@NP20 Bar and Kitchen in Newport

Food and service is hit or miss. Sometimes it’s very good sometimes it’s very bad

I was looking forward to visit this place for quite some time and finally the day has come. I was very excited to visit as heard many good opinions about the place. We've made reservations for Sunday lunch time as heard there is always busy however from first steps in we saw that there was only one more table taken apart ours. We've been sat down to a very wobbly table however before we notice it there was no one on the floor to speak about it so we decided to change it to next one. When member of the staff show up we informed they why we do that and they just say "it's fine" and walked away. We ordered 3 mains. Food was average which was big disappointment as I was expecting much more from such a brand like Mercure. During the meal we finished our drinks but there was no one from the staff to ask for another round. We get desserts, fudge cake and cheese cake which was just average defrosted cakes like in most pubs. It is really a shame that this visit went down the drain as the decor is really nice and I was hoping to have my to go place in there.

Food: For starters we ordered the fried king shrimp and selection of bread. Shrimp cooked well and rich in flavour but not overpowering, bread seemed to be baked fresh with the only caveat that salted butter would have been better. Overall starters very good. For mains we ordered the chicken and chorizo tagliatelle, and pork belly. Chorizo in the tagliatelle was underwhelming but chicken and pasta were cooked well, slightly oily. Pork belly was 10/10, simple but classy. Unique flavouring with the black pudding mash, pork belly nice and crisp on top and juicy and tender underneath. Although more colour on the plate would have been appreciated. Service: Waiters were very professional, friendly and chatty, very good service. The meal cost £54 for the previously mentioned two starters and two mains, and two (non-alcoholic) drinks. Chilled water given at no extra charge. Atmosphere: The atmosphere was very quiet as there were not many other customers, although we did visit on a Sunday evening. Music would help the atmosphere. Despite this the decor and vibe were very pleasant and classy, not too minimalistic. Industrial style ceiling was done very well unlike other popular restaurants. Overall would visit again and would recommend.

The prices are reasonable and the quality of the food was very good, freshly made sauces with the steak are amazingly tasty, and our steaks were cooked to perfection. Services very good, staff were really lovely. Can’t fault this place, will definitely be going back and encouraging others too. Roof terrace perfect for summer evenings!!!

Such an amazing birthday meal here. Our waitress Alice went above and beyond and even bought out a birthday cake and sang happy birthday. Made us feel really welcome and special. Food was amazing! Would definitely recommend the burgers! Can’t wait to come back again :)

Food was OK… Cheesy Garlic Bread was over cooked, fish was over cooked and pasta was ok. Service was very slow, had to constantly try and find someone to ask for a drink etc. Very over priced for rubbish food. Not great first impressions of the food and service I’m afraid, which is a shame as it’s a lovely place. Probably wouldn’t go back.

Really stylish place and delicious food! A real needed addition to Newport city centre.

"I recently had the pleasure of dining at the Mercure NP20 Bar and Grill, and I must say it was a delightful experience. The ambiance was warm and inviting, with a modern yet cozy atmosphere that immediately put me at ease. The staff was incredibly friendly and attentive, making sure that my dining experience was nothing short of excellent. Now, let's talk about the food. The menu offered a great variety of options, and everything we ordered was absolutely delicious. The chef clearly knows their way around the kitchen, as each dish was expertly prepared and bursting with flavor. Whether you're in the mood for a juicy steak, fresh seafood, or a flavorful vegetarian option, the Mercure NP20 Bar and Grill has something for everyone. Not to mention, the bar selection was top-notch. The bartenders were skilled at crafting both classic and innovative cocktails, and the wine list was impressive. It's the perfect place to unwind and enjoy a drink after a long day. Overall, I can't recommend the Mercure NP20 Bar and Grill enough. Whether you're looking for a fantastic meal, a relaxed evening with friends, or a special celebration, this place has it all. I'll definitely be returning soon to indulge in more of their culinary delights."

Had a fabulous meal yesterday at NP20. Poppy was a fabulous host for us and was very accommodating.

Describing itself as ‘…vibrant and contemporary…’ the NP20 certainly has attractive decor with a post industrial theme and a selection of tables and booths. However, at lunch time it is anything but vibrant as we were the only guests. We have been looking forward to visiting the restaurant for quite some time but rarely get into Newport so took advantage of a rare visit. The staff were lovely but looked surprised to see guests and we should have turned around and left at that point, but sadly we didn’t. Once seated we ordered drinks and some fairly straightforward meals (Fish & Chips and A Classic Burger). As we waited for our meals we enjoyed our drinks but looking around we could see the tables whilst all set were still covered in salt and pepper and our pepper was empty but not a big deal. We watched the ‘chef’ arrive and the meals arrived in good time thereafter but the fish was overcooked on the outside and the batter was still gooey on the inside, the tartar sauce was inedible. The burger was cheap meat dressed up with a little coleslaw and cheese. Both meals came with a reasonable portion of chips but very boring standard frozen chips. I asked for ketchup which came in an uninspiring McDonalds style plastic tub. We were both hungry but neither of us finished our meals as they were that poor. I can’t believe that a hotel chain of that standing could lack the passion to want to offer more inspiring meals made from fresh ingredients! As you might guess we won’t be going back!

Amazing place, love it, exactly what Newport needed. An amazing place to bring friends.

Newish bar in Newport, went for drinks Friday night. Great atmosphere, Newport was in need of places like this.

Came for a meal on a Friday night, excellent choices both food and drink wise. Some unusual takes on some classic dishes. Excellent service from Poppy who was also very patient with my partner who had tons of questions! Would urge people to try before yet another decent eatery in the town centre closes due to lack of custom

Tapas & drinks on the sun terrace on a beautiful sun drenched evening was a perfect end to a hard weeks work. It was excellent value, service & the setting perfect too. The Mercure is another gem in the centre of Newport helping to make our city centre more vibrant.

Beautiful tapas with generous portion sizes, enjoyed on the sun terrace. Great setting, Highly recommend.

Outstanding food, amazing service. Lived in Newport my whole life, some of the best restaurant food I’ve ever had in the city. Would definitely recommend and will be going again.

Was staying here overnight, so dined in this restaurant and the food was lovely, had a service with a smile off Khalis and nothing was too much trouble for him. I had chicken and mushrooms for my main, followed by the chocolate marquise, washed down with an orchard pig truffler. Amazing! Can’t wait to come back for another stay.

Wouldn’t think to eat at a hotel but I’d heard good things about it. Glad we went. Had a lovely veggie tart and the service was really good too.