Newhaven Kebab and Pizza in Lewes

Staff basically shouted at me over the phone for making an online order that was 6mins down the road Absolutely useless and rude

Thanks to all the lads down at my local go to best pizza 🍕 in town all the best baggie mark number 8 Western Big shout for gavin great 👍 on the road and on the phone

Ordered a doner kebab and chips. Freshly cooked while I waited. Massive portion and tasted lovely!! Good prices to. Highly reccomend

Whoever just served me this kebab, thank you! Apologies for being on the phone while you served me, didn't mean to be rude! Lovely massive kebab, just what I wanted!

£13.50 for a large shish kebab, taking the Michael I'm afraid.

Absolutely appalled is the least I can say for this take out! Let’s me make this simple for you as the man on the phone only seemed to know how to be condescending and point blank rude. .don’t ask for a plain chicken and sweetcorn pizza and make sure you don’t double check they do that as you may end up with a tikka surprise. .don’t phone up asking what was making the pizza spicy and taste weird as I have really bad allergies and can’t eat certain things 3. And then when asking them about what the spice was he then started telling me it had nothing spicy in it that it was a plain chicken and sweetcorn pizza , and then I said no it’s spicy I can taste it it is spicy , he then goes to say it’s only curry powered and other spices “their spices but not spicy” that is the words he said and then i the went on to say I cannot eat this he gets very rude towards me and goes what do you want me to do about it , I said I just want the pizza I asked for he said no we are shut now. Not only was you point blank rude you pretty much called me a liar saying I didn’t ask for plain when I double checked with you I understand if you are busy but it’s not an excuse to be rude and arrogant this is such a shame as I usually do really enjoy the food I just think you could have some more respect for customers that have come to you for years and when I call about a issue don’t be so rude and disrespectful just be understanding I’ve just got home from work I’m hungry and didn’t have the time to go get anything else just a massive let down

Best around my area. Definitely recommend them 👍

Very nice Doner Kebab and 1/4 pounder Berger & Chips good customer service plus a good selection of food and soft drinks. Full 5 Star Review ★★★★★

Never had a problem,food is always perfect for me speedy delivery great service all round. Highly recommended

It's a shame, this place used to be really good, gone really downhill. The big order we made, the people who had chicken donnor was really ill. You make a complaint and they become rude and abusive, Avoid at all costs 💯

Chicken was dodgy tonight, we placed a £75 order with friends. They had lamb shish and lamb doner and feel fine, me and my partner both had mixed lamb and chicken doner, 2 hours later, we both have really bad stomachs and can't keep off the toilet. I won't be back, not interested in another meal or an argument.

Chicken that wasn’t burnt to the point I couldn’t chew it was soggy in texture and tasted horrible. Wife took one taste and binned it. Chilli sauce tasted burned and horrible. Never ever again, just hope I am not going to be I’ll. if I am will be taking legal action. Advise going into town centre where better food available

Great food. Nice staff always busy when passing. Love the chicken shish it’s amazing.

Fantastic food so tasty only problem is they charge for delivery and then the delivery driver expects a tip

Outstanding food and service as always from the best kebab takeaway in our area

Worst kabab iv had in a long time absolutely disgusting!

Lots of bad reviews on here, I have always found it to be good myself. Haven't used it many times but when I have its been absolutely fine and the guys in there are a good bunch. Perhaps it's under new ownership since the previous reviews..?

What a waste of money, just bought a pizza and it tasted like cold diarrhea, the chips were old and I wanted lots of salt, zero salt, service is poor it's like dealing with the minions ... No English, it's really small and tight, no parking available also.

Best kebab in peacehaven/newhaven. Quick delivery, delicious food, really friendly staff and delivery drivers! Order regularly and never dissapointed

Best lamb shish and chilli sauce I've ever had, thank you 🙂

Really bad customer service!! When I called to complain they swore at me!! Very mean and disrespectful!!

We ordered 2 medium but got delivered a 9” small. How is this 9”? But got called a liar. Look at the size of the slices too. Kids size meal. Very rude workers. Food is average.

Call this a medium pizza? 🤣🤣 it’s not even a 9” it’s small. It’s 7.5” personal. Have a day off. Tasted horrible too. Better off doing dominos. Rancid.

Pathetic attempt at running a business. Save everyone the headache and close down already.

I ordered a burger, there was no sauce, it was drier than the Sahara dessert. I asked for no cheese bc I’m lactose intolerant but they gave me double cheese slices. Luckily I could take it off bc the food was delivered so cold the cheese didn’t melt. Unluckily I found a curly beard hair to go with my portion of chips. My food was cold but at least I had a warm can of coke to go with it :)

Avoid like the plague!! Extremely disgusting customer service, poor food quality and money! They made a mistake and just shouted at us instead of trying to fix it. Only order from here if you want to be shouted and sworn at and then given the wrong size/basically no food. People like this shouldn't be allowed to be in customer service or serve food. Just read the rest of their reviews!

Disgusting behaviour. We ordered 2 medium pizzas and was sent 2 small pizzas. We called to sort it and got accused of lying, got shouted at and verbally abused. We always order from here so it’s such a shame that they don’t values their customers. Never ordering from here again.

Absolutely disgusted with this place!! Do not recommend this place, do not waste your money!! The customer service is appalling, got shouted at and verbally abused over their mistake! He hung up on us twice when we were trying to correct his mistake and swore at us too! We asked for 2 x 12” pizzas (8 slices) and they sent us 2 x small 8” pizzas (apparently the smallest they do is 9” which is 6 pieces) but cut them into 8 slices (the same as a 12”) put them in big boxes and tried to tell us this is what we ordered! Would give this place a 0 or minus stars review if I could!! Look at the pictures and try to tell me I’m lying now.

Horrible manager. Shouts at customers. Doesn’t want to resolve a problem that would cost him nothing to fix. I order here every week but no loyalty. Wouldn’t fix his mistake. Shouted at me. Won’t be going back.

Actually appalled! Disgusting customer service! Found hair in my mixed kebab and was missing an item. Called to tell them the following day and the guy shouted at me!

Great food, very good portions.

We’ve used this place for years. Not once had a bad experience! I phoned and ordered food for me anI my family, I was on the phone having a laugh and giggle with the man taking my call, great people, great food!! Been there for many years (so can’t be that bad!) Please don’t believe all the negative comments. Most people create a bad review because they don’t like waiting 🙄

Ordered meal 7pm...meal arrived after 2 phone calls 9.10pm...chips cold inedible. 3 kebabs meat cold full of raw onions...tried to speak to Manager...totally not interested...said if we wanted it hot we should collect... I said you should not offer a service you cannot provide ie delivery...please take note....on anything from this restaurant so called provider...an utter joke taking peoples hard earned money thinking we will have a treat. ..THINK AGAIN BEFORE YOU ORDER !!!!!@

Best around really friendly staff

Proper efficient friendly staff and great tasting food. Chips extra good!

Food is nor bad but the staff and delivery personnel are rude and argumentative. Will not be returning.

Ordered two kebabs always been good food but waited one hour thirty minutes for delivery spoiled our evening

Poor delivery on a sunday 1hr 30mins so far and still waiting

Wish there was a ten star rating for this place , been getting our take aways from here for years , best chicken shish I've ever tasted , just fabulous .

Excellent, great value and fresh, super fast delivery, will be back

Spot on and absolutely no complaints. I probably order food from here at least once a month. Consistency is great. Always fresh salad.

Made us sick. Unsatisfied with the hygiene of the staff and appalled at the covid safeguarding in place...or rather not in place.

Brilliant grub, but so popular they are mega busy so a bit of a wait, but worth the wait

Best kebabs around, I live in Seaford but go here rather than use the one in town!

“Probably the worst pizza I’ve ever eaten in my life”. Not my words, as I have tried to avoid this place - but a fine summary. I’m not sure if it’s chicken? Possibly ground chicken? Minced chicken? Very strange stuff either way

Amazing love his food prepared well 😊

Very clean and tidy great tasty food even gave me a small pizza for free Many thanks

We always get the newhaven special with wraps. It's not fatty, greasy no grissle. It's perfect every time.

Friendly staff good kebab good chips. What more do you need in life ? 😀

Very good kebab's. Worth a visit

Good kebab. Free garlic pizza base for orders over £20 :)

Good service, and food okay, fine after an evening in the pub. Prices reasonable.

Good service, friendly and quick.

Not for me. Incorrect delivery, asked for a chicken wrap with lettuce and mayonnaise only, got delivered a chicken kebab with all the gubbins. Phoned up to get it changed, and was told they would only deliver a wrap with a box of lettuce for us to transfer the meat! Not impressed.

Every Saturday we have a kebab from here.there exellent value for money and the biggest kebabs for the money around. Exellent can't fault.delivery is also fast and exellent and polite

The staff are awesome, the food is incredible

Believe this place has changed hands.... food is ok....

Family enjoyed their pizza although mine was very greasy

Other day we had 2x doner kebab, 1x chicken kebab, and 1x doner in tortilla. Good portions but taste less no difference between chicken and "lamb" won't buy there again.

Very slow. Poor service. Ordered a special costing £30, took my order and then made me wait 3/4 of an hour before even attempting to make my food. Won't be eating here again. 🙁

First time we used this place it was fine but after that forget it. We ordered a pizza and asked for some garlic sauce on the side and ended up with food poisoning. As we had no problem the first time we had been we decided to give it a final chance, went to get a mixed kebab this time no garlic sauce, told them that the sauce was not good last time and got completely ignored. As soon as I started eating the kebab I noticed something wasn't right, it tasted funny and even my partner said it didn't smell right so didn't eat anymore of it. 24 hours later and I am still throwing up from it and basically spending my Sunday in the toilet thanks to these people. My suggestion is if you don't want to fall ill do not eat from there at all. This place should be inspected.

Love the food from this shop love the staff and the delivery drivers always helpful and polite would recommend

Excellent chicken shish. Meant always good. Friendly and fast service.

Been ordering regularly for nearly 6 years. Fantastic kebabs at a fair price.

Love this place. Great food, nice service, good price

Was not impressed at all got a delivery tonight and it was cold, didn't taste very nice and the chips were all soggy. Asked for salad and sauce and did not receive either off them. I will not be ordering from here again.

Really good kebabs great pizza excellent delivery I've never been disappointed.

Excellent kebabs. Does what it says on the tin.

Can't see why it has bad reviews I've never had a problem it's the best kebab shop I've ever ordered from and I've been to a fair few different kebabs shops in my life 100 percent highly recommend.....

Food poisoning since the change of hands 🙁

Best pizzas and kebabs around. Staff are professional polite and the cleanliness is second to none. Recommended

Just picked up ham and pineapple pizza and pineapple off it tastes like vinegar and have extra hair

I have been a regular here for about 9 years (since we moved nearby). And after having eaten here many times I don't remember a single time the food was bad. The shish kebabs are a bit expensive for what you get. But everything else is good enough to still validate this getting 5 stars.

Decent grub, but consistently rude service. They need to cheer up.

Very disappointing. Ordered a shish kebab and kofte kebab. The amount of salt on both was disgusting to the point of making both inedible. The pitta was soft and stodgy indicating it hadn't even been warmed up properly. Will not be going again . It has become utter rubbish.

Great food, reasonable prices and lovely service. I highly recommend!

It's newhavens local kebab & pizza takeaway... It's ok.

The food was absolutely amazing. Definitely will be going back for seconds! Highly recommended!

Customer service was amaxing as usual !!!!!

A kebab with red cabbage, quite liked that! Can get busy with reasonable waits.

Best Kebabs ever!! The staff are so friendly. Their chicken Shish is my fave. Lovely fresh chicken and cooked to order.

Very friendly great food. Learned that their family has been in the kebab trade for over 40 years. They have other shops.

Wow where to start. Firstly they got the order wrong so I phoned them to receive abuse and called a as***le. At that point I went down they to get more abuse and threats. I go home and get the food to take it back as it was swimming in oil and undercooked. I took a friend with me to go in the shop and next thing my friend get assaulted. So no I wouldn't use these thugs

Excellent kebab, very tasty. Will be revisiting

Never order from you again. Absolutely DISGUSTING 1 food was cold 2 chips taste like fish, you cook fish with same oil as everything else 3 you put vinegar on your salad, and if you think that is the way to keep it fresh, u are wrong. You will end up killing people. Health Inspector must be due a visit !

Excellent food. Really good value.

Realy good food and service I recomend to everyone.

Just visiting Newhaven, nice Kebab close by car to Premier Inn

Amazing food, impressive service. I really enjoyed the kebab!

Best kebab place I've ever been to, the people were very friendly and the portions were really generous! I'd recommend them to anyone and will be going back!