North Stafford Hotel in Stoke-on-Trent

Amazing food highly recommend everyone trying the food out amazing stafff really enjoyed my food never let us down keep up the work guys 😃

Ordered Sunday missed my order brought my desert back melted and Monday they took my payment and did not come and haven’t got my money back won’t be ordering from here again

Took them 2 hours to deliver the food. When we called chasing for our order they promised a bottle of pop FOC as an apology - poor apology - and then didn’t even bother to apologise when they eventually did show up. We then called up saying the service was poor and their response was “no comment”. Awful service. Also food was cold so pointless anyway.

Have been ordering here regularly for a couple of years now. One of the most consistently good takeaways in the area. Love the chips, always crispy 😋 value boxes always great size portions and prices are really good. The 'boss' is always happy and friendly - well done guys 😁

The food quality was poor, as was the attitude of the staff. We ordered some sides to share whilst having a drink, fries were burnt and tasted as if they had been cooked in old oil, we asked the waitress for some fresh ones. The waitress took the food back to kitchen and returned to advise us that the chef said that's how they are supposed to taste, and that they would not provide us with any fresh fries. Im not sure where burnt fries are standard, but the food and attitude of chef means that we would not recommend anyone visiting this restaurant. I have visited many Marston pubs and have never had a negative experience. We were made to feel very bad by the attitude of the chef.