NO.1 WOK Chinese Takeaway in Stoke-on-Trent

Very bad service and food . The takeaway owner is very rude .😡😡😡

Very bad service and very rude owner. Did not take the order correct . When asked the lady owner was very rude. Never will go back again😣😣

Have used No 1 Wok quite a few times before never had bad food or service until tonight, got email confirmation at 18.50 still waiting for food at 20.00 called them said they'd not received order said I had confirmation then changed their mind to say oh yes have order it will be another 20 minutes. Asked for some kind of goodwill got told will add a bottle of pop. So looks like order hadnt even been started.....food eventually arrived at 20.25 very disappointing.

On par with restaurant standard food, always hot. Best crispy beef that I’ve ever had from a takeaway, the list goes on and I could be a while so I will ask you to try it for yourself.

Hot and sour soup, aweful, binned it, worst I’ve ever had. House special curry, dreadful, worst I’ve ever had. Dragon in west end stoke is the best for Chinese takeout

Been using this place for years never had a problem until tonight. Don't get me wrong the lady on the phone was polite and the delivery was just over half an hour Which was good however today The food tasted bland and we couldn't eat it Chicken fried rice no flavour tasted more like boiled rice not sure what's happened tonight as it's normally brilliant.

My Mum & myself really enjoyed our takeaway. Staff were friendly & brilliant. We had Chicken and mushroom in black bean sauce and Beef and mushroom in black bean sauce, which was delicious. The prawn crackers were lovely!

This is the best chinese takeaway in north Staffordshire. The food is absolutely delicious. i love the Chicken Curry, Salt and Pepper Chips and Chicken Fried Rice.

2023 EDIT: After 3 years of going to these guys. Never going back. 2 hour wait for food with not even the courtesy of emailing or contacting us to make us aware of the delay and being hung up on when we do call. Loyalty means nothing to them. Good riddance. 2021: Easily one of the best in Stoke. The Grilled pork dumplings are restaurant standard (best I've ever had), the crispy chicken rolls are rammed with filling (medium size) and their Egg & Pork Foo Yung is super tasty. Also, we tend to book home delivery and a specific time so that the food arrives ten minutes after we've all come home, and their punctuality has always been spot on! Keep it up.

Been using No1 wok for over 12months now, food is lovely, all very warm & good quality!

Ordered special, chow mein , basically large pot of noodles with bits of chicken and other indescribable meat tasteless. absolutely awful. I could’ve gone local Tesco’s and brought some noodles and added bits of chicken with soy sauce tasteless awful please don’t use this place you will be disappoint.I phoned to to complain and member staff said would you like me to resend your order. I said don’t see point if it’s going be same quality as before and lady decided to put the phone down🤷‍♂️

Friendly staff and and food is so delicious. Best Chinese takeaway in Stoke.

Walked from the truckstop to get a meal. They dont do card payment! Online they do! Whats the difference? Oh you have to have a certain amount for delivery! The meal i wanted was £6.60. Delivery less than 300 yards......... well lets say i aint payin it.

Always fresh food.friendly staff nice food

Favourite Chinese take away it absolutely wonderful food

By far the best Chinese in town 🤤😁

Fantastic! They make absolute delicious food and I would definitely recommend coming here!

Bloody awful! 3 meals all wrong, the beef was disappointing to say the least! I've been a customer for nearly two years, always been happy before. Never getting my custom again. What a shambles. Threw my meal in the bin!!!!!

Great takeaway and food faultless so far.

Well what can I say. Shame I have give 1 star I'd prefer 0 star rating ''online options'' What an awful takeaway food smells and tastes like cigarettes waste of food. £36 in the bin rang the chinese too explain all's they can say is we sorry. What a terrible experience never again. Steer away order from else where

Ordered take aways from here on a number of occasions,the food has been on time or early hot and very satisfying and tasty ,to my taste it's literally the number 1 wok .. highly recommended

Absolutely dreadful service!! Ordered food at 17.45 and by 19.25 still no food. Rang to be told it was with the driver who had left 25 minutes ago and would be with me any minute. 20 minutes later still no food. Same girl told me on next phone call that it was 5 minutes away. I told her seeing as it had been with the driver for 45 minutes it would be stone cold and would be given back and i wanted a refund. She left me on hold for 5 minutes to say yes, they'd refund me. Not had any confirmation of this yet, 20 minutes later. £37 and a hungry family of five sat here at 20.10. Disgusting, will never order from this company again, shocking service!!! Avoid like the plague!!! There are much better chinese takeaways, i wish i'd have stuck to my usual. Will not be back to no 1 wok again. They tried to blame it on traffic, i live 5 minutes drive from the shop!! Pathetic!! I will be chasing that refund for sure.

Hands down my favourite Chinese restaurant, the food is incredible! Really generous portions, always piping hot, not greasy, high quality. Can't say enough good things about them. Steamed dumplings are top tier! Thank you 💛

What the hell is going on with their reception! (1 Star based on the reception with the call ) somebody clearly new , as I have had these before food is okay but this new person on the phone don't have the greatest skills and will get your order wrong , I asked what a certain thing was on the menu, then she could not even give me a answer, just said , "I dunno". Wow sort this reception out

Unfortunately we have had great experiences with number 1 wok until today. Someone new was taking the order and sounded like she struggled with it. She even read back to me the correct order. On arrival two dishes were missing and I was informed these were not on the order. I specified these two things very clearly. To my surprise the young girl was arguing back. I was then informed we could pay for the other items which I was surprised by. The prices have also gone up dramatically as well. All in all, bad experience. Next time we will be ordering from elsewhere.

Really good food... Containers have got smaller, so dropped a star.

Very friendly, helpful and the food was incredible

Excellent quick service as always

Best Chinese takeaway! Good portions Really tasty Not greasy! Do delivery Friendly and obliging staff who cater for allergies when required

Food came was really greasy rang they said that’s just the way it is will never use again customer service terrible

Excellent Chinese, food is amazing!

Best chineese I've had !..food was hot and not greasy finishing it for my dinner today !..will be ordering from here from now on ..lovely food!..

Take away shop good Chinese food

Best Chinese in Stoke on Trent, always hot and fresh food wouldn't go anywhere else

Great food so much so I travelled 10 miles to collect. I would of given 5 stars however the prices are a little steep when your buying for 6 people

Nice food but getting prices going up constantly and portions not very big.

Food was hot all the time, delivery driver polite, well recommended good value for money.

Lovely food. And it's my favourite Chinese takeaway. Food is great.

Went into shop ordered meal and when we got home 1 meal was wrong phoned the shop and they told me go back and they would replace the meal in the mean time my meal went cold and was not very nice I didn't warm it up as it was prawns .I had also been over charged when I told them they gave me 50p back but when I worked it out I was overcharged by nearly 4 pound won't be going there in the near future.

This chinese is the best in stoke on trent.The food is lovely.good size portions.The place is spotless would highly recommend.We collect never had a delivery but the foods 100% bob on.

Really nice food -we ordered Beef Chow Mein, Salt n Pepper Chips and Chicken Satay - all big portions and freshly made

Quick service, good quality food.

Me and my other half love the food here. This is our go to Chinese takeaway. The crispy shredded chilli beef has been the best I've had in about 6 years. We always order to collect and it's ready in 10 minutes. Our favourite takeaway for Chinese food 🙂 Thanks guys

First time using this takeaway. The food arrived hot delivered by a polite and pleasant driver. Food was very hot and tasty. Probably the best crispy beef I have ever had. Sweet and sour chicken balls very nice and the Singapore chow mein gorgeous. Will definitely be using again.

Got told food would be 45minutes to an hour. 2 hours later and still not delivered. I rang the restaurant twice and got told the driver was "Nearly there" when I asked the guy if the food would still be hot I got a response of "Probably" I will never order again.

Very clean and the staff and service great, awsome family run business. The food is delicious.

Food always fantastic from here - the only time I go anywhere else is when they're closed!

Always enjoy the food from here.

Really lovely food, not as greasy as other Chinese takeaways. Friendly staff

Order from just eat to find 1hour later its was declined by the restaurant because they said it was to far and they were busy i live 2.5 miles aways and its said they deliver within 3miles think they need to change this on just eat !!

Excellent customer service and food is unbelievably good

Picked up a take away and the food was lovely, quick service and not expensive, fresh and really tasty

Placed an order through Just-eat and the payment was taken, then received and email from just eat to say the restaurant had declined the order?! Now I have to wait for the payment transaction to be reversed! Well done no1 wok, this was my first time ordering, will not be again, and if you’re too busy on a Wednesday then god help what your service is like on a Friday/Saturday night.

Very very disappointed, they got half the order wrong- when I called back they said it's too far to bring the correct order- unless I pay the delivery charge again- which was already extortionate at £4! The food was sub standard. Ribs small and fatty. The chips were poor. Won't be ordering from them again!

Dreadful. Ordered a chicken omelet and there was more shell than egg. Wont use again.

Fast and lovely food. Open on a Monday. Closed on a Tuesday.