Oaks Park Cafe in Sutton

Ordered a couple of jacket potatoes at about 1pm. Half an hour later they still hadn't arrived. Gave up and got a refund. Should have told us when we ordered that there was such a big wait.

We ordered 2x chicken burger and chips with side salad and 2x waters. Price was £21.50. When food arrived was a big letdown. 1 onion ring , 1 lettuce leaf , 13mm slice of tomatoe for side salad. Chichen tasted of unclean fat and was obviously cooked from frozen and very rubbery and tasted disgusting . No toasted bun . No heart put into the cooking or presentation of this food. Got refund and will not be going back. Would not recommend this place to anyone. Very poor

Beautiful Place Friendly Staff Food is Very Nice And a Wonderful Park For People and the Dogs And lots of Parking 🅿️ for Cars

When you think of how many places you can eat where dogs are not permitted, quite a few moans on here that this cafe is too dog centric. Go somewhere else if you don’t like it. Great cafe, my visit was without my dog. Staff lovely, food good and lovely setting. Good on you for catering for our furry friends.

This wonderful dog friendly cafe surpassed all today!! Not only did they sympathise on our lack of a car, but even called a minicab for me. I cannot thank them enough and would recommend many repeat visits.

Love this friendly cafe. Staff always welcoming and helpful. They know my dog well and have his dog sausage waiting. Quick service and the new layout is really good. the owner is helpful and understands the needs of the older people who visit the cafe. Tea and cake and sausage for Alfie perfects a walk on this lovely park.

My wife and I live in Coulsdon Surrey neighbors almost, we visit multiple times per month. First the 3.8 mile perimeter walk, then to the cafe. Ever since Ilhan took over the franchise here the food and service has improved immensely. Now with the building having undergone structural improvements internal and external Ilhan has turned this Cafe/ Diner on it's head. The food and drink has always been exceptionally good since day one of Ilhans opening. Nothing but high regard and respect, always a pleasure to visit and enjoy the quiet ambience. OH! yes the food and drink excellent. Thank you.

We've had lunch at Oaks Park Cafe a few times over the years after visits to Mayfield Lavender Farm. It's unlikely we'll return, sadly, as the focus on dogs has become excessive, in our view. We're not dog owners but I understand those with dogs generally love it. The food is OK and the pricing is very reasonable. We had kids hot meals and a jacket potato which were fairly good. We also ordered an all-day-breakfast which was fair. The building has been extended and is nice, with plenty of outside seating too. The service at the counter was good/friendly, but the table service was no more than adequate. This cafe is overtly dog friendly, to the extent that it has a display of dog treats/toys right opposite the food counter. It's clearly popular with dog walkers and there were numerous dogs inside. We found that it smelled of dog. Even on a dry day with doors/windows open the dog aroma was noticeable and this really spoiled our enjoyment of the food. It's also not ideal if you have children who aren't keen on dogs, for obvious reasons.

Today came with sons. Been coming for years. Usually with partner. Good for dogs,kids,adults. Varied tasty menu. Good coffee. Great ice cream.

Lovely new. Cafe now but spoilt by the freedom of dogs everywhere 🤗🤔not everyone likes them 😨 especially small children Maybe should have one side of the cafe for non dog owners 🤔 and a sign saying dogs have yo be controlled ,one ba to king all through our lunch owner did nothing 🤗shame spoils a really nice place 😱

Tasty food, reasonably priced and lots of options. Quick service. Set in a nice park which is good for a walk. If the weather is nice you can sit outside.

Really disappointed. Given the amount of Excellent rated reviews, my wife and I had high expectations. However, we were both very disappointed. We ordered scrambled eggs on toast and an English breakfast. When it was brought out to us, the waitress didn’t even bring it to our table, but leant through the window for us to go to her and collect! The English breakfast was missing the sausage and the egg was not runny and it was all lukewarm and not very tasty. Instead of giving my wife scrambled eggs, which we ordered, they gave her fried eggs. We will not be eating here again.

Have just had an excellent breakfast here. Staff very friendly and helpful especially Jen. Food hot and good value for money. Would highly recommend. Excellent menu choices for everyone including the dogs. Will definitely make a return visit in the future.

We parked at bottom of Oaks Park and went in the cafe for drink, one milk shake, 1 choc chip cake, 2 latte coffees, 1 slice carrot cake and a wholemeal bar £20.10p....I thought this was very very expensive, ...

if you are looking for fresh and fabulous good food made from heart and served with love , this is a coffee shop for you

outstanding customer service, food is really nice never been disappointed. 4 different areas to sit. highly recommend.

I simply cannot fault it! To begin with, being situated in such a surreal park is perfect for walking my dog and coming in for a quick coffee and bite to eat. Recently the owner has refurbished it providing the modern twist it needed. Friendly...

Absolutely amazing cafe, lovely area and lovely staff food is lovely and good customer service. Received my food very fast.

So enjoyable and spectacular. Perfect …. What a lovely cafe and friendly service, wish we lived near er

Great location. Owner has revamped the whole of the area inside and out. The staff are great, always helpful . They love dogs, its very dog friendly. Excellent coffee and food. Lovely place to visit especially when the weather is good.

Very polite staff , we been coming here since covid started,we are happy of discovery this place, highly recomended

Just had a late lunch here, very welcoming could sit where we wanted, nicely done up , menu is big choices, jacket potato was enormous..

Very friendly welcome and quick service from staff. enjoyed egg bacon bap and carrot 🍰 and washed down with a smoothie ,very busy park , lot of car parking space,

Good coffee, very friendly smiling staff and good food portions for the price, nice atmosphere and seats in the garden

Best flat white ever!! I strongly recommend to drink this coffee if you are a flat white lover. It tasted sweet and fruity and workers are very kind!!

The best coffee I have tasted in ages. The staff are super helpful to regular and new customers, coffee place has a fresh modern feel, clean and tidy

Great service (Jen) charming and friendly, great food fried egg on toast with fried tomatoes perfectly cooked. Good value for money. Definitely worth a visit throughout the year.

Love this cafe fabulous staff and jen super friendly and excellent cook nothing too much trouble ...would highly recommend

We enjoyed a lovely lunch today in the sunshine at Oaks Park cafe. I had a jacket potato with a really lovely spicy chilli and my friend had chilli with rice. Both meals were served quickly and were piping hot. The staff at the cafe...

Such a lovely cafe with great staff. The coffee and food is always lovely and such a homely environment, would 100% recommend!

Amazing food, staff are Lovley. Highly recommend. Menu has a wide range to cater for all. Milk alternatives, vegan ice cream, gluten free cakes, amazing value for money.

A fantastic coffee shop, a specially for dog lovers, this coffee shop is massive and has many different areas to sit Highly recommend 👌

A very pleasant experience Good atmosphere, friendly staff and delicious food, friendly, helpful staff, food was delicious, we will definitely come back

Dog’s friendly shop , they have dogs menu and lot of dogs toy , we have very nice breakfast and coffee

Very nice coffee and great lunch , really nice pleasant shop , lot of sitting around cafe in and out, highly recommended to visit Friendly staff

Excellent lunch, friendly service (thanks Jen!). Unhurried visit with plenty of seating in the shade.

This is what I got served up , disgusting Side salad and crisps ?????? Panini was not hot, cold unmelted cheese and 3 crisps , with a limp lettuce leaf and one quarter of a slice of tomato and 1 piece of cucumber ?? Disgusting...

The cafe is beautifully clean and spaced out. It is also located within some beautiful grounds. We purchased a variety of hot drinks and unfortunately they really were not that great, which was a true pity.

Mum and I love coming to oaks park cafe We love sitting outside in the sun and they have THE BEST ITALIAN icecream . Staff really friendly too

I visit all the time. Sometimes alone with the dog and sometimes the girlfriend comes too. Service is always pretty quick given they are serving a lot of people. Always plenty of staff on and food is pretty quick and always hot. Wouldn't call it...

Very nice stop or place to meet friends for breakfast or lunch- easy to park, dog friendly nice paninis and tea friendly staff and nice atmosphere

Queued patiently in line, immediately behind neurotic spoiled dog and ineffectual owner 8 minutes. On approaching front of queue gazumped by a shouted order from side lines " Latte please, I can't be bothered queueing!" Amazingly the teenage girls set to work on it right...

Approach to cafe really nice. Sings of cafe on main road need a clean. The cafe is a bit dated and could do with a modern update. The staff are lovely and work their best in a small environment. There is plenty of potential.

On a very busy day there was a short wait for food, but this was announced before we ordered. The setting is delightful on the edge if the park and the food was worth the wait. The staff were very cheerful, the food delicious and...

Grest cafe staff always pleasant ,don't understand other bad reviews,nice food and surrounding keep up the good work,akso lovely ice cream

This is a cafe not fine dining but the food is not greasy which is a major bonus Most of us had lunch here and were v pleased with the service and the food and the prices. My double espresso was good. Friends had salads,...

Stopped for coffee and slice of cake - coffee not great and cake vastly over priced for size of the slice we got. There is also a £5 minimum spend for using a card which I’m not even sure you’re allowed to do anymore if...

I love Oaks Park and frequently use this cafe, but am speechless at their attitude to gluten in their food. They offer no gluten free bread and despite doing delicious soups, no gf alternative to bread is offered. Last time my friend asked about gf...

Since restrictions have been lifted, I have used the cafe as a meeting place for friends. There are plenty of places to sit outside and a few seats on the veranda for if the weather looks a bit dodgy! Although not an extensive menu, there...

Nice coffee, excellent ice-cream, friendly service and plenty of space outside. I think the poor reviews here predate the refurb and improvements made since the pandemic. Safe, clean, good one-way system.

Such a beautiful cofee stand and great walks! We were able to distance and the scenary was stunning.

It was a miserable day today ,my usual cafe was closed so we went up to the Oaks park, the cafe used to be dog and people unfriendly,so i tentatively took my 2 cockapoos up their expecting to have to tie them up outside, well...

We've been visiting here over 30+ years. There have been many changes over that time, sometimes for the better, sometimes not. Two years ago I would have said don't bother, but the last few months, for cafe type food (e.g. omelette, chips & beans), it's...

This is an absolute gem of a place. The food is amazing, good portions and a good variety on the menu. Great for meat eaters as well as vegetarians and vegans. Reasonably priced. We are never disappointed and have been there time and time again....

Staff do not wear masks properly, especially the manager and not at all in the kitchen. No social distancing. Might be ok for a takeaway coffee but nothing more. Long wait for food and was given out of date packets of sauce.

Whoever runs it has clearly never heard of social distancing; the place was like a madhouse, while I was waiting near the till kids were streaming in and out and served straight away; someone came right behind me asking for something and when I mentioned...

I got a sausage sandwich and I was in heaven! I went on a Saturday at 3pm and the park was thriving! The blonde and brunette girls who served me were lovely. Despite other reviews I saw staff cleaning the tables and all in all...

Lovely food, lovely staff and it’s a bonus that you can bring dogs in rather than sitting outside in the cold and wet. Would really recommend, especially if you walk your dogs at oaks park

One of the best coffee shop is around. staff are very friendly and helpfull. quick service and very good value for money. highly recommend

As a dog walker and dog owner,oak park cafe is one of the most dog friendly cafe,after perfect breakfast litle walk in the park ,most people you come across will have a dog and every ona seems friendly,very friendly staff , Higly Recommended

After waiting 45 minutes for a portion of scrambled egg on toast it finally arrived with a long hair and several bits of egg shell in!! Then when asking for a refund the owner started to get aggressive and shout at my family in front of other customers. I had already heard bad things about this place and now I know why! I will never go back and will advise anyone I know to do the same.

We went there today for lunch, I have been there before and had a similar experience but decided to give it another try. We find the staff unfriendly, service really really slow, our meals came up at different times, 10 minutes between first and last! People who had ordered more complex dishes after ya came before ours. Toasted sandwich was cold when it arrived but waited so long decided to eat it anyway. £3.99 for a kids meal, fish fingers were so cheap they were hollow! We won’t be going back again.

On 30 December 2019, we went to Oaks Park to walk the dog for about 60 minutes.We saw the cafe and it looked quite busy. We also noticed to our surprise that it was dog friendly too.We went in and was told to order and pay for the food and drinks at the till first before sitting at the tables.It looked fine until after about 30 minutes when people gradually started to get a refund and leave the cafe.We did not get our meal until after 65 minutes, the woman who brought the meal did not even apologise for the long wait. The meal consisted of a sausage baguette, tuna melt panini, a portion of chips and two cafe lattes only.The meal quality and portion were reasonable.Sadly, there were two members of staff working that day, one taking the orders at the till and one working in the kitchen.Service was well below average and customer service was non existent.The problem was caused by staff not informing customers the waiting time for their meals.Overall, very dissatisfied with the customer service.

Asked for 2 bacon and egg sandwiches Was told a till this is a double sandwich . 2 teas and the 2 sandwiches £12.80 . Paid and waited When they arrived we were given cheap skimpy bacon the egg in sandwich instead of being cut half and half was presented yoak 1 side white other side .Would never return and the service was Miserable .

Love this place. Always super busy but staff always manage to be attentive to everyone. Service is excellent. Food is a little on the pricey side but you wont be disappointed by the portion size or quality. Highly recommended!

This place is great to walk the dog , picnics , or generally a great place to play frizbe etc with your family. Parking is free and there is a cafe if you want very nice breakfast and a hot drink, You must try this lovely cafe

Amazing Belgian brownies and great service too. My mum loves the coffee and the hot chocolates and strawberry and banana smithies are delicious. Would definitely recommend this place to anyone who just wants to relax.

Called in as I was early to meet friends at the Lavender fields across the road. Relaxed at the friendly cafe which has outside seating area for sunny days. Walked a little but will be back as there is plenty of opportunity for walking. A very pleasant visit.

The food is always unbelievably good. The staff are lovely and welcoming and friendly. We come here most weeks and it’s consistently great. Massively recommended.

Under new management refurbished interior and external. New floor laid, dogs now allowed inside. excellent service, with a smile. Food from the menu good value for money. Very good coffee, a requisite for me. Outside sitting area has been extended in front and behind the Cafe. Very much liked by cyclists, not just dog walkers or pedestrian visitors. TRY it for yourself. Gil Ben-Ari

We went with my young grandaughter after a walk in Oaks Park,the food was fresh and nicely cooked and presented, we really enjoyed it.There was no rush,one of my pet hates people hovering ready to snatch your plate the moment you've finished, so we could sit as long as we wanted to after our meal. We took our drinks outside as the weather was good, but you xan eat outside too.A varied menu is available so you should be able to suit everyone.

My family and I visit this cafe every Sunday for breakfast. The food is always of a very high standard and the staff are friendly and helpful. The new management seem very nice and are often seen working alongside the staff

I would be wary of good reviews of this establishment as it offers an inducement for submission of good reviews.

Visited this place twice in the last two weeks. Both times the staff were very friendly and helpful. The menu is very good and the food is well cooked and very fresh. Highly recommend this place, best cafe experience in the area and a lovely park to walk and explore

This cafe does the best breakfast. The food is excellent and the staff are friendly and helpful. There are tables outside if it's warm and if you bring your dog. It is now under new management so hopefully it will stay the same.

We were very wet, cold and thirsty so were pleased to find this cafe was open. The staff were friendly and service was prompt. The coffee was just the way I like it - very hot!

I go into the cafe every weekend, usually Saturday and Sunday. I don’t understand the comments about rude staff. The two young girls (Nicole and a brown haired girl) who serve me are always nice, maybe people should try chatting to them.

We waited for a long time to be served despite there being only one other customer in the entire cafe , the waitress seemed uninterested and was rude to us when we ordered , We got an ice cream that was very overpriced and they were stingy with the amount the waitress took about 10 mins to get the icecream when she gave it to us ,she gave us a dirty look as did the manger ! We paid and decided to sit elsewhere as the staff were uncomfortable to be near - most reviews mention rude staff !!

Have never had a good experience here. Staff are unbelievably rude! I don’t no of anyone who has disagreed with me.

Excellent reasonably priced and well cooked breakfast in nice surroundings staff were very pleasant and you can eat inside or venture outside which we did food was hot and tasty and especially the sausages.

This is a retrospective review so I hope this is ok and things may have changed in the interim.

My partner and I went for a walk in Oaks park with my dog on a lovely sunny Sunday in March. We stopped at the cafe in hopes of some breakfast and were delighted to find that they could offer us everything we wanted, lots of vegan options. The food was spot on and the tea and coffee was excellent. Friendly staff and pleasant surrounds. Will definitely return and hope the sun is shining like it was this morning

So I ordered two icreams in a cone, it came out in icecream pots so I kindly asked the lady I had asked for cones. She then went to the kitchen and came out with 2 cones and she asked me to put the icecream into the cones using my hands. I actually thought she was joking but she was serious. I refused of course and said I would like the difference of price back as cones are more expensive and would just keep them in pots. Terrible customer and rude young girls serving.

So unprofessional, wrong order and really rude staff don’t even know what they are doing. And very dirty

We visited the cafe after a lovely walk in the park and looked forward to a hot coffee afterwards.

Over one hour wait for a few sandwiches and chips....Terrible service! Need to get more staff in the kitchen !

Popped in here after walking around Oaks park on a sunny but chilly day, so glad they did hot snacks and drinks.

We have been coming here for many years and have always enjoyed the food.My friend is a vegetarian and there are plenty of choices for her.

We regularly meet up with friends for a dog walk, & always stop off for a hot drink.

I have been to Oaks Park Cafe many times over the past 6 months, the food has always been excellent quality (nice vegetarian/vegan options as well - entire cooked breakfasts and sandwiches) and the service has been the same - nice and friendly staff. Overall this is a lovely cafe situated in a nice park. I do not normally write reviews however having seen some of the negative reviews of this Cafe on here I felt that more balance was needed to anyone scrolling through deciding on whether to visit or not. If you want a nice, dog-friendly, great value cafe in a park then go here.

We went to the cafe for a hot chocolate - which was fine. Two tables from us a lady had a dog on her lap and it was licking the table. There is a 'No Dogs' sign on the door which had been ignored and the staff walked past the dog several times but didn't ask the owner to take it outside - definitely a Health and Safety issue.

Delightful and stylish interior and a patio in Oaks park. Lovely setting in Autumn. Freshly prepared food with a nicely varied menu.

I've been using this cafe for the past year and I find the food to be 1st class, the staff are very friendly and I highly recommend anybody to try this cafe.

Ordered milkshakes for the kids as the picture showed a donut, marshmallows and the milkshake in a nice cup. Not cheap but it looked great! What came out was terrible. One was hot as they told us they microwaved it for too long!!!!!!! What??????? Also they didn’t provide marshmallows, or the donut. We asked for some whipped cream to cheer the kids up but that was met with annoyance from the staff. One lady walked out of cafe saying the member or staff has threatened to call the police if she didn’t leave. She only wanted a refund of her hot milkshake!!!! Shocking and such a shame! Sort it out oaks park cafe!!!

I'm a regular to this cafe, been there for coffee and a bacon roll, and been there for lunch. Given it's potential it should score better than it does. However, it has different staff on different days and sadly the services varies greatly as does the greeting.

Decided to pop to the oaks for drinks on a nice Sunday afternoon. Watched what can only be described as unbelievable service, rude unfriendly, no service or social skills, as one lady had ordered a milk shake that was advertised on there posters inside n out as a jar filled with wat looked like milkshake with ice cream cake n fruit oozing with sauce over it n clearly was nothing like what the cafe was serving ( surly that’s illegal) so the lady very politely asked if she could have what they were advertising as this wasn’t what she wanted n tasted like watery milk only to be told by one of the unhelpful girls serving her manger said no to a refund no to having something else in its place as it was half drunk, when the lady explained the there was froth on top which made it look like a full drink n had only had a sip which her friend also said she had done n agreed it was watery milk. Both ladies asked to see the manager n was told she was also the chef and to busy to come out so both ladies continued to politely ask the young girls serving what was going to happen about the drink. Over 30 minutes n these ladies still not seen the manager and the young girls just keep ignoring them n treating them like they wasn’t there till the lady who wanted the shake walked into the kitchen only to be told by the so called manager she was calling the police. How ridiculous when all she wanted was just a replacement, her friend made the point of telling the manger that she had acted very unprofessional, hadn’t addresses the issue, when neither of them had made a seen or been rude in anyway only to have a very young Immature Woman who clearly has no management skills treat them so rudely. Finally after both ladies said they just wanted a refund the manager finally gave her the £3.50 back. Wat terrible service, awful Staff n manager. Defo won’t be going back. Could be a lovely place to go if they sack the currant manger n find some staff who care about the customers.

Waiting in the queue I witness rude staff and poor management. Manager/owner is extremely rude. advertising a made to order milkshake that has ice-cream and all the works and you get a nesquik milkshake with froth on top or whipped cream. Two ladies wanted to change their milkshake for something else or get there money back and the manager wouldn't come out of the kitchen to address the situation, and then said she would call the police. Neither of the women were rude, loud or aggressive. Also extremely unfriendly for dog walkers.. which is funny when the cafe sits in a well known dog walking hot spot! Don't waste your money or time!

I’m shocked to have experienced an unbelievably miserable pair of staff members behind the till of this cafe. They might have given up on their jobs, but that’s no excuse to take it out on your customers by lacking any form of service and, at one point, being sensationally rude to one of my friends when they didn’t hear a staff member ‘shout’ that their sandwich was ready. It’s not an expansive cafe, there aren’t THAT many places to look for the missing owner of a sandwich. I’d suggest looking harder next time, and while you’re at it, look for some decent customer service before you’re boycotted for good. There’s some friendly advice for an unfriendly way to run a business; take it, or close your doors.

Visited with my mum today who is coeliac and asked if there was any gluten in the frozen yoghurt. Seemed like a safe option but staff were unable to tell me if there was gluten in it or not. Having worked in cafes before, I know from experience that it's vital to have access to a list of ingredients and potential allergens for any products being sold. Instead, they laughed in my face when I asked for the tub that the yoghurt comes in that would have listed the ingredients. Had to ditch the frozen yoghurt as they couldn't get me basic information and did so in a very rude and sarcastic manner.

Been here a few times now and we have kinda put up with the fowl face women that works there, we I’m sorry I don’t see why I should put up with it, we feel uncomfortable going to this place and I doubt we will ever come again, there is a don’t care attitude and this place will close if it continues as know one will want to come. We had scrambled egg on toast which was seemed to be yoke-less and tasteless. Coffee was nice, you can’t swap things on the breakfast, toilets not great. Service non existent, staff unwelcoming apart from the shorter lady with glasses who was ok, and did actually smile. The only thing going for this place is the outside space and location for nice walks in the park. I don’t like giving negative reviews but, I feel I have to be truthful and warn other people before they visit. It’s a shame because this place could be turned around with some tlc and a better attitude. Today it was pouring with rain dull and gloomy bit like the atmosphere in the cafe!!!