Eastern Delight Longton in Stoke-on-Trent

Took them 2 hours to deliver the food. When we called chasing for our order they promised a bottle of pop FOC as an apology - poor apology - and then didn’t even bother to apologise when they eventually did show up. We then called up saying the service was poor and their response was “no comment”. Awful service. Also food was cold so pointless anyway.

The food was cold and I didn’t receive what I’d payed for.really disappointed considering over the last 15 years I’ve been paying your staffs wages as a customer Not happy!! Even tried to throw the food out for the animals but even they wouldn’t eat it!!! What a joke!!! What’s happened to your takeaway???

I remembered why I stopped going now… Cold dry chicken and other meals luke warm

Really friendly Staff, nice food.

You should work on your delivery l have been ordering from your store for more than 10 years now but since last year l have been getting a lot of disappointments eg delivering things missing from the box l have to call the shops getting changed for extra then not receiving what l have been charged for please try to restore original service its disappointing

Excellent quality of food and great customer service Highly recommended

Excellent food, never been let down. Polite staff to. Keep it up

Asked for extra Donna meat didn't get it door meat dry as if warned up in microwave am sad as liked the food but will be the last time I order from them again only time food is good is if it has to be cooked on the grill

They have a great menu with lots of special deals .eg Meal deal 1. Meal deal 2 etc We had meal deal 4 . £30 3 poppadoms & chutneys 3 starters which were 2samosas,2 onion bargies, portion chicken tiki. 2 rice's 1 large chips 1 garlic nan X 3 curries of your choice We ordered an extra garlic nan taking our menu price to £33 which worked out at £11 each for the 3 of us.. The food was great and plenty of it ..Will defo be calling again when I'm in the area again.. The staff were helpful & it was cash only which I think is great we need to all spend cash to keep it... Only discreption I had was that I was being charged more than what the menu price stated .I know that it was only £1 extra but after I explained that the menu says £30 on your advertising you can not charge me £31 with extra nan taking it to £34 so I was not happy but paid the £34 and after a brief discussion explaining and showing them on my phone I've over 202k views on my google reviews and I will be reviewing my visit here ...they gave me back my £1 ..... the £1 means nothing and it's the principle to me I explained ... The food was great and like I said I will call again in the future and maybe they will be more aware rather than me . 5 stars for food 4 stars for service ( overcharge) I will review this on my next visit

Omg had the best curry deal from here 10 pound for a curry of your choice 2 poppadoms and chutney and a massive naan bread and the best bit it was big enough for 2 people easily will 100% be going back for another absolute bargin

1st of all I requested a lamb curry but was told curries not available from 1am. I ordered a large lamb 🥙 kebab in pitta bread with no sauce & salad. £7.50. the driver said it was £9 I gave him a £1 tip. I told him he got my order wrong could he take it back please. He refused. I rang kebab shop told me it was tough refuse to rectify my order. The food service & food to say wow 😳 shocking. I will never order from here again & recommend nobody else does. It was I thought reasonably priced from the menu. Sometimes even an apology & providing the correct thing to do. I told him I was going to leave a negative review he told me ok get on with it. Customer service shocking. I had to leave my house to go to the delivery driver. Will b contacting c.a.b to escalate 2mrw. I'm hoping speaking to a manager 2mrw will help resolve the issues.

Ordered from here many times but tonight will be the last! Part of the order was wrong, meant to have had mozzarella sticks, instead was a few chips, salad & 3 chicken nuggets (god help whoever was meant have them or orders them in future). One pizza was fine but the other was a right mess, stuck to the box as from the looks of it, it had be squashed. So I called the takeaway up and they sent a replacement pizza out and the mozzarella sticks. Open the pizza up and find a big hair on it. Call them back up and they refuse to give a partial refund and would only give a full refund if I gave everything back which doesn’t work considering I’ve ate the one good pizza they sent the first time. Would only give me a discount code which is no use when I won’t want buy from them again. Listen to the reviews people! Do not buy from this place.

Found this item in my chicken tikka masala. Don’t no what it is but I will not be ordering from here again.🤬

Ordered a 12inch meat feast pizza turned up in 25 minutes later perfect temperature and great taste . decent price to .

Due to your service I'm degrading your service I will not buy anything from again

Last night I ordered chicken tikka massalla. And fried rice. I recieved some bright red dish containing chicken but nothing else. It was cold and without flavour £15 waisted. Thank you eastern delight

Ive been using this place for over 20 years, and today i im astonished at how badly i was treated. And now they have lost not only o e loyal customer but the custom of my entire family. Ill go else where from now on and i urge everyone else to do the same. Visit Flames or Nigde instead anywhere but here.

Good kabab and chips. Guy in there is super chill and alot of food for price

Customer service awful waited over two hours for delivery came cold not even look warm rang up to be told by the employee I can’t deal with this right now !!!! Will not give a refund, we will definitely not be using these again dreadful customer service and food.

I’ve had from here tonight my food was cold even tho I live just behind the shop not good how far do you need me be please start taking payment links cause I could of picked up my food there and then not good gentleman

My Order, all mixed meat, chips ,salad side order naan bread 2 veg samosas. Driver turned up £15.30 for cold donner meat and chips 2 samosas and a sweaty naan bread. Got the order wrong plus payed twice the price

One star hygiene and in need of a good clean. Would not eat from there again..

Food very cold could only send food out again so means got wait even longer for food

You would be wasting your time money ordering here.

I orderd a piece of chicken and chips and I wanted to oay in cash the specky with his blue car driver comes to my house and when I give him the cash he says I'm 2 pence off I give him 10 pence extra and then he dosent give me the remeing change that specky cheating driver needs to be fired for his attitude aswell he based in my dokr

Had the 2 nans meal last night it was trebbile it was on a wrap instead of a nan bread it was stone cold won't be ordering again

Order was short 1 meal , there was no salad on kebab wrap (which was ordered) tried calling back phone was engaged for half-hour by which point I gave up, will not be ordering again

Been using Eastern Delight for years and their pizzas and curry are excellent. Can't fault flavour but delivery time is very sketchy and the biggest issue is they often forget parts of the order. Not just 1 sometimes up to 3 items from an order. They do send out the replacement if you phone them but it takes another hour and it's usually cold by then. Running out of patience unfortunately.

If you eat from here you deffo got worms

Overpriced food for what you get bare minimum of salad garnish food wasn't even warm I wont bother again this rubbish was available couple year back for far less money i thought id try again takeaways get far to complacent and its not cheap to buy

Done a order for the family called up as food hadn’t arrived after 1hr of ordering called up and was told it had been left the take away for a while and will be here soon, 20mins later still hadn’t arrived called up again to be told he is 1 minute away 10 minutes later the food arrived. Had to put in the oven to warm up as it was cold and it was too late wait for a new order as the kids were hungry. This has not been the first time and lately the place has been going downhill. Won’t be ordering from here again now.

I have been a loyal customer at this restaurant for over 4 years, since back when they used to open in the afternoon. I know this place very well from frequently ordering with friends and family in the past. Unfortunately, after two disappointing experiences in January where my food arrived cold, I don't think I can order from here again. On my first order this January, the food was very cold. I thought maybe they were just busy that night, so I decided to give them another try. However, the food on my second order also arrived cold, which was very disappointing. Cold food can really put a damper on a relaxing night in front of the fireplace with a movie. For the price I pay, I expect hot, fresh food. After being a loyal customer for so long, it's unfortunate that these cold orders have led me to take my business elsewhere.

Absolute disgrace Been a regular customer for many years Last few times the quality of the food has been poor. Food has arrived cold with my drinks missing every time Staff are so rude when you ring up My drink was missed out I rang the takeaway They sent out another drink within 20 minutes I had sent my food back with the delivery driver as it was cold and had been crushed in the box Never revived a refund Nor did I get a call to apologise Absolute waste of space will not order again started to use hotspot in Bucknall much better service and quicker delivery even tho it’s miles away

My order came,my food was cold dry and not the correct sauce I asked for. Sent me another set of food out and it was still very dry

Missed items, went back down , fiarplay to shuaib! Good guy apologised and give me the money for the full order back, that’s customer service not being ignored . Thanks and now I’ll be back cuz he’s a good guy and good staff

Ordered 7.55 still no sign at 9.20 rang to be told it was on its way, 9.40 still nothing ring again to be told it should be here soon now gone 10pm and still nothing, service as gone terrible, regular customers aswell, time to take our custom else where

Food arrived cold yet again, over an hour wait ,complained to the delivery driver about how cold the food was the driver started to man handle the donner meat with his bear hands,so gross ,rang the shop to complain and got no joy,even the can of pop was missing, won't be returning

i have ordered chicken shawarma two time they didn't do the right things didn't put sauces on it & even i have told them &. there service is very very poor & gave me freezed shawarma. please Don't buy anything its just a waste of money they didn't ready food properly. Same mistake done by them everytime when i complaint they didn't take any notice & staff was also not good

I ordered them and they delivered me the food after 1.30 hours and the excuse was the delivery was far which is not true as the distance was just over 2 miles . Very bad service .. should work on delivery process.

i can't believe i orde 1 pice sf with salat and another one and they sending 1 with 2 pice sf is the worst online ordering 🤯

Food was cold and drink was hot not ordering anything from them again

Just orderd a meal 17.90 then to be told when rang up ill get money back in my back in me bank in 3 day's 🤔hey dunner WHY 🤔

Placed order at 6:22 pm and didn’t receive until around 8:15pm. Chips were cold and soggy with hardly any mayo, onion rings were cold and soggy too, and the outside bit on the wings was soggy as well. When i usually order it’s really nice.

Ordered from here tonight waited an hour and 20 minutes for a bog standard chicken meat box for it turn up be cold and not edible used to higly rate this takeaway but its gone downhill will not spend anymore money here

Past few weeks the pizza always cold late delivery shame use to be the best place but not worth bothering anymore

I been a great customer for years. Even ordering from friends and family house. 4/5 times my pizza been freezing. The staff do nothing about it and don't care. Rude. I told them I waited hour and half and the kids was hungry and still didn't care and said nothing they can do about it. This has been more then one Occasion. Losed a good customer due to freezing pizza and rude staff shouting in the background about my pizza. Delivery staff sit outside my house for 20mins on his phone before even knocking on my door one time. Disgusting service Disgusting food If u like cold food then eat here Do not value there good customers at all.

Wouldn’t waste time or money with these. Food takes over an hour and when it does arrive it has to be microwaved. We’ve tried here multiple times and things just seem to be getting worst rather then better!

2 hour wait. Half my order came

Ordered a eastern delight sizzling kebab for £15 today. Extremely disappointed! The whole 12inch pizza box was just full of chips and salad. There was hardly any kebab in the box. Complete rip off!! Disgusting customer service too when I called back to raise the issue.

Very very very disappointed. Wrong order and we were supposed to go to the shop to collect it. Quite rude and arrogant

Probably the best curry I have bought in Longton. Well done lads.!!!!

Ordered Saturday, what a disappointment...! The naan bread wasn't cooked properly and should never be called a naan bread, it was more like a wet oatcake..! The salad, well, I've seen more in a rabbit hutch and probably more appealing. The fries were soggy and half cooked. Shame to say it went in the bin.

My order was incorrect I asked the delivery driver to go get the rest of my order and never came back

Waited almost 2 hours for my delivery so I called them and they hadn’t even started my order absolute waste of time

Such a lovely take away food is Awesome

I have food often from Eastern delight always nice hot kebabs, pizza, burgers. The delivery drivers are friendly & polite

Absolutely shocking customer service stay well away from this takeaway if your after good Customer service

Fab food. I was really surprised to be honest

Haven’t had a curry in ages because they all taste the same. But had a mincemeat dupiazi from here tonight and it was the best thing I’ve tasted ever! Absolutely amazing! I’d 100% recommend! And the poppudums were crispy too! Absolutely perfect 🤩

Food arrived cold. Cheese cake was frozen and I didn’t get the one I ordered. When calling up about this they ran out of the one I ordered and instead of contacting me sent me a random one out that was frozen. Also covered in nuts that I’m allergic too. The man was rude on the phone and clearly doesn’t care or wants to give any suggestions to resolve any issues. Even an apology would have been appreciated but I didn’t even get that. I’ve ordered from here a few times thinking it’s just a one off but now a frozen cheese cake cover in nuts that could have killed me and I didn’t even get an apology is disgusting. Not ordering from here again also the 4 star food hygiene should be reviewed as some states I’ve had from here is appalling.

Large doner on naan bread with chips was £8.30. 11 streaks of thin meat . 16 chips. And the naan bread was chapatis.

Slight mix up, collected & was given the wrong food. Shouted back by the young man so no harm done. Great good though ☺️

Have just had the nicest 2 pizzas we have ever experienced. The dough was fantastic and light. The topping was great. 5 star experience. ***** well done!

Great food and excellent friendly service 👍👍

Had to wait over an hour and 15 mins for 3 burger box meals chips where stale the burgers was tough and the cans came warm I usually order from this place but the service has gone down hill I rang up and spoke to them about it but they only offered a discount on the next order like I’m seriously interested in that previously ordered pizzas from there and they was cold too it’s a shame because it’s the only place I know that does korma pizzas also the delivery drivers try charge you more so either pay online or make sure you remember how much your order was not worth spending your money here go somewhere else also bars in mind this place is a 5 minute drive from where I am and this should not be happening

Had 2 takeaways from here and both were spot on. The 2 pizza deal is really good value and the pizzas themselves were fresh, hot and really nice. Delivery was really fast too both times. Glad I gave this place a go after I had the menu posted.

Great food, just tried the chicken tikka marsala pizza, it had a lovely sweet taste, 😋

Any 12 inch pizza £7! Or 2 x 12 inch pizzas for £11. Super friendly staff too

Very disappointed 😞 waited a long time for this!!! first one is supposed to be large and the lamb is missing and second one missing salad and suppose to large £16??????

Terrible customer service! Wrong pizza came for the 3rd time and was told if i wanted the right one i would need to pay again, ripping people off!

We used to have another regular take away for over 10 years and it's gone downbank so we changed to eastern delight and I think this is our new go to place brilliant food

I ordered a pizza and I came with mushrooms even though I put in the comments nothing else on it except what I selected and they sent it with mushrooms so I have called up and ask if they can sent me another one as I am allergic to them and they said no they can't do anything about it I would not recommend

My curry deal had the chips missing,it was inside a bag Cus it leaked so hardly any in container,all food was cold,wasn’t very nice at all onion Bernie was nice,sent wrong flavour cheese cake but it was lovely.wasn’t very impressed at all

Had a curry, have to admit hopes weren't high.... Absolutely brilliant!! Waaay better than other specific Indian take-aways I have used in the area. Chicken Vindaloo, Pilau Rice and garlic Naan was one of the best I have had, top stuff and have used plenty since!

My son always gets a pizza and my other half a kebab, and they love them. I get the curry deal. Curry, rice, nan, poppadoms and mango chutney. Absolutely bargain. The Lamb Dansak. Gorgeous flavour and tender lamb. Love this place.

Absolutely awful DO NOT order from here! Only had 2 pizzas took 2 hours to come on a Monday and it was stone cold.... Go to Blurton Bites instead 👍🏻

Excellent kebab fresh salad kind and patient as I kept getting my details wrong excellent service delicious 😊

Absolutely awful. Taken over an hour to deliver x2 chips in naan with donner meat and onion rings. Was barely warm. Chips over cooked and hard. Onion rings over cooked and soggy. Nearly £15 quid for over cooked cold food 🤬😡😠

I order regular from here and the food as always been nice. Tonight I ordered pizza and chicken tikka kebab with salad and garlic mayo as I usually have. The pizza was normal standard however the kebab was really poor. No lettuce 1 slice of cucumber and the seeds from a tomato do rate as tomatoes. You have always been our go to takeaway but not no more. There are plenty of takeaways within the area. You cannot class what you served tonight as a large kebab. You have just lost a regular customer who orders more than once a week.

Good, fast and delicious food very good staff fair prices highly recommend it

Driver asked me for a fag and food was cold never again

Do not order from this lying cheating take away! We are regular customers and the manager is one cheap and stingy nastyy person lying about offers they have on different days, charging me extra and then telling me to come back for a refund after he overcharged me!! DO NOT ORDER.

Having been a regular customer normally very nice today for the third time very disappointed chicken was OK but chips were luke warm hard and had obviously been reheated pizza hard round edges so will be taking a break from any future orders until quality improves

Had a takeaway twice in 2 weeks both takeaway have bin cold not even hot the members off the staff are absolutely disgusting the way they talk to you not ordering from here again

The chicken tikka masala pizza is the best thing since sliced bread!

I've not been here but those burgers look good

Not the most friendly walk in service, but the food is ok

Fab when dealing with Birthday drunkerd me and co thx.

After ordering regularly and being disappointed most times I decided to try somewhere different as they never seem to get the order right I tried again tonight and surprise surprise something was missing i rang up straight away explained the missing item I was told they'd send it straight away 20 minutes later I ring back and asked where it was and that other food had now been ate he said it was on the way and hung up very unprofessional and definitely won't be using again the chips I'd waited for were clearly reheaded overcooked and vile definitely gone downbank

Arrived quickly chips had obviously been reheated inedible, a large kebab wasn’t even a small waste of money went in the bin if you leave a review on through there site it only gets seen if it’s a good one, most of the reviews on there site are fake left by “Neil” who obviously orders 3 times a day and leaves a review every time the place can’t provide decent food so yourself a favour go elsewhere

Food arrived after 1 hour and cold. Usually good from here ???

Absolutely devastated.. After using them for over 8 years... They've ballsed up again ... After waiting an hr an half for food and aving the wrong food delivered they said sorry its on the house next time ...so like tonight i ordered my food told them the date they got it wrong They said sorry its not on the house not doing it absolutely disgusting shame on you thats after 1hr 30mins not on sort yourselves out

over an hour waited and food came freezing cold. Have used this establishment for a few years now, no issues, something must have changed and NOT for the better. If its down to the driver...get a new one!! waste of money its in the bin. cheers will give a miss in future.

Ordered chicken Korma pizza on half price day and wasn't disappointed., excellent.

My Favourite fast food out there carnt beet the zinger burgers

amazing!ordered food and it had arrived in 10 minutes!!!amazing staff and super friendly

I have usually had very nice food but recently, I have unfortunately not. I ordered a wrap meal recently and at first taste and glance it tasted lovely, but I woke up the other morning with me throwing up and having diarrhea. Now this was the only food I had that day besides a bowl of cereal. I will definitely be reconsidering next time I order a takeaway

Over cooked and burnt chicken salad looks off 1st time ordering won't be goin back

I normally order from here every week but lately the food has gone up in price and down bank in quality I have a burger chips and chicken last night and the chips are dry the chicken gave me belly ache and made me ill. Also the delivery men always short change me so I said last night I'm down in change and he argued with me and was a rite moody sod

wrong food delivered, actual food order arrived 1 hour and 20 mins later with no apologies, don't think they will get my business again