Slough

Had a short break so ordered from chunkys, after 15 minutes they refused order. Didn’t have time to order from anyone else

I had an incredibly disappointing and infuriating experience at this Subway. I ordered a sub with marinara and cheese, and my partner ordered the same for our son—specifically requesting no meat. The staff initially placed meatballs in the sub, then removed them, leaving the marinara sauce behind. I then realised that instead of using the meat-free marinara, they had taken sauce directly from the meatball pot. When I questioned them, both employees looked at each other before admitting they had used the meat sauce. There was no apology, no offer to remake our order, and an overall dismissive attitude towards what is a serious food safety violation. Whether it’s due to laziness or negligence, this is completely unacceptable—especially for customers who have dietary restrictions or avoid meat for personal, religious, or allergy-related reasons. I was physically shaking from the lack of accountability and disregard for food safety. I strongly urge management to properly train staff on cross-contamination and customer care, because this kind of mistake can have serious consequences. I won’t be returning.

I went to put air in my tires, and the machine charged me twice but did not work at all. It would not blow any air. I went inside to speak with staff, who seemed disinterested, and was told someone would check it. No one came, and after a long wait, I left because I was in a hurry. Poor customer service.