Number 9 The Piano Bar (Urban9) in Reigate and Banstead

We really enjoy our nights out here. For me and my friends it is ideal. The music is good, the atmosphere is good and the age range is perfect too. Not eaten in here so can't comment on that but staff are friendly.

Myself and my husband went out with a group of friends last night. We went to get in to the piano bar but my husband was refused entry because he was wearing Mallet trainers. I am shocked as such a ridiculous rule, especially as the people in front were allowed in wearing scruffy white Nike's. To make it even more of a joke, one of our friends husband had on a pair of white Mallet's (my husbands are black and discreet) and he was allowed in!!!! The doorman cockily offered me husband some shoes to walk in with but we chose to take our business elsewhere! I'd be really interested to know what the issue with Mallet's is. Smart trainer are allowed so it actually doesn't make sense.

Expensive food and drink. Aggressive wait staff. Poor atmosphere. Would not recommend and definitely never going again. Waste of money.

Over priced, Central London priced cocktails, frozen foods in the meat platter, aggressive staff & poor service. The best thing about this place was the bouncer! Asked to leave after we gave them polite feedback!! Definitely not one to try in Reigate. Usually have a blast in Reigate....not at this place though!

Very agresive security man that supposed make everyone feel safe Edit: I first reviewed 6 years ago. Never went back due to extremely aggressive and abusive door man that have been there for years now. I have never been involved in any incident but I have witnessed what is he like and it's beyond my understanding how does he get away with it. On last Friday I joined my friends that had their celebration there. Did not stay there till the end as of course the same bouncer started pushing someone that sat in VIP area that was empty anyway, he did not fight or been aggressive but has been pushed and pushed around knocking down others in the way on the dance floor that were just there dancing, eventually and very unfortunately one person got injured. When I asked him I wanted to speak to the manager, he laughed at me and said if I want to speak to someone I will have to call the police. It is just ridiculous how this place is run and managed. He seems to think he is above everyone and can get away with everything and have his mate manager covering for him. No morals at all. Not to mention on top of that how you buy drink and it gets taken away from under your nose in minutes, just when you don't pay enough attention. Rubbery. Extremely bad experience AGAIN, nothing changed after 6 years if only even for worse.

Awful place take drinks you paid for off the tables before people have finished .. surely they should be glad of the business don’t waste your money

All 9/10 people got in before us. They said my friend was too drunk to come in she had 2 glasses of wine......was not drunk.....she's 4.11" and looks young. Had her ID but refused to acknowledge her!!! We've been in several times over the years but tonight has been ruined for us because some power hungry bouncers would not let her in. She began to get upset and thinks this is because of her height. Urban nine should sack these guys

Never go back, without reason refused entry

Update... back there this weekend gone for my hen night do... fantastic night, bar staff are fabulous, especially Kent, who went above and beyond. I do hope you get the bonus that Mark the owner (who was very accommodating) promised you. Thanks for the lift home Ibrahim (Ibbi) much appreciated. Previously... Popped in for a couple of drinks with the significant other and Kent the bar staff remembered my drink, can't get better than that 😍 Previously... Had a fabulous night tonight, great music, great bar and door staff. The blue Margaretta rocks, if you know you know. Happy birthday Laurence 🎁

It lovely place to go to with some friends

Could be a truly great venue for the 40+ y.o. clubbers & revellers but needs to keep the piano performances separate to the DJ sets in separate rooms!

Absolutely mental entry policy on a Saturday night. You can only get in if you're over 25!? Lovely doormen but not sure how the club are legally enforcing a policy of 25 or over. This meant our group of 10 could not go to the club as one of us was under 25.

Wonderful live music. Beautiful venue.

Great venue but music a bit too loud. Difficult to talk - the lord music should be reserved for the dance floor section. Good cocktails.

Love this place. Great music, vibe. And staff are great. If you want to dance the night away. This is it.

Really good atmosphere and drinks were well made. Piano player and DJ both played good music.

Great evening spot to visit in Reigate.

Absolutely brilliant place. Life saviour in Surrey. Was looking for such a place after moving to Surrey. Very happy at every visit. A special gratitude to Mo, a true gentleman, and a huge shout out to the entire dynamic team who go out of their way to make sure people have a good time, are safe and incidents are avoided. They work very hard. Seen it myself. Well done and keep up the excellent work. Definitely my go to place and have already recommended to many in the area. All the best. God bless.

Great bar, friendly doorman (which makes a change), live music and great DJ.

Great cocktails and great atmosphere!! Staff extremely friendly and knowledgeable about their drinks and recommendations!!!

Orribile place, I wouldn’t raccomand this place to none. I went with my partner and another couple, we order a drink and went to dance. After it my friends went to take another drink and it’s been denied by the bouncer. We ask why and to talk to the manager. We never manage to talk to the manager but instead we been kicked out without any reason. I tried to talk to the bouncer but he just kept shouting on me to get out, he didn’t want to explain why we couldn’t drink considering that we were not drunk and was just the second drink my friends were ordering. The bouncer is been really aggressive towards me while I was just trying to understand what was his problem. I think he didn’t like the fact that we are foreign. At the end we went out because he wouldn’t listen to anything but just shouting… Another thing is that we paid 5£ each at the entrance without receiving any receipt. So I’m wondering if this place is actually paying tax on the money that they are asking at the entrance. If you are in Reigate go somewhere else, you will definitely find more fun.

We reserved a private part of the club for an extortionate amount and we were treated like dirt. Especially moe who said he was the owner who spoke to the group like we were nothing. I feel as though we didn’t get the service we paid for as the bouncers and the manager moe were very rude and got treated in a very disrespectful manner. Would not recommend to anyone. Would not even give one star

Awesome atmosphere, amazing live music and yummy cocktails and snacks!

Great place to go for an evening. They are COVID cautious. The singer was amazing and we all enjoyed our evening out. Gentleman called Mo was very polite, welcoming and made is feel nothing would be to much. The manager was very very polite, made us all feel at ease and checked through out the evening that we were OK and did we need anything. I would recommend this place to anyone for a nice evening.

Rude and arrogant door staff. Avoid!

Good place, nice music and lovely people!

Door staff were polite and friendly, and our welcome to Number 9 was very good. The venue is fully COVID secure and we were given clear instructions around the venue rules - I.e. no dancing, no standing up away from our table, masks on when walking to the toilet etc. The toilets were clean and all staff were wearing masks. Unfortunately, this is where the experience then took a bit of a downward step. As I was driving I was not able to drink. My only choices on an otherwise extensive drinks menu were “Diet Coke/Coke” at £2.50 for a small glass bottle; or “red bull” for £3.00 for a small can - clearly the mixers for some of their cocktails. The waitress offered to mix me a “surprise non-alcoholic cocktail” which I thought was very kind of her… until I realised that the approximately 300ml cocktail containing fruit juice, a mashed strawberry and a blackberry was £11! Ridiculous! When asked to provide me with tap water (which is a legal obligation for licenced premises), I was first reminded about the wonderful cocktail I’d just had and that I really should try another. Tap water was eventually supplied begrudgingly… My nights drinking (19:30 to just before 00:00 therefore consisted of one shockingly expensive small glass of fruit juice and a single glass of tap water). Needless to say, I wasn’t impressed. The cocktails here are - from what the rest of my party described - lovely; but at between £10.50 and £11.00 each, not cheap by any means - with no deals, etc on either. I’ve seen better pricing in trendy bars in central London. Service was good, but too prompt - as other reviewers have noted, look away for 5 seconds and your glass has been cleared; even if there is still some left. The staff are more than happy to sell you a replacement for £11 though! The piano musician was great - it’s just a shame he was talked over continually… when the piped music was put on (in between the pianists sets) it was increasingly made louder - to nightclub levels. Ordinarily, not an issue, but as we couldn’t dance or get up, it made talking very difficult and nearly impossible later in the night - which was our only option of something to do other than drink!

Paid for food (£19) but it never arrived. When we ordered more drinks I enquired about the food as it hadnt arrived but later found that we'd been charged another £19 for the food we'd previously ordered. 50minutes after the second order (thinking we might get at least one of the orders we'd paid for) we left No-one at the establishment was at all concerned that we hadn't received the order we'd paid for. Definitely won't be returning

Had a great evening and it felt very welll set up to comply with the COVID guidelines!

Watch your drink!.! The tidy uppers might take it away, you look up for a second to chat to your mate, and next second I has been tidyed away.! Specially if you are having neat whisky (they thinks it's only ice and water left). Otherwise, very nice place to chill, AND chill out :)

Great fun, excellent selection of drinks & cocktails, friendly & helpful staff - recommended 👍

Great music, great atmosphere... Definitely worth it to go...

Door staff are totally unprofessional. They seem to think that they are above the law. I have heard numerous times they have assaulted people and are overly aggressive. I have now experienced it for my self. They are supposed to calm situations, not assault people......

Aggressive door staff, unfriendly. Used to visit lots but will never return.

Love the live piano/music and the ambiance

Stunning gem of a find. Stumbled onto it and love the place

Evening was ruined by door staff , Never to return

Charlie & the rest of the team make every visit an absolute joy! Thank you for your A-MAZING warm welcome, hospitality & continued flexibility with our 'demands'! 😂 We LOVE you guys & look forward to our next brunch date! 😎 Z😁 1 request,,, please may we have access to a toilet, to ensure that we can start as long as we'd like to!? 🙏🏻😉

Amazing atmosphere, friendly staff

AVOID - place is run by xenophobe’s. Door staff hostile and patronising- such a shame as it could be a real classy & inclusive place with the right people running it

You read the negative reviews and think not in 2019 but it’s true....avoid the place

Security staff are the most rude I have encountered.

This is the best place for the most on fire mix up of music. Omg I was totally blown away. Love love love. The bouncers were such gent's as well, not moody just chilled laughing and welcoming

Absolutely superb and gorgeous club in beautiful Reigate and I highly recommend

Very rude staff and poor drinks - will not be going back again!

Best place for yummy cocktails😉🍹🍸

Very rude door bouncers.Was assaulted last time,accusing me of things I did not do.Can not be bothered as there so many great places to go for a night out .

Outside looks are deceptive. Big inside.

Nice place.. just music is to progressive. Good songs but wrong bpm!!!

Friendly service bar staff gave service with a smile only downside state of the toilet I know can't be helped with that many people in and out

Cool place to let your 'hair down'

Great cocktails, 2 bars, also has a dancing area. Good for all ages , although the music is a bit too techno for my taste.

Absolutely spot on. Bar staff is very friendly and welcoming, door staff as well and Mr. Marc and Bradley make the difference in this Reigate jewel. Quality is top notch and I highly recommend this cocktail bar for who enjoys a good night time!

Really not my style place. Expensive, hot, fully of those "trendy" types that likely have never left the town. Music was awful, especially the guy playing piano for a couple of hours doing covers of popular songs... Poorly.

Experience has been ruined by the security several times. If you want to dance or enjoy the music you are soon made to leave. Such a shame as bar staff and bouncers are lovely. As I live in Reigate very disappointed with the way it’s managed. Playing great tunes but told to stop dancing and calm down and being made to feel humiliated infront of large crowds. A great pianist sold the show on Saturday night but was soon ruined by a young security guard who appears to be awaiting and can’t wait for the chance to be throw someone out. Hope that they soon sort out the childish security wanting Agro and begin just catering a goreat night out in Reigate!

Great club for cocktails and music!

It would get more stars except for the fact that the piano is the first thing you walk into when you get upstairs. They moved it a few weeks ago and it now takes up a huge space where a load of people used to be able to stand. As a direct result it's more cramped around the bar area. The second thing is the manager there has an attitude that simply doesn't work in that environment. He seems to look for any reason to throw people out rather than entice them to stay. I've seen him randomly walk up to people to "have a word" for no reason at all. I've also seen him get people thrown out for no particular reason. Despite him and the piano, it actually gets a good crown in there!

Extremely rude and aggressive bar manager. Was storming around the bar pushing past people. Picked an arguement with someone knocking several of us out the way and ripping my bag in the process. He came back past a little while after and I said to him that that he had ripped my bag and hurt several people, he responded by screaming at me about an inch from my face and storming off. The door staff were great however, and even said that he 'was a nutter and you don't want to get in his way'. Totally unacceptable for a bar manager to behave like that. Shame because it could be a nice venue if run well.

Nice place to go t0 have a drink and 💃

Very disappointing Not a good experience at all Unfriendly unwelcoming rude What is that doing in reigate?

Great spot! Good atmosphere ! Friendly and helpful staff!!! Highly recommend!!!

very very fantastic time a New Year's Eve they look after all my friends in college the the most amazing time had it Urban9 many thanks.🍸😀😀

Great bar, really friendly staff a bit expensive though

Good music, nice venue, service can be a little slow if lots having cocktails as they take a while to make

Trendy bar on the high street with great music and friendly staff prefect for a night out or private event

Pianos, Dj's and good cocktails! Perfect night out

If you like potentious then visit this bar! Botox galore here!

Quite small space. Not great food.

It wants to be the new 'Tickled Ivory' in Reigate. Should have a bar or club feel but still attracting the wrong crowd to elevate it to a premier position!

Great place for a night out. Starts off sophisticated with a piano then the music kicks in, a mix of old and new dance classics. A good mix of people too, not making you feel older and out of place! However, bar service is very slow. They need to speed up a bit on their cocktail skills. But very good cocktails though. Ladies mixer tap doesn't appear to have cold water! Stuck on hot and scalding hot. Plus the basin keeps getting blocked.

Without doubt, the most welcoming door staff I have ever encountered. Dj played some great tunes and venue is a great spot for a few drinks.

Had a fantastic hen do at urban 9. Marc and his staff treated us like royalty.I would recommend it to anyone. Food was great as well.

awesome - went back out in Reigate for first time in years. Urban9 is like having the good old piano bar back.

The bar itself is a great place for 40 somethings to meet and and enjoy live music and a cocktail or two (albeit rather on the expensive side). The bar staff are chatty, knowledgeable and work very hard to make your visit to Urban 9 a pleasant experience. However, anyone using this establishment should be aware that the management are notoriously bad at paying their staff. Many are overdue wages and I personally know of one who has made numerous attempts in person, by phone and in writing to get paid what is rightfully owed to him only to be consistently fobbed off with false promises. This is not how any business should treat their staff.